Pros: "they boarded the back of the plane first (where I was to be seated), plus quick deplaning out the back when the flight ended"
Pros: "It was a short comfortable ride."
Cons: "Nothing everything was lovely. Pilots and crew were excellent. I would love it every flight went as smoothly as this one did!"
Pros: "The flight crew was great, and the flight itself was smooth. The plane was very clean."
Cons: "There was an issue that was beyond the control of the ground staff (the ladies and gentlemen at the check-in counter) that resulted in a three hour delay. I think they could have been a little more forthcoming about the whole situation instead of just saying “we’re working on it, safety is our number one concern at Alaska Airlines.” They however give us a voucher for $75 credit toward our next flight with Alaska Airlines, and that notification came through before we had even disembarked at our destination. I appreciate their understanding and willingness to try to make an undesirable situation better. I would fly Alaska Airlines again."
Cons: "I missed my flight and am still in Seattle! You should let people with connections which are already boarding off first. I could have made my flight. Customer service then refused to give me anything to eat and now I haven’t eaten all day."
Pros: "legs space."
Cons: "have a screen on each seat."
Cons: "A/c didn’t work in the plane. Departed 40 mins late. Seats were terrible and uncomfortable. Way too hot in the cabin."
Pros: "Very helpful and sweet staff"
Pros: "Polite and professional crew; great selection of entertainment, power outlets at each seat—favorite airline by far"
Pros: "Good crew"
Cons: "Plane feels dirty"
Pros: "Nice to have pre reserved food ready for me on the flight. The entertainment options were excellent! So many free movies to choose from."
Cons: "The bathroom smell in the back of the plane for 5 hours was awful. Plane wasn’t cleaned before boarding. Food crumbs in seat and on floor."
Pros: "Nice crew"
Cons: "The smallest seats and over head storage"
Pros: "It was a quick flight."
Pros: "Perfect service. Don’t change anything Alaska!"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "The landing was like a beginners practice landing."
Pros: "Canceled and rented a car to get home!!!"
Cons: "N/a"
Cons: "Paid for upgraded service; crew didn't come around for refills. Seemed very lazy and slow. Didn't get my money's worth."
Pros: "Cabin crew"
Cons: "Even in Premium seats, there is no room for comfort. I am a skinny guy, and still those seats are killers. Time for a re-do! I suggest making Premium seats 5 to a row instead of 6."
Pros: "Nice, quick flight"
Cons: "Boarding wasnt in order. Also spacing and comfortability was bad even for coach seating. Other than thatthe crew was great. And it was an enjoyable first time round trip flight."
Pros: "Friendly staff. Got home safely."
Cons: "Late"
Pros: "Once we got going, the Capt and crew did make up for lost time& that was greatly appreciated!"
Cons: "We waited and waited in the airport before boarding......having no idea what the hold-up was."
Pros: "The efficient boarding. Unlike other airlines, overhead compartment is large enough so passengers don’t need to check in at the gate."
Cons: "My seat didn’t recline, and the flight was too full for me to move seats. On a red eye this was a real disappointment for me."
Cons: "When we were birding they were meeting people board ahead of other based on whether they were wearing SF Giants wear or not. Choice in sports team should not effect the flight. It was discriminatory."
Cons: "Lot of turbulence going into Redmond and a hard bump on landing"
Cons: "It would be great if there was power outlets for notebook on board/"
Pros: "On time. Comfortable."
Cons: "Not clean"
Pros: "Free beer and wine, very friendly staff"
Pros: "Efficient. Quick short flight. Everything went smoothly. (Very short flight, so no beverage or entertainment service.)"
Cons: "The seats are small and so are the seatbelts"
Pros: "Flight crew were very attentive, never flown first class before, went well and stress free."
Cons: "Had a problem at motel, for some reason you can send all the money you want to Mexico, via debit and credit cards, yet when you get there those same cards do not work at all. Needless to say had to cancel vacation. Alaska airlines kept me on the phone for hours, quickly explained what happened, she said don't worry about it, I'll take care of you. Just go to the airport, Before I hung up, already knew something was fishie. Get to the airport (more hrs on phone) they haven't a clue of what I'm talking about. Airport supposedly doesn't haven't phones to call alaska airlines (lie). She pushes off another 375.00 dollar ticket. Raked me over the coal, and created an endless catastrophe, needless to say barelly made it out of mexico. Good thing is, card worked to get me the hell out off there. BYE BYE PUERTO VALLARTA. Had to rob the bank just to get the heck out of there, but was never so happy in my life when the plane started take off. Never again"
Pros: "Great crew and quick flight."
Pros: "Wonderful staff, very friendly, arrived 15 minutes early!!"
Pros: "Alaska to Seattle was a great flight, the crew was excellent and friendly"
Cons: "The two hour delay from Seattle to Pasco was rediculous."
Pros: "Timeliness"
Cons: "Cramped seating"
Pros: "Short. On time. Comfortable."
Cons: "Nothing."
