Daily cleaning, installation of cabin HEPA filters on flights from Columbia to South America
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Scores according to KAYAK customer reviews
Pros: "Crew was great, check in was fast. Overall great experience."
Cons: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Pros: "Crew and all folks. I had not flown Delta for a while. Based on this flight, I’ll put Delta as a first option in future plans."
Cons: "Take off on time"
Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Cons: "Great flight!"
Cons: "Again, make sure to note conspicuously that luggage price is not included."
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Cons: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Cons: "Very slow plane turnover."
Pros: "Crew was friendly"
Cons: "Allow one free bag check in on transatlantic flights"
Pros: "No food or entertainment on a short hop of ~ 150 miles by air; I would have preferred to rate “N/A” but this wasn’t an option."
Pros: "It is only a 40 minute flight how bad can it be. No in flight entertainment or beverage service, there never is, no time. Understandable"
Cons: "As with any flight since they started squeezing seats tighter, I am over 6 foot so there is no such thing as being comfortable!"
Pros: "The service was good, employees friendly and helpful. The plane was surprisingly nice for such a short flight."
Pros: "From the gate agent to flight attendants the flight was great"
Cons: "The sky lounge to few bathrooms"
Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."
Cons: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Pros: "Entertainment available"
Cons: "All good"
Pros: "A plenty trip!!!"
Pros: "I am a large person and was very happy to find that the seat belt fit easily and comfortably around me. That didn't happen with my next flight so thank you Delta. All crew members were very nice and pleasant. Amazing how pleasant they are after having to deal with so many people in a shift!!!"
Pros: "Fast boarding"
Cons: "Seats are too crammed and uncomfortable."
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Cons: "Delays. Ways late."
Cons: "767-400 with the old entertainment system. small screen with poor quality and a number of people's had to be reset multiple times."
Pros: "A screen with free movies is nice."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "Good Flight"
Cons: "Sat in a seat backing onto an exit seat do didn’t recline - my fault should have checked"
Pros: "Delta captain was very personable, kept us up to date when a slight delay was necessary."
Cons: "It took over 20 minutes to check our bags. Given that we paid $150 to "upgrade" to Economy Comfort for a ONE HOUR flight, it would have been nice if DAL enabled us to check in with Sky Priority."
Pros: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Cons: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Pros: "Smooth and easy."
Cons: "Not applicable"
Pros: "Pilots skill - it was raining hard when we landed"
Pros: "We finally got home"
Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Cons: "My suitcase came without a wheel. Damaged luggage."
Pros: "Everything was easy to follow....All of the flights were on time and very comfortable...."
Cons: "Nothing to report that was bad..."
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Pros: "That I made it to Dublin"
Cons: "The flight was delayed due to aircraft issues making us 2 hours late for vacation. THIS IS MY HARD EARNED MONEY! I literally put blood, sweat and many many tears into this trip. The flight attendant was so rude on this trip. It was like she was absolutely offended by my presence. I barely even spoke to her except to make sure of my vegetarian tray to which I got the nasty reply "You'll have to wait because I don't have it with me now". If I wasn't so focused on sleeping as much as I could I would have written her name down. No complimentary cocktails for Preferred Seating? Seriously? What did I upgrade for exactly? Literally four inches of space? Late, rude, money sucking industry who holds no accountability for wrong doings. Don't get into the Health Industry.. you'll kill people with this flippant attitude. Bleh.. I doubt I'll fly with Delta again. The thought of having to do so turns my stomach."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Clean aircraft, boarding area, and friendly flight crew."
Cons: "No food or beverage service"
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "The bathrooms were incredible dirty. I take longhaul flys very often and Delta definitely has the dirtiest I've seen! Bathrooms were very dirt on both flys (from and back to Rio)."
Pros: "Crew was quick and nice."
Cons: "Not many options for food."
Pros: "Excellent service"
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Cons: "Lost our luggage on a direct flight"
Cons: "Lines are very long and the check-in staff are not good at their jobs. For example, I arrived 2 hours early and they ended up letting half the line cut in front, which made me barely make my flight."
Pros: "Entire flight crew was friendly and helpful!"
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "Flight attendant was very nice"
Cons: "Very confusing flight crew disembarking was a mess!"
Cons: "Did not offer enough WATER."
Pros: "The nicest flight crew we experienced"
Cons: "The chairs were tight together"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Cons: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Pros: "the flight was good"
Cons: "the delay, we stay from 12 to 6:30 that the flight finally depart"
Pros: "The attention and services"
Pros: "The food was fabulous!"
