Pros: "I liked the food and the service from the crew."
Cons: "Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX."
Cons: "Keep the business and star alliance gold boarding lanes open and exclusive for the respective customers for use at any time whenever they show up at the gate. Otherwise it is a chaos to board along with economy. Also, everything was broken in my business seat"
Cons: "Respect the scheduling!!!!"
Pros: "Crew member was nice"
Cons: "When the plane landed at JFK, we were held in cabin for a long time not to be able to get out to gate (bus)"
Cons: "We left 25 minutes late ...."
Pros: "The agents were all very helpful after we arrived to the airport very late. WE had to run to the gate with all or our bags and the gate agents allowed us to gate check two pieces of luggage even though we arrived only 10 minutes before boarding. Exceptional!"
Pros: "The entertainment and food!"
Cons: "Not having to wait 4.5 hrs due to mechanical issues :("
Pros: "nothing really"
Cons: "boarding and food"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Cons: "Late. Changed doors twice. Changed the flight crew. Weird"
Pros: "Lost the flight. The flight was closed early, even though a delayed message was sent and it stayed at the gate for a while"
Pros: "This was the second time I was flying on this flight and it was great. Crew was awesome on the plane"
Pros: "That we finally took off"
Cons: "The flight was delayed for more than one hour. The baby stroller was handed to me last— after my bags came out!"
Pros: "Airplane conditions"
Cons: "boarding was a little bit late"
Pros: "Leg space is great in avianca, the food is very good and awesome customer service. Hope this company never change their way to service Customers. Thank you Avianca"
Pros: "Excellent service, comfortable seats, plug to charge your electronics"
Cons: "No complaints"
Pros: "I liked that the crew where nice and congratulate the mountain bike team of Costa Rica who had won second place in the panamerican games"
Cons: "I push the "call the stewart" bottom and they never came to me.."
Pros: "The plane is amazing"
Cons: "Crew was uptight and not responsive, food was awful and there was no vegetarian option,"
Pros: "The crew was kind and helped with getting bags in the overhead bin."
Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."
Pros: "Entertainmente system, confortable seat"
Cons: "Had to wait 40 minutes in a bus to get to plane"
Pros: "The food again"
Cons: "Still no WiFi"
Pros: "Crew service inflight are very well trained."
Cons: "After I checked in online, I noticed that my flight was delayed from 9 pm to next day at 3 am. I called the help desk and after 40 minutes and 4 different people they said that in fact that the flight 008 from Bohota to Miami was delayed. Very Poor communication between company departments and poor communication alerts to costumers. In addittion, the only explanation from counter staff was "airplane maintance". Really? For an international flight from Bogota where you have located your main airplane base ? I do believe that land staff is very poorly train compared to inflight crew. Land staff has very poor supervision to improve costumer service."
Pros: "Great airplanes."
Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."
Cons: "I am really upset because I never received my luggage and was told that I would have to get it delivered to my house. I didn't appreciate the fact that I wasn't told about my luggage not getting in the plane until I landed and went to claim my luggage."
Pros: "Good service well kept airplanes"
Pros: "Entertainment was good. Comfortable airplane. Crew was polite and helpful. I don’t usually eat in a plane, but the meal was not bad at all."
Cons: "First of all the flight was very late, so I missed my connection flight from Miami. I couldn’t get home on the other airline because it was full, so I had to buy another ticket to another city and had a family member pick me up, so we drove an additional hour. From the time I went to the airport in La Paz, took me 24 hours to get home. I had to work the next day."
Pros: "Even that the landing process was nothing simple , it took multiple times to complete the landing process and the pilot did a very good job."
Cons: "My luggage was delivered late, dirty and opened and they damage a book inside. It is not the first time that the company do that."
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Pros: "Love the trip very smooth. Everyone was very nice very organized"
Cons: "Food should have a vegetarian option for people who do not eat meats and give more options. Or when we purchase the tickets have the option to choose what we want to eat"
Pros: "Was delayed more than three hours and the ticket to lunch was very poor"
Pros: "Excellent service can't ask for more"
Pros: "Super quick flight. Loved that they transferred the luggage for us while we switched flights."
Pros: "On time. Excellent service."
Cons: "No complaints. Everything was great."
