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Cons: Not make me check my carry on when there was adequate room in planeRead more about Delta
Cons: Not make me check my carry on when there was adequate room in plane
Cons: Delta is always a step above the rest.
Cons: Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing.
Pros: Good seats
Cons: Flight was delayed and my luggage didn’t make the plane.
Pros: Crew was great
Cons: All was great
Cons: The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights.
Pros: Quick boarding and great with accommodating my request for a window seat.
Cons: Offer in flight entertainment.
Cons: I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control.
Pros: The crew was amazing this round I got good seats
Cons: Forgot my earphones so I had to read a book. I never asked nor did I see earphones
Pros: Crew was great.
Cons: When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate.
Pros: The ceew
Cons: Unorganized boarding and 6 hour delay from expected departure time.
Cons: Crew was grouchy and rushed past you without really trying to cater to your needs/ get you what you want.
Cons: Flight was delayed and our luggage is lost
Pros: We eventually got there
Cons: In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land.
Pros: Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants
Pros: Entertainment on the flight was fantastic.
Cons: Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before.
Pros: The crew were fantastic and tried their best the delay.
Cons: Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight
Pros: Roomier than a lot of airplanes.
Cons: Bumpy ride. Nobody's fault.
Pros: Flight was good. Left on time. Crew was attentive.
Cons: Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it.
Pros: Two ladies working in the aisles were very pleasant and nice
Cons: Takeoff accelerated too much... nicer to have a longer launch process
Pros: Efficient on board crew
Cons: Ground crew caused delay for unknown reason
Pros: great flight , on time, great service
Pros: The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights.
Cons: Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours.
Pros: everiding si so good thanks this is my 2nd time lovet
Cons: so organais tritment so good everiding lovet
Cons: The worst
Pros: Nice equipment for the ride and pleasant staff
Pros: Short trip
Cons: Very hot ride
Cons: I paid extra to sit comfortably only to have the seat adjoining my occupied by someone who expanded over onto my seat! Leaving me barely any room to sit comfortably.
Pros: Newer plane with entertainment
Cons: was a great flight
Pros: Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)
Pros: On time. Most important
Pros: We were treated very well and it was a short, sweet flight. Nothing to complain about.
Pros: Seats are comfortable. These short haul flights often have worn out, painful seats.
Cons: They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down.
Pros: Delta was so accommodating
Pros: - usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ.
Cons: - zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers
Pros: I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together.
Cons: The hassle and the fact that we had to run to catch the new flight.
Pros: Hey, they let us off the plane.
Cons: The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?
Pros: Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible
Pros: It was on time.
Cons: The plane was dirty and there was a lot of trash around my seat.
Pros: Hard to like anything with this delay -- missed 3 appointments in Raleigh.
Cons: If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem.
Cons: Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!
Cons: the seats are WAY TOO SMALL
Pros: Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight
Cons: The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC.
Pros: The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport.
Cons: Delayed for 5.5 hours.
Pros: Very friendly crew - clear communication & updates regarding delays.
Cons: No tv, which is okay, but if you offer wifi to watch movies/shows on your phone, really need outlets to charge the phone! Or at least a few radio station to plug headphones into.
Pros: Flight attendant was very nice.
Cons: My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class.
Pros: Great service. On time flight.
Cons: I reserved my ticket through Kayak.com. They auto populated my name and added my maiden name. Because that did not match my passport I was charged $50 at the counter to make the name change. Additionally this took a very long time and we almost missed our flight. I am currently fighting with the airline to get reimbursed.
Pros: Crew was professional and helpful.
Cons: The seat was narrow for business class.
Pros: Full bottle of water and continuous refreshments in flight.
Cons: Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies
Cons: Food was a little underwhelming for First Class.
Cons: Wasn't able to online check-in thus losing my window seat 21A I had selected.
Cons: Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!
Pros: Short flight, left and arrived on time.
Cons: Better food
Pros: Even though it was economy class, I was able to sleep because it was very comfortable.
Cons: Not sure, I slept the whole flight.
Pros: Everything except the seats . Need to book business class
Cons: The seats were too small
Pros: It was not immediately apparent that boarding was in a completely different terminal which was accessible by train, so this lack of info could have cost me arriving in good time as I thought I had sufficient time. I aldo found ground staff at the customer service desk very unsympathetic and unhelpful when I asked for assistance on grounds of ill health. They were quite condescending .
Cons: Ground staff poor customer service
Pros: There was nothing to like.
Cons: The time to catch the next flight at Washington DC and Frankfert was too short. Walked about a mile and half between two gates. Request to change the time slot
Pros: Never seen such a large streaming movie library. Never seen live stream at seat from cameras (3) outside the plane.
