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(Round-trip)
Airports
Origin
San Francisco
$360
only
$360
New York
$334
only
$334
Baltimore
$370
only
$370
Chicago
$380
only
$380
Los Angeles
$335
only
$335
Newark
$354
only
$354
Oakland
$335
only
$335
Washington
$366
only
$366
Destination
Stockholm
$334
only
$334
Fri, Mar 9
JFK
ARN
7h 20m
Mon, Mar 12
ARN
JFK
18h 20m
Trip: 3 days
7.6GoodShow reviews
Overall 7.6 Good
Based on 22 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
ARN
Excellent 10.0

I think your website is very confusing. I tried to figure out if i had paid for a meal and i couldn't figure that out. When i got on the plane I asked the flight attendant and she said i had and that a lot of people had the same question. I explained that the website and the email confirmation just don't tell you anything.

JFK
ARN
Excellent 9.6

there was a 3 hour delay which made the wait with kids tough

JFK
ARN
Mediocre 2.0

My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here.

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

JFK
ARN
Excellent 10.0

The seats were spacious and the flight attendants were nice!

Sun, Jan 14
EWR
ARN
9h 45m
Thu, Jan 18
ARN
EWR
10h 40m
Trip: 5 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

HEL
KEF
Excellent 10.0

Crew very nice, food delicious and nutritious

ORD
KEF
Good 7.0

Such a short connection time. 45 minutes does not allow for much margin of error.

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

KEF
EWR
Good 7.3

It was a smooth flight and the crew were quite attentive.

I didn't like the confusion of boarding. We stood in a long line for quite a while before boarding began. There were three other lines going to other destinations, which made it confusing and packed with people. Check in was a little stressful as well. Due to a belt malfunction, we had to wait in line for a long time without any information. Once we were able to check our bags, my husband's bag was declined. We had to wait in another line before finally getting the go ahead to go to customs. For the amount of money I paid, I thought a snack would have been provided.

Tue, Feb 20
SFO
ARN
14h 20m
Wed, Mar 14
ARN
SFO
14h 55m
Trip: 22 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
YYZ
KEF
Okay 4.3

The cabin crew, their uniforms, the pink lights, the menu for souvenirs.

Lack of communication, fees are very expensive for luggage. I flew Toronto to Iceland and Iceland to London. In Toronto the crew arrived late and had people who checked in online come and show their iD documents. People were confused and lining up for regular boarding so half way through they just started boarding. It was ridiculous.

YYZ
KEF
Good 6.5

Staff were very nice on the flight. Price of ticket was great if you're able to travel light & bring a small personal item only (otherwise you are charged for baggage).

Your flight is only economical if you don't need to bring a carry-on or check a bag. Also if you bring your own snacks/light meal as everything else is an added cost. Water isn't even provided. Seats are ok, could be a bit more comfortable.

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
LGW
Okay 4.3

The crew.

In Iceland, I didn’t think the boarding process could be any worse then the first leg of the flight, but it was. They were making announcements looking for 5 volunteers to stay overnight and catch the next flight out as this one was full. I believe I was the only volunteer and somehow i still ended up making the flight. This caused a lot of confusion with my friend picking me up in London. No passengers knew what was happening in Iceland as there was no communication from the airline and panic had started to spread. They didn’t even tell us we were to board a bus once through the gate, that took us to our plane. No one directed us once on the tarmac, so on the plane people from the front were coming from the back door.... chaos.

KEF
EWR
Okay 5.0

I already emailed WOW customer service and have yet to receive a response. Please respond to my email as it has been past your typical turnaround time

Mon, May 7
DCA
ARN
10h 59m
Thu, May 17
ARN
DCA
13h 09m
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
IAD
LAX
Okay 4.0

Had xtra legroom and Wi-Fi

I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.

DEN
CLE
Excellent 10.0

Communication about a shot delay was clear and helpful! Very professional and kind with a tiny bit of humor, which was refreshing!

Pretzels were a little stale!

DEN
LGA
Excellent 8.3

The crew did a good job with the sick woman.

IAH
LAS
Good 7.3

Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.

JAX
IAH
Good 7.6

N/A

Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.

Tue, Dec 5
LAX
ARN
10h 25m
Mon, Dec 11
ARN
LAX
11h 00m
Trip: 7 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 12 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
JFK
LGW
Mediocre 2.0

I got a refund. Nothing other than that.

Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest.

