Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Stockholm Arlanda Airport
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Scores according to KAYAK customer reviews
Cons: "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
Pros: "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
Cons: "The temperature on the flight to NY from IST was a bit too cold."
Pros: "The in-flight experience was fine."
Cons: "The crew at check-in & at boarding checked me in to fly to Tel-Aviv (transiting at Istanbul) without any comment on visa or passport at Washington D.C. In Istanbul, I was not allowed to board on the flight to Tel-Aviv. I was not allowed to stay in Istanbul. Crew (Erin Uler) who stopped me from boarding the flight said he would help, but disappeared. Othes kept sending me back and forth between transfer desk and sales desk with inconsistent advice every time. I had no way out, so decided I will fly to the closest European country. This was after I had been back and forth for 7 hours. I had to pay full for flight to Greece. I asked to be sent back to D.C. they could not even work that out. I have a return ticket to fly back to Washington D.C. with Turkish Airline on 1 Jan and they said they will need to re-ticket my paid return flight as well. Turkish airline crew did not would not help me fix my return flight back to D.C. They have asked me to contact the agent ( Kayak). Now I am stuck in Athens, a country I have never visited nor planned to. My tours & accommodation, all paid for in Israel, I have lost. I had a tour fully paid in Israel. I have no ticket to return back to D.C. even though I paid for ticket with cancellation insurance when I bought the ticket. The advice between Turkish crew who checked my passport (official) while I was flying out of D.C. vs the Turkish crew who stopped me from boarding was inconsistent. If I had been stopped in D.C. I wouldn't have had to face the events that followed. Now I have lost my tours, hotel in Israel. I had to pay extra for flight to Athens and I am paying for hotel and sundry in Athens while waiting for flight out. Turkish crew at Istanbul were not only unhelpful but rude and inconsistent. While I was waiting for 8 hours for a firm information, shouting matches between Turkish crew and customers went on at least a dozen times. Inconsistent information from Turkish staff has led me to be currently stuck in Athens. I am waiting for a way back to D.C. There should be a rule that fines an airline if they board people without accurate visa papers and they fail to check it. There should also be a fine to the airline if they stop people from boarding at a transit airport leaving passanger stranded with nowhere to go or return."
Cons: "Too exhausted from the long flight. But really wanted to say - Never flying them again after my itinerary is completed. They have just lost any revenue they would ever have gained from me in the future."
Pros: "They give me windows seat. Problem give Aaisle seat to handicap. Old man can’t move nowhere’s ever time I like go bathroom waited someone help him crews members are rude I requested it’s hard. Nobody care my priority 30 min waiting then I use restroom. Disappointed Los Angeles to Istanbul uncomfortable journey"
Pros: "We were sat in the middle rows for this flight. But only flew for 50minutes so not a big problem"
Pros: "Food, comfort, wifi, entertainment."
Cons: "The flight left an hour late. But the crew never explained why the delay."
Cons: "The flight I booked out was later than my return. It was 8:30 at night not in the morning and the site did not flag it for me. So I showed up at the airport and had to buy another ticket at the very last minute. Never used the one I bought through kayak.luckily Turkish air made it happen or I would have missed my meeting."
Cons: "The head phones are terrible."
Cons: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Pros: "Professional nice food"
Cons: "Waitwd 1 hour"
Pros: "almost nothing"
Cons: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat. the flight is always delayed and boarding chaotic."
Cons: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Pros: "excellent crew work"
Pros: "I did like the food, very nice stuff."
Cons: "I order some to help to find my gate for a another international flight,but no one came. For such long flight, definitely need to have sits with more space. Very hard to flight in such tight space"
Cons: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Pros: "Good entertainment."
Cons: "Need to have better boarding and organization."
Pros: "I had heart surgery and they would not refund us the money Even after I got a note from my doctor that I would die on the airplane from the cabin pressure change they did not care"
Cons: "Nothing they suck"
Cons: "Delaying without notice and luggage lost"
Pros: "Boarding was completed very quickly. Flight arrived on time"
Cons: "Screens were very small Issue with with overhead space"
Pros: "I like Turkish Airlines they have great service. Very good entertainment."
Cons: "I was flying from Skopje to Istanbul I got only one hour between the two flights and it was difficult to convince them to let me go through the business line so I can catch my flight to LA."
