Pros: "Seat was comfortable and the food options were good"
Cons: "Service could have been better."
Pros: "I like the free Wi-Fi free movies and the free Beverages and snacks oh and the flight was good too"
Pros: "The ability to purchase headphones and a blanket for a fair price."
Cons: "There was a child (guessing) with gas that made the air quality unpleasant several times."
Pros: "Seats were great, crew was lovely and helpful, bathrooms were extremely clean and well-maintained."
Cons: "More time in between our connecting flight because we almost missed it with a delay"
Pros: "El personal es muy amable"
Cons: "Que no viajen mas para la ciudad de Santiago de los caballeros en D.R.es una pena de verdad para mi ."
Pros: "It was in general a good experience."
Cons: "Snacks could be a tad more creative."
Pros: "Everything including the seating, in flight service and entertainment."
Cons: "The flight delay estimates were off and it was pushed back throughout the day. Staff members were going out of their way to ignore me when I was trying to switch flights and seemed to not be interested in helping. They kept telling me what I should have done with incomplete information rather than helping."
Pros: "The staff consistently went above and beyond what I have experienced flying other airlines. The superior service began with the ticketing agent at Cleveland Hopkins airport and extended through to the flight crew. I am a convert. Whenever I can fly Jet Blue I will. I’ll tell all my friends and family that they should too."
Pros: "cabin was clean and simple. crew was friendly and efficient. flight was without incident."
Cons: "entertainment was very limited mainly to sports, cartoons, corporate news."
Pros: "They unloaded the entire plane and put me on a flight 5 hours later"
Cons: "Avoid Jet Blue the employees have not ever taken curtesy training"
Pros: "The crew was very helpful with updates."
Cons: "The flight was delayed. Got in very late, but the crew kept us informed of what was going on."
Pros: "Swift boarding & attentive staff members. I'd like to commend xiomara on a job well done. She was very kind, polite, caring, personable & helpful. She infused humor in conversating with the passengers & made the trip very enjoyable. JetBlue needs to do whatever is needed to keep her."
Cons: "It was all good"
Pros: "Once settled on the plane, everything was good, except the earbud connection mentioned in the "bad" box. The flight was smooth and so was the landing."
Cons: "My earbud connection was broken so I couldn't watch a movie, well I could watch it but I couldn't listen to it. Also, when I checked in, the guy said he gave me TSA Pre-check but then they didn't allow me to go through TSA Pre-check so I had to go through the line and once I was through, I had to rush to my gate and straight onto the plane as it was already boarding."
Pros: "crew was polite quiet flight"
Pros: "Excellent I felt very comfortable and happy"
Cons: "Just the food"
Pros: "Everything went smoothly. The plane was small but very nice and well kept and the flight itself couldn’t have been smoother!"
Pros: "the attention of the staff"
Cons: "La turbulencia"
Cons: "We were unable to fly because the initial flight from SLC to Boston was delayed more than two hours and there were no connecting flights to Charlotte. We had to cancel the third leg of our journey and lost $934 plus the expense of staying in a motel in SLC. We will not recommend Jet Blue to anyone."
Pros: "The snacks and the room on the plane were really nice. Also I enjoyed being able to watch a movie."
Pros: "Best service and smooth ride"
Pros: "Once on board everything went well. Full can of soda pop is always nice. Such a small thing yet it is appreciated and noticed."
Cons: "Not the fault of the crew, couple hours late."
Pros: "the older gentleman who scanned our boarding passes was so very nice."
Cons: "the steward on the plane was mediocre - not the norm for jet blue. He was hard to understand, did not greet us, and brought me the wrong drink. I did not say anything, but not what I've come to expect from jet blue"
Pros: "The flight crew was very pleasant and helpful"
Cons: "The food was terrible: pretzles, potatoes chips, orange juice and the likes; besides that, the isles were very narrow and hard to walk by and last of all, the seats were extremenly tight and confining"
Pros: "As a law enforcement I apresiate that you fly police officer to funeral of officer kill in the line of duty for that I always fly with jet blue"
Cons: "Crew is very rude went you need their accistant their give you a very bad actitude the tv did not work on my sit. it is not the first time I alway paid for more space but I think it is over rated"
Pros: "So much leg room and free WiFi and DirecTV. United, take a lesson!"
Cons: "Compared to all the others, JetBlue was the best."
Pros: "My flight was excellent! We took of on time and were 20 minutes early landing. Very smooth flight. Great service, great leg room. I will fly Jet Blue again!"