LGW
DEN
Excellent 8.0

I fly routinely for work including internationally. I have always been able to carry on 2 pieces of hand luggage -- 1 small rolling bag and a personal messenger bag. I was surprised upon my return flight to be told I had to check one of my bags because their combined weight > 10kg. There was no problem with me having both bags for carryon during my departing flight. The return flight wasn't even half full, so there was plenty of cabin space for my rolling bag. Instead, this was a ridiculous policy of Norwegian so that they could ring some money out of me. I doubt I will fly with them again.

LAX
ARN
Okay 4.6

We didn't realize that when you book a trans-continental/trans-Atlantic flight under the "Lowfare" pricing that it comes with ZERO amenities. We're talking no food, no water, no blankets, broken armrest and a crew that is helpless to accommodate. The idea is to save money and customize paying for your amenities, but it just results in cranky passengers.

Lowfare = No fair. At the time of booking, we were not warned that it did not include amy meals or amenities. We would have paid more from the start if that was clearly indicated.

CDG
JFK
Okay 4.3

New plane with good entertainment system

Worse cabin crew I’ve seen on any airline Extremely unfriendly and short with passengers Same on outbound flight. For this reason will never use that airline again.

LAX
ARN
Good 7.3

Easy experience overall, good value. Crew was efficient.

Flight had several angrily screaming children. Neither attendants nor parents did anything to quiet them.

Sun, Jan 14
EWR
ARN
9h 45m
Fri, Jan 19
ARN
EWR
10h 40m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

BOS
KEF
Good 6.6

Service of staff was sub par compared to other airlines serving Germany

LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

KEF
MUC
Good 7.0

Really? Not even a snack on a 6 hour flight?

Tue, May 8
DCA
ARN
18h 40m
Thu, May 17
ARN
DCA
17h 59m
Trip: 10 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
RSW
Excellent 9.0

The temperature on the plane was close to that of a freezer. Very cold for some unusual reason. Otherwise a great flight -- on time departure and arrival -

DEN
CLE
Excellent 10.0

Communication about a shot delay was clear and helpful! Very professional and kind with a tiny bit of humor, which was refreshing!

Pretzels were a little stale!

DCA
IAH
Good 7.3

Crew was great and helpful!

Not enough options for people with celiac.

DEN
LGA
Excellent 8.3

The crew did a good job with the sick woman.

FAT
DEN
Excellent 8.0

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

Fri, Dec 29
LAX
ARN
10h 25m
Fri, Jan 12
ARN
LAX
11h 00m
Trip: 15 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 12 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
LAX
ARN
Mediocre 2.0

Norwegians flight was delayed by more than four hours which caused the connecting flight to be missed. When I called for assistance in rebooking the connecting flight they told me all other flights were full and I would either have to find another airline and book connecting flight on my own or wait 4 days until they had an available connecting flight. Since my tours and accommodations were already booked I had to cancel my Norwegian flight and rebook a new last minute flight at much greater cost. Norwegian gave no reason for the delay and insufficient service on getting me to my final destination,

LAX
ARN
Okay 5.6

The staff was friendly and seats were comfortable enough. Good entertainment.

Boarding delayed with little explanation, no meals provided without purchase even though flight was overnight and 10+ hours (haven't experienced this before), pricey food/drinks ($3 tea/water), some bathrooms out of order, screens unadjustable to seat position, no pillows or blankets provided

LAX
ARN
Good 7.3

Easy experience overall, good value. Crew was efficient.

Flight had several angrily screaming children. Neither attendants nor parents did anything to quiet them.

LAX
BCN
Good 6.3

The whole crew was friendly and accommodating. One crew member in particular named Javi.

No food or beverages served. Uncomfortable and squished seating.

LGW
JFK
Mediocre 3.3

It's unpleasant that the crew does not come through and at least offer complimentary water. I had to get up each time to ask the crew for water and was given a small cup to take back to my seat. Once, I was told they were too busy. By the end of the 8-hour flight, I had a headache from dehydration. Not fun. I'm unlikely to fly Norwegian again.

Tue, Nov 28
ORD
ARN
10h 50m
Mon, Dec 11
ARN
ORD
11h 25m
Trip: 14 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
YYZ
KEF
Okay 4.3

The cabin crew, their uniforms, the pink lights, the menu for souvenirs.

Lack of communication, fees are very expensive for luggage. I flew Toronto to Iceland and Iceland to London. In Toronto the crew arrived late and had people who checked in online come and show their iD documents. People were confused and lining up for regular boarding so half way through they just started boarding. It was ridiculous.

