Cons: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Cons: "Need more leg room. Cramped for 8 hours is not a good thing"
Pros: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Cons: "Actually making the flight"
Pros: "The crew was polite and we arrived safely."
Cons: "The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace."
Cons: "The boarding by groups could improve the process"
Pros: "Swiss is always excellent"
Pros: "Attendants were attentive and efficient"
Cons: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Cons: "Delayed 45 mins making transfer for international flight difficult"
Cons: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."
Pros: "Very positive experience."
Cons: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Pros: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Cons: "Short flight with no entertainment, no means to charge devices."
Pros: "The best thing is that they’re always on time"
Cons: "The seats are way too cramped"
Pros: "The service was outstanding!"
Cons: "Most people had to wait at the gate for a boarding pass and my daughter and I were in completely different parts of the aircraft."
Pros: "Class staff"
Cons: "Bit of a delay"
Cons: "Small seats only 2 bathrooms,"
Pros: "Quick flight"
Cons: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Pros: "Flight staff was attentive and professional."
Cons: "The food was mediocre."
Cons: "Boarding is a mess There is no order at all That delays the flight"
Pros: "Everything except the seats."
Cons: "It was a 2 hour 40 minute flight. No entertainment."
Pros: "choice of movies were very bad"
Pros: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Pros: "I was rerouted to another country so that I could still make it to Greece on the same day."
Cons: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Pros: "Professional service"
Cons: "Lounge in Dublin poor"
Pros: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Cons: "No complaints. Smooth from start to finish."
Pros: "good entertainment system, modern aircraft , friendly and competent crew"
Cons: "Old planes. Food was okay. Business zeats not too comfortable."
Pros: "Food, entertainment, on time, excellent flight"
Cons: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"
Pros: "We arrived early"
Cons: "No entertainment, no pillows or blankets, uncomfortable seats"
Pros: "The food provided and the service was excellent."
Cons: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Cons: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Cons: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Pros: "Food was excellent and staff was friendy."
Cons: "Wifi was expensive."
Cons: "Customer services fly attendece great services"
Cons: "Too narrow seats."
Cons: "The security check point was frustrating. I was detained for :20 regarding my sealed duty free purchase.... Will not shop duty free again on a two-leg itinerary."
Cons: "In order to board we were requested to line up at gate according to seating group. And then had to wait there in line standing for almost 45 minutes before we were finally told we could proceed to board. No reason for lining up so far ahead of time....and had to stand....."
Cons: "flight was delayed half and hour and i missed my connecting w"
Pros: "The trip thank God was not a long flight."
Cons: "Crew was not very nice unfortunately."
Cons: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Pros: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Cons: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Pros: "Comfortable business class seats, much better than the updated Lufthansa footsie leg rests. Attentive staff. Puzzles for the children"
Cons: "Still no wifi on the Swiss Air A330. No live tv streaming. No big deal on red eye, but frustrating on long daytime flights."
Pros: "Flight attendants were sympathetic and helpful."
Cons: "Delay after the pilot ensured we would arrive on time with the delay."
Pros: "Friendly flight attendants. Great food"
Pros: "Bad inedible food and no leg room, and I am small."
Pros: "Seats we well spaced and comfortable. Crew was attentive."
Cons: "Nothing notable. It is a fairly short plane ride so was not expecting any entertainment."
Cons: "Not make me check my carry on when there was adequate room in plane"
Cons: "Delta is always a step above the rest."
Cons: "Assigning seats at check in? Why was that a thing? Also why did we have to wait for almost an hour once we landed to be given a gate for us to unload? So stupid the whole thing."
Pros: "good flight, inflight menu and movie library"
Cons: "rude bag drop off kiosk"
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Cons: "We sat for an hour on the tarmac with the plane at about 80-85 degrees and everyone sweating. Once we took off the flight attendants kept turning the cabin lights on and off and serving dinner (on an overnight flight is that really necessary?!) and waking us up. Also plane was old and uncomfortable."
