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Thu 1/18
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(Round-trip)
Airports
Origin
San Francisco
$260
only
$260
New York
$268
only
$268
Newark
$240
only
$240
Oakland
$303
only
$303
Boston
$230
only
$230
Destination
Stockholm
$230
only
$230
Sun, Jan 28
BOS
ARN
10h 20m
Sun, Feb 4
ARN
BOS
11h 25m
Trip: 8 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

ORD
KEF
Mediocre 2.6

Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.

KEF
CDG
Okay 5.6

Same as listed above

KEF
SXF
Mediocre 2.0

There was no rebooking to Berlin. WOW offered a flight to Copenhagen with no guarantee of a connection to Berlin.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

Thu, Apr 12
JFK
ARN
7h 40m
Mon, Apr 16
ARN
JFK
8h 20m
Trip: 5 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

JFK
ARN
Mediocre 3.0

Rude staff

JFK
ARN
Mediocre 3.6

It was a nice new plane.

They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance.

JFK
ARN
Excellent 9.6

there was a 3 hour delay which made the wait with kids tough

JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

Tue, Jan 30
BOS
ARN
10h 20m
Sun, Feb 4
ARN
BOS
11h 25m
Trip: 6 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
KEF
SXF
Mediocre 2.0

There was no rebooking to Berlin. WOW offered a flight to Copenhagen with no guarantee of a connection to Berlin.

KEF
ORD
Okay 4.3

Cheap price and sources of entertainment

We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.

ORD
KEF
Mediocre 2.6

Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.

KEF
BOS
Good 6.0

That was a pleasant flight with quick check in.

There was no free beverages like water, tea or coffee.

FRA
KEF
Mediocre 2.0

This airline is disaster. They trielt live on the planet don’t give a &$!@ Made us buy new tickets for the following day for a type o on the ticket. They just didn’t care...

They kept me and my two year old in the plane for almost 4 hours and told us that we will take off every ten minutes, but obviously we never did. We got rebooked for the following day. They provided a small room to stay in and $7 wach for food. They treated us like a huge inconvenience. We had to pay for food, my husband had to take another day off work to come get us. This airline is shameless. We are spending more money to with a different air line next time.

Sat, Apr 7
BOS
ARN
10h 50m
Fri, Apr 13
ARN
BOS
10h 55m
Trip: 7 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

ORD
KEF
Mediocre 2.6

Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.

CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

KEF
SXF
Mediocre 2.0

There was no rebooking to Berlin. WOW offered a flight to Copenhagen with no guarantee of a connection to Berlin.

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

Sat, Apr 21
BOS
ARN
10h 50m
Wed, Apr 25
ARN
BOS
10h 55m
Trip: 5 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
KEF
SXF
Mediocre 2.0

There was no rebooking to Berlin. WOW offered a flight to Copenhagen with no guarantee of a connection to Berlin.

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

FRA
KEF
Mediocre 2.0

This airline is disaster. They trielt live on the planet don’t give a &$!@ Made us buy new tickets for the following day for a type o on the ticket. They just didn’t care...

They kept me and my two year old in the plane for almost 4 hours and told us that we will take off every ten minutes, but obviously we never did. We got rebooked for the following day. They provided a small room to stay in and $7 wach for food. They treated us like a huge inconvenience. We had to pay for food, my husband had to take another day off work to come get us. This airline is shameless. We are spending more money to with a different air line next time.

KEF
CDG
Okay 5.6

Same as listed above

Thu, Apr 12
JFK
ARN
7h 40m
Mon, Apr 23
ARN
JFK
8h 20m
Trip: 12 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

JFK
ARN
Mediocre 3.0

Rude staff

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Mediocre 2.0

My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here.

JFK
ARN
Good 7.6

I would like for second party websites that book these flight for cheap to let the buyer know of all the other expenses involved including baggage check and meals.

