Daily cleaning, installation of cabin HEPA filters on flights from Colombia to Washington
Avianca, ANA and United Airlines have all waived their change and cancellation fees on flights from Colombia to Washington. Confirm policies on booking site.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Some of the crew was decent others seemed annoyed they were doing their job."
Cons: "Some of the crew was decent others seemed annoyed they were doing their job. Two of the employees serving the cabin could use an attitude adjustment. The crew was late in getting food out but for a four hour flight there is no value in flying anymore. Airlines are just trying to rake in as much money as possible. When are they going to be responsible for everyone getting sick like cruise ships are? They should hand out masks and sanitizer because airlines are one of the dirtiest public spaces that there is! Show up late and barely clean the plane between its third or fourth leg of the day."
Cons: "Temperature oscillated a lot,"
Pros: "Very well organized, smooth boarding, early arroval"
Cons: "Delays and nonstop messages about ETAs and gate changes"
Cons: "Multiple delays and changing of gates. Sitting on the tarmac waiting to deplane for longer than communicated by pilot."
Cons: "Evetying was excelent"
Pros: "so easy. thank you for having Starbucks in the DCA and BOS terminals. got text msgs about delays and all smooth!"
Pros: "crew man lifted and stored my bag overhead."
Cons: "More food"
Cons: "Need more vegan food options"
Pros: "Wonderful service; very helpful with wheelchair assist from arrival at check-in to getting on and off the plane. Pleasant staff all around. Thank you."
Pros: "The quality of the JetBlue team was the best I have experienced in years on ANY airline, domestic or international!"
Cons: "Nothing, it could not have gone better."
Cons: "Too late"
Pros: "See above"
Cons: "Nothing to speak of."
Pros: "Everything was smooth and went as desired. All staff pleasant and helpful. Kept informed every step of the way. Airplane comfy and clean."
Cons: "It was great. I slept and did not partake in any hospitality."
Cons: "The delay"
Pros: "Landed much earlier than expected!"
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Pros: "It was all good."
Cons: "The plane was miserably cold, with tempuratures dipping well into the 50s on the aircraft. I was shivering and sneezing the entire time, guests in the row in front of my had their leather jackets over their faces. Air was pummeling me in the window seat. It was the most miserable 2 hours on a plane I have ever experienced, and I have been on thousands. I would highly reconsider the tempuratures on the plane seeing as that this could severely sicken children and elderly. I have never experienced this before."
Pros: "On time and the comfort of legs room"
Pros: "Non chaotic boarding, efforts by gate agents to gate check carryon bags to ensure there would be enough space for those bags."
Pros: "I had 2 hours of napping which was very much needed."
Pros: "Left on time, arrived early. No disruptions. Nothing else to say' all good."
Cons: "I got a kind late notice about flight delayed when already was on my way to airport in a cab So we wait 4 hours at airport very disappointed"
Pros: "An hour and half late due to mechanical issues in FLL"
Pros: "Even though I think of JetBlue as a economy carrier, it still felt very professional. It seemed more professional and less stressed than any carrier I have used of late, particularly through the boarding process."
Pros: "Boarding fine etc"
Cons: "WiFi never worked."
Cons: "Gum in my seat, no food or drink served,"
Pros: "What’s pleasant airline to fly. One of the few who still care."
Pros: "All went well. No issues whatsoever even with the cold weather and snow all over the eastern seaboard."
Pros: "Yes, excelente"
Cons: "The movies"
Pros: "Service at the ticket counter was excellent."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Pros: "Flight was on time. Got to my destination ahead of schedule. Great work."
Pros: "The way their. Staff treated the customers."
Pros: "Great customer service and attentive staff. I would definitely ride Jetblue again."
Pros: "On time. Very organized. Great price."
Pros: "The staff were sweet and knowledgeable."
Cons: "Due to hurricane Irma, people are flooding out of Florida like rats on a sinking ship. So, the security checkpoint is an absolute mess. Meanwhile, the trains at MCO are malfunctioning badly as they chaotically try to replace them. The boarding agent acknowledged these issues as she explained to me and 5 other people that we couldn't get on the plane that wasn't scheduled to leave for 12 more minutes. Finally, thank God, a supervisor arrived and called the captain of the plane who subsequently let us board. Completely unnecessary situation. Very disappointed."
Pros: "Comfort Price"
Cons: "A total mess and short of information"
Pros: "Boarding is much more efficient than usual airline classist hierarchy."
