Crew was rude, flight was late, wifi didn't work, no food, basically nothing about this flight was good.
Paid for premium extra leg room but the bin space for rows 1-3 had to go in rows 4-6 and 4-6 had to go to 7-9 because flight attendants have snacks and their luggage upfront. So we pay extra to have to fight thru traffic to get our bags. Only 2nd day of new seating so hope they fix this.
Tried watching free movie and it kept freezing so I couldn’t finish.
Delayed flight. Nicest crew member was a SW pilot flying seated next to me who kindly move to seat the final passenger. Flight extra delayed. My cup of refreshment of ginger ale was so packed with ice it was literally 2 sips.
Sat on tarmac for 2 hours and then missed my connecting flight
Southwest is Southwest. No frills. If you're luck enough to get a happy crew (we did), then it makes for a nicer flight.
I would have liked to arrive on time - not 5 hours late!
Wi Fi was horrible kept cutting out the whole time and too expensive
Southwest is always good and effective. Would be nice if they raised the pre-boarding age a couple years. Would hate to have our 7 year old daughter sit by a complete stranger because of a goitch when i check in and get a late boarding number.
Flight was a little late departing and arriving, but it wasn't an issue. Baggage arrived quickly. It is the direct flight from CMH to LAS, and lasts about 4.5 hours.
The plane was very full, and the seats are not very spacious. I was in the middle seat, so it was not super comfortable. I didn't have any experience with the entertainment on board. And food was a Biscoff. Which I realize is just how we do it now, but I definitely miss the days when you could get a breakfast included.
5 hr flight with no meal service is just unacceptable. We got pretzels and a drink..
The staff at the check-in counter was responsive to the long queue and intervened to redirect the traffic: foreigners can't complete check-in without human agents; that is the real line which moves quickly enough. On-boarding and off-boarding were smooth and civilized. Overall the operations were efficient and the experience was pleasant.
If they loaded the back of the plane first, loading would go faster
I liked the charging ports on the 737-900. I wish there was a little bit more seating room.
Straight through, no stops is why I chose Alaska. Part of my family is in Columbus and I go there once or twice every year. If this option is available it will always be the one I choose.
First time flying with Alaska and the staff were All professional from checkin to departure! I do plan to book more flights with Alaska. Thanks
The staff were great and the layover times were excellent no multiple hours. I just hate the Boxed Water. So you really have to purchase high price water in the airport.
It was smooth all the way, the flight, the boarding, and gating.
Flight was smooth but to many screaming and crying young toddlers who wouldn't stop crying and screaming at the top of there lungs it gave me a bad headache.
The plane was a rather tired 737-800, with old style small luggage bins. Poor air flow. USB charger in the infotainment system was not functioning. The flight was 2 hours late due to crew rest requirements (not their fault). On arrival in Seattle, waited on the tarmac for 30 minutes with very few updates from the crew.
wifi too slow or would not connect and entertainment kept on freezing
One of the restrooms didn’t work. The ones that did never got replenished. Flight attendant just sitting there on their phone. No notification that the bathroom was broken so long lines. Apathetic crew.
I am in a wheelchair The gate agent knew exactly how to boarding A wheelchair first also the flight attendant knew exactly what she was doing
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
Absolutely no communication on why there's a delay and multiple flight time reschedules. I would have canceled the flight and drove back home if I known it was going to be rescheduled 3 or 4 times.
was sitting in the jet bridge for 10 minutes in -20 degree weather waiting for my bag
I like for how they process during check in. It was very smoothly.
Boarding was somewhat chaotic. Unable to evaluate crew or food/drink because captain kept them seated due to turbulence. Have no idea if entertainment was offered.
I liked the piloting of the aircraft. Very disappointed about lack of electrical ports. Also, although a short flight. there was enough time to hand out snacks to comfort + seats as was done for first class.
This was an auto-rebook due to being delayed from an earlier UA connecting flight. The boarding was fine, but they sat me in a middle seat when my original booking was a window seat. Overall, the flight was fine as it still got me to my final destination.
The flight was delayed by a hour and I wish they had communicated it sooner. No issues on the plane, it did take a while for food to come.
The entertainment options on the seat back video boards were nice.
Smooth and easy boarding, comfortable for the entire 5 hour flight, and the seat back entertainment was great! I appreciated all the features, from location info and maps, movies, the ability to connect with Bluetooth headphones, and good selection of movies. Food was good, normal airline snacks (I didn’t purchase anything)
IAD with the archaic people movers is just a place to be avoided.
it was so bad. I tried to board my flight from vancouver to saskatoon. And to my surprise they did not board me cause the flight was changed and no email was send to me. and on my boarding pass which i got from seattle says different flight. I did not knew anyone from Vancouver, air canada crew was rude, i asked for today flight but they were rude and i had early morning dental appointment in saskatoon. I was so much in pain and my whole day is wasted today. and i suffered alot. They did provide me hotel but they did not provide me any food. I am really really disappointed first time had so bad experience with air canada. I may think twice to book it again. If i can get any reply or any composition that would be great. Thanks
leg space better than expected. two washrooms for one plane isn't enough.
Cabin was pitch black, even during meal service. The reading lights for seat 2E/F did not work, and seat 2E did not recline.
Check in and boarding were very easy. Quite good food and a complimentary glass of wine with dinner. The acoustics on the TV difficult at times, and the options extensive though not very updated.
Crew did not arrive for their shift and flight delayed for 2 1/2 hours whilst new pilots were found. The man at the boarding gate did a great job keeping us informed and the eventual flight was good. It was just the long delay waiting…….
Flight canceled because they didn’t have enough flight attendants. No refunds or credits for future flights
Flights on time w/o delays. However, my baggage was damaged. Ground crew, throws baggage from plane to the baggage carrier, carelessly.
On time flight, good communication about boarding, lines didn't form unnecessarily for boarding before their group was announced (kept aisles clear), friendly flight attendants and service
They put me on an earlier and I got home sooner
I love American. I’ll never fly anyone else if I can help it.
Any flight to ORD after about 2pm this summer has been challenging. Flight was delayed getting in (coming from ORD) and that led to it not leaving before a ground stop due to lightening before they could fuel the plane, and so forth. They made up some time but we were still late in arriving at ORD, and that led to missed connections.
Couldn’t get the door on the plane to close leading to a nearly 2 hour delay. But, hey at least they didn’t cancel the flight.
The flight was fine and the crew awesome. The problem is ORD and AA. Computers went down, ORD fell apart and a 40 min flight turned into a 3 hour trip. Guess the answer is to not try and fly to ORD after noon. But, as I said, crew was awesome and did everything they could to lesson the flight time.
Boarded over an hour late, no communication, the sign just changed, no attendant to answer questions - she disappeared forever (hiding). Small plane and couldn’t hear the overhead nor understand.
Was supposedly in main extra (row 10), but the seat spacing appeared to be regular economy (the head rest was blue, as well - same as economy, the seats in front of us had red head rests). Otherwise the flight was good and got in well ahead of schedule.