Pros: "The bag search was very thorough and many employees were wearing their Peru jerseys under their uniforms."
Cons: "Everything else. Flight was delayed almost four hours with no explanation. Received multiple calls from Avianca but all in Spanish until fifth one in English hung up once we confirmed we understood there was a delay. Staff communicated different directions. Only one cafe to wait in. Substitute breakfast served was underwhelming. Plane was incredibly dated with life vests strewn about/not tucked away. Upon deboarding, incredibly unclear that we had to completely exit and go back through security, meaning we had no time between flights for the restroom or to buy water."
Pros: "Clean comfortable and on time"
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Pros: "Nice meals, attentive staff"
Pros: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "the people were very helpful and understanding of the situation."
Cons: "that my flight was late causing a chain reaction of all other flights to be useless and thus changing all my flights and giving me another day in an airport."
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Pros: "Although we were in "Economy" class, it felt just like Business. Lots of space to stretch your legs, personal TV monitor on the back of each head rest (Including HBO!), and even though it was a short 1.5 hour flight we were served drinks and a meal."
Cons: "The meal was average to sub-par, but than again it was a short flight and a warm meal was actually a pleasant surprise."
Cons: "I reached the Lima airport an hour before domestic flight from Lima to Cusco. The lady in charge told me the gate was closed. I told her it was an hour before and i had valid tickets and she was not ready to listen to anything. Horrible service ! Who closes gates to a flight an hour before ?"
Cons: "Ran a little late."
Pros: "Spacious seats"
Cons: "Took forever To take off. Also a mix up happens with our seats & crew was unconcerned or helpful."
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Pros: "short flight, timeliness, great service!"
Pros: "On time flight"
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Pros: "Very quick flight and good service."
Cons: "The flight was delayed about an hour."
Pros: "Flights were on time and had excellent in-flight entertainment"
Cons: "No drink services are provided on these flights. Unsure if that's specific to our flights (we took 2 Avianca flights) or all domestic flights in general."
Pros: "Accuration and responsability"
Cons: "Long conection"
Pros: "Flights were first class. I liked knowing the reputation of Avianca and that it is not known for cancelling flights. One of the best landings ever and in a challenging place!"
Cons: "The snack was basic, however it is a 1-hour flight"
Cons: "Their check in was ridiculously slow-15-20 min per person at times. How is that possible? The flight was said to be 90 min delayed. I asked about getting on another airline. They said no. Finally this 1 hour flight was 3 hours late to Lima & I missed my international flight. Never again Avianca."
Pros: "Right in time and crew very responsable."
Cons: "The audio for film's didn't function in many places of the plain."
Pros: "The plane was almost empty and so I was able to rest comfortably."
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Pros: "Nice crew. Comfortable plane."
Cons: "The Cusco airport was a mess! Long delay an changed the gate twice"
Pros: "The food was good for airline food. The exit rows do give you more leg room."
Cons: "However if you sit in an exit row or directly in front of one you cannot recline your seat. This is a big deal if it is an overnight flight like the one I had because it makes it very difficult to sleep."
Pros: "Very comfy seats, a lot of leg space."
Cons: "One hour delay"
Pros: "CREW AND ONBOARD FOOD MADE THE DIFFERENCE COMPARED TO OTHER AIRLINES SERVISING SAME AMOUNT OF FLIGHT HOURS."
Cons: "BUT ENTERTAINMENT WAS TERRIBLE FOR A NEARLY 5 HOURS FLIGHT NOT TO HAVE SCREEN ON EACH SEAT WAS A DISGUSTING EXPERIENCE. WHEN WE FLEW FROM BOGOTA TO PUJ PLANE HAD SEAT SCREENS AND WAS GREAT SERVICE."
Pros: "Competent flight attendants and modern airplane."
Cons: "My flight from Lima to Cusco was overbooked, so they bumped me to the next flight, which was 5 hours later. As a token of apology, they offered me a free lunch from one of the cafes in the Lima airport. I got to the cafe, and I was able to pick between one of two boring sandwiches. I was more in the mood for a different one that was one nuevo sol more, but apparently that was not allowed with my coupon. So essentially, I got to spend eight hours in the airport for a measly sandwich that wasn't very good. And then my return flight from Cusco to Lima was delayed by over an hour, which was also not ideal (although nowhere near as bad as the original situation)."