Cons: "Missed the connection. Was told they weren't offering hotels due to weather, yet asked me if I planned to get a hotel on my own. I did not appreciate the way any of this was handled."
Pros: "flight was on time"
Cons: "no services offered on board"
Pros: "Luckily the flight is a short flight."
Cons: "No plane available for the scheduled flight. Had to bring one from the hangar. Seems they can anticipate these issues in advance a little better and be more efficient in resolving them as this is what they do on a daily basis. Once plane available, no crew was available. What happened to our original crew? Attendants @ the desk would mumble "updates" in the overhead phone which were inaudible, prompting passengers to constantly approach the desk to ask about flight status. The whole process seemed unprofessional."
Pros: "-Complimentary Snacks Served 2x -Smooth Flight & Landing"
Cons: "-Need to be more hospitable when people need to use the Restroom."
Pros: "Friendly crew"
Cons: "Delay taking off but prefer to err on the side of safety. It wasn't anything the crew had control of"
Pros: "Smooth take-off and landing. Leg room."
Cons: "The plane leaving PDX was over an hour delayed. The gate waiting area at PDX reminded me of a bus depot. Very long, cold walk to the plane."
Pros: "Once again...the timeliness of all four flights was greatly appreciated."
Cons: "The boarding of my final flight from Portland to Redmond was a bit chaotic because the gate attendant did not call out specific rows for boarding. It turned into a bit of a cattle call and once inside the cabin of the plane there was much more standing around while people stowed their carry-on bags and settled into their seats. Loading from the back to front was done on the other flights and it was much more organized that way."
Pros: "The in flight crew is friendly and courteous."
Cons: "My 06:05 am flight was cx'd on 12/6 due to weather condition. I was moved to another flight which would turn a 2 hour direct to 8+ hours to Las. It would not work for me, and there is no other resolutions that Alaska airline could offer. So I had to buy a new ticket from Delta at the airport and flew out at 7:30am. Noted the very next Alaska flight @7:30am and the rest of the direct flights for the day to Las were all on time departure flights. I must say that i am disappointed for Alaska's emergency contangecy plan and its response to a mild conditioned winter weather, and afterall the "best resolutions" that the airline could offer."
Pros: "Its a short flight"
Cons: "Its a short flight."
Pros: "The flight home from Ontario CA was better than the flight there. The seating was pretty cramped . We got pretzels which was great. Service at this airport was extremely kind and cheerful. It made traveling with a disabled mother much less stressful. Thank you!!"
Cons: "Paying to check our bags when others got theirs checked for free by taking them to the gate wasn't fair. Having my disabled mother have to walk from the ticket counter to some wheelchair waiting area rather than bringing the chair to her started it trip off with stress we didn't need. I even asked if they could bring it to her and they said just go over to the station and wait."
Pros: "The staff was helpful"
Cons: "Better food"
Pros: "Crew was very nice and the flight was fast and smooth."
Cons: "The plane seemed exceptionally old. There were zero audio/visual amenities and the bathroom door had to be held shut by the flight attendant because it was broken."
Pros: "Everything was good."
Cons: "All was good."
Pros: "Despite a technical problem they got us to Newark on time."
Cons: "If they overbooked the flight, offer flight vouchers AHEAD of us being at the airport."
Pros: "Generally efficient, clean"
Cons: "Crew seemed hurried - when asking if people wanted coffee walked by so quickly I did not have a chance to reply"
Pros: "Agent at the gate"
Cons: "My seats changed so my son and I were not sitting together. The agent at the gate was wonderful and got us seated together."
Pros: "Nothing"
Cons: "No flight"
Pros: "Less than an hour in the air- commuter shuttle"
Pros: "Excellent crew."
Cons: "Air traffic control delay."
Pros: "Seats are too narrow. Passenger next to me was so big he was sitting on my seat."
Cons: "Seats are too narrow."
Cons: "Our originally scheduled flight out of CMH was cancelled within minutes of getting through security. We were told to wait for another flight-which was scheduled to depart 3 hours EARLIER, but had yet to depart. 3 hours later THAT flight cancelled, and we were rebooked for a flight the following day. So we were out our first night's accommodations as well as transportation to/from the airport that day. The next day we boarded our scheduled flight, sat on the tarmac for awhile, then went back to the gate and de-planed for some unknown reason. We were then re-booked on a different airline. THAT flight was then delayed, which would have caused us to miss our connection to EDI. The ticket agent worked for an hour to find us a flight to EDI that wasn't going through Newark (delays from hell) or Chicago (weather from hell). She finally put us on a flight with an all-too-brief layover in Amsterdam after a connection in Detriot. At this point we have boarding passes coming out our arses, It's 5pm and I haven't eaten since 9am, and we're STILL not out of our departure city. Our projected arrival time was going to cost us ANOTHER night's accommodation, as well as cause us to miss previously paid for engagements. 2 more delays allowed us to finally land in our destination about 40 hours after our original itinerary, with no apology or effort to amend the situation in any way."