Pros: "The fact that I finally reached my destination"
Cons: "The flight was delayed. The gate changed. The flight did not leave until an hour later a AFTER the delay. My seat was switched and the new seat DID NOT recline. I paid more for this flight because I didn’t want to reach me destination late at night. I still reached my destination at 10:00pm. I could have save $50.00 with the later flight, but I ended up paying more for less."
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Cons: "Delayed two hours"
Pros: "Not much."
Cons: "All the announcements were in Spanish which was quite surprising even though most of the passengers were from DR but I had no idea what was going on half the time."
Pros: "The snacks, the voluntary offering of to put the the carry on the back of the aircraft, the crew and the fact that the co-pilot is a woman."
Cons: "The turbulence and the harsh decent of the plane scared me and I have a panic to flying."
Pros: "Friendly staff at check in, gate and flight. Went smoothly and efficiently"
Pros: "Polite and attentive service Early arrival Thanks"
Pros: "Standard seat comfortable! Prompt checkin and quick baggage pick up."
Cons: "Tbe reading lughts were broken for our seats. Rats!! That meant I coild not avoid the captive audience video screen and that was annoying."
Cons: "My light was out so I could not read and my air was not working so it was too warm."
Pros: "The chips were great."
Cons: "Delays with JET BLUE is becoming part of the ticket....is incredible they cant leave on time...everyone who has traveled with JB has the same complain. JB should address this issue otherwise they will lose customers."
Flight attendants were excellent.
Cons: "Not make me check my carry on when there was adequate room in plane"
Pros: "It was great, friendly staff"
Pros: "Amazing Crew, Entertainment and Comfort."
Cons: "Hot meals served in First Class as opposed to just snacks."
Cons: "Delta is always a step above the rest."
Pros: "Muy buen servicio y puntualidad"
Cons: "Seat power charger didn’t work"
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "Crew was great."
Cons: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Pros: "The crew was amazing"
Cons: "Everything it’s perfect"
Cons: "Flight was delayed and our luggage is lost"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "On time departure/arrival despite weather in Atlanta. Always a fan of free messaging and choice of snacks."
Cons: "Delta needs to invest in their gate area at ORD. Understand it’s not a hub but it’s a key business/leisure destination. The MD-80s are ok for a short hop but over 1 hour unless you’re in Comfort+, it’s tight."
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Great service"
Cons: "No complain"
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Cons: "Customer service was lack luster..."
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "The flight was calm"
Cons: "What I didn’t like is the inconviece where we had to change flight hour and aircraft and move to another one and we were delay for one all hour plus the 3 hours that we were there before the hour of departure that is really really bad"
Pros: "I liked that flight time was shorter than expected"
Cons: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "On time. Most important"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "Delta was so accommodating"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Cons: "Never announced we were over 10Kfeet and could turn on electronic equipment, attendant seemed cross when her question "pretzels or coockie?" was answered "yes.""
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Really impressed with our holiday travel on American Airlines.
Cons: "My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon."
Pros: "A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas."
Cons: "Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though."
Cons: "The attendants attitude."
Cons: "6 hour delay"
Pros: "Great airplane. Enjoy the 2 seat rows."
Cons: "Nothing. Everything was great."
Cons: "Muy bueno el viaje y las atenciones"
Pros: "The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us."
Cons: "Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this."
Pros: "My bag was lost!!!"
Cons: "To have my bag delivered"
Pros: "Fast boarding process, on time"
Cons: "Departing on time...30 minutes late."
Cons: "Free lugagge for veterans. We have made our sacrifice."
Pros: "Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Cons: "traffic made lose this flight. Had to change flights. Can not get connection flights with one hour difference between connections"
Pros: "I would like that the seats were not so small I got 2 people with overweight and I was very uncomfortable the trip"
Cons: "in all the flight you did not have internet WiFi"
Pros: "Check in"
Cons: "Missed connection"
Cons: "They charge for coffee."
Cons: "Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!"
Pros: "Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic."
Cons: "Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight."
Pros: "The crew made a real effort to make everyone comfortable."
Cons: "Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper."
Pros: "Like my AA rides > 90% of the time. The usual prob is sketchy gogo service."
Cons: "Nogo gogo"
Cons: "Plane was dirty and crew inattentive."
Pros: "Short flight, nothing much to say."
Pros: "The crew on both flights to Cancun were very nice!! thanks"
Pros: "Speedy boarding, friendly crew."
Cons: "Seats are definitely cramped."
