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Departure was delayed leading to late arrival, 25 min wait for a gate. Basically, missed all our connections & had to be rebooted, which was a very long process.

Food options limited and quality wasn’t very good. I was I was in premium economy and the people in front of me pushed their seats back to fully reclined position which made it difficult for me. My seat wouldn’t recline at all. I suggest that BA restrict the recliner more. Also, the audio in my headset didn’t work unless I held it in all the time. Entertainment choices were good. Customer services is excellent. Thank you to BA team.

The company that I bought my tickets through, Cheapflightsfares, failed to provide my confirmation information in a timely manner, so I was unable to check on at the country and therefore unable to make my flight. As a matter of fact, I STILL have not received the confirmation. After having read more and more reviews about the company, Cheapflightsfares appears to have scammed hundreds of hopeful travelers out of thousands of dollars. Please look into this company and, for the sake of anyone planning their next trip, stop allowing them to do business through you.

The airplane was old. Some things didn’t work out of middle seat was broken. The rest was OK.

Very long and took extra push back to BA staff to get a realistic flight after they made me miss my original direct flight. Eventually landed 9 hours late and incurred many extra costs with other missed bookings

Reasonably comfortable. Plenty of room. Crew were attentive and continually informing passengers of position. Although stuck in runway for 1 hour, weather issues, it felt like we were the crews first priority

Cabin crew were not nice. The plane was an hour late arriving.

What a great flight that was. Leaving from the small London City Airport, which was easy and convenient to get to on public transport, The flight was slightly delayed, but no big deal. The crew was attentive and served the light sandwich meal, a snack and a soft drink with a smile. The seats were ok, but the same like other budget airlines. The onboard luggage allowance was good and way better and hassle free compared with budget airlines. Well done B.A. and keep the good work up 👍👏

It was better than usual. I try to avoid American if possible.

I always regard BA as a distress purchase. It is rock bottom in terms of service.