Cons: "No USB ir AC outlets. Tiny screens and no choice on movies"
Pros: "We had terrible delays and very little transparency in regards to what was going on with the flight. We were stuff on TARMAC without warning for much longer than expected. Overall it took me longer to get from Boston to DC than it took me to get from Spain to Boston. Unacceptable."
Cons: "We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later."
Pros: "Every thing was very good"
Pros: "Seating was comfortable. A meal was offered."
Cons: "Flight attendants could be friendlier."
Pros: "El entretenimiento es siempre bueno en Avianca y volvieron las cobijas en los vuelos largos!!!"
Cons: "Entiendo que bajen la cantidad y calidad de comida por costos, pero que las auxiliares de vuelo dejen la cabina económica sola, con una botella de agua y unos vasos atrás durante más de tres horas, no tiene presentación. Si no quieren volver a dar maní o algo para picar en caso de necesidad, ok, pero vendan aunque sea!! Un vuelo de 6 horas con un yogurt y un cereal mini es invivible"
Pros: "Perfect trip"
Cons: "The long lines to check in that takes 2 hours."
Cons: "It took 45 minutes to get our luggage in houston."
Cons: "The ticket didnt have seat assigned until last boarding minute it was stressful"
Pros: "The seats were spacious and comfortable."
Cons: "My Avianca flights in both directions were some of the slowest boarding experiences I’ve ever had. Ten minutes after boarding time for this flight they changed the gate to across the terminal"
Cons: "We left 25 minutes late ...."
Pros: "The wide selection of tv series and movies was excellent."
Pros: "I don t know what hapen with Avianca. The Atencion in bussines Class is bad and the food is to poor"
Cons: "I would have appreciated some better communication (also in English) about the turbulence throughout the flight -- this starts with the pilot. How long to expect these pockets to last, etc. It's quite unnerving and uncomfortable to have the turbulence."
Pros: "Friendly crew"
Cons: "More water offered during trip"
Cons: "We wait like 40 minutes to take off"
Cons: "We were three hours late leaving Bogota. First it was due to technical problems and then several other excuses."
Cons: "I find my luggage broken, I need my luggage replace. I was told at airport to file online I've been tryin to file a claim online on AVIANCA'S website but I was not able to find a link to follow a claim. Please help me. Thank you! Olga Noriega 202.409.4830"
Pros: "It was on time"
Cons: "There was not enough room to put the carrion bag in the compartments"
Pros: "Great flight on time and service was awesome"
Pros: "Could have used a few more movie options, but entertainment system was nice. Like the seat., was comfortable."
Cons: "Food wasnt bad, but could have been better."
Cons: "Would give 0 stars if possible."
Cons: "I was completely rerouted at the last minute to take 3 flights instead of just one and completely missed all of my other connections. Avianca forced to to travel for over 36 hours and continued to have all of my rerouted flights delayed. It was the worst travel experience of my life and i received no help or compensation for missing all of my other flights. All thy gave me was one stale muffin. I will never fly with this airline again."
Pros: "Excellent service. I difiniitely vill fly with Aviaca. Thanks!!!"
Cons: "the flight had a 3 hours dwlate."
Cons: "Flight was changed last minute and there were no other flights available for 6 days"
Cons: "The audio/video was broken. TVs were fuzzy and audio was horrible. Fuzzy white noise mixed with random sound. Tried personal and Avianca head phones...same result."
Pros: "Easy flight to Dulles. It's always nice to be fed too. Professional flight attendants."
Cons: "Everything was fine. No complaints."
Pros: "El servicio."
Cons: "El avion no era internacional, sin embargo, era por las huelgas de los pilotos."
Pros: "No dislikes"
Cons: "Everything. Arrived 15 min earlier while departed 15 minutes late"
Pros: "I love Avianca, I wish I could fly everywhere I go with them"
Cons: "They always seem to misplace my miles information. I had to get a new card even though I have traveled with them FOY MANY YEARS!!"
Pros: "Due to their overbooking I was almost foreced to stay, I was told that I was travelling at my own risk: please give me a break!"
Cons: "The pushy attitude of the check in hostesses"
Cons: "The flight did not happen because you referred me to Webjet. My meeting was rescheduled and I cancelled within 24 hours however Webjet charged me $450 to rebook. I will not be using Kayak or Webjet again."
Cons: "Did not fly as scheduled - still in Bogota"
Pros: "Flight was on time"
Cons: "Again they boarded he plane before door was open only thisntime it was even colder in Bogota AND it was 7:30 in the morning. Again crew was rude. Didn't clear off food items."