Pros: "The staff in Bogota were oh so friendly compare to my previous experience in GYE. Same as when coming down from SJO. Beautiful. Keep it up! Friendly atmosphere just a delight, like it should be."
Cons: "It would be nice to have vegetarian options and the entertainment options were down. This is no way a big deal. I just mention it as there are more and more people embracing vegetarianism so if you want to be on the front lines of customer care, that would certainly make you one of the top ones in that regard alone! Pura Vida! Dave"
Pros: "Viaje placentero, a tiempo. Me gustó mucho las explicaciones pasando por rio hacha durante el viaje,.las asafatas muy atentos.Seguiré usando Avianca."
Pros: "Seats are great, food is delicious"
Cons: "Flights don't have wifi, entertainment selection is extremely limited"
Pros: "Much better boarding experience and many new movies to choose from. I watched the new Beauty and the Beast."
Cons: "Their protocols for taking off and landing are a little dated. Passengers are not allowed to use blankets during take off/landing, also all window shades have to be open. They were very serious about it."
Pros: "The plane was ok"
Pros: "Everything was good"
Pros: "Excellent flight. Seats were comfortable and well spaced. Each seat had an individual entertainment screen. Served juice and coffee on a one hour flight! Check in was easy and cabin crew friendly and professional. We will definitely fly Avianca again."
Cons: "Booked through Flight Network which was a disaster! We will never book a flight through them again."
Pros: "Modern comforts, pleasantries, good service, clean, spacious Searle Inc. Great experience. Felt like flying in the old days. Great planes."
Pros: "Flight was comfortable, Airline had many movies to choose from, crew was comforting. Flights were on time."
Cons: "I know it's not the only airline but the food really was ok but not satisfying at all. My luck my seat the audio was somewhat defective but still mostly audible."
Pros: "Nice plane with good entertainment options"
Cons: "No collation in a 2h30 flight"
Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"
Pros: "Check in counter, in flight entertainment and food were good, alcohol included."
Cons: "to join the passengers for the next day flight in order to have a full plane. All other flights took off despite weather delays. On top of missing 2 work days because of their business decisions, everyone beginning their journey from Bogotá were considered "locals", thus creating a very tense situation with employees with lots of arguing and unprofessional behavior. Finally they agreed to accommodate everyone at the hotel, getting there after 7pm. 2 full days lost! Why do they offer flight frequency if they won't honor it? People make plans around their purchase, but they just don't give a damn. Will do my best to avoid this airline in the future and will not recommend it to anyone."
Pros: "Crew was nice, smooth flight"
Pros: "The food was decent"
Cons: "Forced to watch only 1 movie for the crew, and the seats eere not as comfortabale"
A nonstop flight - which is alway nice and in this case very enjoyable - between AMS & SFO. A short initial connecting flight between LHR & AMS. I am nearly a 3 Million Miles - and a lifelong American Airlines Platinum Frequent Flyer - NEVER take a 6:30 am flight out of LHR flying anywhere. Delta arranged that horrendous first leg and I had no choice.
It was a very good experience
One of the crew member weren’t to pleasant
The fly was delayed one hour for A/C problems, then after being on the road to take off, we went back to terminal secondary to a passenger problem. Last but not least I was first class and my sit was so uncomfortable, I landed with headaches
My seat next to the emergency exit could not be reclined. The meal was just fruit and sandwiches. I appreciated the fresh fruit but the sandwiches were mediocre.
Pros: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."
Cons: "No leg room on this plane"
Pros: "Flight was smooth and amazing"
Pros: "The pilot kept us updated."
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Pros: "Crew was good. Seat uncomfortable and hard."
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Cons: "Worst airplane i have been on since 2007"
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Pros: "the entertainment choices were adequate"
Cons: "More efficient deplanning. It took us 40 minutes to get off the plane after it landed"
Pros: "The cAbin attendant was really good"
Cons: "No problems at all!"
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Cons: "Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!"
Pros: "Everything except lack of internet connection AFTER paying $19.95"
Cons: "Not getting internet after paying $19.95"
Pros: "The flight was great from beginning to end. I have no complaints."
Pros: "Love the 757 entertainment system"
Cons: "snack mix is not great delayed takeoff"
Pros: "The plane was really nice. It was awesome being able to view movies on the flight."