Cons: "We missed the flight for teasons totally outside our control. We were stuck at Borg El Arab Airport gate for over an hour and therefore missed our flight. Turkish reps weren't helpful at all and wouldn't try to find a solution for us!! We had to book new tickets with Egyptair. I don't believe we'll be flying Turkish again."
Pros: "You guys are blessed and best of all of time"
Cons: "I didn't hate nothing it was the best"
Pros: "Food was amazing. Service was great."
Pros: "Flight crew was pleasant."
Cons: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."
Cons: "no USB chargers!"
Pros: "The food was great!"
Cons: "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
Pros: "amazing !!!"
Cons: "Noticed that you made NO announcement that you were boarding the plane whatsoever both to London and on return. NONE"
Pros: "No turbulence during the flight !"
Cons: "I did not enjoy the food, the spraying of chemicals in the air and the inability for the attendees to help customers."
Pros: "The service in Boston is very bad, they are not helping me, they are wasting my time, I was in the air plane and they told me to pay 80$ so they could take the rest of the luggage. Or they won't take the bag. I use Turkish airline for many years with my family and friends, but now Iam going to ruin your reputation on social media Beacause your disrespect way of dealing with your costumer"
Pros: "Food and entertainment"
Cons: "The ground crew couldn't speak English! I was part of a group and a friend of mine got wounded doing Ski. We simply couldn't communicate with the ground crew so they can arrange her with a seat that would match her medical condition. On board the plane, the (idiot) guy from the ground crew told us we can either take unfit seats or disembark. I find it very hard to believe I'll choose Turkish again..."
Pros: "We boarded on time, very well run, the food was great, great movie choice"
Cons: "The seats could use upgrading. I've flown aturkish quite a bit. Some planes have comfy seats, some are very still"
Pros: "Food and entertainment system"
Cons: "Heat on the airplane."
Pros: "I Like the food and movies"
Pros: "The service was great and all staff were friendly."
Pros: "Seats are spaced further apart than many other carriers"
Cons: "There's always a problem with people trying to sit in different (e.g., my) seats, and people get up and try to exit the plane before it has even taxied off the runway."
Pros: "One of the best flight experiences I have had in a long time."
Pros: "Same as above"
Cons: "Boarding mess at Istanbul"
Pros: "It was a 55 min flight and they actual fed us with great food and drinks, and the plane had impersonal touch screans , witch is unheard of on such a short flight."
Pros: "Love the flight crew and the in flight experience was great! They're very attentive and the flight is always comfortable."
Cons: "Booked a flight for 2pm that was cancelled after I had made hotel arrangements and the the later flight was delayed by 2 hours! We didn't arrive until 2 am and our hotel got cancelled. The airline took no responsibility and refused to help with a hotel for a 15 hour layover in Istanbul. Their customer service people are rude and extremely unhelpful, doing nothing but telling us we should have flown in a day later for a shorter layover. Seriously?? Totally unacceptable."
Pros: "Thank u very much!!!"
Pros: "Same as above"
Cons: "Same as above"
Pros: "fOOD WAS GOOD"
Cons: "didn't LIKE THAT I DIDN'T GET AN AISLE SEAT AS I WAS ASSIGNED."
Pros: "Love the "welcome aboard" Turkish delight. Enjoyed the pide sandwich snack."
Cons: "Offer water or any drinks instead of us having go to the kitchen area. Would be better to offer drinks in bottles instead of a glass. Also, bring snack offerings throughout cabin. I was traveling with 3 children. Could you think about offering food to the passengers with children first? This would help in getting them settled into the plane instead of waiting for their food -- which for them seems like an eternity."
Pros: "The food was good, as was the service."
Cons: "Delays, both at Dulles, as well as in Istanbul."
Pros: "Crew service, choice of in flight entertainment"
Cons: "Discarding our original chosen seat assignments and assigning us random seats. Food was also below par."
Pros: "In flight entertainment system offered a wide selection of movies and games, as well as flight info. Good frequency of"
Cons: "Not much leg room in the seats. Bad gate setup, multiple security checks before boarding and having to go in a bus to the actual plane. This might be the airports fault more than the flight."
Pros: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."
Cons: "The wheel to my luggage broke off in deltas care so if that could have not happened it would have been way better."
Pros: "Entertainment options excellent. Very happy to have my own row seat (exit row)."
Cons: "Snack options (goldfish, biscotti cookie) getting tired."
Pros: "I like that the middle seat is no used."
Cons: "Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing."
Pros: "It was a nice, quick hop. Everyone played by the new COVID rules."