BOS
KEF
Okay 4.0

Crew was nuce

Cramped seating. No entertainment. Upcharges

KEF
EWR
Okay 5.0

I already emailed WOW customer service and have yet to receive a response. Please respond to my email as it has been past your typical turnaround time

KEF
FRA
Mediocre 2.0

No much

Terrible service

KEF
BRU
Mediocre 3.6

Only the price

Had to run cause first flight very late Why does this airline calculate to not let people having a break, real food, shopping, smoking in Rekjavik. Late in Bru too + half a mile to walk No food available on board, only junk sad!

Thu, Jan 18
JFK
ARN
9h 50m
Sat, Jan 20
ARN
JFK
10h 50m
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6236 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
HEL
KEF
Excellent 10.0

Crew very nice, food delicious and nutritious

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

BOS
KEF
Mediocre 2.0

Tried to reschedule flight just a few days later because of a friend's wedding. It would have cost more in fees to reschedule the flight than it cost in the first place, and THEN I would have had to pay for an entirely new flight. JustFly was absolutely awful to work with and showed neither remorse nor compassion.

LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

Mon, Jan 8
OAK
ARN
10h 10m
Mon, Jan 22
ARN
OAK
10h 40m
Trip: 15 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 7 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
CPH
LAX
Okay 4.6

Direct flight

I was thought that when i purchased/booked my flight in Norwegian Air that the food

LAX
LGW
Excellent 8.0

Pricing was the best!

I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above.

JFK
LGW
Good 6.8

Decent hot meal served. Pleasant flight attendants.

In flight entertainment system was out for the whole flight at all seats.

LGW
JFK
Mediocre 3.3

It's unpleasant that the crew does not come through and at least offer complimentary water. I had to get up each time to ask the crew for water and was given a small cup to take back to my seat. Once, I was told they were too busy. By the end of the 8-hour flight, I had a headache from dehydration. Not fun. I'm unlikely to fly Norwegian again.

OAK
ARN
Good 7.0

The flight was on time.

Sun, May 6
BWI
ARN
32h 44m
Thu, May 17
ARN
BWI
20h 04m
Trip: 12 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
DEN
CLE
Excellent 10.0

Communication about a shot delay was clear and helpful! Very professional and kind with a tiny bit of humor, which was refreshing!

Pretzels were a little stale!

DSM
IAH
Excellent 10.0

Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity.

EWR
NRT
Mediocre 3.6

There was a flight attendant who was a little rude.

IAD
LAX
Okay 4.0

Had xtra legroom and Wi-Fi

I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.

FAT
DEN
Excellent 8.0

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

Tue, Dec 5
ORD
ARN
10h 50m
Mon, Dec 11
ARN
ORD
11h 25m
Trip: 7 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
BOS
KEF
Okay 4.0

On flight back, how are you letting there be a 7 hours flight without any free food? For sure I understand I paid for an inexpensive flight, but offer a small biscuit and some water, or juice at the bare minimum.

KEF
BRU
Mediocre 3.6

Only the price

Had to run cause first flight very late Why does this airline calculate to not let people having a break, real food, shopping, smoking in Rekjavik. Late in Bru too + half a mile to walk No food available on board, only junk sad!

ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

YYZ
KEF
Good 6.5

Staff were very nice on the flight. Price of ticket was great if you're able to travel light & bring a small personal item only (otherwise you are charged for baggage).

Your flight is only economical if you don't need to bring a carry-on or check a bag. Also if you bring your own snacks/light meal as everything else is an added cost. Water isn't even provided. Seats are ok, could be a bit more comfortable.

YYZ
KEF
Okay 4.3

The cabin crew, their uniforms, the pink lights, the menu for souvenirs.

Lack of communication, fees are very expensive for luggage. I flew Toronto to Iceland and Iceland to London. In Toronto the crew arrived late and had people who checked in online come and show their iD documents. People were confused and lining up for regular boarding so half way through they just started boarding. It was ridiculous.

Sat, Mar 10
EWR
ARN
9h 45m
Fri, Mar 16
ARN
EWR
10h 40m
Trip: 6 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
MUC
Good 7.0

Really? Not even a snack on a 6 hour flight?

ORD
KEF
Excellent 8.0

The experience was fine other than I was surprised for an international flight I had to buy food.

KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

ORD
KEF
Good 7.0

Such a short connection time. 45 minutes does not allow for much margin of error.

KEF
CPH
Mediocre 2.0

Flight was canceled and I had to find out through twitter, they never called me about it until two hours before my new flight that they had put me on. Couldn't even reach them by phone. The calls would drop each time.

Tue, Jan 16
LAX
ARN
10h 25m
Wed, Jan 24
ARN
LAX
11h 00m
Trip: 9 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 12 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
LAX
ARN
Good 6.0

Staff was young and nice. The plane was smaller than most international flights so it was not an uncomfortable flight. There were almost no line for the bathroom.

