Pros: "Great service from everyone."
Cons: "Plane is cramped!"
Cons: "Breakfast for economy:))"
Cons: "United, along with American, is a horrible carrier, and the next time it files for bankruptcy, needed to be allowed to remain our of business. The employees don't care about service at all, it's no longer part of their culture."
Pros: "the boarding crew was very rude. it is a really bad experience."
Cons: "90 minutes late, changed terminals on us right before boarding so another flight could have our plane. No leg room, crazy landing and stale pretzels."
Pros: "The flight attendant was amazing and tried to compensate for the other problems of the flight."
Cons: "The air conditioner was broken so the entire flight was extremely hot. The plane was so small that the engine vibrated the seats the whole time. It was miserable to be on the flight."
Pros: "The crew was amazing. The food was great. The entertainment was great."
Cons: "There was very little room for my legs and I couldn't rest my arm on the seat next to me since the person on my left took over. It made my flight much worse. It is difficult to fly overnight when you are so uncomfortable and the price was very high in the economy area."
Pros: "Ronald our flight attendant made our first flight experience to Europe great. He was amazing."
Cons: "I would not change anything."
Pros: "Nothing. Really hating sitting in the Denver airport all day when I should be home by now"
Cons: "I know we missed our connecting flight because the attendants on the previous united flight were no help"
Pros: "Efficient crew. It"
Cons: "It was good overall."
Cons: "I left New Jersey during snow storm. Flights had been cancelled on the previous days but our flight was not. It did not leave on time, had to switch planes before we actually took off. My luggage was lost. I did not make my connecting flight. Had sty over in Panama. Got to my destination a day late without my carry on ( checked at the gate...lost). Still have not located my other 2 bags. Very stressful expirence. Will not fly united again. Staff at my lay over was poorly trained at handling the situation and my luggage issue is taking a very long time to correct."
Pros: "Coordinated itinerary. ..well articulated"
Cons: "Not Applicable @ this time"
Cons: "Seats have no give to recline, also the bare flights are awful cos you think you're getting a cheap flight bit then the added fees tack on, making the price similar to other slightly more pricier options. The crew was fine, no complaints."
Pros: "Price was fair. Wait times weren't exceedingly long."
Cons: "Leg room was terrible, no working outlet, food options were garbage."
Cons: "For tall passengers it is really bad,not enough leg room my husband is 6'3"" tall and his legs were right up against the passenger seat in front of us. Also the food was bad. We never ate the dinner as the chicken tasted off and the light breakfast was also bad I do not think I would fly UNITED again."
Cons: "The second leg of the flight-Denver to Little Rock was a very hot flight. The air conditioning never seemed to cool the plane down!"
Pros: "I ultimately arrived at my final destination on the same day that I left, and 12 hours later instead of 36 hours later that it was looking like it'd be at the time. Crew at the gate and on the plane were wonderful. Personnel at the airport were also wonderful aside from the fact that I couldn't seem to get on the official standby list until my mother-in-law got me on by talking to personnel at a completely different airport."
Cons: "Flight was diverted due to weather and subsequently was cancelled and rebooking was a disaster. Lines and phone hold times for rebooking took an hour each time I stood in line, which was four times.Thankfully, I was on standby for this same-day flight and was able to arrive at my destination 12 hours later than planned instead of 36 hours later than planned."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "No air plane was hot, landing took two attempts second seamed difficult and a little scary"
Pros: "I wasn't on a united flight because of the delay."
Pros: "Flight attendants were helpful and friendly, even though it was an evening flight."
Cons: "When we boarded we had been moved back to last row, contrary to our reservations, backs up against toilet cabins, not reclinable, and with reduced legroom. Good thing it was only 45 minutes. Also beverage service was so slow that most people were not served. Must be subbed plane. No tv/vid screen."
Pros: "Air temperature was perfect. Seat roomy enough. Baggage claim super speedy."