Pros: "The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Cons: "Flight was very delayed"
Pros: "Flight was smooth and ontime"
Cons: "Flight was extremely expensive."
Pros: "Everything went smooth. We had to wait a long time for take off but the captain tried to keep us informed and the crew was informative and friendly."
Cons: "The wait was difficult."
Cons: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Pros: "On time, smooth check in, great customer service at the gate and on board."
Cons: "Snacks should improve"
Pros: "An agent found me a window seat for the Chicago-Barcelona leg of the trip with extra leg room. That was amazing. Also, the lost luggage assistant for American Airlines was super helpful and nice. Also, the 787 (I think that was the Chicago-Barcelona craft) was a very enjoyable airplane. It was super smooth. It had high tech windows that adjusted the amount or type of light that could filter through the windows depending on the settings."
Cons: "When I arrived in Barcelona my Bag went missing. It showed up an two hours after my flight landed."
Cons: "First, the original 90 minute layover became 8 hours with the old buy this scheduled ticket and 3 weeks later we will switch it to 7 hours. After a 8 hour red-eye, it was brutal. BA was an hour late taking off from London to Warsaw. The onboard experience was charge for everything. No sodas, water, nuts, etc. Oh and boarding, cmon. The gold, silver and special people go first. I think that was 5 people. The other 150 plus, you are on your own, go. You have your typical isle 5 person holding up the entire loading procedure, trying to get their oversized bag in the overhead, versus loading from the back. Wow."
Pros: "Exit row seating."
Cons: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
Pros: "Good flight! Smooth landing!"
Cons: "The flight was cancelled without notification."
Pros: "I did like sitting on the left side of the plane. There's a little more room. I feel it's horrible how the airline charges so much and cram so many seats in one air craft. Making it a miserable flight."
Cons: "See above"
Pros: "Flight was on time."
Cons: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Cons: "The original flight was cancelled so we were stuck at the airport for nine hours. Then the replacement fight was a super old out of date place."
Pros: "They made up for the time lost"
Cons: "Well we were suppose to leave at 1230 on flight 125 to Santiago August 11, and we didn't leave until almost 2 pm and they didn't tell us why we were inside of the place without any notice, and only gave us water while we waited it was my first time flying with AA and maybe last"
Cons: "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
Cons: "I was disappointed to use 40,000 points for each of three one-way award tickets, for a total of 120,000 points, only to have two of the chosen seats changed without any notification before hand. One aisle seat was switched to a window seat."
Pros: "Got on the plane easily and quickly. Great movie selection"
Cons: "Very cramped seating"
Pros: "Crew was ok they seemed disconnected from the passengers"
Cons: "The food (only in some cases) could have been better. The jet from Chicago to Zurich had multiple mechanical issues that delayed the flight considerably."
Pros: "Upgrade to economy plus"
Pros: "Everything was smooth"
Cons: "More leg room!"
Cons: "Really cramped. Not much entertainment aelection"
Cons: "We were delayed out of Chicago. I missed my connection and had to take an extra flight to reach my destination"
Pros: "The leg room on the E175 is better than most. The seats have minimal padding but they're ok. Great Wi-Fi options."
Cons: "The one stewardess was obviously annoyed and bothered by her job, but they did fulfill their roles."
Cons: "Crew was late. Delayed the flight by 45 minutes."
Pros: "Everything: ticketing, gate experience, boarding, service, comfort."
Cons: "No problems at all."
Pros: "Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers."
Cons: "Very cramped plane with no wifi/ movie options."
Pros: "Safe trip"
Cons: "Very little legroom and room for carryon"
Pros: "Efficient crew and easy boarding."
Cons: "No frills but ok."
Cons: "Flight was 2 hrs late"
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "Power ports at the seats basically worked, thank goodness. If you pay for Economy Plus, there's a basic, humane amount of leg room."
Cons: "The bathrooms have been narrowed so that an average male can't turn around without contortions. The conditions, overall, are subhuman."
Cons: "At the last minute outside my control I could not fly. I tried to get a refund or a voucher and I could not. Well I could but the cost of changing or exchanging the ticket was more than the face value of the ticket."
Pros: "My whole trip had to be mixed because I couldn’t get out of Fresno originally"
Cons: "United was very limited in options to get me to my destination so my whole trip had to be cancelled. A trip I had planned for a year. Will probably never fly United Again."
Pros: "The transportation..."