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Pros: "The guy announcing the boarding was a hoot! Great sense of humor."
Pros: "Crew was great."
Cons: "When all overhead bins were full, they should have allowed those who didn’t need to check their carry on to board the plane before those who needed to check their carry on. Very unorganized at gate."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "Flight was delayed and our luggage is lost"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Cons: "Need vegetarian meal in first class"
Pros: "Delta Comfort Plus for the win! Great seats with plenty of legroom and room for carry ons. Friendly flight attendants"
Pros: "Very nice stewardess on this plane. Seating was excellent."
Cons: "Crew was not apologetic after we missed connecting flight due to technical difficulties with their plane. I was re-routed to Barcelona and then a very budgetary Airlines to Athens which was ridiculously tight again with seating and flight was almost an hour late. Luggage didn't come until following day. And to top it off, I thought I would be flying with KLM on both legs!"
Pros: "They let me sleep."
Cons: "Late boarding and take off with no explanation."
Pros: "The crew were fantastic and tried their best the delay."
Cons: "Delayed flight. 2 hours delay. Had to rebook a connecting flight and hence was very tight to board the next flight"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "Two ladies working in the aisles were very pleasant and nice"
Cons: "Takeoff accelerated too much... nicer to have a longer launch process"
Pros: "Efficient on board crew"
Cons: "Ground crew caused delay for unknown reason"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "everiding si so good thanks this is my 2nd time lovet"
Cons: "so organais tritment so good everiding lovet"
Pros: "Short trip"
Cons: "Very hot ride"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "On time. Most important"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Pros: "Seats are comfortable. These short haul flights often have worn out, painful seats."
Cons: "They do a bad job of screening people with bags too large for the overhead bins and then those people have to check one they have already tried to board and it slow things down."
Pros: "So many movies to watch. Keep it up!"
Cons: "The food was too sweet and salty."
Pros: "Delta was so accommodating"
Pros: "- usb abd 110v charging ports on the seat backs - in-flight entertainment system for all passengers - comfy seats and adequate legroom in basic econ."
Cons: "- zone 1-5 boarding does not make for good logic - should board all window seat passengers first, then all middle seaters, and finally all aisle sear passengers"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Hey, they let us off the plane."
Cons: "The plane had just come in & problem was detected. Does it really take an hour to get the log book recorded?"
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Pros: "It was on time."
Cons: "The plane was dirty and there was a lot of trash around my seat."
Pros: "The courtesy of the staff and the seats in the "delta comfort" section."
Cons: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Pros: "Hard to like anything with this delay -- missed 3 appointments in Raleigh."
Cons: "If you have to swap out planes, do it at night, not the morning of the flight! And tell the customers in advance, so they can get some sleep instead of hurrying to the airport for an "on time" flight that couldn't be flown because of an equipment problem."
Cons: "Economy seating was cramped and painful. I sat in a window seat and couldn't hardly move freely enough to get my seatbelt on; and I am a petite female!!"
Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."
Cons: "the seats are WAY TOO SMALL"
Pros: "Our original flight delayed and then cancelled and the need help kiosk was quick to provide an alternative. Better aircraft and good flight compared with the original flight"
Cons: "The replacement flight has been delayed almost 2:30 hours due to bad weather in NYC."
Pros: "The aircraft was much better than the originally plan which was delayed and then cancelled. Comfort seats and cleaner aircraft was a nice surprise after 5.5hrs of stranded time at the CLE airport."
Cons: "Delayed for 5.5 hours."
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Pros: "Movies- pro staff"
Cons: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."
Cons: "Boarding process and food"
Cons: "Poor customer service, was booked off twice without being informed."
Pros: "Friendly crew, tried their best to accommodate"
Cons: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Pros: "Friendly crew"
Cons: "The proximity of the arriving and departing gates"
Cons: "Nothing to add?"
Pros: "The crew is amazing, special food needs is covered and delicious, great service after all."