Pros: "Crew was lovely"
Cons: "CRJ-700 is too small. Only one bathroom & it was broken. Hour late to depart & no explanation given. Never turned off the seatbelt sign & we ended up on the plan for approx 2.5hrs for our 1hr flight."
Pros: "The boarding was great.as well as the crew."
Cons: "The seats to small and the food was not that good."
Pros: "Short trip"
Cons: "Boarding process. Paying to check bag when people with roll-on bags were allowed to check them at the gate for free."
Pros: "Service was great. Regular drinks and snacks."
Pros: "See above..."
Cons: "See above"
Cons: "The flight was a Christmas gift for my mother to spend some time with her friends in Mazatlán. I heard she spent the entire day waiting at the airport as her flight was rescheduled 4 times."
Pros: "Flight team were wonderful!"
Pros: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
Cons: "Leg room is never enough. I'm 6'1"."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Cons: "The seats are very small even for a petite person."
Pros: "Service was excellent in spite of the terrible weather conditions. Flight attendants were very friendly."
Pros: "We were delayed about 45 mins. No extra snacks, service was slow (I was in row 10 and it was about an hour into the flight before I was offered anything)."
Cons: "Slow service, delayed, and wi fi was terrible. Tried to watch a movie on GoGo, but it buffered so bad."
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "When I went into customer service and explained that I lost my flight because of bean at the immigration for almost 2hrs and the woman she say u going on the next flight, one hr later I was heading to my destination Richmond."
Pros: "It only took them 10 minutes to turn things around to make up time for the delay."
Cons: "The seat pockets were not cleaned."
Cons: "TSA in Atlanta was a nightmare. Really just a little kindness would go a long way."
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "Got to Richmond on time."
Cons: "Had the same problems with loading. Loaded from the front, not enough room for carry on, slow us down causing us to take off late. Made up for lost time though."
Pros: "Great flight from tampa, everything was perfect"
It was a simple trip. There was no food, The seats and leg room, etc are standard. The people were very friendly and helpful. Nothing exceptional nor concerning.
Pros: "Friendly crew"
Cons: "Baby screaming & passengers not using headphones"
Pros: "Good order and efficient."
Cons: "All fine with me."
Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."
Pros: "Plane was fine."
Cons: "Awful baggage experience. Forced to check my carry-on and pay an absurd fee even tho (1) it is sized for the overhead bin, (2) the plane bins were well-sized, and (3) there were few passengers on board. Time and money wasted."
Cons: "You misled people not telling I have to pay for luggage"
Cons: "Quick, easy, no problem."
Cons: "They got our bag out of the plane and then lost it, had no earphones whatsoever."
Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Pros: "Fast flight.. no hassles at all"
Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"
Pros: "Good seat space, comfortable, on time arrival"
Cons: "The food was ok, not great. The plane was Very cold!!!"
Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."
Cons: "Get a plane that actually works."
Pros: "Yes, they did"
Pros: "There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on."
Cons: "Turn the air on before you start boarding the flight."
Pros: "No waiting"
Cons: "Your Customer Service"
Pros: "I fly for a living sand I’m on airlines all over the world. This little flight was of the worst I have ever been on and I’ll never fly Latam again"
Cons: "From the time my ticket was scanned it to 37 mins to board the plan... standing still in line. Caos! A message announces at any time we a happy to serve you water I got up and asked for water and was told wait until the cart comes by my seat. The seats are VERY CLOSE together and my row 22"
Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."
Cons: "One bathroom was out of order, and movie system did not work"
Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."
Pros: "Everything was great."
Pros: "All confortable"
Cons: "Turn down the light"
Cons: "It would have been nice to know we had to pay for checked luggage. It showed that we were each allowed 1 piece checked luggage."
Cons: "Too tight, no entertaintment"
Pros: "Boarding was easy."
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."
Cons: "U have to pay for everythings"
Pros: "The Crew tried to work with what they have."
Cons: "1. Plane to small. there was no room. 2. Flight was delayed for 2 hors. 3. my suitcase was sent down to storage and my back pack have to be put under my feet. but there was two more tenet my seat already. 4. We have to board the plane in the middle of the airport. and have to walk a lot to get the gate signed. 5. Once arrived I had to connect to American Airlines flight and have to walk one mille and change to get to the other side of the airport. It will be ok, but I was with a 3 year old minor and I have to deal with this and the child"
Cons: "Child behind my seat was loud kicked my seat and parents did nothing."