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "connecting flight left without 1/6th of its passengers. Stuck at airport now because of Deltas laziness"
Pros: "The seats are not fabulous the crew was"
Cons: "They did a good job keeping us informed When we got really delayed"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Pros: "How ferindly they where get on airplane and caring they where the hold time on the flight"
Cons: "They bathroom up front airplane should be first class and back airplane have there bathrooms"
Pros: "I love the Food was really good thanks guys!"
Cons: "Have the Free WiFi option will amazing"
Pros: "Crew friendly, attentive."
Cons: "Baggage connection between Delta and partner KLM not made and luggage left in Atlanta."
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Good on flight entertainment"
Cons: "Tried to select my seat 2 weeks out from flight. Was told by multiple delta employees I can only change at the gate. Was unable to change seat and ended up getting downgraded to middle seat middle row. Rude flight staff that barked at the passengers"
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Cons: "Give food to passengers"
Pros: "Crew very good"
Cons: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Pros: "The ease of travel that Delta efforts me"
Cons: "Easier status earnings"
Cons: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Pros: "Nice crew"
Cons: "Flight was delayed, for unkown reasons."
Pros: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Cons: "Breakfast was not served in First Class"
Cons: "The person sitting next to me needed to buy 2 seats. He couldn’t hit in his own. Flight was late taking off due to catering. The landing was the worst I’ve ever had"
Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Pros: "Gate agent inATL helped an elderly man get on board early at my suggestion.Proud of our female pilot from ATL-PHF"
Cons: "I'm so used to the nice screens with free tv games and flight tracker and really missed that on this trip. I'm glad I decided not to pay to upgrade to comfort + this trip for the first time in a long time. I was able to use my tablet for flight tracker but could only see the map and not the stats"
Cons: "The heat on the plane was turned up so high! We were roasting on there! I mentioned it to the flight attendant and he didn't seem to do anything. Everyone was sweating to death."
Cons: "No food, just snacks and no place close to the gate to eat."
Pros: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Cons: "No problems"
Pros: "Everything. Very nice accommodating ok"
Pros: "I loved that I was able to get home! The crew was nice."
Cons: "It was very very warm in the plane. The entertainment unit was lacking."
Pros: "See above"
Cons: "See above"
Pros: "The staff. They were very helpful and polite!"
Cons: "We didn’t leave on time"
Pros: "New plane with knight entertainment screens at all seats!"
Cons: "Delayed, bit crew was friendly and efficient!"
Pros: "really helpful and friendly service and nice seats."
Pros: "Seat and headrests especially were nice"
Cons: "Very bumpy rides in both cases"
Pros: "Great gate agent at JFK on the layover."
Cons: "No assigned seats on second flight til we got to JFK."
Pros: "Could not use the bathroom"
Pros: "There were only two lines. The economy line took so long because there were many passengers checking in their fish catch boxes. So those of us with only one baggage were lumped with them. There was no option to tag your own bag if you alr day checked in, as it was the same checking and bag drop line."
Cons: "If we were standing in line for a long time, I hope they can increase the number of counters. They can also dispense with the nonsense chitchat. It's not needed, just move it along. The roving staff should to remind those next in line to prepare their documents, it seems the lady at the counter had to ask for photo ID every time!"
Pros: "The quickness of the flight. We left on time and made if a few many prior than scheduled."
Cons: "Felt sort of cramped. My neighbor in the windo seat got up four times so I had to get up."
Pros: "Meg, our stewardess came out to tell us there would not be any coffee on a 6 AM flight and that we had time to get coffee, if needed. She kept us informed of flight delays, helpful with my bags."
Cons: "There was nothing that could be done, but due to construction at the airport, waited on tarmac for an hour before we could get to a gate, then they had problems with the ramp and that had to be addressed. But pilot was very good about keeping us informed on delays and he was as frustrated as we were."
Pros: "Delta Comfort seats"
Cons: "Shuttle driver stopped to talk to a friend thus making me late snd missed my connecton. Rude agents at gate and when I called and spoke to a Delta representative, was told that they would have never put me on that flight due to short connection time. To which I replied that thet is an issue between Delta and their business withthe booking site and the customer should not be to blame"
Pros: "Wonderful flight attendants"
Pros: "Overall great experience"
Cons: "Not having a seat assignment until arriving at the gate."