Pros: "I liked everything except the food."
Cons: "There were no vegetarian options for meals"
Pros: "Among the three flights, this was the best one! Thank you!"
Pros: "CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME."
Pros: "The crew could be a little more attentive."
Pros: "The food was OK and the staff was nice"
Cons: "It wasn't comfortable at all. The headphones didn't work so I couldn't listen to any movies"
Pros: "Service was great"
Pros: "Monitor does not work properly"
Cons: "The screen in my daughter's seat did not work for the entire duration of the flight. It is the second time that something similar happens to my family or me while flying in this airline in the last two months."
Cons: "Bad customer services. My entertainment system was not working so, I called the flight attendant. They were chatting inside the kitchen and one of them responded after 15-17 minutes telling me that someone will reset my monitor... never happened."
Pros: "There was nothing exceptional on Avianca's service on this service."
Cons: "Flight was delayed to perform some last minute maintenance work and crew wasn't very organized during the boarding procedures."
Cons: "Pessoal despreparado, levei meu cachorro de suporte emocional, me colocaram em uma poltrona qualquer, apertada. Sendo que em outras cias colocam na primeira fileira para o cachorro poder ficar no chao. O meu voo foi cancelado e me colocAram em outro horas depois, um transtorno, e para completar estou sem minhas malas, porque nao sabiam o que tinha acontecido. Estou em orlando sem nada! Nao recomendo!"
Pros: "Pablo Goron"
Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Cons: "Our depart time was 1pm and our actual departure didn’t happen until 11pm. On and off the plane multiple times for mechanical failures for 10 hours. Delta had no plan and there were no hotel rooms. They diverted a NY flight through Atlanta waiving the covid restrictions to get us all on the plane. They Put us in a hotel In Atlanta, which was nice and convenient, but it was 2am when we went to sleep and backup at 6am to catch our flight. Not the way we wanted to end our amazing Key West vacation."
Pros: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Cons: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Pros: "Got here early!"
Pros: "On time"
Cons: "Provide earphones or headphones"
Pros: "Free entertainment"
Cons: "The flight was delayed over two hours"
Pros: "Information communicated about delays."
Cons: "- more communication (any!) about bag status when landed - flight delay due to too many/too heavy baggage. Long delay was said to be due to making sure our baggage would accompany destination. Upon arrival, bag was left in NYC but this wasn't communicated. No info on bag status at airport or via ema"
Pros: "Customer service on the phone."
Cons: "Delays all day on delta. On my way out and on the return flight."
Cons: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Pros: "Very good"
Cons: "Seat assignments should have be provided at check in."
Pros: "staff was friendly and very attentive to my needs."
Pros: "Great movies."
Cons: "Seats won’t stay reclined."
Pros: "The crew was dealing with NOVA/DC residents"
Pros: "Coming from Europe Alitalia and Delta did an EXCELLENT job at assisting the passengers get rid of their luggage just as soon as we were done going through customs... I don't usually fly on this route, but I thought it was perfect. Transfer between Delta terminal was a breeze too..."
Cons: "I usually don't fly from JFK. The food court was expensive (18 dollars base price from a burger seems a high even for an airport. I don't fly from NY normally - so maybe I need to tune my expectation for the locale, and it may have NOTHING to do with the airline company."
Pros: "We eventually got to Atlanta."
Cons: "Delta is flying a lot of commuter planes, which are pretty cramped. We usually fly first class, and the seating is essentially the same as what coach used to be. There's nothing "first class" about it. And of course, the flight was hours late."
Cons: "Person next to me overflowed into my seat…"
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Pros: "The crew, the food, the amount of beverages served"
Cons: "Leg room"
Cons: "The aircraft is too old, MD-88. I don't know how Delta is flying that type of aircraft. Is very risky"
Pros: "Another safe flight. Crew was very attentive."
Cons: "Flight cancelled due to weather that was never bad but on the potential of bad weather. Had to scramble so my 18 year old son was not stranded overnight in a strange place and Delta does not help. Only rebooked a flight itinerary for the next day for a 4 hour flight with connections on a 1 hour direct flight. Spent an hour on line to figure out what to do. #neverdelta"
Cons: "Plane delayed 4 times for a total of 4 hours"
Cons: "Seats have no leg room!!!"