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"
Pros: "Comfortable seats."
Cons: "Food and drink service not given. There was no turbulence to justify this failure, and flight was over an hour long, allowing sufficient time to provide it. Poor communication of departure delay."
Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"
Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Pros: "The crew had a nice attitude."
Cons: "Entertainment system it is necessary an application and also it requires to use a personal device but there is not any USB or power socket."
Cons: "no customer serve no help"
Pros: "Great service!"
Cons: "The food"
Pros: "Lack of maintanance the pilot had to turn around in the runway because the plain had no sufficent gas. Maintanance should be constant not reqctive of the situation"
Pros: "Punctuality. attention of stewardesses"
Pros: "Smooth flight, on time"
Pros: "Everything was excellent."
Pros: "Easy boarding and organized staff. Friendly staff overall."
Cons: "Terrible terrible food- no TV (really? in 10 years flying to Colombia this was a first) seats were very uncomfortable, no room to move the legs, the seats were super old no room at all. I have traveled with LATAM before and I had good experiences, with no complains. But the flight from Bogota to Miami on may 29th was mediocre and it seems longer than it was. That plane should be used for shorter flights and not a 4 hour international flight. I am not expecting first class seats and 5 course meals. But for the same price I could have used other airlines."
Pros: "customer service in Bogota"
Cons: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Pros: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Cons: "It was delay. 2 hours."
Flight was delayed three hours sitting on the plane. This happens almost every time I fly with American. There is always problems
Better seats and entertainment
Dakota get your mark get a second time McDonald’s that’s why I three times a month to Columbia experimented connected to New York either through Fort Lauderdale or Miami and I will never do either welcome back to travel with make up in one hour and the amount of walking washer 15 years old you couldn’t make it I need the Wi-Fi one minute same as the one before Never again
Great flight...early arrival. Need more food options
The crew was great. Seating is cramped and too small.
Pros: "Not much maybe just the boarding"
Cons: "The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it."
Pros: "yes, no on sat on my row coming or going"
Cons: "Been non discriminatory"
Cons: "Overall good flight however the WiFi didn’t work"
Pros: "Meal provided was excellent"
Cons: "Delayed flight"
Pros: "The crew was pleasant. The flight was smooth even though we flew through clouds the whole way."
Cons: "If you don't purchase a seat in advance, the airline puts you in a middle seat even if the plane is not full. I don't really like that."
Cons: "Usual complaints - chaos boarding and deplaning, poor entertainment options for free, headset not working. Had to deplane by stairs - we were parked next to an unused jetway."
Pros: "nothing lousy flight"
Cons: "treat people with respect"
Cons: "Snacks could be better....seats are small.... it was freezing....no free WiFi and no Tv"
Cons: "Boarding very slow in Medellin -always- Entertainment only in your phone now!"
Pros: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Cons: "I needed a little back support pillow..."
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Pros: "Every thing! Healthier food needed"
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Pros: "On time . No significant delays cost of ticket low."
Cons: "Tiny plane with small seats never that comfortable."
Pros: "Staff were friendly and efficient"
Cons: "No snacks because of short trip, so can’t rate properly."
Pros: "The staff was very cheerful and helpful !"
Cons: "The food could be better"
Pros: "Crew was very friendly. Flight departure was on time."
Cons: "The food. Same sandwich the last 4 years."
Cons: "rerouted through Philadelphia."
Pros: "Entire flight crew was friendly and helpful!"
Pros: "We got home early"
Cons: "The sandwich was auwful"
Pros: "The flight left on time and arrived earlier than expected. Great job by the flight attendants as well! I thoroughly enjoyed my flight back home."
Pros: "Smooth and quick flight"
Cons: "Warm, no refreshments"
Pros: "Went without a hitch"
Pros: "On-time departure from PHL; on-time arrival in RIC, my checked bag was on the flight."
Cons: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
Cons: "No entertainment. Seat was dirty. Small plane."
Pros: "There was surprisingly a great amount of legroom"
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
Cons: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "Great first class staff."
Cons: "there was no entertainment for a very long flight. also, it was night time, and the fasten seatbelt signs are so big and bright that it is impossible to go to sleep! Our plan was delayed for 2 hours, meaning we did not get in until 230am. it was exhausting!"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "The crew on the flight were nice and helpful. Even though it was a short flight"
Pros: "Schedules were always on time, the price was the best"
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Nice landing."
