Cops Airlines is fantastic! The level of care and professionalism provided by the entire crew was top rate.
The flighr attandants were very rude they ignored me didnt offer me anything to drink throughoit the 4 hour flight i feel i was targeted and ignored because i was a darkskin latino man.
We had a five hour layover in the way home from Colombia. I read the "bout your flight" email carefully before we checked bags. We had to go through security right at the gate. Almost lost our ground coffee because that airport only allows 16 ounce of coffee and we had 18. I've been to 48 countries and never heard of a coffee restriction. I can't follow a rule I don't know about. I requested they bring our coffee to our checked luggage. Instead tey gate checked our bag for free. Back to planning transfers in Dallas I guess
My flight delayed and i misss the connection they send me to orlando no to tampa i have to pay a uber to my house
The flight was delayed about 4 hours without any explanation. No wifi or entertainment at all on planes. Had to pay for checked bags I was allowed according to reservations.
Good trip, excellent attention. I like Copa Airlines, the best. 👍🏻
Have veg meal going forward . Other than e everything was excellent !!!
Very good, despite we had a delay because of some problems at the airport.
Copa me elige como "voluntario" para cambiarme y poder enviar a una familia a la cual había sobrevendido los tiquetes. Finalmente me envían a las carreras con Avianca, pero Copa lleva mis maletas hasta Panama y luego las devuelve a mi aeropuerto de origen, dejandome sin mis pertenencias y además no asumen la responsabilidad ya que dicen que es problema de Avianca Literalmente vi cuando el avión de Copa se lleva mis maletas, sus funcionarios en Bogota, incluyendo la gerente local me aseguran la entrega en Miami, pero simplemente era para poder engañarme y dar el cambio de silla por sobreventa
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
Seats hard as a rock. My butt went to sleep. Headrest too leaned forward. The seat caused me to be hunched and I was an emergency row so couldn't recline the seat. No pillow or blanket to put behind my back so I don't get off the flight looking like the hunchback of Notre Dame. The wifi for movies didn't work so no entertainment. The flight was rough, but I get that turbulence can sometimes not be avoided. All in all, a pretty terrible flight. The crew did their best and we were on time, so there were some positives.
United, from whom we bought this code-shared flight, mid-flight canceled our tickets for the rest of our itinerary, without explanation. After long delay they tried to re-issue the tickets, but Air Canada could not find the re-issue. It finally resolved after escalation to several layers of supervisors.
All good except waiting for gate for over an hour at Ohare Chicago as usual. People missed flights because of that
Perfect. On time and the weather was perfect so we came in a few minutes early.
On time. Carry on and personal bag was accommodated on the plane. Entertainment was accessible without bringing own device. Whole can of juice was provided rather than a pour.
I enjoyed it, again I believe air Canada has better seating options and better drink options
Upset about cancel to St. John’s and no overnight accomodation
I had a 5 hour lay over in Toronto. Felt very exhausted and bored.
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive
Crew was great. The crew that came on in Montreal helped us look for a lost passport and could not have been nicer. Our only problem was boarding in Barcelona but was due to airport issue. Not enough staff to get wheelchair passengers to gates.
nothing at all. no headset for 5hrs to watch the entertainment, no snack
I did not get meals as I was asleep and nothing later
Staff was friendly and helpful. People communicating to passengers should speak slower and pronounce better. I had paid extra for aisle seats, but when I received boarding cards in Lima at check-in, I noticed seats had inexplicably been changed and none was an aisle seat !! That is simply unacceptable. It could not be corrected in Lima reportedly, which is also unacceptable. Finally I had to make the request just before boarding the Air Canada flight in Bogota.
I arrived at destination, two hours late. For lunch we had cookies and almonds.
Check-in in Bogota was extremely slow. Priority line was unsupervised so people were jumping the queue, causing the main line to take an eternity. Each customer at the desk seemed to take 5-10 minutes for some reason.
Freezing temperature inside the cabin and terrible food. AC used to be better.
The entertainment , bad movies and not too much to select.
Lost luggage. Air canada Airport service for luggage claim was awful.
My bad was delayed a week. My flight was delayed an hour. The US customs in Toronto doesn’t have the capacity to process baggage or people in a timely manner allowing travelers common courtesy of making their flights or arriving to their destination with their baggage. I had no time to eat between two very long flights. Canadá air only provides snacks for sale from Toronto to SLC so you can either pay $10 for a $2 chicken wrap or go hungry for a full Day then arrive without your bags that will be delayed a week before they are delivered to my home. It took two hours to get the the SLC airport from the time I landed until I reached my vehicle in long term parking due to excessive distance from gates to baggage claim and time to fill out lost baggage claim. Overall a very poor experience, I will not fly Canadá air again and will avoid Toronto international airport.
Crew and boarding very good. Food adequate. Entertainment not accessed.
It’s a new plane, but the most important detail is that the economy class seat doesn't recline—it’s completely fixed. The only one that reclines is in Comfort Class.
We had to purchase an upgrade to get reclining seats. There was no entertainment module.
Even though I we were flying Business, my wife was in a wheelchair and the lady in the counter told the airport employee that he had to make the line (this was a first for us). There was only snacks and a heavier option to sell. The staff in the plane was great.
As previously experienced neither check in staff nor cabin crew were friendly or welcoming
A flawless trip, great experience. Keep up the good work!
Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.
I had bad experiences before now was excellent I am glad they have business class again
Provide free food and drinks on an international flight. Add updated head rests
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
Delayed fly, employees at the counter not professional and lack empathy to help, crew inside the plane very rude and unfriendly my fly was delayed for 2 hours. For being this the first time I will say if there is not other option then I will fly with this airline. One more thing, the pilot never said a wakes the whole fly but until we are about to descend. Not a welcome message the wether at the destination and time to arrival. It seems that the airplane was flying by itself without pilots. Terrible.
I got to the airport and the airline told me i did not have a flight. I never got a confirmation email yet I did get charged. Please refund my money asap
Was charged for ticket, unable to check in online, made the line to speak to someone at the counter but was told I did not show up in the system as having a ticket to fly - even though I have the email with confirmation and credit card was charged. I could not purchase another ticket at the counter, only online which was not working. Ended up buying a flight on another airline at the airport. Called customer service to claim the cost of the original ticket, was told I showed up in their system as having a ticket but did not check-in or show up to board the flight. Currently pending review for refund via their customer service team, they were very nice and helpful over the phone despite the many glitches.
Do not book with this airline. Flights delayed over 3 hours and no explanation. They keep changing your itinerary every hour.
Awful. Not water, or chargers or space under the seats, the plane was very old and poor maintenance, seats really dirty, sticky, seats pockets with wires pinching your knees. Connection with no announcements, plane departed 1.30 hour earlier for an extra stop to refueling in Trinidad & Tobago. Even that we had a 3 hrs delay, seated in the plane in the runway.
Staff were unfriendly and rude. Was stuck on runway for 2 hours after arrival in Boston.
Horrible service. No communication from the crew as to why a 6 hour delay then cancellation
We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line
The food for sale on board has opportunity for improvement.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
