The cheapest ticket to Austria from Cleveland found in the last 72 hours was $1,039 one-way, and $543 round-trip. The most popular route is from Cleveland to Vienna, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $414.
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Pros: The food and very professional and friendly service.
Pros: The food and very professional and friendly service.
Pros: Food was really hot & good customer service
Cons: crew at the gate.
Pros: It was an okay flight. Nothing spectacular!
Cons: Shorter lay over Better entertainment choices The inflight charging was a joke, did not work in both sectors .
Pros: Crew was amazing
Cons: Entertainment and dinner food
Pros: Crew was excellent. Seats were uncomfortable
Cons: Nothing. The best airline I've flown across the board.
Pros: Good entertainment options
Cons: two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned
Cons: My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc
Cons: Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)
Pros: Punctual modern aircraft.
Cons: The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed
Pros: check in & boarding were ok
Cons: very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting
Pros: The crew were helpful and polite
Cons: The boarding process was too long and chaotic in Zurich The seats are uncomfortably close together and there is not enough room to move at all. I would say for bigger size people, they mau even be unsafe. I have had high regards for Swiss airline until my recent trip. I will definitely look for other options for my future trips.
Pros: There wasn't much that stood out as likable. The food was pretty good.
Cons: The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable.
Pros: Missed this flight because the first one was late
Pros: SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!
Pros: The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight.
Cons: Several delays and gate changes.
Pros: Delayed...delayed and delayed some more!!!!!
Pros: Good food
Cons: Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect
Cons: There was not hot tea/coffee offered with a sandwich.
Cons: Cabin temperature was a little hot
Pros: My own seat had ample legroom, good crew.
Cons: Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage.
Cons: Entertainment screen didn't work properly to rewind & fast forward. boarding time was printed as 1 hour prior to takeoff but occurred 20 min. prior. pleasant crew and decent food.
Cons: the boarding was weird because of the aircraft change and rearranging of seats. the computer reassigned us very strange, making us seating mostly in one are, while other rows were completely empty.
Pros: on board
Cons: 12 of January, 2018 Dear Austrian Airlines authority, I address to your kind attention to asist me to get to me the hat qhich I lost on board of the flight 1576 when I arrived to Vienna airport on my way frpom JFK to Lwo. It happened because it was no room above my seat's bin and the steard helped me to get my heat in another bin. Unfortunately I forgot at the moment when I left the board of the plane, a minute later I reminded that I forgot my hat but I was not allowed to go back and get my hat. I tried to communicate with the Lot&Found office in Vienna airport as I had 2h40 minutes in connection time and it was enough time to get me back the hat, unfortunately nothing was really done from the airport staff to get me my hat and made to me possible continue traveling with my hat. I spoke to two managers, the name I could share with you if you need. The Found office registered my black hat and the plastic box under the number F2018/000682. In this situation I ask your offices to deliver my hat and the plastic box to Lviv airport as sson as possible as this is a special hat for my daily prayers. I wish you best and ask for your kind assistance to send the item as soon as possible with the nearest flight. Sincerely, Meylakh Sheykhet
Pros: Swiss Air the best!!!!
Pros: Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff
Pros: I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!
Cons: I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once.
Pros: Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience.
Cons: The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!
Cons: I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word
Pros: Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin.
Pros: The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich.
Cons: The flight was an hour late, causing us to miss our connecting flight.
Pros: Service was remarkable - food far superior! Will be my airline of choice going overseas.
Pros: very professional crew, clean cabin, interesting choice of documentaries
Cons: it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?
Cons: Paucity of games that might appeal to non children.
Pros: Boarding was on time.
Cons: Departed 20 minute late. The tv screen(one per 4 rows) was too small to see. I don't remember getting ear phones.
Cons: entertainment machine in my seat did not worked
Pros: Excellent crew
Cons: Terrible seats :-(
Pros: Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone.
Cons: Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep.
Pros: Excellent customer service, and on time flight
Pros: Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight.
Cons: Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light.
Cons: Seats in Economy are too tight. There's no room to move, and if the person in front of you leans back, the seat is inches from your face. In an emergency, the instructions are to lean forward with your head on your knees. This maneuver is impossible.
Pros: crew was great. Food was excellent. Bathrooms in good shape.
Cons: No internet. Very slim choices for entertainment.
Pros: Upgraded to business, new 777 plane, good snack
Cons: No headphones
Pros: Friendly service
Pros: Boarding, friendly crew
Cons: No tv, but short fligh anyways
Pros: Excellent service ans quality flight
Pros: Crew great
Cons: Impossible to work on laptop with front seat in recline
Cons: I do not like that mono do sale me a ticket with no baggage and never will by a ticket from this company again!