Cons: It was not clear this was a no-checked-baggage flight, seeing as I specifically searched with flights with luggage. I chose Lufthansa's flight counting on the fact that international flights always allow one checked bag. I had to pay on that way here. I"ll have to pay on the way home.
Pros: Nice to have breakfast on board
Cons: Arrival was a little tardy
Pros: Nice plane, about the best in-seat entertainment options I've ever encountered.
Pros: The notifications for the change of gates by Lufthansa.
Cons: Dairy free option for snack. Larger stock of drinks (Ran out of Beer). Made sure the luggage is loaded on to the plane! Communication to inform passengers that no luggage had made it to Birmingham as people were waiting around for hours!
Pros: it’s wasnt a full flight, so that was nice
Cons: bus to the airplane was too warm and had to wait 10 minutes before actually letting us off
Pros: Staff were very nice. Flight arrived on time.
Cons: App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies
Pros: Quick flight. O ly 2 people per row. Bags did not get lost
Cons: Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated.
Pros: The Crew was very helpful, they were always around and offering all kind of help.
Cons: The food was very cheap, we had no choice for a better offer. We were hungry and had to eat.... The seats were changed at the last minute, we were very upset!!! We did our confirmation on line and get our seats assigned. When we got to the airport we were surprised that they changed them.
Pros: Everything. The staff were absolutely lovely, the brand new fit out of the 777 is excellent and modern, the entertainment was great as was the food. Overrall really impressed.
Cons: My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you
Pros: The agent worked hard to find us another flight to rome
Cons: Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for
Pros: The service and the entertainment system
Cons: Food was not up to the mark, which it almost always is. The crew were a little rude at times, which is also not very common with this airlines.
Pros: airplane comfortable
Cons: luggages were split and still lost can not find at the mean time
Pros: We purchased seats with extra legroom. They were well worth the extra cost as we were very comfortable.
Cons: Cramped seating :-0
Cons: The flight kept cancelling then company offers indirect flight temptations new flight I had to take 6 hour train I hope Lufthansa compensaye
Pros: Telling you you're stupid
Cons: getting too many emails about a flight that I've never took
Pros: I complain about the wheel chair in Frankfurt airport no have any and my mother she's 65 years cancan't speak English . She got help after 30 minutes. Really I am frustrated about lufthansa
Cons: I complain about the wheel chair in Frankfurt airport no have any and my mother she's 65 years cancan't speak English . She got help after 30 minutes. Really I am frustrated about lufthansa
Pros: Very clean
Pros: Good aircraft, great crew
Cons: Flight was 3hrs delayed due to late arrival of the aircraft
Pros: Clean plane. Friendly staff
Cons: Worst selection of movies.
Cons: Hamburg airport not prepared for winter weather. Delayed over 2 hours due to de-icing staff not ready. Airport did not see light snow on radar? Missed connecting flight. Lufthansa put us in hotel 45mins away from airport with no luggage. Switched us to a united flight and not together.
Pros: We liked that no one was sitting behind us.
Cons: Food wasn’t great
Pros: I am so angry and annoyed with Kayak! You are thefts and lyers! I got the tickets from your site where NOWHERE were mentioned « no laggage included ! At my suprrise we had to pay extra money to check in our laggage. I will never again will book thru your site and will always tell everyone how dishonest are you are. Your telephone support staff is unsupportable ! The best to get tickets directly through the flying company, their sites are honest and correct!
Cons: I hate KAYAK since they are dishonest and not reliable ! Never again.I have nothing against LUFTHANSA !!!
Pros: Food and complimentary drinks (including wine).
Cons: Could improve the economy class boarding process (go by sections instead all at once).
Pros: Seats are fairly comfortable. We were delayed and missed our connection. A woman in the service center expedited finding us a new flight and getting us a good hotel.
Cons: Flight was delayed from Rome. They had scheduled our connection too close (55 minutes) so we missed it. No explanation for the delay was given. The food is just terrible. Might be the worst I've ever had on an airplane. The only way I could book seats ahead of flight day was to buy them - and then I didn't get them because of the delay and had to sit in the second to the last row where it was pretty bumpy.
Cons: I cannot accept that the airline lies to its passangers through crew members about delays, is not willing to wait for a few minutes for rushing passangers from connecting Lufthansa flights and doesnt care about problems this may cause
Pros: The whole flight crew was so polite.
Cons: The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work.
Pros: Was on time , food is pretty delicious still.
