The entertainment options on the seat back video boards were nice.
Very nice flight love the small aircraft. We had a wonderful flight attendant. Nice to see someone that really enjoys her job. Don't have her name but had a southern accent.
Seats in waiting area and on plane hard as rock. Fast internet on the flight was great! Crew was kind.
IAD with the archaic people movers is just a place to be avoided.
I do prefer to fly United and have always had excellent service, except for bad weather. Flights are on time and staff is alway curtious and helpful
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Aircraft has better leg room than any of United's larger planes. We had requested mobility assistance for this and related flights. United's response to all was superb.
Check in and boarding were very easy. Quite good food and a complimentary glass of wine with dinner. The acoustics on the TV difficult at times, and the options extensive though not very updated.
Crew did not arrive for their shift and flight delayed for 2 1/2 hours whilst new pilots were found. The man at the boarding gate did a great job keeping us informed and the eventual flight was good. It was just the long delay waiting…….
The flight was on time and the crew were great.
It was a short flight so, everything went smoothly and we got to where we needed to be safely.
Flight was delayed but the real issue is how long we sat after boarding. Space very limited for an overnight flight and seatbacks didn’t recline so it was almost impossible to sleep.
This flight didn't happen for me because of overbooking.
Everything was simple and easy. The lady at the gate was super friendly, I wish I had her name to share. She's a little older, dark-haired. You can tell she likes her job and would be a great influence on any young people training with her.
Your survey should include a "Not Applicable" response for those elements that were not utilized, such as food (unless your want me to rate the cookie I received) and the entertainment (unless you want me to rate the emergency landing presentation). Boarding was late, the plane took-off almost an hour late, and the gate to board changed five times while I was waiting there. At 1:00 pm the plane had not yet approached the gate for passengers to load, yet the information board indicated that the take-off would be 12:30 pm and its status was "on time". Curious.
They added a stop in Barcelona in the last minutes and lost my luggage….. I will never book with Air Canada again.
Not cancelled the flight I had to rebook with another airline
My flight was delayed from Columbus to Toronto was for nearly four hours. When I made it to Toronto the crew would claimed that the flight to my final destination was full even though I did my best to make it to that one as soon as the plane landed. They had first class seats open but would not give to me and the other people who were delayed in Columbus.
The flight was delayed for an hour and there was no inflight service.
One stewardess a bit to impatient with older Asian couple.