Cons: "It's just a really small plane so the comfort isn't great but only a half hour flight"
Pros: "Great flight easy boarding"
Pros: "I liked that the security line experiences very mellow, the staff all around was very friendly and nice, the TV's were great and they had free blankets and headsets. It was a very relaxing experience."
Cons: "thought the cabin could have had more heat"
Pros: "The crew was fun, informed, and very helpful."
Cons: "The seat, the entertainment, the headphone jack, the food."
Cons: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."
Pros: "Seat was comfortable, food was good."
Cons: "The woman seated next to me was the mother of one of the flight attendants. She had terrible body odor that nearly brought me to vomiting—and this was a 10 hour flight. She was also brought all kinds of amenities from the attendants from the 1st class cabin—not really appropriate."
Pros: "More leg room"
Cons: "Leg room and bigger seats"
Pros: "Crew was nice, flight was ontime"
Cons: "While boarding and before starting the engines there was no AC. Temperature was unpleasantly hot"
Pros: "I was happy with everything stewardess where very friendly everything went smoth"
Cons: "No problems"
Pros: "Most uncomfortable flight in years. No space. Hard seats, horrible food, had to beg for water. Little service, and not friendly. Overall a horrible flight. At least we made there on time"
Pros: "The crew and amenities are excellent!"
Cons: "Economy space is really tight."
Pros: "Staff was very responsive and quick to disperse food and beverages."
Cons: "I didn't care for the breakfast. The eggs tasted like the chicken and rice from the meal for dinner."
Cons: "I have been transatlantic for forty years on various carriers. Without a doubt this was my worst flying experience ever."
Pros: "This flight is usually fully booked but there happened to be an empty seat next to mine which was much appreciated"
Cons: "Plane was HOT"
Pros: "Food. Variety of entertainment. Flight had empty seats."
Cons: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Pros: "The overall flight"
Cons: "The meal on board"
Pros: "Great service. everything was on time, or early. overall pleasant experience."
Pros: "Great service!"
Cons: "Breakfast and movie selection could have been better"
Pros: "Visa for India was not checked in Denver. Landed in Frankfurt and discovered that the visa was expired. Stuck in Frankfurt for 3 nights until new visa was issued. No babes the entire time I was in Germany. Arrived in Mumbai after paying the $350 US change fee and no bags. Bags finally arrived on Monday at 9AM Without clothes, toiletries and medications for 6 nights. Now I am delayed and will probably have to pay rebuke and fare change to extend my stay here."
Pros: "Slept like a baby with no interruptions."
Pros: "1 hor 30 minutes instead of 2 hours 15"
Cons: "Worst food ever, and zero entertainment"
Cons: "Limited choice of types of meal - no vegetarian option."
Pros: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Cons: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Pros: "very professional cabin crew"
Cons: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Pros: "See above"
Cons: "See above"
Pros: "The best in-flight service I have ever had on the Lufthansa flight from Denver to Munic!"
Cons: "We were charged a rebooking fee by Lufthansa when customs searched luggage causing us to miss connecting flight"
Pros: "Crew worked very hard to accommodate us."
Cons: "Was seated in a section with many noisy infants. I could not sleep or even hear the entertainment system sometimes. Not the airline's fault. People should know better than to travel with infants. I felt sorry for the crew."
Pros: "Great crew service"
Pros: "the crew are exellent"
Pros: "Bump bump uncomfortable"
Cons: "The food is ok and the crew"
Pros: "The plane was clean, the staff for the most part friendly"
Cons: "Had to be shuttled out to the plane on the tarmac"
Pros: "Quick and easy in all aspects"
Pros: "Got upgraded to Business Class"
Pros: "Flight was on time comfortable good crew clean and upbeat"
Pros: "Lufthansa certainly stands out above ALL American carriers"
Cons: "The crew we had was very impatient and irritated quickly. The flighy attendent name was Jorge. Starting at the beggining of the flight before we took of I asked him about the head phones. One child had one on tye chair and I asked him if its suppose to be on the seat or given later on. He said it will be passed later and then with a patronizing manner he gave another head phone set and said: "I guess we havw an emergency". On the flight, every time he with the food and drinks he just stood there next to me talking over my head with the passenger begind me. Very uncomfortable, especially when it happens 6 or 7 times. When asking what drink we wanted ( the first time), i replied apple and orange juicewith no ice. He replied, with a patronizing manner "this it European company, not American company. Here we don't put ive if you do not ask for it".The incident that bother me the most is one that involved my kids also. My daughter (3 years old) was a bit scared of the flight, tired and did not want to sit on her chair. We tried to keek her on the chair buy she started crying laying down on the floor infront of our seats. Jorge the flight attendant saw her and told me to put her on the seat. Not in a manner I expect out of soneone in the service industry. I told him we are working on it and we will have her on the chair as soon as we can. When I said that he got irritated and a bit aggressive. For no reason the situation became hostile. The flight attendent on the other side (do not know his name). Can over and asked us what we needed amd if we need help. I told the other flight attendant we need 5 minutes and he said OK. After a few minutes she calmed down. Anotger passenger asked Jorge what beer it is and he replied, with contempt, " its German beer, its good"."