Cons: Flight crew . No alcohol available after the 1st! round. She told me she doesn't have it maybe later.. she never gave me after that. I always had it min 3-4 times before. My first choice is always Lufthansa but after this time I am not sure anymore, I was very disappointed with my attendant and made this trip a bad experience with them. Movie selection not so great either
Pros: Good. The food on this leg was much better than outbound
Cons: The seats lack padding in the back so not to feel people putting their leg or knee into the back of my chair.
Cons: The boarding process takes too long as people try to take too many things
Pros: Everything on time
Cons: The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!
Pros: On time
Cons: Uncomfortable seats
Pros: The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!
Cons: The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles.
Pros: It was a relatively short flight. Boarding went well and efficiently. Flight crew was attentive.
Pros: Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time.
Cons: Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-
Pros: The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable.
Cons: Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it.
Pros: The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!
Pros: Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company
Cons: Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink.
Cons: The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup
Pros: The crew were professional and courteous
Cons: Nothing, as it’s a short flight!
Cons: The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester
Pros: The flight attendants were excellent; seat was about what you would expect in economy; the boarding process was extremely confusing
Pros: Lovely crew, very good entertainment system.
Pros: The fact that we were offered an additional round of water and the friendliness of the crew.
Pros: I got there
Cons: Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki.
Pros: It was on one of their newer planes which meant that we had decent comfort and entertainment!
Cons: The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that.
Pros: Speedy boarding process, good meal choices.
Cons: Plane was a little dirty. Entertainment was also a little limited in terms of new releases.
Pros: Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however.
Cons: Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal.
Pros: Service good. Staff good
Cons: Very cold at night
Pros: All good. Very hospitable cabin crew, great service.
Pros: In business class, seating arrangement, menu and entertainment excellent
Pros: Customer service and efficiency
Cons: The delay because of a software glitch
Pros: The staff were exceptional , good food.
Cons: Not really business class seats.
Pros: Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment.
Cons: Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive.
Cons: Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!
Pros: The flight did eventually take off, unlike a few others leaving around the same time.
Cons: We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying.
Pros: Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time.
Cons: Food was terrible.
Pros: Good flight, on time, nice crew
Pros: Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight.
Cons: Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight.
Pros: Nice flight
Pros: Decent flight from SFO to HEL, friendly staff ...
Cons: Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten).
Pros: Great service, staff and punctuality
Cons: They changed the plane & seats
Cons: I could not be given the boarding pass fir the last leg of my trip
Pros: The new Airbus A350
Cons: Onboard food and drink is quite expensive
Pros: I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for.
Cons: As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good.
Pros: Far better quality and value than BA, it's OneWorld partner.
Cons: It was all good.
Pros: Great customer service; food was good; excellent movie selection
Cons: For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me
Cons: Economy seat with Centre seat left empty
Pros: We were kept informed about the delay
Cons: Has to wait 14 hours in Helsinki for a 25 minute connecting flight
Pros: I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers.
Cons: I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese.
Cons: On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process.
Pros: They lost my bag.
Cons: They lost my bag.
Pros: The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!
Cons: The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last
Pros: Fantastic service staff food and beverages
Cons: Just slightly hard when laying down on the seat to sleep
Cons: Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering
Cons: Missed connection so didn't get second flight
Cons: Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!
Pros: It was very quick
Pros: All was great!
Cons: Not that I did not like it but it was more like a surprise to me to have not seen a single Finnish in the crew ... Again, nothing wrong, simple surprising...
Cons: We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices
Pros: Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks.
Cons: I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary.
Pros: Vistas along Mediterranean departing Nice
Cons: Interesting conversation with fellow passenger
Pros: Crew was sour.
Cons: Crew could have been friendly.
Cons: Meal choices - only serving beef in economy was not great.
Pros: comfortable plane
Cons: small pastry with coffee
Pros: SAS does it right with entertainment and food.
Pros: Only thing I like is seats and boarding experience
Cons: The terrible air hostesses rude arrogant and very disrespectful
Pros: Good service from flight deck and cabin crew. Clean and comfortable
Cons: Take-off was nearly an hour late. No complimentary food and coffee was instant and very average.
Pros: No problems. I was satisfied
Pros: The crew was great! and food was good!
Cons: Not enough movie choices. Coach seats a little uncomfortable.
Pros: Efficient boarding process.
Cons: Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options.
Pros: Business class lounge excellent. People who helped with the wheelchair were excellent.
Cons: In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed.
Pros: On time and clean airline.
Cons: Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure.