Sun, May 13
BOS
ARN
10h 50m
Wed, May 23
ARN
BOS
10h 55m
Trip: 11 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
FRA
KEF
Mediocre 2.0

This airline is disaster. They trielt live on the planet don’t give a &$!@ Made us buy new tickets for the following day for a type o on the ticket. They just didn’t care...

They kept me and my two year old in the plane for almost 4 hours and told us that we will take off every ten minutes, but obviously we never did. We got rebooked for the following day. They provided a small room to stay in and $7 wach for food. They treated us like a huge inconvenience. We had to pay for food, my husband had to take another day off work to come get us. This airline is shameless. We are spending more money to with a different air line next time.

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

LGW
KEF
Good 6.6

Food was reasonably priced. Price of flight was great.

Not a lot of room. Tight space.

KEF
ORD
Okay 4.3

Cheap price and sources of entertainment

We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

Sun, Apr 15
JFK
ARN
7h 40m
Mon, Apr 16
ARN
JFK
8h 20m
Trip: 2 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Mediocre 3.6

It was a nice new plane.

They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance.

JFK
ARN
Good 7.6

I would like for second party websites that book these flight for cheap to let the buyer know of all the other expenses involved including baggage check and meals.

JFK
ARN
Mediocre 2.0

Flight was four hours late, we missed the connection to from arlanda to Bangkok. Flight is twenty hours away and since my wife has a Thai passport we are stranded inside of the terminal for the entire time. Airline didn't help with this issue. Also, $260 for two underweight checked bags is ridiculous. No help finding gates at confusing arlanda.

JFK
ARN
Mediocre 2.0

My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here.

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

Thu, Apr 19
JFK
ARN
7h 40m
Mon, Apr 30
ARN
JFK
8h 20m
Trip: 12 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Mediocre 2.0

I don't know where to begin. They didn't give us our boarding pass, we missed our flight, they made us purchase a completely different route for an outrages price, or new flight was delayed for 3 hours, they made us miss all of our connecting flights, they didn't have new boarding passes ready when we arrived late, they made us go through customs and re-check-in just to get on a connecting flight, they charged our card without or consent, and they charged us an international fee even we made all our purchases online. Stay clear!!!

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

JFK
ARN
Mediocre 2.0

My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here.

Tue, Feb 6
EWR
ARN
11h 00m
Fri, Feb 9
ARN
EWR
11h 00m
Trip: 4 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
KEF
CDG
Okay 5.6

Same as listed above

CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

KEF
ORD
Okay 4.3

Cheap price and sources of entertainment

We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.

ORD
KEF
Mediocre 2.6

Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.

Tue, Feb 20
EWR
ARN
11h 00m
Sun, Mar 4
ARN
EWR
11h 00m
Trip: 13 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

LGW
KEF
Good 6.6

Food was reasonably priced. Price of flight was great.

Not a lot of room. Tight space.

Fri, Feb 9
JFK
ARN
7h 20m
Mon, Feb 19
ARN
JFK
8h 35m
Trip: 11 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Mediocre 3.0

Rude staff

JFK
ARN
Excellent 9.6

there was a 3 hour delay which made the wait with kids tough

JFK
ARN
Mediocre 2.0

My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here.

JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

Thu, Mar 8
EWR
ARN
11h 00m
Wed, Mar 14
ARN
EWR
11h 00m
Trip: 6 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

KEF
BOS
Good 6.0

That was a pleasant flight with quick check in.

There was no free beverages like water, tea or coffee.

LGW
KEF
Good 6.6

Food was reasonably priced. Price of flight was great.

Not a lot of room. Tight space.

KEF
ORD
Okay 4.3

Cheap price and sources of entertainment

We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

Mon, Mar 5
JFK
ARN
7h 20m
Mon, Mar 12
ARN
JFK
8h 35m
Trip: 7 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Okay 4.5

due to the congestion at jfk although the lane was there, we could not find a gate to board from. we were supposed to board at 930pm, didn't end up boarding until 330am...this would have been fine but when we arrived in stockholm they indicated the bags did not come along with the flight and provided no updates on timeline for their arrival. i am here for important meetings on monday and tuesday and need the suits packed in my luggage..unacceptable all the way around..