Pros: "Good flight good seats smooth ride."
Cons: "Boarding was not organized."
Pros: "United is a good partner to Lufthansa. I like United. It was a quick flight, but a good one."
Pros: "Nice plane and crew"
Cons: "Really? They took my new expensive lighter from my checking luggage? A can of hair spray is just as deadly, are they going to not permit those?...stupid idiots!!!"
Pros: "Helpful ground personnel - seems like this connection issue happens often"
Cons: "Leaving Frankfurt late....hanging around airport waiting for a rebook"
Cons: "Couldn't sleep because of seating."
Pros: "No communication"
Cons: "Unhelpful and now luggage has been lost going on 3 days in same clothes"
Pros: "Nice crew"
Cons: "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
Pros: "Pleasant crew."
Cons: "Annoying kids in seats behind us :( Not enough leg room for someone over 6 feet tall."
Cons: "The seat was changed without any communication. Also, on-line checking from internet was not functioning."
Pros: "First Time on Lufthansa and came away extremely impressed. I'm a million miler on Delta so I know a little about flying a mainline carrier. Lufthansa blew me away with the level of service and friendliness. It was a short (90 minute) flight but they still offered a free breakfast sandwich along with the beverages. Flight Attendants can switch from German to English without hesitation and were very professional. Look forward to flying with them again."
Cons: "Can't think of anything"
Pros: "Excellent service from a very friendly staff. Wonderful entertainment options to pass the time on a lengthy flight. Couldn't have been a smoother experience."
Cons: "Nothing at all!"
Pros: "The direction"
Cons: "One flight attendant was rude to me"
Cons: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"
Cons: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."
Pros: "Swedish lady good, Spanish lady not as much."
Cons: "Spanish lady."
Cons: "frankfurt airport security is a nightmare"
Cons: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Cons: "Seat was super narrow."
Pros: "Clean and very good stewardesses"
Cons: "Could not have been better"
Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Cons: "Late departure. No roof during queuing for loading and rain..."
Pros: "The stand was really kind."
Cons: "I was"
Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."
Pros: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."
Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."
Pros: "Timely & helpful"
Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Cons: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Cons: "Internet page for buying excess baggage was difficult to understand."
Pros: "I slept the whole way through"
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Pros: "Free coffee in the plane"
Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Cons: "Didn’t have veggies good on board"
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Cons: "I didn't get any veg options for my dinner at all"
Pros: "I mean, it was how a flight should be, painless."
Cons: "Water and beer paying"
Pros: "On time and courtesy"
Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Cons: "Check-in was slightly confusing to know where you had to go."
Pros: "Nothing at all"
Cons: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Pros: "It flew"
Cons: "The effort put in to work with change of plans"
Pros: "Not enough space to store items."
Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Pros: "Too upset to continue senseless survey"
Cons: "Vacation ruined"
Cons: "Only water or coffee/tea. Not even soda."
Cons: "Crew service is very poor"
Cons: "See above"
Cons: "Miserable cramped seating ."
Cons: "1st class could not board because that area was not cleaned"
Cons: "That it was cancelled"
Pros: "It was canceled!"
Cons: "It was cancelled!"
Cons: "The fight was cancelled due to the on-going Swedish pilot strike."
Pros: "The Plus Seating was really good"
Pros: "Everything was great!"
Cons: "This survey is broken and keeps sending you back to step 1. Icelandair staff were full of misinformation. Chicken sandwich was full of shrimp, which is a major allergen."
Pros: "The crew was very nice."
Cons: "I sat next to a very large man which made the flight very uncomfortable. Also, the coffee was only about 1/2 full."
Cons: "They did not have hamburgers but when I called about seat reservation I was told I had order a hamburger but they weren’t even on the menu."
