Unable to use my device wish they’d have tv access instead I’m not computer savvy
Columbia has a small airport with very crowded terminal. Plane’s WiFi was not working so NO entertainment. Sad excuse for an American flight. At least it was quick.
Pros: "crew was great"
Cons: "uhhh social distancing!!!! We were packed in that plane...."
Pros: "Entertainment Screen in the seat back in front of me"
Cons: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Pros: "Jason the flight attendant made the flight very enjoyable and pleasant. I was a bit sad saying good bye to my family but Jason’s upbeat-positive energy brought so much happiness to my day. Exceptional employee! Thank you for hiring such a kind spirited person!"
Cons: "101% satisfied with the flight! No issues!"
Pros: "Good seat. Good films."
Cons: "A broader range of free snack types would be nice."
Pros: "The flight time are on time ."
Cons: "Good entertainment on broad"
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Cons: "WiFi entertainment not working"
Pros: "Very nice crew, smooth boarding, made up time from late arriving aircraft. Surprised and impressed by how good AA was relative to how I remember it."
Cons: "Wifi was unreliable."
Cons: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Cons: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Pros: "The seat was comfy, even though the flight was delayed in takeoff by 45 min. It was nice to hear from the captain. It makes you feel more like you're having a good experience."
Cons: "Delays happen. But snacks offered during a delay known to be longer than 30 min would've made many passengers happier. It's hard to stay happy when other people around you are complaining."
Cons: "Slightly wider seats"
Pros: "The crew"
Cons: "I just don’t understand how a flight can be delayed three hours from weather the day before. And, of course, we arrived and there was no gate for us. They had three hours to have a gate ready for us. AA fail!"
Pros: "Flight attendants were helpful"
Cons: "My seatbelt was installed incorrectly."
Pros: "Crew was very experienced."
Pros: "My favorite part was after we all got off, the man helping everyone get their luggage said take one down and pass it down if it’s not yours. It was genius!"
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Pros: "The flight wasn't full and so there was more space to spread out than is normal on long-haul flights."
Cons: "For the second time on a Madrid/JFK flight in two weeks, overhead lights were broken for some seats, which is absurd for a 7.5 hour flight. Luckily, my flight attendant was kind enough to allow me to change seats to one in which the overhead light was actually working. Unfortunately, the plane was so busted that even though my overhead light was working, the headphone jacks in both of the seats that I had access to went off in the midst of food service, and as far as I could tell was never reset. Finally, and most appallingly, one of the flight attendants was completely out of control, and during the boarding process repeatedly and loudly scolded passengers. During service, she rammed the food cart into multiple seats so hard that food flew out of it onto the floor. Rather than apologizing to the customers whose seats she had rammed, she laughed loudly"
Cons: "Missed connection due to the crew delay and the runway being shut down to only one."
Pros: "The food was better than other international flights I’ve been on."
Cons: "A “broken plane?” Are you kidding me? This was the explanation for a 3 hour delay. A European connection should have either rigorous maintenance routine and/or records or there should be planes ready to fill a unexpected need."
Pros: "Great entertainment. Ok food and drinks. Newer777."
Cons: "Long flights are pure torture in these small seats."
Pros: "The flight was too short for food or drink"
Pros: "Plenty of entertainment."
Cons: "It’s just a long flight there’s no way to change that."
Pros: "The crew was friendly and informative. They were very helpful. The"
Cons: "The seats were uncomfortable. They were hard and so narrow I had to sit crooked in the seat to keep from getting banged into by the service carts and every person going by to the bathrooms. I'm not tiny, but I'm not huge either, it was just overcrowded. It was also very hot in the airplane the entire way from Phoenix to Spokane. My husband, who is always cold, was even hot."
Pros: "It was a great flight"
Cons: "Food could have been better. Plane was 1/2 full. WiFi was not giving all the movies. Only 6 or 7 to choose from."
Pros: "The flight attendants were very quick with requests. Food was good."
Cons: "As always economy could use more leg room. I guess that’s always a complaint unless you spend a small upgrade for better seats."
Cons: "Boarding chaos at Miami airport."
Pros: "Very nice, hot meal a bonus - didn't know we'd be given dinner :) Seats ok - leg room acceptable"
Cons: "Thought we were flying British Airways - even this survey says it's BA - went to wrong ticketing desk and was sent to American - had to let our friends in Germany know the change by email - worried they wouldn't get the email in the muddle of their night and they'd go to BA gate undead of American. It was a little disconcerting"
Cons: "All of abo e, many delays, no usb plug or refuse to show me, charge for luggage, no headphone."
Pros: "Flight crew was friendly."
Cons: "We taxied on the runway for over an hour. The plane was uncomfortably hot while we taxied. They could have waited to board the flight or served drinks while we waited."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Cons: "Lack of communication from the crew on the delay."
Cons: "No priority boarding for people with babies and toddlers"
Cons: "Horrible service and was never notified so I was not able to make either of these flights."
Pros: "left early and arrived early. cabin staff was friendly"
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Cons: "You wouldn't let me change my flight so I didn't even take it"
Pros: "Everything was on time"
Cons: "Not enough room between seats"
Cons: "No clear info was available when flight was delayed 3 hours"
Pros: "The flight was cancelled and they refused to pay for my hotel and food. They finally paid for the hotel but not food."