Pros: everything from the boarding and check-in process to in flight comfort.
Pros: We had a Lufthansa pilot sitting with us on his was back to Frankfurt. He was definitely good company and taught us a lot about how the airline worked, his family's history working with airlines, and life stories. The flight definitely went fast thanks to Daniel!
Pros: The seats were very spacious and we were fed on the flight!
Cons: In flight entertainment.
Pros: Leg room
Cons: Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe.
Cons: You can’t go wrong with Lufthansa.
Cons: Delayed flight barely catch the next one.
Pros: Short flight with swift and effective service
Cons: Two flights same food... Too bad
Pros: The willingness of crew to accommodate passengers, comfortable seats very little of turbulance
Cons: Everything was OK
Cons: Too hot on plane but food was more ham expected and drinks were appreciated
Pros: Personel went out of their way. Flight wqs comfortable and smooth.
Cons: I loved the flight to Nurnberg and back to Atlanta, Georgia, USA.
Pros: I liked the comfort of the seats and the spaciousness of the area allowing for standing out of the way. The service was exceptional and the food on this flight was very good. Entertainment was also very good.
Cons: My only suggestion would be if the crew would inquire if you've ever flown either with Lufthansa or specifically business Class and just give tips if needed. Other than that, on this leg of our journey we had no complaints.
Pros: The service was excellent. The flight was on time. The crew was very friendly.
Pros: In the end I made the flight.
Cons: Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me.
Pros: Good movie and tv selection, okay food and generous drinks. Attentive staff.
Pros: Everything was smooth
Pros: Pleasant flight all around.
Cons: Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim.
Pros: Food, service
Cons: Reassigned seat due to equipment change resulted in seating in row 51 vs. reserved row 20
Pros: Nice staff
Cons: A little too warm for me.
Pros: Great food and service. Business class lie flat seats are good for the sleep.
Pros: Waiting area needs upgrade...40 minute flight, no time for food or entertainment...
Pros: Made tight connection. Slept entire trip
Cons: Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER
Cons: Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than told me they were out of kosher food, gave me cold one at the end.
Cons: Lufthansa didn't try to help with my situation, they didn't bear any responsibility for transferring me to the flight which was eventually cancelled
Pros: Flight on time
Cons: Nothing. All was good
Cons: I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC
Pros: Crew was good.
Cons: Not on time. Lost luggage.
Pros: Boarding was done qickly and efficiently. Ha
Cons: Food really not necessary on this short flight. The wafer cookies were even given to those who were sleeping. I had one dropped in my lap... and another on the empty seat between me and the sleeping passenger by the window.
Pros: The flight was comfortable, the crew very nice, the food good and many good movies to choose from.
Cons: Could have used a few more snacks. But didn't bother to ask for any either.
Pros: good atmosphere at the terminal
Cons: Workers at the stores in the airport. The money confusion. best to use credit card not euro... a bit sneaky giving a euro and getting back Polish moneys...
Pros: The service was incredible! We had wonderful flight attendants. Also, the food was great.
Pros: Very polite and helpful staff
Cons: Food could be better
Pros: Comfortable, clean plane and excellent, attentive service on board. We had little time between connections but airport staff offered to drive us, two seniors, to distant gate on his cart which was a lifesaver.
Cons: The flight was late for 2 hrs with no explanation
Pros: Boarding was quick, staff was kind and helpful.
Pros: This was just a short hop, no complaints.
Cons: No boarding advantages as a star alliance silver member.
Pros: we sat in row 9 which has extended leg room so it was a pleasant surprise.
Cons: the staff were not very good at reading the different instructions and one of the gentlemen was of Asian decent and it was very difficult to understand his English.
Pros: nothing at all.
Cons: There was 1 hour layout, but the plane was late. i was leaving the plane at the boarding time for my next flight. the gates very extremely far away from each other it took me 20 minutes to get from the original gate to the next one and i was running all the time. by the time i got there i had no place to store my carry on luggage anywhere despite the fact the storage compartments very occupied by small backpack which could easily be stored underneath seats. i asked a flight attended to help me but she answered she was not on duty and left (what the hell!!!) what was she doing on the plane then. i wound up with my luggage underneath the seat, my bag in my lap squeezed and extremely uncomfortable. overall one of the worst flights i have ever had. i was lucky it was only one hour long.
Pros: Crew, comfortable, entertainment, drinks, clean toilet
Cons: The food is the worst I've ever experienced in airliner.
