Pros: "Nothing to like"
Cons: "No entertainment, un friendly crew, terrible food"
Pros: "Crew was amazing. Good food. Comfortable seats"
Cons: "Music options along with the movies"
Pros: "Crew as usual very kind"
Cons: "They put me on stand by because flight was overbooked"
Pros: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Cons: "See above."
Cons: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Pros: "Seats were comfortable and the crew was great"
Cons: "they cancelled letting me fly"
Pros: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Pros: "Left on time. Quick flight."
Pros: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Pros: "Customer service is excellent."
Cons: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Pros: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Cons: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
Pros: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Cons: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Pros: "Everything! The cleanest aircraft I have ever been on, excellent crew, amazing breakfast!"
Cons: "Nothing, everything was superb"
Pros: "The attendants were great. Flight was clean and nice."
Cons: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Pros: "Swiss airlines is just like a flying ikea store - very sad"
Cons: "Nothing really , seats are terrible , food is bad Zürich is super nice"
Cons: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Pros: "The attention to Detail during the entire flight. Sure beats the US flights!"
Pros: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
Cons: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."
Pros: "Quiet, staff do not bother you. Seats are big enough to rest."
Cons: "Boarding and sitting takes a bit of time."
Pros: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Cons: "No complaints"
Pros: "I was concerned the connections would be too tight but it worked out great!"
Cons: "The flight was late and I almost lost my connecting flight."
Pros: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Cons: "It was put on standby because of overbooking. My luggage did not arrive with me. Next day, getting luggage was a hassle, not convenient."
Pros: "Food was decent and flight crew friendly."
Cons: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Pros: "Best flight crew experience ever"
Pros: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Pros: "Boarding and cabin crew were excellent."
Cons: "Seats were too tight and squeezed."
Pros: "the entertainment selection was above an beyond."
Cons: "The food was really not great. The meals were tiny and low quality. I understand there are restrictions when on an aircraft, but the meals were the size of snacks and not understanding of allergies at all. (Ie, cheese was on everything.)"
Pros: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"
Pros: "Nice flight attendants. Clean planes."
Cons: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Pros: "Excellent food - 5 star restaurant quality. Great service - always aims to please."
Cons: "IFE with very few options. Boarding aircraft with Bus - horrible."
Pros: "Everthing went as planned. Left on time. Cannot complain."
Pros: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Cons: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Cons: "Boarding procedure for business class with being held up in a small holding space"
Pros: "Excellent service ans quality flight"
Pros: "Crew great"
Cons: "Impossible to work on laptop with front seat in recline"
Pros: "food was pretty good, nice selection of movies"
Cons: "cramped seats"
Pros: "The airplane was pretty new with decent space."
Cons: "The swiss airplane did not leave on time, it had at least 30 mins delay. This delay did not get recuperated during the flight. The connecting flight did not wait for about 20 passengers. We had to spend a night in Zurich."
Pros: "Everything. I have been Flying Swiss for 10 years back and forth to Europe, must be over 25 flights I have taken with them. I think there has only been ONE delay in all those flights, and that was because of bad weather. I feel safe on every flight I take with them, they are sticklers for safety regulations and always get out on time! The planes are always clean. The flight attendants are always making sure you are ok, without bothering you too much! I wish they flew US domestic flights! I would never fly any other airline!"
Cons: "not much leg room, but that is typical on ALL planes... just the nature of the beast. Nothing more negative to say about Swiss... every other airline should take a lesson from them. I said "good" for teh food because it's airline food... as far as that goes Swiss is ok... I never like airline food anyway, and you get on eh plane at 9:00pm, who wants to eat dinner at that time anyway??"
Cons: "My flight was last minute canceled and then one of my replacement flights was canceled"
Pros: "large variety of content"
Cons: "system didn't work the whole flight on 2 seats"
Cons: "Friendly crew. Easy priority boarding. Regular economy cabin seats , quite uncomfortable due to narrow knee space, and "invasive" front reclining seat, that did nor allow for sitting and reading. High expense $100 US. fee for extra leg room is an absolute necessity. Shame on the Airline Industry standards!"
Cons: "At the moment I bought the tickets, I got in contact with SWISS in order to book the seats and a baby bes for a small baby. However, I was told by the contact center that it was not possible to book seats (not even buying them). I have also tried to do it online, without success. One day before departure, I called again and got the same answer and was told to book seats and baby bes during the check-in at the airport. At the moment of the check-in in Dubai, I was informed exactly the opposite: that I should have requested it via contact center or online up to 48h before the flight!! Personnel at the airport was very impolite. Inside the plan, the crew was very nice and helped us to have seats in front with a small bed for the baby."
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Pros: "Information sharing by pilots and crew. Economy class leg room is good."