Cons: "There's absolutely no leg room it's the smallest amount of room I have ever experienced on a plane - even the first class is eh - mediocre at best. I am slim and fit and I had very little to no room. Consider someone overweight and they would have to buy 2 seats... united is definitely not my favorite airline..."
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Pros: "I loved how comfortable the plane was. The snacks were tasty! My husband and I actually looked in the grocery store for them when we returned home :)"
Pros: "staff friendly"
Cons: "Could not check in on app due to basic economy . Made me what until last to board . I had no seat assigned until last second"
Pros: "Mints at the end of the flight! Leg room adequate! Professional attendants."
Cons: "During Boarding process we blocked the entire concourse making it awkward for non passengers of the flight walking to and fro who had to squeeze between us. Has to be a better way. Otherwise very smooth."
Pros: "Flight was not cancelled Not delayed Electronic boarding pass worked well I was able to take my small suitcase on the flight"
Cons: "I would like to have a nonstop flight from CLE TO MADISON WISCONSIN. The previous Continental flight was extremely efficient. Now it takes 4-5 hours with security and a layover."
Pros: "Shuttle helped me get to where I needed to go which was great because I am disabled. Flight attendants were nice."
Cons: "Didn't put my bag on the conveyor right and instead of being explicit as to what was wrong, the TSA officer just kept yelling at me I was doing things wrong and I was holding everything up. Could have been so much more pleasant. Also give wrong data a couple of times but got through it ok."
Cons: "I didn't like that they cancelled my flight and I had to go through another airline"
Pros: "The flight was on time and without any issues."
Cons: "Comfort: seating area very small. Food: The flight was over 6 hours and the only food available had to be purchased. Food should be included in the price of tickets for such a long flight. Entertainment : extra charge for entertainment. Come on!"
Pros: "The woman who helped me check in."
Cons: "The difficulty of on line check in with a bag to checl"
Pros: "The staff was nice and professional."
Cons: "Why should we have to pay extra to have a little extra leg room? Aren't fares high enough?"
Cons: "Great flight crew"
Pros: "The service & how comfortable I was."
Cons: "That you have to pay for everything but I guess now a days every airline is doing the same thing."
Cons: "I was forced to rent a van with other people booked on a 9:40 PM flight from Newark to Hartford because one and 1/2 hours after the flight should have left we didn't know if it would leave in 1 and 1/2 hours or be cancelled United was trying new software or something that Sunday night and hundreds of flights were affected."
Pros: "the crew very professional and nice."
Cons: "the late departure, i was glad i had a later flight out of newark a number of my fellow travelers were not so lucky."
Pros: "First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book."
Pros: "Horrible leg room but everything else was good"
Pros: "we had to wait a long time before boarding, and no informaton, as to why."
Cons: "Just waiting and no information as to why. At the same time the flight to Stockholm, was delaid, aml all this information came over "our" speaker, even when they started boarding , quite confusing."
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Pros: "Was shocked they still offered drinks on such a short and small flight."
Cons: "late> 6 hours, with an entire cast of characters that could not possibly care any less than they do."
Pros: "I loved that I got to the counter to check in and get my tickets and the lady behind the counter ( can't remember her name) asked me if I wanted to keep my flight or take a nonstop flight to Milwaukee. I obviously took the nonstop flight."
Cons: "Nothing bad to say."
Cons: "I sat between two oversized men and was uncomfortable the whole flight"
Pros: "The crew worked furiously to get everyone her drink & snack. Boarding sequence was orderly."
Cons: "Most of the time, the weak link is in check-in. For CLE-ORD, too many huge personal bags & carry-ons slipped thru the process resulting in takeoff delay as the staff checked for overhead cabin space back & forth. Inside the jet, the crew had to look for cabin space, rearrange ridiculously large bags...in order to fit my backpack. More delay. Some "personal" items were larger than most carryons."
Pros: "No hassles. perfect flight for a great vacation."
Pros: "The seats were roomy enough. The plane was clean."
Cons: "The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!"
Pros: "Friendly staff"
Cons: "Not enough room, need more overhead baggage room"
Cleveland airport had very few travelers compared to Orlando. 10 minute delay but I felt like we were on schedule. Peanuts/pretzels and water for free would be nice:)
Pros: "I paid extra for a legroom seat on one of their newer planes. The plane was full so it still seemed very crowded in these COVID days."
Cons: "The people next to me ate a lot of food throughout the flight which required taking off the mask and discussing the food. It felt impossible to social distance more than 2 inches."