My fiancé and I paid for meals and things were highly unorganized during the flight. The flight attendants were going through aisles asking everyone if they ordered a meal, and serving them after by checking a paper list. So we got our first meal and weren't even offered our second meal. I thought that the second meal might had been an option while on the plane. We landed hungry and bought food during our layover, which is when I found out through my sister that the second meal was included in our meal plan (she was sitting in another row). Also, our flight was delayed and we weren't receiving any notifications, updates or explanation why. It was not until 5 minutes prior to boarding that the agents told everybody that we will be able to board soon.

CDG
JFK
Okay 4.3

New plane with good entertainment system

Worse cabin crew I’ve seen on any airline Extremely unfriendly and short with passengers Same on outbound flight. For this reason will never use that airline again.

LGW
JFK
Mediocre 3.3

It's unpleasant that the crew does not come through and at least offer complimentary water. I had to get up each time to ask the crew for water and was given a small cup to take back to my seat. Once, I was told they were too busy. By the end of the 8-hour flight, I had a headache from dehydration. Not fun. I'm unlikely to fly Norwegian again.

JFK
LGW
Mediocre 2.0

I got a refund. Nothing other than that.

Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest.

LAX
LGW
Excellent 8.0

Pricing was the best!

I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above.

Tue, Jan 9
SFO
ARN
14h 20m
Wed, Jan 17
ARN
SFO
14h 55m
Trip: 9 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

KEF
EWR
Okay 5.0

I already emailed WOW customer service and have yet to receive a response. Please respond to my email as it has been past your typical turnaround time

BOS
KEF
Okay 4.0

Crew was nuce

Cramped seating. No entertainment. Upcharges

SXF
KEF
Good 6.0

The good InterCity Hotel to wait out our cancellation.

Any airline might need to cancel a flight, but WOW Air needs to work at its communication.Was it weather in Chicago (the forecast was fine), Reykavik (but another flight headed out the same time), or were we lied to? We learned our flight was cancelled at the gate. Other passengers received phone messages, we did not. There was nothing on the monitors in the airport to say the flight was cancelled. Cannot WOW and the airport ensure this is communicated in multiple ways? We were grateful WOW put us up in a nice hotel for two days, but did it have to be two days? We re-booked and got a confirming email, but with no evidence of our reservation on the app or the website, we headed to the airport not knowing whether we had a seat or not. Hope this helps to prevent customers turning away from WOW because the concept of WOW is a good one.

YYZ
KEF
Good 6.5

Staff were very nice on the flight. Price of ticket was great if you're able to travel light & bring a small personal item only (otherwise you are charged for baggage).

Your flight is only economical if you don't need to bring a carry-on or check a bag. Also if you bring your own snacks/light meal as everything else is an added cost. Water isn't even provided. Seats are ok, could be a bit more comfortable.

Sun, May 6
DCA
ARN
17h 05m
Wed, May 16
ARN
DCA
21h 50m
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
DSM
IAH
Excellent 10.0

Boarding seemed smother than usual. I had an issue with a large back pack that wouldn't fit in the overhead due to a smaller plane travelling to Houston from Des Moines, Flight attendant was extremely helpful as it was expensive camera equipment and was able to stow it so that i didn't have to check it at the door. Most appreciated their sensitivity.

JAX
IAH
Good 7.6

N/A

Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.

IAD
LAX
Okay 4.0

Had xtra legroom and Wi-Fi

I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.

DEN
LGA
Excellent 8.3

The crew did a good job with the sick woman.

IAH
LAS
Good 7.3

Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.

Tue, Jan 9
EWR
ARN
9h 45m
Mon, Jan 29
ARN
EWR
10h 40m
Trip: 21 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 6243 reviews
Overall
7.6
Boarding
7.3
Comfort
7.5
Crew
8.2
Entertainment
7.8
Food
6.3
KEF
BOS
Mediocre 2.0

Iceland Air itself is fine.

I had to buy the tickets through JustFly, which is an absolute scam and bilked me out of $750.

BOS
KEF
Good 6.6

Service of staff was sub par compared to other airlines serving Germany

LGW
KEF
Good 6.0

The lights in the cabin were great set up to look like the Aurora

Offered 1 drink and no snack. Rarely do you see the crew on their flights

HEL
KEF
Excellent 10.0

Crew very nice, food delicious and nutritious

LGW
KEF
Excellent 8.3

After a long journey overall, it was nice to have an easy plane ride to Iceland!