Pros: "Reasonable fares. Good baggage accommodations. Denver to Iceland direct. Nice flight staff. The flight attendant pointed out the people who were awake the northern lights which was definitely the highlight of my trip!"
Cons: "Seats small. Surprised no meals unless purchased. But didn’t matter too much I ate before the flight left. And it was nice to have something to purchase if needed. It was confusing where I could purchase my baggage ahead of the me while checking in online so I just paid for it once I got to the airport."
Pros: "On time departure Landed earlier than expected"
Cons: "Disappointed alcohol was not complimentary like all my previous international flights."
Pros: "Great crew, comfortable seats although was unable to choose seats prior to check in."
Cons: "Got charged for bags when we had booked regular economy class, NOT economy “light”. Was told the baggage policy changed since we booked - TOTAL BS! Also, c’mon, give us ONE free beer on a 7 hour flight."
Pros: "Comfortable seats. I slept the whole flight!"
Cons: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Pros: "The overall mediocre entertainment was the best part."
Cons: "Bag drop took 75 minutes waiting in a line with minimal signage. The middle seat is not designed to accommodate a small backpack, let alone, my tiny, size 5 feet. There are no snacks provided (7.5 hour flight) and NO refills on WATER!!"
Pros: "The flight was smooth and the service was great."
Cons: "Nothing to complain about"
Cons: "Surprised by very large bag fees, reservation was unclear about baggage allowance and charges."
Pros: "The seats were roomy and comfy and I was glad I didn’t have to pay extra for a seat like other airlines."
Cons: "Boarding was very confusing and the customers reacted by plowing Willynilly down the ramp nano seconds after the physically challenged were wheeled on to the plane ignoring the airline staff at the gate. I went with the flow praying I would not get arrested. We boarded a total of 40min late . Second if I am paying for my baggage I should not have to wait 30-40 min for them to come out at baggage claim."
Cons: "Flight was canceled due to strike in Iceland, and Iceland Air offered NO COMPENSATION. We were stranded in the Denver Airport for two days with kids, but our dog was not brought back to us during that time. We were finally re-routed via another airline."
Cons: "I thought there would be an on flight meal with the international flight."
Pros: "Comfortable planes, nice crew, great pilots"
Cons: "No food served"
Pros: "Clean. Good service. Just way better than most domestic flights in recent memory."
Cons: "Never flee international without getting a free meal before. Pretty sad. Plus, they charged for earphonestoo. Ridiculous."
Pros: "Nice people, efficient, Good coordination of flights in Reyjavik."
Cons: "Food and seats. All airline seats are made for very tiny people. I was cramped and I'm not fat."
Pros: "On time, good service, quick boarding. Overall very good experience."
Cons: "Boarding the bus was crowded, disorganized"
Cons: "Lack of food for a 7hr flight"
Pros: "Crew was nice"
Cons: "Tight fit...herded like cattle in Iceland...barely made my connecting flight. No one available to give info on where to go or why we were delayed. Oh...and seven hour flight...no food. But pretty sunset"
Cons: "3 hour delay from Denver translated into a 6 hour delay to my final destination. Food on board is expensive, even when other airlines offer food in their ticket prices. Very likely will not fly on Iceland Air again."
Pros: "I liked how small the airport was in Iceland no freaking out when your plane lands and your connection is already boarding"
Cons: "There was no meal provided which was a bit of a surprise for an international flight.."
Pros: "Best airplane experience I've ever had! Great airline!"
Pros: "Found Iceland Air flight cancelled at airport after a thirty minute wait in line and finding the ticket agent. Eventually given phone number, called and found re-booked on Lufthansa Airlines. Now that flight was perfect, with the best Airline Food ever. Booked through Frankfurt with great connection to Amsterdam. Will compare if we get return trip through Iceland Air."
Cons: "No E-mail or other notice as to cancelled flight. No sign at counter. No specific agent found. Finally upon talking with a substituting Lufthansa agent we were given a number to call. Very bad customer service at the counter."
Pros: "Non stop great service"
Pros: "Very comfortable seat in row 5"
Pros: "Everything A-OK."
Pros: "See comments above."
Cons: "See comments above."
Cons: "They dont offer a meal for free."
Cons: "My wife's bag did not make the plane from KEF to AMS. Still hasn't arrived 30 hours later."