Pros: With tablets for the entertainment system – – a ton of good movies to choose from. So much so that we stayed up hours after we planned to, watching movies
Cons: Seats were a little crowded together, but that’s to be expected in modern passenger flight
Cons: No food or even water
Pros: On time flight
Pros: Efficient processing of passengers onto aircraft.
Cons: And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :(
Cons: Wound up having to pay 150$ for checking 2 bags. Almost more than the tickets. Feel ripped off. Don't remember the web getting a chance when i ordered the tickets to purchase at a lower rate. SAS said, since i bought the tickets through a travel agent, there was nothing they could do. Next time I'll buy tickets directly from SAS.
Pros: Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad.
Cons: No major complaints on this flight.
Cons: The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine.
Pros: Flight crew was curtious
Cons: I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating.
Pros: Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience.
Cons: No free booze!
Cons: Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight.
Pros: Service on the plane was good. The airplane was on time.
Cons: From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks.
Pros: The food was excellent and the flight was smooth.
Cons: No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant.
Cons: We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever.
Cons: We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage.
Pros: Movies were good.
Cons: The quality was not worth the price. I could've taken another airline for cheaper and got better service
Pros: I really don¨t know. As my connecting flight was delayed, my tickets were cancelled and I never reached the flight to Sundsvall.
Pros: Crew and plane good. Friendly and English was excellent.
Cons: There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)
Pros: Overall excellent
Pros: Even though I did not get the seat I paid extra for, it was a great flight.
Pros: A340 just had a remodel. No media boxes installed under the seats taking up foot room
Cons: Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere.
Pros: Entertainment variety
Cons: You had to pay for drinks
Cons: When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy.
Pros: Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy.
Cons: I didn't get a window seat and it was a little bit tight.
Pros: Quick Flight
Cons: Just a long layover, but what are you going to do
Pros: Great friendly staff. The delay we had going up in the air was caught up before we landed.
Cons: The slight delay due to something not being able to lock.
Pros: Very friendly crew and staff of the center transfer.
Cons: Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company.
Pros: tjis flight was on United Airlines. It was nice and simple
Cons: the landinf was ROUGH and The plane was very grimy
Pros: Introduce meals even to economy class
Cons: Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down.
Cons: Too much meat in meals.
Cons: Not much talk from captain about local weather and time.
Pros: There was a good choice of movies to watch while in flight. Boarding was quick and easy and all of the crew members were very nice. The woman I was sat next to was very quiet and was very nice and courteous. All in all a pretty good flight
Cons: The seats weren't very comfortable, but then no seat is comfortable after 8 hours. I can't complain too much. The food was much better than I remember it being ten years ago when I last flew internationally, but still not the best.
Pros: I wish there were more snacks during flight.
Cons: Miserable cramped seating .
Pros: On time bags made connection
Pros: The Plus Seating was really good
Pros: Thanks to the staff while checking in my luggage I was able to check my bags directly from Stockholm to Mexico City via preventing me to loose a lot of time in London where I was supposed to check in and out because I purchased my trilp in two different segments
Cons: On time take off would be nice
Cons: My eyes were watering and my nose was itchy for the entire flight and I had to hold back sneezes and I think there was something in the air on the plane that was causing this to happen. I was double-masking and I do not have allergies. I wonder if it had to do with the chemicals used to disinfect the plane between flights? I was not very comfortable, to say the least. Everything else was great, though, but I don’t think I will be flying again anytime soon.
Pros: A crew member saw me struggling to walk and offered a wheelchair, explained to me that I would be met with one throughout my trip. Her name was Donna!! Problem occurred when we got to Dallas.
Cons: Instead of circling in the sky, they could have had the pilot take the alternate route he eventually took anyway, in the first place. My family and I still don’t know if we’re going to get a flight to El Paso/ stand by. So much 4 seeing my armyson before he deploys, recipient time waisted over bad decisions on to of everything else, entitled woman on the plane insults me on the lane for no reason. The crew was amazing though.
Pros: Yes all good
Cons: Nothing I can think on to improve.
Cons: The attendants attitude.
Cons: 6 hour delay
Pros: Great airplane. Enjoy the 2 seat rows.
Cons: Paid for seats so I could sit with my guy - still had zero leg room. Generally disappointed with the state of air travel in the US - feels like we're being herded like cattle. Would like to vote with my dollars to help airlines that value customers and aren't trying to pinch pennies/nickel & dime us
Pros: The friendly informative team when we learned our plane broke. I switched to Charlotte connection earlier as a Miami one made no sense as Miami is south of Atlanta final destination. We had a different outcome than expected yet staff cared for us.