Pros: "Crew were great, flight was enjoyable and scenery stunning, enjoyed the flight once we got going."
Cons: "Mix up at the boarding gate - allocated gate 4 and then moved to gate 1. Half hour delay due to reshuffle not good when someone is meeting you at the other end. Entertainment system not working so lucky no one sitting next to me so could then move and this system not functioning properly. Suggest that any changes are given with plenty of notice and loudly and/or on the screen at the departure gate - maybe this has to be negotiated with the Cusco airport. Broadcasts in Spanish are okay for those who speak it but English is lost when announcements are made."
Pros: "The movies"
Cons: "The flight was late, i can not to watch the movie, the screen did not work sometimes. Furios stewardess."
Pros: "Friendly crew, both at the gate and on the plane."
Cons: "This is the second time in a row that I've had a flight delayed over an hour on United Airlines."
Cons: "On time departure"
Pros: "Weather delays and the Boeing 737 problems a little out of their control. Some things could have done better, but some good employee efforts."
Cons: "Small planes are subpar.. Food useless. Baggage fees. When things go bad you're on your own."
Pros: "The flight got me to my destination"
Cons: "Flight was delayed by an hour, leg room was very cramped, we sat on the tarmac at O’Hare for almost an hour upon arrival"
Pros: "Clean, new, amplíe seats... in Economy!"
Cons: "45 min delay..."
Cons: "Seating is very tight and amenities are nada."
Pros: "I likeKayak is always with me and informing everything."
Pros: "Lost my baggage at San fransico and your connecting flights give you 30 min at most to get across an entire airport honestly I was so mad at the end when I finally got my bag I was missing a wheel of all things just poor organization for a business that takes in as much revenue as United does"
Pros: "It was cheap"
Cons: "Customer attention, they wanted 50.000 lb not a bit above otherwise is US$200!"
Pros: "Staff was courteous. Flight on time. I sat 2 seats away from rear. Toilet smell was pervasive."
Cons: "Cramped seating conditions"
Pros: "Departure from Newark was delayed but the man at the desk, an entertaining guy, kept us informed."
Pros: "It was fast"
Cons: "No peanuts"
Pros: "Multiple passengers were assigned the same seats so we had to do some shuffling once everyone had boarded. There were however enough seats for everyone."
Cons: "The staff was very pleasant and professional."
Pros: "Great UA crew on flight to SFO."
Cons: "UA plane stayed a long time on O'Hare tarmac waiting for takeoff to LA. Then parking at gate in LA took a long time. The result was I missed my UA connection to SFO. UA put me in the next LA-SFO flight."
Cons: "3 delays, but United refused to cancel the flight which would allow the passengers to rebook. Pilots were dismissed and we were given vouchers to the worst motel that I have EVER stayed in. Since I had to be in Washington the next morning, I purchased a $600 ticket online after the gate agent told all of the passengers that United could not get them to D.C. until the next evening. To top it off, they used the same plane with mechanical problems the next morning, which caused further delays. Terrible and costly."
Pros: "The cabin crew themselves were great. The pilots offered my child to go see the cabin and everyone on the actual plane was great."
Cons: "The United employees at check in kiosk were very unorganized and unhelpful. I was traveling internationally with a small child and had two pieces of luggage to check in. Normally you just go to the counter once and they do everything including taking your luggage once they weigh it. Instead, I had to go to the self check in kiosk, then back to the counter to weigh my luggage, take off the one luggage from the scale, weigh the second one, then go back to the self check in kiosk, then was told to take off the second luggage as well, then finally went to a second counter where the lady handwritten my luggage tags and then was told to take both pieces of luggage and put them somewhere else altogether with specific directions on where to put them. This is something normally handled by the actual employees. Also, the check in dude yelled at my kid for putting in his name into the check in kiosk while we were waiting on the check in dude to do all those unorganized activities. He claimed it would break the software if my kid were to enter his name. I have told him that no, the software will not break if my child enters in his name."
Pros: "Economy plus comfort"
Cons: "Paying extra for economy plus. One and one half hours late."
Cons: "Seats and food were disappointing ."