Cons: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"
Pros: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Cons: "The bus to get to the plane was very cramped."
Pros: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."
Cons: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Cons: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."
Pros: "Attitude of staff"
Cons: "Food and delay"
Cons: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."
Cons: "After arranging seat and checking it over and over for months to be sure it was a right window, for medical reasons, they took it away from me and gave me one which bumped the nerve damage in my arm. They said it was their agent's error but did nothing about it."
Pros: "Boarding process and email updates."
Cons: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."
Pros: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Pros: "Crew was pleasant."
Cons: "Premium economy upgrade not worth the price! Wheelchair service ordered but NOT provided In Frankfort!"
Pros: "Worst food ever. Stewardess could not figure out where my seat was . Seemed unfamiliar with the plane."
Pros: "Good cabin crew service."
Cons: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."
Pros: "First class was amazing."
Cons: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"
Pros: "Munich airport is very well organized."
Cons: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."
Pros: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Pros: "Clean plane, decent entertainment options"
Cons: "food was way below the usual Lufthansa standard had a 1.5 hour delay although it wasn't the Lufthansa fault"
Pros: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Cons: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Pros: "The crew was very polite!"
Cons: "It felt really tight."
Pros: "Didn't try the food."
Cons: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."
Pros: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Cons: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"
Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."
Pros: "everything on time on the right place with the right numbers ... perfect ;)"
Cons: "seats on LH435 from ORD to MUC too small and tight"
Pros: "On board entertainment and it's equipment"
Cons: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."
Pros: "Food was pretty darn good, and the crew was very generous with drinks."
Cons: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."
Pros: "Crew were excellent entertainment was great, everything moved swiftly"
Cons: "Food was not much and not that tasty"
Pros: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."
Pros: "Lufthansa gets kudos for excellent food and abroad variety of entertainment options. Also, if you check in online soon after the site opens (about 23 hours before takeoff), you can select your seat from among those available at no extra cost, which is nice."
Cons: "The crew announcements in English were hard to hear or understand on this particular flight, although I did not have that problem on the outgoing flight (also Lufthansa."
Pros: "personal screen with option to start / pause and restart movie, good selection of movies but not the resent ones. Hot food, quick service. considered crew"
Cons: "no relaxing/ meditating music to ease sleeping only voice guided recordings, 3 hrs delay increased travel to 11 hrs 45 min"
Cons: "We couldnt fly because our name was in different order and they didnt want to change the order of our names."
Cons: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."
Pros: "All. Excellent experience."
Cons: "No complaints"
Pros: "See above"
Cons: "See above."
The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess.
Cons: "The fees for the sporting bag was out of control expensive"
Pros: "Boarding a smooth flight"
Cons: "Food absolutely"
Pros: "The raw was empty and I could sleep whole 10 hours"
Cons: "Choice of movies and TV programs"
Pros: "Seat was very comfortable. Crew was great."
Cons: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Pros: "Good amount of leg space"
Cons: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Pros: "Plane was clean. Staff helpful"
Cons: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Cons: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Cons: "The 34 minute flight was delayed by almost 2 hours."
Pros: "Flight time was quite good"
Cons: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Pros: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Cons: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Pros: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Cons: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Pros: "Good attention and food"
Pros: "Timing flight people working very nice and hospitality"
Cons: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Pros: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Cons: "Sweet or saulty 'Snack' is a joke"
Cons: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Pros: "Nothing stood out compared to other airlines"
Pros: "Great experience, friendly crew!"
Pros: "The direct flight' and the comfortable seat"
Pros: "staff realy nice enough room for legs good food"
Pros: "Good place for the legs"
Pros: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Cons: "Nothing - it was a great flight"
Pros: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Cons: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Pros: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Cons: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Pros: "All was great"
Cons: "except we could not do an online check-in"
Pros: "Staff, seats (exit)"
Cons: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Cons: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Cons: "Behavior of AA. We came with AA from Nica to Wien on time and AA did not allowed us to take plane to Zagreb. They changed to latter fly with CA. Shameful and inadmissible !"
