Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
Absolutely no communication on why there's a delay and multiple flight time reschedules. I would have canceled the flight and drove back home if I known it was going to be rescheduled 3 or 4 times.
Good flight. Connector flight was delayed so made a short turnaround in Atlanta which was stressful. Otherwise, great crew, Staff in ATL was very informative about the delay and ensured people their connections were fine. Notified the ones that were not. Great communication.
Seat was extremely hard which made even a short 1 hour 20 minute flight fairly uncomfortable.
Only water, tea or coffee served midflight, even to comfort seating. Man next to me needed two seats and took up a portion of my seat and Delta did nothing.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
I like for how they process during check in. It was very smoothly.
Did not get a vegetarian option in 1st class and the video was not working.
Boarding was somewhat chaotic. Unable to evaluate crew or food/drink because captain kept them seated due to turbulence. Have no idea if entertainment was offered.
I liked the piloting of the aircraft. Very disappointed about lack of electrical ports. Also, although a short flight. there was enough time to hand out snacks to comfort + seats as was done for first class.
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
The entertainment options on the seat back video boards were nice.
IAD with the archaic people movers is just a place to be avoided.
Delay and keep changing gates. I have to run around from B to C then to E.
Boarding was a little difficult. The gate area at O'Hare was very small and crowded due to multiple gates in the area. Could not hear the intercom, so had to rely on signage to see when my group was boarding and the signage was blocked by passengers standing in the gate. Flight was great and we arrived in Montreal on time.
When I booked it on Kayak it aaid that I wasn't allowed hamd luggage. I called United Airlines and it took them 6 minutes to figure out if I was allowed free hand luggage. Surely something that simple they should be able to tell me instantly.
Liked nothing. As per previous segment it was delay delay delay.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Check in and boarding were very easy. Quite good food and a complimentary glass of wine with dinner. The acoustics on the TV difficult at times, and the options extensive though not very updated.
Crew did not arrive for their shift and flight delayed for 2 1/2 hours whilst new pilots were found. The man at the boarding gate did a great job keeping us informed and the eventual flight was good. It was just the long delay waiting…….
Flights on time w/o delays. However, my baggage was damaged. Ground crew, throws baggage from plane to the baggage carrier, carelessly.
On time flight, good communication about boarding, lines didn't form unnecessarily for boarding before their group was announced (kept aisles clear), friendly flight attendants and service
They put me on an earlier and I got home sooner
I love American. I’ll never fly anyone else if I can help it.
Any flight to ORD after about 2pm this summer has been challenging. Flight was delayed getting in (coming from ORD) and that led to it not leaving before a ground stop due to lightening before they could fuel the plane, and so forth. They made up some time but we were still late in arriving at ORD, and that led to missed connections.
Couldn’t get the door on the plane to close leading to a nearly 2 hour delay. But, hey at least they didn’t cancel the flight.
The flight was fine and the crew awesome. The problem is ORD and AA. Computers went down, ORD fell apart and a 40 min flight turned into a 3 hour trip. Guess the answer is to not try and fly to ORD after noon. But, as I said, crew was awesome and did everything they could to lesson the flight time.
Boarded over an hour late, no communication, the sign just changed, no attendant to answer questions - she disappeared forever (hiding). Small plane and couldn’t hear the overhead nor understand.
Was supposedly in main extra (row 10), but the seat spacing appeared to be regular economy (the head rest was blue, as well - same as economy, the seats in front of us had red head rests). Otherwise the flight was good and got in well ahead of schedule.
Flight was scheduled to leave at 6:25am. Went to bed at 9pm to get enough sleep. Flight cancelled at 1am that morning. Only flights available either landed at 8:30pm (9 hours later and 3 hours after the event I was trying to attend) or in a completely different state. Way to screw up my weekend, American.
Multiple delays and flight cancellations meant that I arrived five and a half hours late at my destination. There was limited communication from the airline. The airline left my checked bag at my departure city and stopped tracking it almost immediately. The airline has made no apparent effort to return my bag despite filing a report, and has provided no communication or ability to check on the status of the bag.
I'm 6'8" (2.03m) so more legroom would alwqys be appreciated, especially on long international flights. The food choices were underwhelming.
1didnt have wheel chair I ordered wheel chair in my ticket flight
Didn’t make it on the flight. Delayed then had to be rebooked, which in turn had me waiting at the airport for another 8 hours before next flight
The flight was comfortable and the staff were helpful and friendly. However, we did not know we were flying PAL until we arrived in Canada, so it was a bit disconcerting. In addition, which port we were leaving from was confusing.
I bought a ticket from Kayak. When I got to the airport, the was no ticket. I had to pay 5X to get to my destination. No response received from Kayak. I will NEVER use them again.
My wallet was stolen while I was sleeping on the plane.
Flight was delayed but the real issue is how long we sat after boarding. Space very limited for an overnight flight and seatbacks didn’t recline so it was almost impossible to sleep.
They added a stop in Barcelona in the last minutes and lost my luggage….. I will never book with Air Canada again.
My flight was delayed from Columbus to Toronto was for nearly four hours. When I made it to Toronto the crew would claimed that the flight to my final destination was full even though I did my best to make it to that one as soon as the plane landed. They had first class seats open but would not give to me and the other people who were delayed in Columbus.