Cons: "Depending on the seat you get (aisle, middle, or window) you either can or cannot fit anything under the seat in front of you. Each seat has different space. What I usually take wouldn't fit anywhere but the window. The middle seat space is USELESS as there is something installed that MAY give you about 6 inches from floor to it. The aisle seat's forward under space is a cube shape, so typical carry-ons won't fit there either. As I slept the whole way to Reykyavik, I don't know much about the service. The under seat space may lead me to not booking Icelandair again."
Pros: "Icelandair is great because your connection waits for you even if your flight is late."
Pros: "The crew was nice and it was nice that they gave my 8 year old son an activity bag and free meals. The entertainment center was great. The flight was on time and everything seemed to run smoothly."
Cons: "It felt like a domestic flight in that there wasn't a lot of extra space and we had to pay for everything (food, snacks, headphones, wifi) aside from soft drinks."
Cons: "Did not realize that free meals were not provided. The trip ended without eating for 9 hours, as no hot meals were offered."
Cons: "No blankets and the temp in the plane was freezing. Possibly this is only for this specific flight, very little info on delay and almost no info on what was going on."
Cons: "Flight was delayed from Reykjavik over 1.45 hrs, which made us barely able to catch the connecting flight in Stockholm. Were told wrong info by an attendant that we had to go thru customs in Stockholm. Were not told by Denver check in staff in Denver that we had to pick up our one checked bag in Stockholm, and rechecking it before getting on the SAS flight to Gothenburg, so the bag got left in Stockholm.."
Cons: "Arrived late."
Cons: "Meals on menu were not available."
Cons: "Got bumped from flight and caused layover. Lost baggage. Tv sound did not work in air."
Pros: "I enjoyed everything about my experience with Icelandair. I am going to be flying into London through them for now on and hopefully on an annual basis!"
Cons: "The movies were all old, no new variety. They refused to let us take our bag on to the plane even though it fit in their provided sample bin and made us check it at the gate. There was plenty of room on the plane bins and several bigger backpacks than our small duffle bag! This caused us a lot of extra time spent upon arrival waiting for it"
Cons: "you cancelled my flight, no more Iceland air for us, we had to cancel our entire vacation."
Pros: "-This was the first time flying with Icelandair and will definately fly with you again. Hot coffee was very good and so was the Yogart."
Cons: "Not having a meal available. Next time I will know to pack a sandwich."
Pros: "Folks were friendly and efficient."
Cons: "Not enough space"
Pros: "I appreciated the fact that we were able to fly out despite there being a major snow storm and closed airport just hours before our takeoff. We also appreciated being able to switch our connection flight fairly easily once we knew we would be delayed. The staff was very kind and since we had a longer layover in Keflavik, we were very grateful for the food vouchers to used in the airport while we waited."
Cons: "The airline wouldn't make a decision about whether or not the plane would be flying out on time or be delayed until about an hour before our original boarding time. Seeing as the airport and only road getting to the airport were closed, it seems like they would have been able to make that decision and alert all passengers much sooner. We kept calling in to check on the flight status and they said we would receive texts and emails with any changes, but I never did."
Pros: "Huge snowstorm in Denver caused the airport to shut down. Plane left about 5 hours late. We missed our connection and even though it wasn't Icelandic Air's fault they gave me a taxi, a room and three meals until I caught my connecting flight the next day. Amazing service."
Pros: "Comfortable seat and enjoyed movie/TV selection."
Pros: "I liked the professionalism of the crew, the comfort of the seating, and the blankets. I found the safety briefing very creative and entertaining."
Cons: "I did not like having to pay for snacks or the fact that our row could not access the flightpath on our screens. I also was most annoyed by the passenger behind me who seemed not to know that her tapping fingers on the screen in front of her were actually tapping the back of my head as I tried to sleep. Perhaps airlines could remind passengers that what they do to the seat in front of them affects the occupants of those seats?"
Pros: "Food and entertainment options a step above US options"
Cons: "Icelandair used other airlines personnel to check us in in Denver. Did a poor job describing flight options such as Saga Club access to Nited Club lounge."
Airlines flying from Colorado to Stockholm Arlanda Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Colorado to Stockholm Arlanda Airport
Masks required on board, masks provided on flights from Colorado to Stockholm Arlanda Airport
Social distancing seating
Middle seats unavailable to book on flights from Colorado to Stockholm Arlanda Airport
Testing for antibodies, testing for symptoms for flights from Colorado to Stockholm Arlanda Airport
Waiving of change fees. Search flexible flights from Colorado to Stockholm Arlanda Airport