Cons: "Getting off the plane ( We were stuck on the plane for at least 1 hour and twenty min. )"
Cons: "The trip was amazing. Our flight attendant Sonia was wonderful!"
Cons: "The crew gave people who were trying to sit together as a family a hard time. They had to wait over an hour into the flight to move one row. We left a little late."
Cons: "I didn't like having priceline involved in my purchase. I did not care to use priceline, as I didn't get to pick my seat at purchase, or pay for my checked bag. The price went up when I went back to pick my seat and pay for baggage. Therefore I will not be using kayak again."
Cons: "We found out when we arrived at the airport, that the flight departure was delayed from 5:30 pm to 8:30 pm. Ouch. At 8:30 pm we departed. 2 hours into a 3-hour flight I happened to look out the window and noticed that I could see city lights, shopping centers, streets w/ lights and cars on the streets on both sides of the airplane.. we were not at 35,000ft but maybe 5,000ft. I was also aware that they were flying slower than the usual 400 +/-. My guess was we were only flying at 250 +/-. This flight mode continued the rest of the way into our destination airport. As we were taxiing into our assigned gate the flight crew came on over the intercom and announced that they were a little late and that there were 8 passengers who only had 10 minutes to make their connecting flight and asked that everyone on the plane please let these people go first on deplaning. OK, no problem. We stopped at the gate, turned off the engines, the 8 people got up and moved to the front of the plane, then they didn't open the door for almost 8 minutes. My wife and I will not be flying Frontier much in the future."
Pros: "Great price for the tickets! Non-stop flights are the best."
Cons: "Plane was an hour delayed then had to wait another 45 min on the runway."
Pros: "No frills on a Frontier flight. The crew was generally update and smiled."
Cons: "Frontier's fees and policy regarding having to pay for everything really puts me off this airline. Why charge me $100 for the flight if I have to buy a seat as well? just charge me $109 or whatever. Additionally, charging people for things you get one other airlines for free (a cup full of soda is $3? Really?) is insulting. The plane itself shook the ENTIRE ride something that I have never experienced in my 20+ years of traveling. Maybe time to invest some of that soda money into your planes huh?"
Pros: "The other passengers were great."
Cons: "My flight was delayed so I missed the concert I was attending, so I lost money. It was extremely turbulent and I was sick. The flight attendents were extremely rude."
Pros: "A La carte options for food"
Cons: "Small seats, crew not overly friendly"
Pros: "I can't think of anything"
Cons: "The flight was delayed for 4 1/2 hours with no email notification and my self and one other couple were the only ones who showed up for the flight. Not to mention I had just left my grandmothers funeral"
Cons: "Called in to book and the agent booked my trip backwards. They would not reimburse full unless I rebooked that moment so they only did half which I have to use in 90 days"
Pros: "The staff were the only saving grace."
Cons: "There should be a place to mark horrifying. It always appears that Frontier is the least expensive until you get hit with all the little charges. We paid an extra 18$ each to choose seats, bad ones, and then the seat next to me is filled by someone who choose not to pay. Some folks paid $30 for a carry on and others just lugged uge free bags on. The flights are always delayed and the plane was filthy. I know there was no time for staff to do there short cleaning routine, this was not from a single flight,looked like floors and seat have NEVER been cleaned. UGH"
Pros: "Nothing Good To Say At all"
Cons: "My flight was cancelled twice and then once i was able to get a flight to phoenix from Cleveland it was for 3 days after my original date of departure and then they expect me to pay for a different airline if i wanted to leave on my scheduled date i think this airline is so unorganized it makes no sense and ill never fly with them again"
Pros: "The staff is friendly, but that doesn't come close to making up for everything else."
Cons: "Extra cost for EVERYTHING. $45 each way for my small bag to put in the overhead?! Really?! There's an additional $90 on my round trip right there. The staff was really nice and friendly, but they came around offering drinks and I asked for a black coffee. They said it will be $2.99. Really? You can't afford to provide a coffee to your customers? I was in row 36 and there was MASS confusion as to which seats were in which row. The labels are not directly above the seats, so 15 to 20 people had to move around to get it right. The boarding zones make no sense either. I was in zone 1 and was in the isle seat. Shouldn't the zones load all window seats first, then center, then isle? Common sense has gone out the window. Won't be flying frontier again."
