No vegetarian option was provided for the regular meal or the pre-landing snack.
The Scandinavian flight was excellent, however the second flight was partnered with TAP Portugal which was not so good. crowded gate area with no chairs, delayed flight, bad boarding process, no entertainment system onboard, and the baggage didn’t get to the carousel until well over an hour which caused our taxi that was waiting to leave. Love SAS, hate TAP.
Great logistics and timeliness as we arrived quite early. Flight smooth and fast. Excellent entertainment. Plane itself was a bit tired and the crew mostly indifferent. Baggage took forever but that’s on CPH. Would use SAS again for sure.
Will not recommend SAS for business travel. Food was so-so. Service was very good. First leg was very good. Second leg from Copenhagen to Barcelona was terrible. We paid a LOT for business class and to have seats worse than most coach seats with no entertainment and no charging available for 1/3rd of the whole trip was not acceptable. Very disappointing. I thought they were coming back in the U.S. with style, NOT YET.
I do not have a problem with the airline but both my two suitcases that were supposed to go from Hawaii to Copenhagen didn’t get on the plane in Seattle. I arrive on Monday the 21st at 10:30 in the morning. I did not get my two suitcases before Friday late afternoon that is unacceptable.
No choice of food. Needed to pay more even for a can of coke!!!
The seats were really close together and hard to get comfortable. The food was okay. The cheese was amazing! I loved the cold towels they gave us.
When my flight was changed from delays they were quick to rebook me.
I really enjoyed how clean and big the aircraft was, as well as how friendly the crew was.
Airline left me stranded in the U.S. gave me an unrequested refund of 40% of booking and canceled my trip back! When I asked why, the said “we don’t have to tell you why”. “But you can rebook”. Never again! Paid 2x and rebooked on Austrian. What a joke!
Plane boarded early a quickly, was mostly full. We left close to on time. And landed early.
My experience on this United Airlines flight was highly uncomfortable, primarily due to two issues: Cabin Temperature: The temperature on the Boeing 737 MAX 8 was unacceptably high, feeling consistently around 80 degrees throughout the flight. This made sleeping impossible and significantly detracted from the experience. Seating Arrangement: Being stuck in a middle seat for a six-and-a-half-hour overnight flight compounded the discomfort. Moving forward, I will always purchase a seat assignment to avoid this situation.
Premium Plus is a really good idea for longer flights
7 hours delayed due to operational issues on United’s end. Basically laziness.
Short flight but an "eager to help" crew made the journey more enjoyable!
Flight was delayed only slightly before takeoff due to traffic control. However, the flight arrived early to ORD. Good flight. United has been very reliable for me.
The person I bought the ticket for didn’t make the flight.
Lately I like the planes have been exceptionally filthy. There’s lines of dust and dirt all across the ceiling in the vents, and the cracks in between the seats are literally full of food. It’s definitely not the quality of service that I was used to with United. I’m also very disappointed with the Wi-Fi! All I wanna do is knock out a few work jobs while I’m trapped in my seat And it spools so bad. They did provide me with a refund, but the process of getting that refund is so complicated. It’s unfortunate.
Another delayed flight. When the delays exceed the duration of the flight, it’s a problem.
Excellent flight. Smooth, efficient boarding. Quick flight. Arrived early at STL.
Great staff, just very far from the main terminal, had to run to connect my flight. I had 90 minutes to spare. But my flight from Chicago was delayed also.
My luggage is lost and nowhere to be found, no response from airline
Boarding was a shitshow. Had to bus to the gate. No separate bus and boarding process for Business Class.
The plane was very old, no power outlets. We also had to wait a long time to board. They kept moving us to different lines before we actually could step foot on the plane. We ended up being delayed an hour but we were never told or informed for any reason. After the meal I asked for a coffee which the flight attendant forgot and I had to ask again. Overall not the worst but not the best experience.
Need to pay for headsets, water, or any extra except air to breath.
Sitting space was very tight and I am not big or fat (I am 5'10" 178 Lb), so eating was very challenging. The rest was good.
Sitting space was very tight, so eating was difficult. But everything else was good.
12 hours flight. Only one meal, not enough food. At the galley only water during the flight. Lavatories not clean. Headsets at extra cost.
Need to pay for a cup of water. No food. Need to pay for headsets.
Everything should improve! Service like a low cost but prices like a premium airline. Crew in general with bad manners arguing for everything. You pay for priority access but then they use buses, so your loose your advantage to put your carry on first. That was the purpose for paying for priority. Bording is a nightmare, people accessing the plane for bothering doors, front and rear, no matter which line do you have.
Great : The crew was awesome ♥️ To improve : - The rice in the "Rice with chicken" was rather s kind of rice pudding, not good at all - No power outlet to charge your phone. 😒
It was a good flight overall. Nothing to add. Keep it up!
Excellent. Thanks to United Star Alliance, since economy was overbooked, I’m grateful to have been upgraded to Business Class.
Good plane, excellent food, crew and entertainment. Seats in business could use an upgrade
Delayed. Mismanagement of gate lines. Passengers arguing with eachother as a result of lack of organization by airline. Avoid this airline.
Disaster. Downgraded. Zero apology. No effort or coordination between gate and crew. Awful seat blocked by door emergency slide box. Iberia is a mess. App never works. Avoid this airline.
We departed late but made up most of the time in flight. Our ticket was pure economy, so it wasn’t anything fancy; however, I heard that we arrived in Madrid at the exact same time that First Class passengers arrived! Overall, our experience was similar to what we had on other American Airlines transatlantic flights - good value at a reasonable price. We were even able to get our carry-on baggage onto the plane without needing to gate check it.
Flight was OK. Waiting for luggage in Madrid for 55 minutes, unacceptable
Transportation from gate to airplane was poor we stayed in hot bus for 20 minute no vantilation
Because the plane was delayed from Madrid to LAX, we missed our connecting flight to Malaga. Iberia offered to book us a hotel room but I needed to be in Malaga that evening. I ended up buying train tickets to Malaga from Madrid. I also feel Iberia should compensate me for the cost of the train tickets because they didn't meet their travel obligation.