Cons: Plane better maintained as before take off a hydraulic part broke and we were grounded . We arrived home hours later than planned because of this.
Cons: British Airways but the flights were operated by American Airlines who I've always had terrible experiences with. This was no different. TOTAL NIGHTMARE
Pros: My bag was lost!!!
Cons: To have my bag delivered
Pros: The Crew was great. Very courteous and respectful.
Cons: Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already.
Cons: On time
Cons: Please have better seats in normal economy that’s friendlier for people over 6’. I’m 6’4” and I’m still having body pains from being jammed into a small seat that went foward as you lean backwards. So I couldn’t be comfortable for 16 hours of flying. KLM, United, LOT all for example have much better
Cons: Departing on time...30 minutes late.
Pros: Very professional and timely. My last six flights with American have been without a hitch and right on time. If I were a business traveler, which I am not, American Airlines would be my go to carrier. Quite satisfied with this airline and have been for a long time. Thanks!
Pros: The crew
Cons: I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!
Pros: The flight was comfortable and the crew were very nice.
Cons: I didn't look like that we had to board outside because a flight going to Texas was late.
Cons: See above
Pros: Check in
Cons: Missed connection
Cons: They charge for coffee.
Cons: Supposed to leave saturday, but didnt cause the lady at airlines said i need a visa when i did not need a visa.now its tuesday in austrailia and im stuck in airport because quantos doest know where my bags are. This trip is turning or turned into a total disaster!
Cons: Inside the airplane was freezing the whole trip
Pros: Standard AA domestic flight. Once we were boarded and underway, things were fine. Crew was friendly, the aircraft was cleaned on the turn from the prior flight, and we didn't sit on the tarmac too long when arriving at DFW. Normal operations for AA domestic.
Cons: Unfortunately, normal operations for AA domestic means boarding 20-30 minutes late, which delayed the arrival a bit. In general, AA could provide more accurate updates and boarding information for their flights. For example, if the inbound aircraft arrives at the time my flight should be boarding, I want to see an updated departure time, rather than maintaining the "on time" status right up until five minutes before the new boarding time. Generally it takes 25-30 minutes to turn the plane for the next outbound flight.
Pros: Despite the long flight the cabin crew took excellent care of the passengers. Good food, entertainment and a quiet and dim cabin for napping
Pros: Crew was nicw
Cons: Now pay significant more for carry on bags for another mediocre airline where it is not significantly cheaper.
Pros: Like my AA rides > 90% of the time. The usual prob is sketchy gogo service.
Cons: Nogo gogo
Cons: Plane was dirty and crew inattentive.
Pros: Short flight, nothing much to say.
Pros: The crew on both flights to Cancun were very nice!! thanks
Pros: Decent seats and space Good entertainment choices
Cons: Business-like attendants
Pros: The airplane was nice and comfortable
Pros: Speedy boarding, friendly crew.
Cons: Seats are definitely cramped.
Pros: Crew was friendly and accommodating to handling my wheelchair and helping me to my seat most uncomfortable seats I have ever used. My neck was sore before we even took off.
Pros: one more bag
Pros: easy on and easy off. ontime.
Cons: a little more room between people and more padding in the seats. also delta used to have a screen in each seat and you could see where you were and how far you have gone and so on. could also see more and music.
Pros: The gate agent was having a bad night because she did not get a break. I am platinum pro and would not upgrade me because she said I was not on the list but she put 2 people in first who were not even advantage members
Pros: Flight was smooth and ontime
Cons: Flight was extremely expensive.
Cons: The staff was rude not helpful and mean worst crew I've ever seen and I fly alot
Pros: it was easy to check in and short layovers
Cons: planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure
Pros: Prompt and effective
Cons: limited space and comfort for such a long flight.
Cons: Food was the worst of any plane I've ever taken
Cons: Delayed like 5 times, finally canceled. Rerouted thru additional stops than bought.
Cons: I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable
Pros: Good flight! Smooth landing!
Cons: The flight was cancelled without notification.
Pros: On time
Cons: Cramped seats. Entertainment system outdated
Pros: I was welcomed and make right at home
Cons: Did not like having to stay overnight in Charlotte but weather can do that to a traveler.
Pros: Good experience all around.
Cons: 15 minutes late. No big deal though
Airlines flying from Cleveland to Finland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to Finland
Masks required on board, masks provided on flights from Cleveland to Finland
Social distancing seating
Middle seats unavailable to book on flights from Cleveland to Finland
Testing for antibodies, testing for symptoms for flights from Cleveland to Finland
Waiving of change fees. Search flexible flights from Cleveland to Finland