Pros: "The flight for getting us therw"
Cons: "No food and no entertainment"
Pros: "great staff . clean. current movies"
Pros: "We landed"
Cons: "No drinks served , could not leave our seats , 2 hr flight turned into 3 hrs"
Pros: "Excellent Detroit crew"
Pros: "The crew was friendly, relaxed, made everything seem like a breeze"
Pros: "Flight from SEattle to Atlanta delayed due to mechanical problems for 6 hrs. Once we got to Atlanta there were no flights connecting to Argentina until the following night at 10 pm. Delta did put us up in a hotel but with no food vouchers or any upgrades on delayed flight the next day. Flight attendants and crew were curteous."
Cons: "Fairly small seats and food isn't very good (as seems to be standard these days with most airlines). In flight music is very limited. Movie choices ok. No consideration to upgrade to first class or financial compensation have to be delayed a whole day for a long flight to Argentina."
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "Free meals and entertainment"
Cons: "Can someone please improve airline food?!"
Pros: "On time flight"
Cons: "Cramped seating in coach. Think comfort not profit"
Pros: "I could be wrong, but the seats were very comfortable (for a plane) and I felt my knees weren't as close to the seat in front of me than other airlines. So that's a plus."
Pros: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Cons: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Pros: "aircraft is very clean. faster than imaged. the most impressed thing is it has a variety of entertainment programs."
Pros: "flight attendants were great."
Cons: "not enough leg room and space. The business class should be at the minimum for economy."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "The crew was polite and friendly"
Cons: "My second plane had sooo much moisture coming from the cooling system it looked like the passengers were getting gased and I kept getting wet from water condensation falling on me in a window seat as I tried to sleep from having such an early flight to begin with only to be told it's delayed 3 hrs without explanation."
Pros: "Good seats."
Pros: "Nice power nap, quick flight!"
Pros: "Free drinks in Comfort+"
Cons: "See above description"
Cons: "On board entertainment (movies / games) was not working the whole flight."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "The crew was friendly and boarding was easy."
Cons: "didn't provide snacks. They took a long time to retrieve the luggage that was checked at the gate."
Pros: "The seat was decent"
Cons: "A little late for departure, still loved it"
Pros: "The quick boarding"
Cons: "The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort"
Pros: "Very good"
Cons: "Very good"
Cons: "If the airline is not going to unload the passengers at a gate the busses should be available inmefiatly, not half an hour after arrival."
Cons: "Boarding lines are awful"
Cons: "update planes"
Cons: "On my way to Colombia- I was made to pay $40 to check my skateboard, even though I was allowed to carry it onto the plane from the US to Panama. On the way back I was told that I could bring it on the plane if I took the wheels off. I did. They did not allow me, and made me check it anyway."
Pros: "The worst airlines company!"
Cons: "They go above and beyond to make you happy."
Cons: "More leg room"
Cons: "They don’t want to give you a whole can of soda or juice. Instead they give you a little tiny cup expecting passengers to calm the thirst with that."
Pros: "The crewman were extremely friendly, very professional team!"
Cons: "No air in plane while boarding so temperatures we're easily over 100 degrees in the cabin"
Pros: "After not being alowed to board, due to oversold flight, a Copa assistant walked me back through customs and helped me find my bag which was nice of her."
Cons: "I was put on standby due to a “technical error” and then told I would not be able to board because the flight was oversold. Copa offered me a $400 voucher which I declined. Then I was told that it wasn’t negotiable. Sad that they wouldn’t offer more than $400 so that one of the other 100 passengers could have agreed to change."
Pros: "We were 7 people traveling together with 4 kids and the system gave us the emergency exit seats, the check in took over one hour (both ways) once inside I have to ask passengers to change seats with my kids because the crew didn’t do it"
Cons: "Nothing, plane is old."
Cons: "Not much room for legs ... I am petite ..can’t imagine regular and tall people’s pain"
Pros: "Smooth flight"
Pros: "Great. Flight"
Cons: "The food. it is absolutely horrible"
Pros: "I had a very comfortable space for my legs."
Pros: "Everything was very quick"
Pros: "Nothing special"
Cons: "Crowded lounge in Panama with no fooe."
Pros: "free wine"
Cons: "seat didn’t recline due to exit row"
Cons: "Flight delayed 2 hrs, no details on change of gate, not listed on screens around airport and then over sold and two people had to get off. Absolute shambles"
Pros: "Great airline crew service and on-time schedule"
Pros: "courtesy, punctuality and comfort."
Pros: "Comfortable and short"
Pros: "EVERything was perfect. The only thig is to uodate the movies selection. Def will travel again with copa"
Pros: "Everything was pretty-much great."
Cons: "Was told that headphones were going to be issued. Never got any, so I couldn't watch any movies...."