Cons: "We were at check in in plenty of time, but because there was only one person checkin us all in, we were almost late. The poor person checking us all in was under a great deal of pressure and went so far as to blame us for. To getting there in time. Frontier needs. Ore than one person checking in people. Also, your Everything-as-cheap-as-we-can -make-it policy is evident in seating, tray tables, well, in everything. I still can't believe you nickel and dime everyone with everything. Carry-on REALLY? And lastly, we had to wait for our luggage for over 1/2 hour! I will say the flight attendants were very polite and helpful. I'm sorry they have to work for you. Never again, Frontier!"
Pros: "Cheap fare."
Cons: "They do have hidden fees... such as printing your boarding pass, choosing your seat (not a premium seat, just any seat!), and a fee for carry ons. At the gate they said they were going to charge $65 for a carry on, but if we wait until boarding they would charge $100. It's extortion, plain and simple. Luckily, I only had a backpack, so that didn't count. I also packed my own food, so I have no idea what they would have charged there. Make sure you print your boarding passes at home and let them assign you your seat, if the computer does it they won't charge you."
Pros: "FRONTIER MOVED OUR FLIGHT A FULL DAY NO PHONE CALLS LIKE OTHER AIRLINES DO HAD TO CANCEL ENTIRE VACATION MISSED 40 YEAR SCHOOL REUNION"
Pros: "Tait was about the best flight attendant I've seen. Handsome, efficient, and funny. They don't pay him enough. Games were fun."
Cons: "They were out of Bailey's Irish Cream. They let somebody else take my wheelchair, and I had to wait a long time for a replacement (well after all the rest of the passengers were gone)."
Cons: "generally cheap fares, though ours was not. After add ons - not that cheap. Appalling cabins- seats are hard, no tray table to speak of,. I suspect they save money by have fewer employees. No complimentary cabin service. The crew spends its time collecting garbage (no between flight clean up crew). Baggage claim took 50 minutes. "customer service" counter in Denver was horrible - dismissive and rude."
Pros: "Seat mates were nice."
Cons: "No food unless you paid for it after paying for the ticket, seat, checked bag, carry on bag, help cleaning plane on disembark! would have been nice if pilot had told us what we were seeing. Won't fly frontier again - ever! Relatively inexpensive vacay become very expensive!"
Cons: "I am never flying Frontier Airlines again. Hidden fees everywhere that make the price much, much less of a deal than it looked when I did the price comparisons against some legitimate airlines. Frontier charged for carry-on bags, tried to charge for seat assignments (all of the available seats & not just the desired ones), charged for every beverage including sodas. Frankly I was surprised they didn't charge for water! Seats didn't recline at all & were like sitting on a metal folding chair for 5 hours. Food tray was about 3 inches wide, could barely put a plastic cup on it let alone a laptop or anything like that. Deceptive pricing combined with crappy accommodations - a combination I will avoid next time."
Cons: "Another plane malfunction! Last time we flew Frontier we were stuck for 2 days in FL! Never was another plane brought in for us. Never was another flight to,Cleveland bumped so we could return home. At least you figured out that disaster and we were able to board a plane scheduled for Philadelphia, which bumped that passenger to a flight 3 hours later. And the stories of horror other passengers had last night...all about Frontier, one man previously had totally missed a cruise! This is not how to maintain nor run an airlines. I will not be giving Frintier another chance."
Pros: "The price was right for this trip."
Cons: "No beverage service"
Cons: "We were pulled out of a long boarding line to PAY for carry on. We were not charged carry on coming the other direction. Did not know there was a charge. This should be MORE clearly noted with the on-line reservation system. There were a long line of us having to pay last minute and very angry. Seats on aircraft hard and uncomfortable and do not recline. Charge for any beverage or snack. Very surprising."
Pros: "The crew is courteous but still not overly understanding of someone waiting in the airport for a flight for 8 hours without any explanation for the delay."
Cons: "My flight was supposed to land in Tampa at 8:20pm and didn't land until 2:30am the next morning. This was a delay and a wait all with a 7 month old child. no explanation as to why the plane was delayed almost 8 hours and they still try to get you to pay for food when on the plane? Absolutely ridiculous. Even though the plane ticket is initially cheaper, by the time you pay $40 per checked bag, "pay" for the hours of delay or cancellation and reschedule, stress that accompanies your feelings when flying frontier knowing how unreliable they are, it's not worth it. I would rather pay $150 more and know I'll arrive on time with little or no hassle. I won't be flying with them again if I can avoid it."
Pros: "We got in 20 min. early."
Cons: "Due to arriving early we had to wait onboard for a gate to exit the plane. THEN we had to wait one and a half hours to obtain our baggage."