Cons: The check-in team at Austrian Air insisted I could only take on a single carry-on, even though I'd come with two. Should be one above and one below.
Cons: Everything was geeat
Pros: Short flight. Not much to say.
Cons: Boarding tool a long time and late take off
Pros: The crew was kind, the flight was on time and alll in all was just as expected.
Cons: Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience.
Pros: They have Economy class seats on the business class. Uncomfortable.
Pros: Leg room was good. I am 6ft 2in
Cons: Seat bottom could have been better. I have a honey bottom
Pros: I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room
Cons: flight was delayed, 2nd Austtian flight delayed in the same day
Pros: The flight attendants where good and welcoming
Cons: Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard.
Pros: Everything was just right.
Cons: Seats very hard and uncomfortable in economy
Pros: The wafer bar. Pilot had a good landing in high winds and snow.
Cons: Nothing to complain.
Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!
Pros: Not much.
Cons: Baggage fees and unclear policy during booking with Kayak.
Pros: Very friendly and attentive flight crew, nice entertainment options, food good for airline food.
Cons: Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason.
Pros: Overall it was a good trip and staff was helpful.
Cons: My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed.
Pros: There werecseats available at gate area to wabit for plane.
Cons: Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety.
Pros: Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps.
Cons: Poor announcements.
Pros: Except eventually delay, the flight experience is good.
Pros: clean airplane. staff friendly and helpful. good movie selection
Cons: austrian and lufthansa have the worst seats in the industry. good for seating for about 30 minutes ONLY. so tough that make the trip feel even longer. a charger is needed in economy (at least one every two seats). wifi has not made it to this long haul flight yet.
Pros: Nothing special.
Cons: Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls.
Pros: After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead.
Cons: Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm.
Pros: Boarding process quick and on time.
Cons: no entertainment to rate.
Pros: Got to destination safe and sound and was thankful for that!
Cons: Boarding was messy. Food was ick- "chicken" tasted like a grade d boiled chicken nugget, terrible texture. Ladies on flight were kind, although not terribly helpful. Movie selection was pretty small and lots of Rated R movies, hard to find anything in the middle (not kids, but not adult).
Cons: Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection.
Pros: Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)
Cons: Transit time through Vienna was particularly frustrating.
Pros: they asked me if I wanted an upgrade to business class - nice
Cons: they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I.
Pros: Food and service was great as always! comfortable seats and quality in flight entertainment!
Cons: The vegetarian meal was OK
Pros: Good service, nice staff (better than US carriers easily)
Cons: 2.5 hours to receive baggage - this might be on LAX
Cons: Flight was cancelled and we weren't notified.
Cons: The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )
Cons: economy class eats sold as business class !!! very poor and cheap strategy --
Pros: Everything was great! The staff was friendly and really tried to make our experience the best it can be!
Cons: The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit.
Pros: So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism.
Cons: Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run.
Cons: I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them
Pros: The service was good, everyone from the staff extremely friendly and overall the flight was very quick.
Pros: Very nice and polite crew, great service.
Cons: Regular breakfast was just a muffin and nothing else :(
Pros: The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa
Cons: The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa
Pros: Excellent crew and service!
Pros: Made it there safely.
Cons: Not much space in the seats on the flight especially for 10 straight hours.
Pros: Easy online check-in and boarding pass access also linked to wallet.
Cons: I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees.
Pros: friendly, helpful crew
Cons: I paid a premium to book a direct flight (ages ago) and then had to rerouted last minute (same day) with no reason given other than "it's our fault". I inquired about paying to change destination city and or seat to a premium seat (for the 9+ hour flight) when I recvd the reservations for the new flights that were made at the airport around 8am for flights that left at around noon and 3pm. I was told no better seat(s) was available. However, a half hour before the flight was boarded several announcements were made regarding all the upgrades that were available. Liars annoy me.
Cons: At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip.
Pros: Comfort seat. Good mouvies
Cons: The aircondition was to high. I was almost frozen.
Pros: The flight was smooth and the staff was great.
Cons: It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking.
Pros: The entire experience was a joy. I was upgraded to business class and the difference was noticeable. I was comfortable and suffered no ill effects after. Much different that my trip home.
Cons: There was nothing I didn't like
Pros: Quick boarding, friendly staff
Cons: Flight was delayed
Cons: My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon.
Pros: Nothing. Literally nothing.
Cons: EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life
Pros: Same as previous flight
Cons: Same as previous flight.
Pros: A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas.
Cons: Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though.
Pros: The crew was very polite and helpful as the flight attendant was still new.
Cons: It was FREEZING on the plane.