Pros: "no comments"
Cons: "I was soprice that we did not have any piows or blankets for this trip."
Cons: "The boarding and departure took extremely long. I understand that there was a Power outage the day prior to this flight and that this cause major delays and issues throughout the following days."
Pros: "All the way it should be!"
Cons: "Then they took my husbands passport and went through all of his belongings which took another 15 minutes. We had just been screened in Bogota."
Cons: ". The tem let me wait for ever in something I wanted to ask as a favor they said wait a second and never come back to ask what did I need."
Pros: "Licor gratuito"
Cons: "Flight was delayed on bogota no help went we got to panama to get the next flight information"
Pros: "I have absolutely no complain about this flight or the crew, they were all diligent and helpful."
Pros: "The flight attendants were super nice, and caring, they brought me a new pair of headsets when the original one broke."
Cons: "Most airlines allow a business class passenger to take one guest into the lounge: Copa does not. Worse, the check-in staff at Panama said that it did, but on arrival at the lounge, the staff there said it did not. Awkward and embarrassing. No inflight refreshments, etc. apart from the hot breakfast."
Pros: "it was ok."
Pros: "Loved the FREE on-demand movies!"
Cons: "Too hot in cabin and crowded hot gate."
Cons: "Excellent experience"
Pros: "Made up time lost to bad weather. Several announcements from pilot-I always like that. Makes me feel more personally cared for. "My friend the pilot is taking me there". That might explain how it makes me feel. Wish they did it more. Don't usually complain but below you will see I did."
Cons: "Your headrest are especially cheap, plastic like, with little padding. Being in back row(no recline) would have been manageable if I could have leaned head to side to rest on something that extended out. Left too much light on (all down center) for an overnight flight. Served heavy dinner at 2am. Woke everyone up. Later light breakfast would have been more appropriate. Bathrooms reeked and waste bin overflow. Stewardess in back chatting. Don't they ever check?. They didn't seem to want to there."
Cons: "No delays"
Cons: "Everything was excellent. I got upgraded to first class, the flight arrived early and I was on the left side of the aircraft so I had an excellent view of DC as we came in for a landing."
Pros: "Smooth ride, landing and take-off Courteous staff"
Cons: "1. Very tiny seats, had to sit cramped on a 5 hr flight even though the neighbors were very nice 2. Space for carry on was over well before all passengers on boarded. I don't understand how this is possible when you know everyone can carry 1 carry-on and 1 personal bag. Even though I had a seat towards the front, I had to go right at the back to stow my carry-on. This caused me to de-board last!"
Pros: "Well we boarded and left early..."
Cons: "No free entertainment, kept us on the plane for 30 minutes before getting in to the gate, and left our luggage on a later flight."
Pros: "Service was nice & early."
Pros: "Flying on the beauty Dreamlier Boeing 787"
Cons: "Luggage crew too slow in both airports"
Pros: "Super nice crew and kept us informed of the unfortunate delays."
Cons: "Delay leaving. Relatively hot flight. Also see previous comment for the flight the day before."
Pros: "Availability of flights out of Chicago"
Cons: "Availability of flights out of Chicago"
Pros: "They fixed it quickly so I'm over it."
Pros: "One flight attendant who went above and beyond to compensate for the airline having prepared a vegetarian meal option"
Cons: "Called ahead to secure a vegetarian meal option for a 6-hr flight and the meal was promised. Once on flight it was explained to me that vegetarian option was not offered on this flight. If customer rep would have explained that, u would have taken measures to bring along a prepared meal for myself. Not okay."
Pros: "Economy Basic check-in was easier than I'd expected it to be, security was quick and seamless. Once on board the aircraft, the flight crew kept us informed about possible weather issues (e.g. turbulence), including the approximate time to expect it, how long it might last, and that it would probably preclude in-flight beverage service. Flight attendants offered to provide one-at-a-time beverage service to those "really in need of a drink." I thought that was pretty gracious under the circumstances, and was happy to see that passengers didn't take advantage of the option :-). Looks like United is doing its best to counteract its recent negative publicity. Well done!"
Pros: "Got home earlier than planned because I was able to get on an earlier flight."
Pros: "Because of the delay, I missed my connecting flight, but a United staff member was ready to hand me a boarding pass for a new flight right when I got off the plane. That took away any worry or hassle for me, which I appreciated."
Cons: "We sat on the runway for 2 hours. Also, my headphone jack was broken, so I could not connect my headphones to watch a movie. When I tried to explain the problem, the flight attendant misunderstood and just ended up bringing me a new pair of headphones... not helpful."
Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
Cons: "They lost one of our bags"
Pros: "I got to my destination."
Cons: "Here is no entertainment. The snacks are minuscule and pretty boring. And we sat on the tarmac at both Houston and DCA for a long time."
Pros: "United canceled my flightl"
Cons: "United canceled my flightl"
Cons: "Delayed because of mechanical problems and did not announce gate changes."
Pros: "Airline rebooked me to a more convenient flight at no charge. The service was excellent. Seats were comfortable. The crew were upbeat."
Cons: "It was very delayed"
Pros: "No food or drink was served on the 35 min flight. Staff was friendly. Bag check at the walkway was very slow, but it is what it is."
Pros: "It was perfect flight by all means"
Cons: "This was horrible. There was a delay and there was no announcement in the terminal. If I had not been checking my email I would have had no idea. I kept getting emails from UA with different times and they were all wrong."
Pros: "Comfortable seats, loaded/unloaded quickly, free online entertainment was great"
Cons: "Never got there canceled for weather."
Cons: "Crew did not communicate well with ground crew on maintenance issue, causing us to sit on plane for 2:20 hours."
Cons: "The boarding process was a bit chaotic. At the end i had no where to put the bag and i had to check it."
Pros: "I slept"
Cons: "Provide real food. Board back to front, window to aisle"
Pros: "The plane is new and it was spacious and comfortable."
Cons: "They change the gate and no one told us anything, just when someone asked they told us, flight was delayed but fortunately we arrived on time. You have to pay for al the entertainment."
Cons: "Terrible delays and little to no communication."
Cons: "Delays sand discomfort!"
Pros: "TSA was very rude in Cleveland."
Pros: "We made it with all our luggage"
Cons: "LONG walk at ORD from gate to gate. Very confusing boarding process."
Pros: "Boarding process was efficientt"
Cons: "Plane circled around for 30 min with no update from pilot. Luggage took 35 min to arrive."
Cons: "There are 2 maintenance problems on 2 different planes that caused major delays in Chicago. This is the last time I'm taking United."
Pros: "On time"
Cons: "The aircraft was a bit older for a 6 hours flight so I felt too closed to a person next to me"
Pros: "It was the best united flight that I've taken in a while"
Cons: "The other customers were the only probably. The flight attendants need to be able to control the passengers more."
Cons: "No complaints"
Pros: "Able to sleep the whole way"
Cons: "Nothing in particular"
Cons: "Arrived at 1:30 AM"
Cons: "Long waiting time to get luggafe"
Pros: "Everybody help me good information Thanks"
Cons: "Departure was delayed for five hours. Gate changes 4 different times to opposite sides of the terminal. Weren't told honest reason of the delay until two hours in. They boarded half of the plane and stopped when the pilots radioed in that there was a severe hydraulic fluid leak. Updates were supposed to happen every thirty minutes but more than three times they were longer than thirty minute intervals and at one point more than ninety minutes without an update. The representatives at the Chicago gate told us we were all set then the rest of the passengers boarded the plane. The pilot said they were waiting on maintenance paperwork to print off but then we waited an extra hour at the gate on board while we could still hear very loud tests of the hydraulic system. Once we finally left the gate and headed out on the runway for takeoff we stopped just before takeoff and the pilot said we were waiting on PAPERWORK AGAIN! This was another 30 minute delay and we finally took off. We were supposed to arrive home at 10:00pm and instead arrived at 3:00am..."
Cons: "After three on-time flights from the other side of the world, I was stuck in Chicago for a 3 hour delay. The flight finally arrived at Reagan 2 minutes after the runway closed so we were rerouted to a different airport where we finally landed 4 hours late."
Pros: "Same....very possible experience"
Cons: "The only thing that was not good was the wifi-- we used it on our first flight from LAX to Chicago, but from Chicago to DCA we were unable to connect."
Cons: "Tv control did not work, cabin in my área very hot"
Pros: "not much"
Cons: "United was happy to charge me $75 to switch me to an earlier flight, then that flight was an hour and a half late because they were missing a flight attendant. So they basically defrauded me out of $75."
Airlines flying from Colombia to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colombia to Washington
Masks required on board, masks provided on flights from Colombia to Washington
Social distancing seating
Middle seats unavailable to book on flights from Colombia to Washington
Testing for antibodies, testing for symptoms for flights from Colombia to Washington
Waiving of change fees. Search flexible flights from Colombia to Washington