Did not make the connection due to delay in the first plane
Columbia has a small airport with very crowded terminal. Plane’s WiFi was not working so NO entertainment. Sad excuse for an American flight. At least it was quick.
Solid airline and service
I think the flight attendant and first class was terrific, but whoever had to work in coach where I say didn’t seem happy about it, extremely mediocre service, not friendly, just putting 1 foot in front of the other. Just seemed “over it.”
Pros: "Nothing special good or bad"
Cons: "My seat did not recline properly and had to sit upright throughout the flight, so was less comfortable."
Cons: "Been non discriminatory"
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Pros: "Lack of elbow room, even in aisle seats."
Cons: "The flight sat on the ground well over an hour after landing. No gate was available. Many missed their connections. Miserable."
Pros: "Appreciated the pilot keeping us informed re: turbulence and avoiding it"
Cons: "Left on time and arrived early:)"
Cons: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Cons: "Flight delays twice coming out of Augusta. Barely made connection otherwise flight was ok"
Pros: "Delays. Standbys. Cancellations. No explanations provided."
Cons: "EXPLANATIONS!!! Don’t bump me from a flight and not explain why!"
Cons: "Be on time. Also we sat in first class and it would be nice if the center counsel was smaller giving the passengers more seat room."
Pros: "Early arrival and ease to sit down"
Cons: "Better snacks and"
Pros: "People were ok"
Cons: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."
Pros: "Convenient without problems"
Cons: "Flight attendants are rude and nasty!"
Pros: "Pilot kept informing us what was happening..."
Cons: "Plane already late, then 15 minute taxi, then they could not drive the walkway up to us correctly so another 10 minutes wasted. We missed our connecting flight... rescheduled with different airlines much later. Missed a whole day out of our three day visit. Airline travel at its normal worst!"
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Pros: "Nice seats, good food, good service"
Pros: "Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!"
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Pros: "Real nice people at check in and flight crew was really nice"
Pros: "change to larger aircraft meant more room."
Cons: "change to larger aircraft caused significant delay without option to disembark while maintenance was being done. Also time between connections was too tight."
Pros: "Except for narrow seats, all fine"
Cons: "Narrow seats (we were in exit row, so plenty a leg room)"
Cons: "I miss my flight because my plane left “early.” The person who attended me wasn’t understandable at all, she responded with so much rudeness. Was very upset!"
Cons: "It was FREEZING. Uncomfortably so that we were unable to sleep."
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Pros: "That the armrest came up."
Cons: "The landing, having to check my luggage and receiving it banged up when I saw more spaces for my luggage on the overhead compartment, the pilot not mentioning turbulence, no entertainment, flight attendants not being observant for persons not buckled in, last but certainly not the least...the flight delay."
Cons: "Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever."
Pros: "Got into NYC early which enabled us to make our connection. Flight attendant also moved us to a row with more leg room."
Cons: "Cramped seating would have been miserable had we not been moved to an exit row."
Pros: "Very little turbulence and staff was friendly"
Cons: "No blankets"
Cons: "Poor customer service"
Pros: "The plane was cleaned, the movie was good and the food was good with lower price. It was a no problem flight and on time."
Pros: "It was an ok airplane, entertainment system worked"
Cons: "The flight was delayed 2.15 hours and didn't even offered water or anything, after a while they said if we wanted we could go out of the plane... really bad!"
Pros: "The flight staff"
Cons: "The worst flight I have taken in years. The flight was delayed several hours. It was extremely hot on the plane and not enough air. Food had a bug in it when I opened the package. My bag was lost."
Pros: "The crew was pleasant and I was able to sleep."
Cons: "I didn't like having retro entertainment with no options."
Cons: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"
Pros: "comfortable seats, pleasant crew"
Cons: "The crew came late and the boarding was delayed by about 2h and I missed my bus connection to Boston..."
Pros: "The boarding has become much clearer and efficient since the new system is deployed (instead of calling each level, you just see the boarding group no.)"
Cons: "The seat is cramped to its maximum. Leg room is no longer a thing. Entertainment system is lacking... sigh..."
Cons: "Plane interior was really dirty"
Pros: "Great choices of movies and the system was good"
Cons: "the food was awful and the crew seemed stressed out and not flexible at all."
Cons: "We have American Credit Card we thought we were told we would be in Group 1 NOT Group 5!"
Pros: "Non stop"
Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."
Pros: "Early to navigate"
Cons: "Dirty food trays trash jammed down it and flight attendant said the she doesn't touch that cleaners doBeing"