Pros: Crew was awesome...love AA crew! Always and this time superb!
Cons: Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!
Cons: The attendants attitude.
Cons: 6 hour delay
Pros: Great airplane. Enjoy the 2 seat rows.
Cons: Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect.
Pros: The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us.
Cons: Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this.
Pros: My bag was lost!!!
Cons: To have my bag delivered
Cons: On time
Pros: The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul.
Cons: Departing on time...30 minutes late.
Pros: The crew was very attentive. The seat (as I am sure you know) is not 100% comfortable. One of those little pillows that some airlines provide would have been appreciated as I need a bit more back support.
Pros: Crew was nice
Cons: Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate.
Pros: Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!
Pros: The crew
Cons: I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!
Cons: See above
Pros: Check in
Cons: Missed connection
Cons: They charge for coffee.
Cons: Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!
Pros: Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy
Cons: No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child.
Pros: Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic.
Cons: Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight.
Pros: Got here early
Cons: Food Seats so tight
Pros: Crew was nicw
Pros: The flight was on time and the plane was not full.
Cons: The food was terrible, it’s getting worse every year. It’s worse than hospital food. One extra luggage was 80,00 Euros which I find expressly pricy when usually it doesn’t cost more than $50.00 US dollars
Cons: Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper.
Pros: The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch.
Cons: Took off late and arrived late. Took15 minutes to taxi to gate
Pros: Like my AA rides > 90% of the time. The usual prob is sketchy gogo service.
Cons: Nogo gogo
Pros: Competent crew; flight arrived on time with my luggage.
Cons: Plane was jammed full; so much so that even passengers like me, who paid to check one of my bags, still had to put my one carry-on under the seat in front of me instead of in an overhead compartment. I expected some legroom because I paid to check my bag. Unfortunately because of American Airlines I had next to no legroom. I'll be avoiding AA where possible on all of my future travels.
Cons: Plane was dirty and crew inattentive.
Pros: Short flight, nothing much to say.
Pros: The crew on both flights to Cancun were very nice!! thanks
Pros: Speedy boarding, friendly crew.
Cons: Seats are definitely cramped.
Pros: The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members
Pros: Flight was smooth and ontime
Cons: Flight was extremely expensive.
Cons: Long delay
Cons: Space too tight. Nothing was offered to us, not even a cup of water. Staff not friendly, mean even.
Pros: Customer services was good.
Cons: Seat was too small,food was disappointed.
Cons: The crew was late because of an incoming flight they were rude to other passengers and seemed to have an attitude after a long day they made very few announcements but the flight went fast
Cons: Was not able to check in online in advance. AA wouldn't recognize the booking # that was emailed to me. Sat on the plane for nearly 3 hours while a mechanical issue was looked at; lateness of the flight meant we missed our connection. When we got to the table for people who would miss connections to get our boarding pass for a rescheduled flight, there wasn't one for us. We got there, but this wasn't really a great experience.
Cons: I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable
Pros: Good flight! Smooth landing!
Cons: The flight was cancelled without notification.
Pros: Good movie selection
Cons: The crew as in every AA flight could not care less about clients. Business class seats on dreamliner get shaked when adjacent passenger moves Got stolen a pen when being reviewed for liquids just before boarding
Cons: The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late
Pros: Flight arrived safely and on time.
Cons: Luggage was terrible. Forced me to check my 1 small laptop bag despite letting others board with duffel bags, then lost 1 of our actual checked bags in the airport for an hour after our other bag was delivered.
Cons: Business area crew needs to better service from Bogota to san salvador.
Cons: This flight was cancelled
Pros: In time boarding
Cons: Free refreshments. Early travelers need at least coffee or tea. Especially when they have connecting flights and no time to stop and get a proper meal.
Cons: No comfort. The USB wasn't working, even with the pilot telling us about it's availability.
Pros: On time
Cons: SEAT was not confortable
Pros: Speed of boarding and disembarking. Comfortable seats.
Cons: Slight delay
Pros: Left on time fast out
Cons: Dos not Get any food
Cons: Had to want in aisle to go to bathroom while beverage cart took forever to get to the back of the plane. Line was 12 deep to get there.
Pros: Very comfortable. Service good
Pros: Boarding, on time
Cons: Not much room in seats. Especially if sest in front gets reclined.
Cons: No free food or drink was offered.
Cons: Layovers are what makes the flight bad.
Cons: Sits are too tight. Honestly impossible to be comfortable
Pros: Great deals and nice crew! Patient and helpful.
Cons: Food was poor ( cold, tasteless, meat was hard .....)
Cons: No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us.
Pros: That I arrived
Cons: Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin.