Cons: "Leg room"
Cons: "No wifi, no headsets to listen to tv"
Cons: "3 hour delay due to maintenance issues on two planes."
Cons: "I was so sick of waiting for the delay and remembering my horrible previous flight that I opted to meet my friend who lives in North Carolina and will be driving home to Richmond instead."
Pros: "The entertainment selection was nice, and it was nice that we were served lunch."
Cons: "On my flight from Medellin to Miami, the stewardess did not offer my row a drink. Then when I asked for one, I was told I can only have water or juice, of which I wanted neither. The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Pros: "The crew was help full"
Pros: "Pilot was nice and got us there safely. Thank you for that."
Cons: "Entertainment, working seats, food"
Cons: "Plane was very old and not well cleaned. Very rough and shaky landing."
Pros: "Seat was comfortable. Crew was efficient but terribly friendly."
Cons: "Although I understand some Spanish attendants with better English skills would be been better."
Cons: "I truly hope to never take this airline again! Every flight was late, they love to lie about everything, and just all around poor experience! But I will say, most leg room I’ve had in a long time. But still not worth the 10+ hours of stress on either end of a vacation!!!"
Pros: "Crew, food, seats, customer Service, baggage are the best compare to other airlines but interjet cancel my original flight with out notice and then my flight was delay by 2 hours was a headache"
Cons: "Please respect schedules we buy our ticket thinking for our best convenience."
Cons: "Just stop the delays!"
Pros: "Very courteous crew. Comfortable seats. Good price."
Cons: "The last row (26) doesn't go back so although the seat is comfortable it is hard to sleep. Don't expect anything much to eat."
Pros: "The crew AWS helpful. The captain was a polyglot"
Cons: "The temperature was extremely warm. Jus a bag of potatoes instead of a sandwich"
Cons: "Horrible, horrible airport in Mexico city!!! Pure chaos and very nerve wracking!!"
Pros: "Legroom was great, flight attendants were nice and they served a beverage and sandwich."
Cons: "The seats were terrible, my back was so sore. It was a red eye flight, but since I was so uncomfortable there was no way i could sleep. Also took off 50 minutes late even though we boarded on time."
Cons: "This airline is always super late at least an hour if not more and they don’t tell you until it is already late."
Pros: "The Crew did their job. They were polite"
Pros: "The crew was friendly and helpful."
Pros: "Crew excelente"
Cons: "Yo be on time"
Pros: "The crew were very welcoming."
Cons: "Information about why the plane stayed on the runway so long before takeoff."
Pros: "Yes guey were."
Cons: "Dont think so."
Cons: "My flight was supposed to be to Lima, but upon landing in Mexico I had custom fine me $65 for my luggage that was supposed be transferred over to my connecting flight LIma. Then when boarding for Lima I was charged again for my luggage so yeah I paid twice for my luggage. All they want us money money for everything. Such a bad experience!!"
Cons: "When I made the reservation, I did not see how to reserve a seat. Had to change the seat at the gate."
Pros: "The wide seat and comfortable legroom. I enjoy the pleasant ride"
Cons: "We encountered some kind of engine issue. We had to stay on plane for more than an Hour was not even offered a bottle water."
Pros: "El servicio de Las aromosas que eran muy eficientes"
Pros: "There was plenty of leg room, the flight attendants were friendly and helpful, and the onboard services were good, especially for the low ticket price."
Cons: "My bicycle was damaged in transit. I have begun a claims process with the airline, and hope for a fair resolution."
Pros: "Customer service"
Pros: "I like that fact that they gave us a complenentary sandwich with our flight."
Cons: "I didn't like that they served us food 3 hrs into our flight. They didn't offer us any water or snacks until 3hrs into our flight. Usually the flight attendants give you at least drinks and snacks an hour into the flight since you loose you water content as your in the air."
Cons: "Worst customer service ever"
Pros: "Very nice"
Cons: "Good choice of cheese and Turkey or chicken , but not good choice of bread."
Pros: "The punctuality"
Cons: "Bathroom didn’t have water available for washing hands on a FIVE hour flight. It wasn’t never fixed, nor announced overhead."
