The flight itself was fine
I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying.
First Class seating was of course better than economy.
Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s).
The movie selection was great, the movie player barely worked.
The movie player/touch screen barely worked. The food is terrible.
Comfortable seats, good legroom.
Not enough coffee for breakfast.
The actual flight was fine. But leading up to it not so much.
Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris.
Because of a problem at the car rental place we were not able to check our bags until 50 minutes before the flight. British Airways would not take the bags and we missed our flights Neither webjet who had booked our flight or British Airways would help us figure out a new flight. We had to buy a whole new flight.
Nice crew, more leg room
Food and even sodas are not free anymore
The flight we ended up taking was just fine. The crew was very nice, most of the food was good, and the seats were comfortable even in stowage.
Our flight was about 10 hours so we got 2 meals, 1 hot 1 cold. The hot meal had a vegetarian option and that was acceptable. The cold meal was a chicken salad sandwich with no other choices. As a vegetarian we tried to take off the chicken salad part and just eat the rest but that didn't leave much. Vegetarian options for all meals would have been nice.
The boarding was prompt. The ground staff were helpful in ensuring that my through luggage had been loaded onto the connecting flight
There was no in flight entertainment, not even a water service after I boarded. They offered a meal purchase but since it was a short flight a meal wasn't necessary. At least a free drink of water should have been offered to the passengers
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