Pros: The staff was very friendly, polite and attentive
Pros: Nothing stands out.
Cons: The seats are cramped, no leg room. The passenger in front of me reclined her seat and spent the majority of the flight in my lap. The temperature on the plane was hot. if you're in an aisle seat you might feel the air conditioner but not if you're in the center of the row. There are not air vents above the seats. This was a long flight to be miserable.
Pros: The boarding process was excellent and efficient. I liked it.
Cons: There was no free food and no entertainment. That was very disappointing.
Pros: Overall was good but had lost luggage
Pros: The time
Cons: The servicie inside the plane
Pros: No vegetarian option available
Cons: Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood.
Pros: Easygoing friendly staff
Pros: Good movie selection
Cons: check-in very poor. Priority check-in was slower than the others. The attendant was unhelpful and had inaccurate information
Cons: My seat was behind a couple with two children that cried and cried and screamed during the flight, couldnt sleep not even with the headphones helped listening to those children crying. Iberia offered to check in my luggage so i can pick it up at my final destination, but my bag never made it. Had to wait two days woth no clothes or work items i needed in my luggage. Overall a very bad experience with iberia
Pros: Hay buen entretenimiento y hay espacio suficiente.
Cons: En el vuelo no fueron tan amables, no dan suficiente comida ni es tan buena para un vuelo de 11 horas.
Cons: No space between seats, myknees barely fit. Fortunately no one was next to me. No complimentary drinks at all, not even water
Pros: Meal and drinks
Cons: Flight was extremely packed and 5 hours long. It was loterlly from hell.
Pros: Movies, no delays
Cons: Luggage was not documented correctly to my final destination by Iberia
Pros: Perfectly orchestrated flight with excellent customer service. The rhythm of the crew members was fun to watch.
Pros: Speed of boarding and free wine!
Cons: Despite asking the crew 3x, the TV in my seat did not work. Each time I asked it was like they were hearing it for the first time. They wrote down my seat number and never came back. Thankfully I had a book! The seats were horribly uncomfortable and my legs and behind went numb several times. The food was awful and I regret eating it as I had a stomachache for several hours.
Pros: extremely kind personnel
Cons: the food was not like you would expect in Business Class, there was no pasta less although I was on raw 3!!!
Cons: NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA
Cons: The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us.
Cons: When we arrived at AirPort El Dorado, we discovered that our flight was cancelled/has been changed without warning us! They scheduled us a new flight with Vianca and Iberia: Bogotá-Madrid + Madrid-Brussels. My partner and I could not sit together on any of these flights! 1 of 10 hours and of 2 hours! I would NOT recommend AA to anyone! This was full responsability of AA!
Pros: We didn't crash.
Cons: No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later.
Pros: Short 2 hour hop to Heathrow, adequate seating, nothing challenging about this flight. Barcelona airport is very user friendly, open and expansive. Service was good on the flight.
Cons: Landed at heathrow, which is a sprawling airport and plenty of time required for the endless walking, bussing, and subway connections between terminals and gates. But efficient.
Cons: poor WIFI service - would be nice to offer this for FREE.
Pros: Not muchl
Cons: Late Seats were not comfortable No entertainment
Pros: Good flight, good connection with other flight transit time
Cons: The reservation number with American Airlines wasn't clearly indicated.
Pros: Horrible, On new itinerary they took me to Philadelphia instead of NY, Philadelphia fly was cancelled and they did not facilitated anything but an stand/by ticket. I was supposed to be home may two at night and did not get home until May 3rd in the afternoon. my bags did not come with me and I am still wIting for them to tell me that they have my bags and, I had to pay an extra day for my car that was parked at the airport in final destination.
Cons: I will never flight Iberia or America Airline and I will never use KAYAK to book another ticket, never, ever!
Pros: There is not much to like. People a treated like cattle. There is notuch regard for customer service.
Pros: Quick boarding and unloading. Very organized. Entertainment was great to see real time map, tons of movie and music option with each seat having its own screen and choices.
Cons: No air vents and it was hot. Food was no where near the quality advertised, but not terrible. Not enough beverage service. Couldn't get enough water to stay hydrated on a 7+ hr flight. Payed extra to pick seats but when we checked in we didn't get them.
Airlines flying from Cleveland to Austria have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to Austria
Masks required on board, masks provided on flights from Cleveland to Austria
Social distancing seating
Middle seats unavailable to book on flights from Cleveland to Austria
Testing for antibodies, testing for symptoms for flights from Cleveland to Austria
Waiving of change fees. Search flexible flights from Cleveland to Austria