Pros: "There was no up charge for setting in the exit row."
Pros: "Airport check in lady was super nice !"
Pros: "Seat had plenty of leg room, much more than most of the planes used in the US for shorter domestic flights."
Cons: "Zero entertainment options."
Pros: "The seats have a lot of legroom and they give you free food and drinks. AND the food is good!"
Pros: "New jet, very clean, but the best feature was the generous legroom. The flight left on time and we arrived early which was great."
Cons: "No entertainment at all, drop down tv's showed American Ninja, then the Mexican version of shark tank with no sound. No music or internet offered. Two sandwiches offered during the flight, bunwiches with meat and cheese. The poor woman behind us on the flight was vegan, nothing available for her. Limited drink service, no tea, just coffee with coffee whitener, a few choices of cold drinks and cheap beer. Pretty basic which I sort of understand as the flight was inexpensive, but it would be nice if they offered food for purchase on the flight, or maybe one could order food in advance. The flight attendants were a bit rude when asked questions as well. The check in process was very slow, not sure why, then when we headed to the gates, there was no gate assigned, when it was finally assigned it was changed as soon as we arrived at the gate, which meant a long walk from one end of the terminal to the other. I wouldn't have had a problem with any of the food issues if it had been spelled out on the web site. I really had no idea this was a super low budget airline and there would be nothing available to at least buy on the plane."
Pros: "I liked that they started boarding a few minutes earlier than anticipated and that the staff actually smiled and were very friendly. the seats were roomier for being a three seater. I'm 6'1 and thick and I felt very comfortable all the way through. The plane was not fully stocked, so passengers were able to go on any available seats that would allow them more comfort."
Cons: "when filling out the national declaration they should have tons of pins to lend out."
Cons: "Interjet refused to cancel a flight to JFK on January 4th 2018, JFK was closed that day until the next morning because of a Hurricane Blizzard in NYC. All flights to JFK were cancelled that day, nontheless Interjet maintained that our flight was "On Time" even though this was clearly impossible. They obviously refused to cancel the flight so they could run out the clock on their customers, refuse to re-book anyone, force everyone to sleep in the airport overnight til they could sort out their flights home. We were forced to purchase new flights home on a different airline, at great expense. This is a desperate and criminal manipulation of airline regulations, and we do not accept this behavior."
Cons: "Very poor policy alerting and supporting customers when my flight was camcelled due to a snowstorm at JFK. No notice. No meaningful communication as to next flight. Had to visit the airport 3 additional times in person before I was accepted on subsequent flights. Phone customer service offered no help accept to assign a useless ticket for 4 days later. Once on board everything was what you'd expect from a budget flight. Nothing more. Seats were basically metal frames with some fabric attached. Poorer then the usual coach class but nothing I'd really complain about. Also if you order through Kayak, interjet treats you differently then direct customers with 1-2 hour hold times on the phone. You become second class. Kayak does zero advocacy and puts all the work of rescheduling and fighting for a seat on the next plane completely on you. Be aware."
Pros: "plane is new"
Cons: "they delayed from 04:45pm to like 11:15pm, the worst part is, they never tell you when the flight is gonna take off. so we just waited without knowing if we can leave nyc or not. Landed on mexico city airport around 4am local time, and took another hour to finally get out of the gate. btw, the entire mexico city airport is so smelly at that time. first time here, really really bad experience."
Pros: "That we arrived safely"
Cons: "everything from start to finish."
Cons: "Took 30 minutes to disembark during which time there were no updates as to why"
Cons: "The line wasn’t moving for a long time. Two separate lines, two people at check-in desk, they didn’t alternate lines so one line moved way faster than the other one. Recommend alternate so both lines move quickly. Thanks."
Pros: "Normal flight."
Pros: "The seats had enough space to stretch. The plane staff were nice"
Cons: "The seats should have been a little more comfortable"
Pros: "The leg room"
Cons: "The fact that they charge 25 per bag, the broken toilet seat, the crew who was partying in the front of the plane and abandoned the back, the seats are uncomfortable."
Pros: "Departs on time"
Cons: "Luggage fees fluctuated."
Pros: "Plane not full"
Cons: "Crew one hour late"
Pros: "My mother took this flight and had great feedback. The plane is comfy and she had never flown with Interjet. She really liked the airline, no delays and spacious plane."