JFK
ARN
Good 6.0

The staff was very accommodating. They are warm and try to make everyone comfortable. Flight crew gave us information on a regular basis as the flight had a delayed departure of over 3 hours. State of the art plane with USB port, nice entertainment features, leather seats. Good overhead baggage storage.

Seats could have just a bit more legroom. Dinner meal was okay. breakfast not so good. main complaint is that I had ordered wheelchairs at both sides. In NYC wheelchair delivery to check in was over 45 minutes. In Stockholm delivery was 20 minutes and then there was only one person to manage three wheelchairs. Waited another 15 minutes for personnel. I understand that is not airline problem, but airline should make a complaint to ground staff and management.

JFK
ARN
Mediocre 3.0

Rude staff

JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

JFK
ARN
Mediocre 2.0

At JFK departure was delayed about two and a half hours

I want to reimburse you at your company.

Thu, Apr 12
EWR
ARN
11h 15m
Mon, Apr 23
ARN
EWR
10h 55m
Trip: 12 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

SFO
KEF
Good 6.0

customer service was nice, although not efficient (they double charged me for a second piece of luggage) i liked the larger seats

double charged for second piece of luggage

BOS
KEF
Mediocre 2.0

Nothing

Worst customer service experience of my life - they cancelled the flight only for people with connections and booked me to a week later.

KEF
CDG
Okay 5.6

Same as listed above

Wed, Mar 7
JFK
ARN
7h 20m
Mon, Mar 12
ARN
JFK
8h 35m
Trip: 5 days
6.9GoodShow reviews
Overall 6.9 Good
Based on 27 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
JFK
ARN
Mediocre 3.6

It was a nice new plane.

They broke our luggage and not very friendly staff. It’s terrible they don’t serve food or drink unless it’s paid for in advance.

JFK
ARN
Excellent 9.3

I thought the plane was beautiful and kept well and the staffand staff were friendly and helpful.

I wish there was a music selection on the screen for entertainment

JFK
ARN
Excellent 9.6

there was a 3 hour delay which made the wait with kids tough

JFK
ARN
Mediocre 2.0

At JFK departure was delayed about two and a half hours

I want to reimburse you at your company.

JFK
ARN
Good 6.3

The entertainment was very good. Perfect functioning

We were not given food and what was given out was absolutely terrible

Fri, Jan 26
OAK
ARN
10h 10m
Fri, Feb 9
ARN
OAK
10h 40m
Trip: 15 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 10 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
LGW
JFK
Good 6.0

Seats are too close together!

LAX
OSL
Good 6.3

The cost of the ticket was perfect, very affordable. I didn’t have a meal included, but was surprised that I was never even offered water worth the other passengers as attendants went down the aisle. I was completely looked over.

I was VERY surprised to witness such unfriendly, mannered attendants. No smiles. No excuse mes or sorry when bumping in to someone or needing to get by. I felt like I would’ve put them out too much to ask for ANYTHING.

OAK
ARN
Excellent 8.0

Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew.

In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!

OAK
ARN
Good 6.0

Cool aircraft. The dimming windows were cool. Reservations, check-in and boarding all pretty smooth.

Paying for food and limited services both in frequency and selection doesn't work well with long haul flights. The quakity wasnt good either. Paying for headphones was s wierd too. Won't travel Norwegian for long haul again.

OAK
ARN
Okay 5.0

Plane was nice.

They lost our bags and wwe had to wait an hour on the tarmac because of an AC issue so we had no air in a hot plane. It was terrible. The have us nothing for all of our misery and said we had to go online to complain. Useless staff.

Thu, Mar 15
SFO
ARN
14h 20m
Mon, Mar 19
ARN
SFO
14h 55m
Trip: 5 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
KEF
ORD
Okay 4.3

Cheap price and sources of entertainment

We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.

MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

BOS
KEF
Okay 5.6

Discomfort in seat, need to pay for water, no WiFi or Internet/entertainment for international flight.

ORD
KEF
Mediocre 2.6

Flight was 2 hours late, causing a missed flight. Baggage took 90 minutes to arrive. The airline provided no info on connections as hundreds of passengers stood around for an hour and then chaos reigned as all rushed to get rebooked in only two lines. Nobody got rebooked until the next day and had to stay overnight in hotels with a voucher that provided only minimal food after a 15 minute walk to a fast food restaurant. the following day we were rebooked to Copenhagen rather than Berlin, with no guarantee of a connecting flight. I was forced to buy another ticket on another carrier in order to make my own wedding.

Mon, Feb 5
OAK
ARN
10h 10m
Mon, Feb 12
ARN
OAK
10h 40m
Trip: 8 days
7.9GoodShow reviews
Overall 7.9 Good
Based on 10 reviews
Boarding
7.1
Comfort
7.1
Crew
7.6
Entertainment
7.1
Food
6.3
OAK
ARN
Good 6.0

Cool aircraft. The dimming windows were cool. Reservations, check-in and boarding all pretty smooth.

Paying for food and limited services both in frequency and selection doesn't work well with long haul flights. The quakity wasnt good either. Paying for headphones was s wierd too. Won't travel Norwegian for long haul again.

CDG
JFK
Good 6.0

The air quality in the plane was great.

There wasn’t enough snack options offered for purchase.

LAX
OSL
Good 6.3

The cost of the ticket was perfect, very affordable. I didn’t have a meal included, but was surprised that I was never even offered water worth the other passengers as attendants went down the aisle. I was completely looked over.

I was VERY surprised to witness such unfriendly, mannered attendants. No smiles. No excuse mes or sorry when bumping in to someone or needing to get by. I felt like I would’ve put them out too much to ask for ANYTHING.

OAK
ARN
Okay 5.0

Plane was nice.

They lost our bags and wwe had to wait an hour on the tarmac because of an AC issue so we had no air in a hot plane. It was terrible. The have us nothing for all of our misery and said we had to go online to complain. Useless staff.

LGW
JFK
Good 6.0

Seats are too close together!

Thu, Mar 15
SFO
ARN
14h 20m
Mon, Mar 19
ARN
SFO
14h 55m
Trip: 5 days
5.7OkayShow reviews
Overall 5.7 Okay
Based on 1225 reviews
Overall
5.9
Boarding
6.3
Comfort
5.7
Crew
7.0
Entertainment
4.1
Food
4.7
MIA
KEF
Mediocre 2.0

Easy refund

Customer service, flight cancelled with no alternative offered

CDG
KEF
Mediocre 2.0

Flight cancelled due to overbooking, notification received while I was en route to the airport. Was assured I would be on the flight for the following day. Awoke next day and called airline to confirm, they stated my refund had been processed, I would not be on the flight, and there was nothing that they could do for me. I was forced to rent a car and take a completely different flight from another airport at a much higher price. Never again.

LGW
KEF
Good 6.6

Food was reasonably priced. Price of flight was great.

Not a lot of room. Tight space.

KEF
ORD
Okay 4.3

Cheap price and sources of entertainment

We paid for upgraded seats and did not receive them. We told the crew. They did nothing except say to call or email WOW. So we did. After waiting a half hour they said we would be refunded. Aweek later, we receive an email asking what it is we requested on the call, as if they did not remember to refund us the money for the upgraded seats we never got and should have.

KEF
BOS
Good 6.0

That was a pleasant flight with quick check in.

There was no free beverages like water, tea or coffee.

United States to Stockholm Arlanda Flight Information

Flights Arrive in Stockholm Arlanda
Flights Depart from United States
Flight Price $230
Airlines WOW air, Norwegian
*
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