Cons: "The service, and delays were absolutely terrible. They switched gates on me 3 times, which in turn made me miss my flight. I then had to uber back fourth costing me $100 to get to and from the airport, when my friends dropped me off on time. I arrived 2 hours before my flight, and then it got delayed, then switched gates, then the lady at the desk told me that they were boarding at 410. I arrived at 409 at the wrong gate and to run to the other gate to board which was then 411 and they said they were departing at 410. Absolutely terrible. Never again."
Pros: "The crew was very professional, courteous."
Cons: "Glad you asked. I have always loved flying, however; the aircraft have now morphed into a large aluminum tube that is noisy, and most noticeable, very,very crowded. It will probably sound trivial,however, these days one barely has room to fold a newspaper OR enjoy a snack on those 4 by 8 in. metal trays on the seatback in front you. You know---------- this the first time I have ever been so critical of a flight of any kind. I just hope I don't see the day when they have everyone stand in the plane so that they can get more into it. I fear the true pleasure of flying has gone out the (pardon me) window."
Cons: "Flight was delayed, boarding the plane was harder than it had to be, most seats are just not comfortable for people over six feet. Had to wait more than 20 minutes to deplane."
Pros: "The crew was very nice and cool. The other passengers were great."
Cons: "Our flight was delayed for almost an hour because someone on the crew did not come in for work"
Cons: "The carry on bag charge was a very expensive surprise. We felt conned. If they don't want people carrying on stuff then make the first checked bag free instead of acting like rip off artists."
Cons: "One crew member was rude and lazy, ignoring our beverage order. The one doing announcements likewise was trying to be funny but came off as rude"
Pros: "Hub was centrally located in Denver between the Rocky Mountains!"
Cons: "Every thing is an upcharge! Not even the carry-on bag is free! If you are in the habit of taking a carry-on when you travel (like most of us do), add another $80 charge to your round trip ticket. The only free drink on the plane is water. Soft drinks are $2, chips/peanuts/munchies are $2 and so forth! All window and isle seats are another $20-40 upcharge. I chose not to pay upcharge for an economy seat and ended up in a middle seat towards the tail of the aircraft! By the time I paid for my carry-on and premium seat on the return flight, my trip became as expensive as business class but got a very bottom deader service! Avoid this airline!"
Pros: "The crew was really nice. Plane took off on time and arrived early. Smooth flight."
Cons: "So bare bones as to make you feel almost unsafe, like you would probably be charged a safety premium if you wanted to ensure no turbulence. The only thing offered to you if you don't pay for it is water. Frontier also opts not to participate in TSA Pre-Check, which would be a small fee to them but would save much aggravation for their customers. You will be forced to sit through a 5-minute (seriously) announcement about why you should sign up for their credit card, then get reminded about it twice before you land -- if they are seeing the flight as an opportunity to run a commercial, you should at least get something for it! I think the carry-on policy is ridiculous -- however, I brought on my backpack, which fit under the seat in front of me, and then when everybody was clearly boycotting the overhead bins I just put it up there anyway. Zero entertainment options on my flight so come prepared."
Pros: "I like that it is inexpensive because I would not be able to fly otherwise."
Cons: "I've ridden Frontier several times but never have I ridden on a flight that doesn't even let you put your seat back. For a 4 hour red-eye, this was a huge disappointment."
Pros: "Everything else besides next box below."
Cons: "Your website was not working or not understandable by your customer at online check in time. When I hit check in, the icon for same turned from green to blue and then stalled. Repeatedly, Customer stuck, but was trying to get set up in plenty of time before flight. The very nice people trying to help said, we cannot check you in. Did the button turn from green to blue, YES, then try again later. Really? No hurry, airline is customer service oriented, cough. Then called, 3 more almost impossible attempts to speak to a human. Tsk, Time waining, no pressure. Actually lots, Got to airport, tried to check in for boarding pass and inserted credit card after entering data. Nothing again, Oh, line at baggage claim filling up, but wait I'm way early, but still being stressed, next card works while both were good everywhere else. Thanks for asking for my opinion mechanism that does nothing or the process would have been easier form the start. oh and the one free carry on I paid $30 for cause rushed at the gate, have one on me! You have my permission to use this survey info to any paper will that will publish and help you. Ugh, thanks for stressing me mid vacation before I have to deal with you for trip home! Ugh, UGH, UGH! Thanks to the machine that processes my fact filled response!"