Cons: "All good up to the level"
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Great atmosphere, crew was excellent!"
Cons: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Pros: "Customer care was super supportive"
Cons: "Inflight sandwiches"
Pros: "Fantastic gate agents!"
Cons: "The food was terrible."
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Pros: "Just as I expected. And I made my last connection easily."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Good food, friendly service"
Cons: "More trash pickup; only one round of beverage service"
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "Flight duration"
Cons: "Very stingy with the drinks Cramped seats"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "Good entertainment options. Nice flight attendants"
Cons: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Pros: "I slept pretty much the whole time"
Pros: "Arrived early!"
Cons: "Boarding seemed disorganized."
Pros: "Food and staff behaviour"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "They have mabaged to lost my luggage"
Cons: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Pros: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Cons: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Pros: "Very friendly crew"
Pros: "My bagage broke"
Cons: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Pros: "Short-hop flight, fit for purpose."
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Pros: "Jet airways flight till mumbai"
Cons: "Poor legspace in Klm flight till Amsterdam"
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Cons: "Nothing to improve"
Pros: "Very good flight, excellent service and good food."
Pros: "Service was good"
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "It was very comfortable"
Cons: "The crew was great"
Pros: "Service of the staff was great"
Cons: "Turbulence, with all our technology we still cannot avoid this?"
Pros: "In general, it was ok"
Cons: "Yet again it was flight delay from KLM side."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "On time."
Cons: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Pros: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Cons: "The crew was wonderful, the food was extremely good for economy cabin standards."
Pros: "Food was relatively good"
Cons: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Pros: "Seat was very comfortable. Crew was great."
Cons: "Seat spacing is small, to the point that it's impossible to remain in the seat few hours without physical pain in your body"
Pros: "Will never purchase tickets through kayak ever again"
Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."
Pros: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Pros: "Clean, safe short flights"
Cons: "The 30 minute layover was close"
Cons: "One hour late for take off..."
Cons: "Austrian airlines did not even notified us about cancellation."
Pros: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Cons: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Pros: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Cons: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Cons: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Pros: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Cons: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Pros: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Cons: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Pros: "Very good flight crew. Decent food and nice entertainment."
Cons: "Poor web site. Very poor boarding crew. Boarding crew made no announcements for who must get re-elected ticketed for shares carrier tucked or web site ticketed passengers. No prep boarding plan given therefore mass at gate."
Cons: "See red comment above."
Pros: "Flight schedule, boarding management"
Cons: "No WI-FI service during my return flight, limited options for tv news programs."
Cons: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Cons: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Pros: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Cons: "Seat backs were rock solid without use of a personal pillow."
Pros: "Vino in Plastic cups from 1L"
Cons: "Could Food"
Pros: "The flight was comfortable and very timely."
Cons: "Very little leg room."
Cons: "They are always delayed"
Pros: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Cons: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Pros: "Great airline, everything on time,exelent service, great staff, good food"
Cons: "Everything was fine"
Pros: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Pros: "I like the food , service and clean airplane."
Pros: "Short flight."
Cons: "Seat comfort was meh."
Pros: "The venue was overall ok"
Pros: "Expertise and effiency of the flight crew."
Pros: "Punctuality and amenities on boatd"
Cons: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Pros: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Cons: "nothing, it was a great flight from beginning to end"
Pros: "Everything was great!"
Cons: "There was nothing in specific that I didn't like!"
Pros: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Pros: "The service and the overall flight quality, the pilot was very good!"
Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Cons: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Pros: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Cons: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Pros: "The overall flight wads excellent."
Cons: "Boarding on the return flight was poorly handled as there was no organized boarding."
Pros: "Flight attendance were amazing Smooth flight Comfortable seats"
Cons: "Boarding was very unorganized"
Cons: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Cons: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Pros: "It went smoothly and my luggage showed upon time"
Cons: "Cramped quarters good thing it was a short hop"
Pros: "the crew was amazing."
Cons: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Pros: "Good food, service, and entertainment"
Cons: "The seats are not very cushioned"
Cons: "Seats can be better."
Cons: "On-time departure and arrival, clean and well-maintained aircraft, good crew, decent meals (2), very tight seating in Economy without much comfort."
Pros: "The crew was fun, informed, and very helpful."
Cons: "The seat, the entertainment, the headphone jack, the food."
Pros: "Great crew! Excellent customer service with a smile!"
Cons: "Not sure how, but the food could be a bit better."
Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."
Pros: "Crew was attentive and friendly."
Cons: "Food was not that good, flight was over an hour late causing us to miss our connection in Frankfurt. Consequently we were also charged for our car pickup in Prague. Overall, not impressed with Lufthansa."
Pros: "The crew was o.k."
Pros: "It was long flight but everything was just right. Will use this company again."
