$319 Find Cheap Flights from Cologne to the United States - Compare and Save

The entertainment system was not working, they tried restarting it couple of times but it did not fix it. We were told to contact Lufthansa costumer service after the flight for some kind of reimbursement. When costumer service was contacted I was told no reimbursement for entertainment system malfunction per policy.

That was the last time I booked Kayak. The connecting flight got canceled and the trouble shooting terrible. Next times, I will book the airlines directly. Good bye

I want to highlight the crew members and their excellent work and professionalism. They work hard to make a long trip the most comfortable as possible, the food and drinks they offer are pretty good. And they are always asking if you need something else. I have had experiences with other airlines where you have to basically beg for a bottle of water. This is not the case. Highly recommended!!!

Way too crampled. Charge more and put in less seats.

The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.

the blanket was great and pillow helped. really need a toothpick packed with meals

This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.

Very comfortable plane. The food was very good (for airplane food). The crew was great

I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.

Didn't have bar code on our phone based boarding pass. People at the counter didn't notice. We walked to security, couldn't get through, had to go back to check in to get a paper boarding pass.