Pros: "Everything was great! The staff was friendly and really tried to make our experience the best it can be!"
Cons: "The only thing I didn't like was that in one of the bathrooms, the sink was clogged up a little bit."
Pros: "The service and the overall flight quality, the pilot was very good!"
Cons: "Flight was delayed 2 hours after boarding"
Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Pros: "The crew were very nice"
Cons: "Toilets could be cleaned more often"
Pros: "Crew and boarding were fine. But nothing to crow about. Just not stressful."
Cons: "That was the most uncomfortable flight I have had. It was hard fora short flight, though sitting so close to another passenger, side and front was stressful. Plus, my back was killing me by the end of the short flight- and the long flight from Europe to the US was hard. It was pretty much knocking elbows with the passenger next to me when eating. And mind you- no passenger in my row as any larger than the average person. The seat recline was fine and marginally helpful in relieving back strain- except it did put you in the lap of the passenger behind you. The passenger across the aisle from me shoved the seat in front of her and told the passenger in front of her he could NOT recline. The passenger next to her (I assume her husband) joined in with the shoving. I finally felt a need to intervene and calm them down as it began to escalate- and I did want the flight to continue. Note- while I think the passengers shoving the seat were a bit rude- the crowded nature of the seating with the recline was hard, so I understand. But the person in front had a reason (and a NEED given the discomfort) to lean his seat back. The seats were simply too uncomfortable to keep them upright. I helped them find a recline for both passengers that was reasonably okay. I also tried to get my recline somewhere between comfortable for me (impossible) and reasonable in space for the person behind me, This is an airline problem. And when people wonder about the rise in passenger rage... this cramming in is it. I had to use Austrian because of a last minute need to book a flight- given the inability to relax even a little and the residual back and leg pain ... thus my ability to immediately jump into work during a busy work and travel schedule means that I will definitely not take this airline again. If you are shorter than 5' 5 and weigh about 100 lbs- this might be okay. Otherwise, expect to be a lot of rats shoved in a cage."
Pros: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Cons: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Pros: "The service on board was fantastic. The flight was very smooth."
Pros: "It went smoothly and my luggage showed upon time"
Cons: "Cramped quarters good thing it was a short hop"
Pros: "the crew was amazing."
Cons: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Pros: "complimentary chocolates are excellent"
Cons: "my luggage was one day late"
Pros: "seats are comfortable, boarding was fast"
Cons: "no choice of food, no entertainment"
Pros: "Very nice airplane and pleasant crew"
Cons: "Klm is the best, even on a 40min they served small breakfast."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "The crew was very kind"
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "The crew was informative"
Cons: "Inflight sandwiches"
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "Entertainment was amazing"
Cons: "Seats a bit hard"
Pros: "Nice attention and good food. Plane and seats are confortable"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Pros: "My seat"
Cons: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Pros: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Cons: "Pay attention to passengers."
Pros: "Being fed was amazing and watching free TV was great!"
Cons: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Cons: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Pros: "quick/efficient boarding - good staff - good food - easy flight !"
Cons: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Cons: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Pros: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Light snack and complementary wine"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "The flight was perfect! Great food,movies and I even got to sleep !"
Cons: "All was well!"
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "I slept pretty much the whole time"
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Cons: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Pros: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Cons: "Flight departing late."
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "The staff was very helpful and professional. Promp response to calling for attention."
Cons: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Cons: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Pros: "The cabin crew were pretty good. That's about all that was good."
Cons: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Pros: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Cons: "The entertainment was quite dated and didn't have new movies etc"
Pros: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Pros: "Crew service"
Cons: "Flight delayed."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "It was a short flight so it was O.K."
Cons: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Cons: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Pros: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Cons: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Cons: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Pros: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Cons: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Pros: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Cons: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"