Cons: "It was also cancelled on my return flight with no prior notice ! Never again"
Pros: "Gate attendant helped reseat my 2yo so that he wasn't across the aisle from me. Enjoyed the comped food in the Economy Plus seats."
Pros: "The flight was delayed serial times."
Cons: "The flight was delayed several times."
Pros: "So I made and didn't get assaulted. So I guess it went well."
Pros: "It was comfortable"
Cons: "lots of turbulence but that happens"
Cons: "Lots of delays, not so friendly flight attendants..."
Pros: "Flight attendants were excellent as usual."
Cons: "Trouble getting a seat assigned via the United app."
Cons: "Our flight was cancelled, bad weather was the day before our flight, not the day of our flight (the day of our flight which was sun). We now got rebooked for wed. That's 3 days we didn't plan to be in Columbus oh. That seems excessive."
Pros: "On time, safe, good landing, friendly crew."
Cons: "Stingy on drinks. No food. No on board entertainment."
Cons: "Delays no good..."
Pros: "No wi fi for this flight, I get it that it's a small plane on a short journey but I really miss it when it is not there. My food assessment is just based on the free snacks as I didn't buy any food but the classic peanuts would be better than the snack mix provided. The crew I feel for as they, I am sure, felt the stress of the flight being late to get in (and thus causing the other flights of that particular plane to be behind). The free sandwiches offered by SFO as an apology were a good thought but no substitute for timely delivery. Not a nock on SFO just an unfortunate circumstance."
Pros: "Nothing"
Cons: "Same.as above."
Pros: "We ended up with the exit row seats - awesome, especially for my 6'6" husband."
Cons: "We each had one bag- a backpack for him and an incredibly small roll bag for me. We were told we absolutely had to check the roll bag as space was limited. There were 3 off duty flight attendants sitting next to me and each had 2 large bags. Multiple other people had multiple oversized bags they were allowed to carry on. This infuriates me. I brought one bag, and a smaller than regulation one at that and I had to check it because other people were allowed to bring multiple bags. If you know a flight will be a tight squeeZe, limit people to one bag each."
Pros: "Crew and they kept you well feed"
Cons: "I just could not get comfortable"
Cons: "During my round trip my flight was delayed 4 times and canceled twice. On the first cancellation I had to get a hotel room because the next flight wasn't for 24 hours. Then, that flight was canceled but the booked me on another airlines. At first they were going to make me wait another 24 hours until I had told her that I had already did that once. The desk clerks were rude on every encounter."
Cons: "Delayed and delayed and at last cancled the flt. It's Uniteds tradition to cancled the late evening flt. Stupid airlines."
Pros: "attendant was very helpful and friendly"
Cons: "flight was late and missed my connection, causing me to wait several houes to nake the connection to SLC"
Pros: "Good price and good flight."
Cons: "Overlay at the airports were tiring. While going into USA, in chicago I had to stay overnight for the next flight. While coming back, in Japan, I had to stay overnight for the next flight."
Cons: "The seats are ridiculously small and cramped and hard. Didnt realize i was booking a "puddle-jumper" to go cross-country. Also-i wish you'd bring the screens back. Neck was so kinked from being on my own so long."
Pros: "Glad they waited for me."
Pros: "That it was a short flight"
Cons: "Yet another delay. It took me a total of over 30 to FLY across country with United. I could have driven in that amount of time."
Cons: "I didn't like the boarding procedures by groups. I also was forced to check my carry-on, even though after boarding there was plenty of room in overhead storage. Because I was in group 5, they assumed it would be full. They didn't check or allow me to check."
Pros: "Nothing everything was horrible absolute terrible customer service"
Cons: "Didn't offer vouchers or accomodations Classified delay as weather when we were told in Ohio it was a mechicanical I was extremely distraught began crying horribly became extremely dehydrated & went into urgent care once returning to PHX"
Pros: "Quick flight"
Cons: "No videos to watch; had to supply own due to short flight."
Pros: "Everything was fantastic"
Cons: "It was late boarding and landing. Our bags were sitting in the rain."
Pros: "I enjoyed the great service, entertainment and the quickness of the flight."
Cons: "None"
Pros: "The crew was very kind."
Cons: "The temperature control was ridiculous!!! One minute it was 40 degrees and the next it was 90. People were putting on coats and hats, taking them off and putting them back on the entire flight. It was horrible and there was NOTHING relaxing about this flight bc of it. The crew announced the inflight entertainment and gave directions on how to use it. Thirty minutes later, they informed us it wasn't working. So nothing to distract us from the horrible temps!!! Pull this aircraft out of service and fix the temperature!!!"
Pros: "As pleasant as possible."
Cons: "Nothing negative to note."
Pros: "We loved the stewardess her name was Treasure and she sure was"
Pros: "Got home early no delays good seats"
Cons: "All my tickets states see attendant for seat so I was worried I didn't have a seat"
Pros: "Window seat. On time. Courtesy of staff."
Cons: "Cramped. Tight fit for such along flight. Squoze in."