Pros: "The service from the flight attendants was wonderful."
Cons: "The seats are horrible without any lumbar support nor sufficient cushion for the seat. It leaves you sore all over. If the person in front lays back, they will be hitting your knees. The food for dinner was ok but the breakfast was horrible. Plain eggs with inedible spinach and tomatoes."
Pros: "Great crew, comfortable seat, good food, and food entertainment."
Cons: "Delayed 20 minutes out of Denver, and when I arrived at my connecting city in Munich I was immediately told I would not make my connecting flight due to customs lines and to reschedule. I walked 5 minutes to customs, no lines, walked another 5 minutes to my gate, and easily made the connection."
Pros: "Canceled and not rebooked untill 4 days later"
Cons: "Still waiting to fly"
Cons: "Food was OK, could have been better."
Pros: "I was happy with everything stewardess where very friendly everything went smoth"
Cons: "No problems"
Pros: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Cons: "The flight never took off after 3 hours on board on the tarmac. There was poor communication from the staff at the airport and no compensation from Lufthansa."
Pros: "The crew & service on our Denver to Munich flight were incredible. Courteous, professional & fun. A crew like this makes flying a pleasure."
Cons: "The seats in economy on the A-350 were a horror show. Couldn't have made them more uncomfortable if they tried. It seems with each new model Airbus puts out the seats regress to more medieval technology."
Pros: "The crew and amenities are excellent!"
Cons: "Economy space is really tight."
Pros: "Staff was very responsive and quick to disperse food and beverages."
Cons: "I didn't care for the breakfast. The eggs tasted like the chicken and rice from the meal for dinner."
Pros: "Lufthansa service is better than any us carrier"
Cons: "They didn’t track my luggage Lost bag for two days"
Cons: "Flight was delayed twice."
Cons: "Horrible customer service"
Pros: "Flight staff were kind and friendly"
Cons: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Pros: "The bathroom downstairs"
Cons: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Pros: "Big plane, captain communicated our flight well."
Cons: "Flight personelle were not very friendly, and as I am not a great flier and was making my first oveseas trip I was a bit disappointed they were so curt."
Pros: "Beautiful clean aircraft . Superb crew."
Pros: "Great service!"
Cons: "Breakfast and movie selection could have been better"
Pros: "Slept like a baby with no interruptions."
Pros: "I liked that if I asked for something the crew would get to me rapidly. Extra leg room."
Cons: "Boarding process: just a lot of confusion. Inflight crew service poor: the was no time to have any brain reaction when they would pass by with coffee or anything...and when I asked for coffee the answer for a gentlemen of the crew was: coffee already passed by. Really!!?? Make sure that +$1200 are spent well. Rude or inattentive crew members shouldn’t be on flights that are that long...I had to nsist to have a miserable cup of coffee. Movie selection was poor. USB port didn’t work. Shame on you!"
Pros: "See above"
Cons: "See above"
Pros: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Cons: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Pros: "Great crew service"
Pros: "Great service, on time departure, excellent amenities"
Cons: "The flight was over before I expected it!"
Pros: "the crew are exellent"
Pros: "The overall feeling of this flight was 'relaxed'...after getting over the fact, that this was a huge (two story) airplane. Short flight from Denver to Frankfurt...only 8 hours:)"
Cons: "I would have loved to be offered eye shades and ear plus, since most passengers watched movies and i wanted to sleep:)."
Pros: "Got upgraded to Business Class"
Pros: "Lufthansa certainly stands out above ALL American carriers"
Pros: "Great service, crew attentiveness and economy comfort. Movie and music selection was good."
Cons: "Slightly larger food portion"
Pros: "Good flight good seats smooth ride."
Cons: "Boarding was not organized."
Pros: "This flight was fine. About as comfortable as I expected."
Cons: "I sat next to a man who had a vape pen and a can of chew with him. So the entire nine hours I spent smelling his mouth tobacco and I could do nothing about it. It was disgusting."
Cons: "Couldn't sleep because of seating."
Pros: "Nice crew"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Cons: "Announcement system sound quality so poor we couldn't hear the onboard announcements. Our flight attendant was not very friendly and he continued to address us in German even after he was aware that we were English-speaking (he spoke perfect English so that was not the problem). He didn't offer brandy to anyone on our aisle after dinner, even though I heard the attendants on other aisles offering it."
Cons: "As there was a long wait, the gate change did not come quickly for notification."
Pros: "The process of helping me to get on the connecting flight on time - a person led all those making this particular connecting flight to a bus and then straight to the gate. A very smart way to ensure we didn't stress or have to find the gate ourselves. Very impressive"
Pros: "The flight was on-time!"
Cons: "The food was mediocre."
Cons: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Cons: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."
Cons: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Pros: "Seats ok. Crew very nice."