Pros: "Friendly help.good coffee. Big plane"
Cons: "Can't think of i enjoy it"
Pros: "Horrible smell in the cabin, lavatory out of service"
Cons: "Horrible smell in the cabin, lavatory out of service"
Cons: "I was dreamy disappointed when I purchase the ticket I thought I was going on luthhansa Airlines instead, i was on United Airlines which had a old 747 back in the 1990's it was dirty and uncomfortable. When I made the booking on kayka there was no indication that United Airlines was going to be substitute Airline"
Cons: "My bag didn't arrive to the destination. The food in the plane was terrible. I was really disappointed from the company."
Pros: "Made it safely from point A to point B."
Cons: "On most airlines, including United, flying is ever more uncomfortable and degrading. Too many people crammed into too little space. My pre-check-in was fruitless because a paper ticket was necessary. The constant upselling of "better" classes of service/comfort and sorting passengers into descending boarding categories is utterly out of control. Make it stop."
Cons: "Delay in boarding"
Pros: "Was fine"
Pros: "Great flight. Flight attendants were great"
Pros: "The crew was very friendly and helpful. The flight arrived early."
Cons: "I read the entertainment material in the seat back pocket before takeoff. It said I could use a browser OR the app but then the movies all required the app to watch which I would have had to pay for internet access to download. Felt like a bait and switch."
Cons: "i had to pay $25.00 for my one bag on my flight home but didn't have to pay from indy to washington"
Pros: "Good flight."
Pros: "The professionalism of the airline stewardess says that's what I like the most"
Cons: "I really can't say that I truly would call something I didn't like"
Pros: "I like that I was able to get on the plane, and get to my destination."
Cons: "I was the ONLY seat overbooked on the flight. The crew basically told me I was out of luck and that I had to be rescheduled for tomorrow. In the last minute, someone didn't show up, and I got on the flight. I don't believe they tried hard enough to give vouchers away to the passengers. In addition to that, why was it overbooked to begin with? This is either a major error by KAYAK or United. Either way - awful experience to go through at 6:30am."
Pros: "They had a free snack."
Cons: "Boarding process is better than some, but stinks compared to Southwest."
Pros: "The crew was very courteous and kept us up to date."
Cons: "I did not like that both planes they put us on were broken. We were very delayed"
Pros: "Staff was professional. Flight was on time"
Pros: "Everything except the delay"
Cons: "Flight was delayed with little communication or reassurance. When I had to rebook my connection, the counter was woefully understaffed and they were not equipped with new enough computers to quickly address my problem."
Pros: "Plane was clean overall."
Cons: "Flight was delayed over 5 hours. They saw it coming as delayed all day with equipment problems that morning and then Houston weather. Why didn't they substitute the aircraft? When we finally got to Chicago at midnight another group was still waiting to board. It's just amazing the crew didn't hour out."
Cons: "The flight was delayed 7 hours and we weren't given an option to leave or much heads up about the extent of the delays"
Pros: "By getting my ticket from Kayak I was always informed if my flas delay and updates every time. And due to I drove to a far places after I got to Washington I was about to lose my flight but the airline was able to gave me another flight later on. So was perfect."
Pros: "The staff was nice and friendly."
Cons: "Dirty plane. The air smelled bad. We were delayed, on both flights."
Pros: "Nice good and movie selection. Seats were very comfortable."
Cons: "No tv in headrest."
Pros: "The flight to OHare was fine. No problems whatever. There was no entertainment. The juice was ok."
Cons: "The snack I could not eat for dietary restrictions."
Pros: "Had ways to stay entertained onboard"
Cons: "Hard to get comfortable"
Pros: "Great customer service and free movies,"
Cons: "My luggage was opened in belive in lima, few things missing."
Pros: "Airplane was clean. The attendant was warm and friendly, made eye contact and seemed concerned about everyone's comfort."
Pros: "The flight crew were professional and well trained"
Cons: "The aircraft was very cramped and very uncomfortable even for such a short fligh"
Pros: "I liked the crew and the entertainment, though the touch screen went carzy at the end of the flight and I couldn't make it work adequately."
Cons: "The seats. They are definitely not comfortable for a long flight. They don't have enough cushion, so I had to use the pillow to sit on. The man next to me did the same. Also, the seats do not recline sufficiently, so it's almost impossible to sleep."
Pros: "I loved everything , I would fly with United airlines again , thank you so much."
Airlines flying from Columbia to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Columbia to South America
Masks required on board, masks provided on flights from Columbia to South America
Social distancing seating
Middle seats unavailable to book on flights from Columbia to South America
Testing for antibodies, testing for symptoms for flights from Columbia to South America
Waiving of change fees. Search flexible flights from Columbia to South America