Pros: "Crew was amazingly friendly both flights! The whole process seemed very nice and quick. I would DEFINITELY fly Frontier again in the US. Also, this is silly, but the tray tables are very cute. They are tiny (1/2 or 1/3 the size of a 'typical') and metal-ish; while not large, they are also not wobbly like on many other aircraft. I liked that there was no TV in front of me or controls in my seat; because usually I turn it off anyway but it still looks ugly and all the extra crevices in 'nicer' seats get filthy and disgusting. I did not feel grossed out by this aircraft, which is really cool."
Cons: "Obviously, it's really tiny and uncomfortable. I knew that going in and paid for an aisle seat, otherwise I would have been totally miserable. I would recommend doing that, and also NOT having stuff you need to put under the seat in front of you, because then you'll just squish yourself in more. I was fine and got both sleep and some writing done, but I did see others struggle."
Pros: "Boarding moved along smoothly, seats were decent enough"
Cons: "I did not have a food/drink menu in my seat compartment, nor did anyone else in my row. When the stewardess walked by, I asked her for one. She rudely snapped at me "well you should have one" and then she walked away. She never came back with a menu. I was so stunned by her sharp attitude that even the girl sitting at the row across from me felt bad and asked for a menu from someone in her row just to give it to me. At that point I didn't even want to look at the menu and I didn't order anything. I probably would have otherwise. I don't know why this particular stewardess acted like that towards me as I had not interacted with her previously nor was I rude at all. All I said was "can I please see a menu? I don't have one." This was my first time flying with Frontier and I will probably not fly with them again. I will stick with United and Delta. I have never been treated like that on an airline before."
Cons: "Flight was cancelled due to weather. No delay. No reschedule. I got online for a refund. The final box of the refund form asked for a "Frequent Flyer Number".-something I was never given. So I had to call customer support. After dancing my way around the ridiculously confusing hotline BS, I finally got put on hold to speak to a real human, who suprisingly spoke english. It literally took 38 mintues for someone to answer the phone. This happened yesterday. I still havent recieved anytime of confirmation that im getting my money back. Pay the extra bucks, and dont fly with this company."
Pros: "Cheap prices for round trip."
Cons: "Having to pay to pick your seat, minimum of $12 (suggest that you pick and pay as soon as you book for good seat selection). Checked bags are $30 each way, and you must pay for your normal complimentary items on other airlines. Don't be penny wise and pound foolish. Just pay the extra money for convenience!"
Cons: "Add on baggage charges ! Dont suck people in for base price then charge for a carry on !!!! Also web site didnt allow me to pay for bags and accept the discounted price !!!! The above practices are not sound and ethical business procedures ! Gail guzzo @ firstname.lastname@example.org"
Pros: "Our checkin went smoothly and got good seat assignments."
Cons: "Our boarding pass directed us to gate A9, but when we got there other flights were leaving there. No one was around to redirect us. We had to figure it out ourselves to go to gate A14. Also the beverage cart was out of gin."
Pros: "The option of a direct flight"
Cons: "The seats are the tightest most uncomfortable that I've ever been in and would be a deterrent to flying frontier again."
Pros: "I definitely liked the price! I enjoyed not having the food or drink unless paid for during the flight. Having this option available to passengers who wanted this service was nice. Crew members were very polite and professional, and the plane was clean."
Cons: "I had to change my sister's departing ticket because her son passed. I think that this should have been allowed free of charge due to the circumstances. When contacting Frontier, changing her flight from Thursday to Friday night or Saturday would still have cost more than purchasing another ticket, which I did. Something very wrong with this. I measured the carry on that I purchased for this flight from measurements given on your site. At the airport, the carry on was not permitted without paying for it. Your site states 8x14x18. The larger carry on, which payment is possibly required, is stated to be 10x16x24, if I understand correctly. I ended up paying 30 dollars each way, a total of $60.00 for a small carry on that I understood to be free!"
Pros: "We got to Florida really early."
Cons: "I'm tall so there was not a lot of leg room. We checked in at home and it didn't work so we had to pay again when we got our tickets."
Pros: "The second flight was on time."
Cons: "The first flight (6:25am) was cancelled, supposedly, due to "mechanical" problems. I'm calling horse-hockey on that, because there were a lot of empty/available seats when I was checking in the night before. I was at the airport at 5am, and learned of the cancellation (rescheduled to 1:35pm) at the kiosk. The seat on the Airbus jet was the most uncomfortable imaginable. OK leg room, but absolutely no cushioning. The flight home was the most uncomfortable flight I've ever had....and it was only 2.5 hours."