Cons: "De planing was a bit slow because of wheelchairs"
Cons: "The people at the check in in Boise were unpleasant. Seemed angry and frustrated with everyone. Our flight from San Francisco to Boise was cancelled and the person on the phone was not helpful at all. The two flight attendants argued at least three times dragging passengers in on their fight. My husband and I were sitting in the back. It was very uncomfortable. Thank goodness I had my headphones. Then the flight attendant followed one of the passengers to the women's restroom at the SF airport to argue her point after overhearing she was going to email the airline!"
Pros: "Clean flight, boarding went smoothly, everything on time."
Pros: "United has real nice seats and the seat belts fit. Flight was great."
Cons: "I hate when airlines make seat belts too short, it seems like a no brainer to add length to a seat belt."
Pros: "The food was decent"
Cons: "It had u comfortable seats. No entertainment. Aesthetically not pleasing. Food was decent at best. Least favorite airline for perspective."
Cons: "Space was minimal and the temperature inside was very warm. Very uncomfortable conditions."
Pros: "No issues or delays"
Cons: "Probably one of the worst flights I have ever had. Flight cancelled - bumped back to last flight of the day. Even the standby was a mess up, boarded the plane where my seat was already taken, and after 10mins standingin the middle aisle, asked to leave. Just a drama"
Pros: "The crew was efficient & the food was pretty good."
Cons: "The headrest was a little uncomfortable"
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "Flight was delayed due to crew rest time in HAM. Had to leave gate area to get food and coffee. Surprise - the crew was in the coffee shop too. Official delay 2:57 h. No comp or food voucher. Rebooked for the connection flight due to delay and missed connection."
Cons: "Delay and rebooking"
Cons: "Every time I fly home from DEN the plane is overly warm with no cool air circulating...its uncomfortable!"
Pros: "I missed my flight and was willing to rework my schedule and therefore United was willing to work with me. I received a flight change for free because of recent terrorist events and I am grateful for the help. All of the staff was extremely friendly."
Cons: "It probably isn't United's fault, but since a terrorist attack occurred in France a lot of people were trying to fly back to the U.S. from Rome at the time. I missed my flight because the line just to get into the terminal building was hours long. See positive comments to learn how United handled it, but was still stressed I missed my flight home. I actually ended up flying home from Barcelona"
Pros: "On time flights ."
Cons: "Normal carry on would not fit :( Seats were extremely small I still hate paying extra for luggage."
Pros: "Luftansa ... never saw them. I ended up on a Unoted Airlines flight. My deat changes from window to middle seat in the middle of the plane. Will not fly United again. Personnel were noce ... but I resent the switch up in carriets."
Pros: "It was quiet, and the crew was nice."
Cons: "Well off the start the air on the aisle seat is horrible, the controls are set underneath the window seat so if you had window or middle you had the perfect seat for air. my seat wasnt working, the seat was finicky and would recline, also the TV controls are in a bad spot but that i really didnt care about. The absolute worst was my tray was broken on the right side so it couldnt hold the weight of my drink or anything so i was forced to hold my drink food etc. I had to prop my leg under the tray so it could hold my laptop so i can finish my work which i didnt get to finish because it was to uncomfortable for my leg. Needless to say ive never had a bad experience flying and i used to say that all the time but i guess i just jinxed myself because that was bad. All it was missing was a crying baby."
Cons: "Need more leg room."
Pros: "The leg room."
Cons: "Rich people."
Cons: "Flight attendant very nice but obviously new. While reading safety info afraid she couldn't get through it. Stop. Start. Miss pronounce word. Stop. Start. Painful. Why is cocktail service so slow? When you are in the back and last to be served its agonizing. Don't open the Coke can! Just slam the thing down and move on when you are in a hurry. Geez."
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "The service was awesome"
Cons: "Being late."
Cons: "We waited an extra hour waiting for another passengers I got to Monterrey Mexico all late"
Cons: "United are the most rudest phone people on the phone to deal with and if it's there fault they never want to comp u last time I fly with united"