Cons: "Short flight but entertainment is always a nice thing to have"
Pros: "The quality of the seat, cleanliness of the aircraft (with the exception of the restrooms). Ground and lounge crew excellent and knowledgeable. Boarding was swift but confusing."
Cons: "In cabin crew was substandard. Very slow in the food service, often times rude and lound when addressing passengers, and failed to clean the restrooms in flight, which left them in dire state and smelled. An unusually unpleasant set of attendants, and sadly not one of them made up for the lack of professionalism the others showed. No priority boarding, they proceeded with boarding the first half of passengers all at once so rather confusing."
Pros: "The in-flight entertainment options were good."
Cons: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."
Pros: "I could choose my seat"
Cons: "Nothing else"
Pros: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Cons: "Seats itself uncomfortable for long flights. Boarding process could be better."
Pros: "Crew and food were amazing!"
Pros: "I liked the bottle of water in my seat. Thanks!"
Cons: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."
Cons: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Pros: "On time, movies, service staff"
Pros: "I slept the whole way through"
Pros: "Crew was friendly and helpful."
Cons: "Plane was a bit old, inflight entertainment limited, temperature on aircraft fluctuated a bit. We were also an hour delayed in take off with no communication."
Pros: "Excellent staff!"
Cons: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Pros: "price, water, easy boarding, in time"
Cons: "noise, no snacks"
Cons: "Expensive checked baggage. More than 2 hours delayed."
Pros: "Efficient and friendly staff. Coach seats did recline on that Airbus model, which was nice."
Cons: "Had to pay for wifi in coach for internet access. It was dropping routinely, dial-up slow, and very frustrating. The food was on par with other airlines, minus the vegetable turnover. That was a bit odd. What was shocking to me, is that no alcohol of any kind was complimentary in coach."
Cons: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Pros: "Easy kiosk check in, baggage drop off, good service."
Cons: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Cons: "The screaming children. All. The. Yelling. Kids. Also it was an inferno in there. if it's a packed house and customers are standing in the aisles, do us a favor and crank the AC."
Pros: "Good legroom good food in early"
Cons: "Waiting area at gate to small not jalf as much seating as needed"
Pros: "Movies were good."
Cons: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Pros: "I was able to get to my destination safely b"
Cons: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."
Cons: "Unexpected 70 euro baggage fee that I had no way to add online."
Pros: "we landed 20 minutes before schedule"
Cons: "I did not like my flight because ... I could not take it! I needed to change only one date (return) and was quoted $1300 for that one change. Getting a completely new ticket was cheaper, but not cheap. With such cost of even minor changes, next time I will look into booking directly with airlines, instead of Kayak; sorry to say that, as I really liked using your service."
Cons: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Cons: "Had to pay 70 euro to check 1 bag at the airport!"
Pros: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Cons: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."
Pros: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Cons: "Food tasted Horrible"
Pros: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."
Pros: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Pros: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Pros: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."
Pros: "Best movie selection, comfy seats, arrived earlier than scheduked"
Cons: "Flight attendants were not very friendly, pilot was hard to understand"
Pros: "Flight was short."
Pros: "Food was good."
Cons: "Had to pee."
Pros: "The staff was very friendly and I noticed how kind they were to a mother travelling along with an infant and toddler."
Cons: "I've had blankets on previous plane rides. It would have been nice to have something to cover up with."
Pros: "It was impossible to contact with sas, so we had to pay for another fligt with Norway air. Wr found a fliht only a day after so we also had to pay almost 450€for the hotel. Now we try to contsct sas to get all the money we lost. Can you help? I gess that if we booked a flight by avent he would take care of all this expences. Chava"
Pros: "The plane was nice and clean, the crew was kind."
Cons: "There were no food options, only preset meals. Not fantastic for a vegetarian. Also, for two and a half hours we were delayed (while sitting on the plane after pushing back and then returning to the gate) due to something wrong with the plane. Along with being unnerving, it caused nearly everyone on the flight to miss their comnecting flight."
Pros: "Friendly crew, the plane was Very new and had wonderful screens for viewing entertainment."
Cons: "Not enough leg room."
Cons: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."
Pros: "Lucky is the passenger to get onboard a new SAS plane! Cleanliness aside. The built in phone chargers to the tele is genius. Nice to land fully charged!"
Cons: "I didn't like that they interrupted programming to announce they were walking on board shopping through the cabins. They did this twice! Really unnecessary!"
Pros: "The flight attendant who gave me a salmon dinner even though I didn't request vegetarian meal ahead of time. The movies! on time!"
Pros: "Seats were comfortable, nice quick flight"
Pros: "Entertainment system and choice of movies was great."
Cons: "Seats have become to small and crowded together. A new plane but it looks like the last inches were taken to compress the coach seats closer together."