N/A

Fri, Jan 19
LAX
ARN
10h 25m
Wed, Jan 24
ARN
LAX
11h 00m
Trip: 6 days
5.9OkayShow reviews
Overall 5.9 Okay
Based on 12 reviews
Boarding
7.3
Comfort
7.2
Crew
7.7
Entertainment
7.2
Food
6.4
LAX
ARN
Good 6.0

Staff was young and nice. The plane was smaller than most international flights so it was not an uncomfortable flight. There were almost no line for the bathroom.

My fiancé and I paid for meals and things were highly unorganized during the flight. The flight attendants were going through aisles asking everyone if they ordered a meal, and serving them after by checking a paper list. So we got our first meal and weren't even offered our second meal. I thought that the second meal might had been an option while on the plane. We landed hungry and bought food during our layover, which is when I found out through my sister that the second meal was included in our meal plan (she was sitting in another row). Also, our flight was delayed and we weren't receiving any notifications, updates or explanation why. It was not until 5 minutes prior to boarding that the agents told everybody that we will be able to board soon.

LAX
BCN
Good 6.3

The whole crew was friendly and accommodating. One crew member in particular named Javi.

No food or beverages served. Uncomfortable and squished seating.

LAX
ARN
Okay 4.6

We didn't realize that when you book a trans-continental/trans-Atlantic flight under the "Lowfare" pricing that it comes with ZERO amenities. We're talking no food, no water, no blankets, broken armrest and a crew that is helpless to accommodate. The idea is to save money and customize paying for your amenities, but it just results in cranky passengers.

Lowfare = No fair. At the time of booking, we were not warned that it did not include amy meals or amenities. We would have paid more from the start if that was clearly indicated.

LAX
LGW
Excellent 8.0

Pricing was the best!

I would pay more for 1.) Better Food 2.) Friendlier staff... staff is untrained and not really very welcoming. They treat you like you are in their way! 3.) Better seats. Seats aren't bad but not super comfortable for long flight. BA and Virgin used to be great but they are both dropping off. Norwegian is a far better deal but it might see more business if it works on the above.

CDG
JFK
Okay 4.3

New plane with good entertainment system

Worse cabin crew I’ve seen on any airline Extremely unfriendly and short with passengers Same on outbound flight. For this reason will never use that airline again.

Sun, Jan 14
ORD
ARN
10h 50m
Mon, Jan 22
ARN
ORD
11h 25m
Trip: 9 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1048 reviews
Overall
6.0
Boarding
6.4
Comfort
5.7
Crew
7.0
Entertainment
4.2
Food
4.7
ORD
KEF
Mediocre 2.8

Great little airport in Iceland , fast customs lane and between gates liked the smoking patio.at Reykjavik About WOW : only the price and nice lady at BRU check-in

BRU-CHI arrived very late, no time for anything at Reykjavik like eating/shoping. This won't make me spend more on the plane! Same problem return CHI-Reykjavik, had to run for making the connection Pilot talking every 10 mn + light on all the time .True on the 4 WOW flights Crew traying to sale junk all the time -BUT- No real food avalable on the 4 flights Iven not 1 cup of water without a credit card. Very stupid and not legal Why don't you make people pay to go restroom?

YYZ
KEF
Good 6.5

Staff were very nice on the flight. Price of ticket was great if you're able to travel light & bring a small personal item only (otherwise you are charged for baggage).

Your flight is only economical if you don't need to bring a carry-on or check a bag. Also if you bring your own snacks/light meal as everything else is an added cost. Water isn't even provided. Seats are ok, could be a bit more comfortable.

KEF
FRA
Mediocre 2.0

No much

Terrible service

SXF
KEF
Good 6.0

The good InterCity Hotel to wait out our cancellation.

Any airline might need to cancel a flight, but WOW Air needs to work at its communication.Was it weather in Chicago (the forecast was fine), Reykavik (but another flight headed out the same time), or were we lied to? We learned our flight was cancelled at the gate. Other passengers received phone messages, we did not. There was nothing on the monitors in the airport to say the flight was cancelled. Cannot WOW and the airport ensure this is communicated in multiple ways? We were grateful WOW put us up in a nice hotel for two days, but did it have to be two days? We re-booked and got a confirming email, but with no evidence of our reservation on the app or the website, we headed to the airport not knowing whether we had a seat or not. Hope this helps to prevent customers turning away from WOW because the concept of WOW is a good one.

KEF
EWR
Okay 5.0

I already emailed WOW customer service and have yet to receive a response. Please respond to my email as it has been past your typical turnaround time

*
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