Delays really ruin days, excitement, the overall experience of traveling. Having inaccurate times and poor communication sucks.
Pros: "Peaceful in cabin"
Cons: "Blanket ,"
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Delta does an overall nice job."
Cons: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Pros: "Great crew. Seat was not too bad."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "All was good."
Cons: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "Hot towel was a plus"
Cons: "The seats weren't that comfortable"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Cons: "Flight delayed 2 hrs"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "Flew in First Class. Felt very pampered"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "Who could ask for more?"
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "The flight attendant was wonderful and was funny on the flight. Kayak kept me informed of all gate changes and delays."
Cons: "The Delta app did not update about any of my gate changes nor were they announced by the gate agents."
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Pros: "Friendly staff. On time departure and arrival."
Cons: "Flight cancelled at 8:30 p.m. the night before when we were going to bed at the airport. Ability to get rebooked a nightmare."
Cons: "No shoulder room"
Pros: "Seated my husband I together (finally) at very back of plane next to window (not our preference)."
Cons: "My husband and I although booked together were seated in middle seats 9 rows apart. We atrempted to change our seats online at KLM (not possible), online at Delta (didn't recognize our KLM purchased flight), in person at KLM counter in SVG, in person with THE Delta rep at the check-in gate in AMS...no one could help us due to different systems used for seating for each company that the other one doesn't have access to. Flights booked by one company and operated by another seem common enough that this system needs to be improved. - Silver KLM travelers Also WAY too hot on plane."
Internet wasn’t working. Everything else was wonderful
Another delayed flight on American. Another missed connection. No gate when we finally landed, sat on the plane for over 30 minutes and we all missed our connecting flights.
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Cons: "American airlines needs to improve their inter hub options"
Pros: "Crew was as helpful as they could be."
Cons: "If we had the option to get off the plane earlier. We sat in the plan for almost 4hrs before it took off it was super hot and I was hungry."
Pros: "Flight attendants were two hours late"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Cons: "Boarding at Heathrow is horribly inefficient."
Pros: "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
Cons: "The on-line entertainment system wasn't working."
Cons: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Cons: "There was no entertainment at all, and pretzels are gross"
Pros: "Nice plane and entertainment"
Cons: "Booked flight through British air for a reason. Didn’t anticipate American Airlines being used for our flights. The Flight was also delayed but it was never explained why despite dozens of questions from passengers. This caused a missed connection flight and forced us to stay overnight in Chicago with nothing but a $12 food voucher. When we tried t ask what other options were, American Airlines personal offered no sympathy and said the best we would get is the food vouchers and we should be grateful. No other travel reimbursement or vouchers were offered other than a replacement flight. Overall it was a huge inconvenience and caused numerous other expenditures for us."
Pros: "The flight crew was attentive, and the "at your fingertip" entertainment options helped distract me from the restlessness I got on my 8 hour flight from London."
Cons: "I have no complaints."
Pros: "Landed safely and on time. Crew was nice."
Cons: "Cramped. Older plane missing USB plugs. Entertainment requires an app. Bathroom door still has ashtray. Should have been cheaper for what I got which was a regular ticket for a 5'8" 160lb person."
Pros: "The flight attendants were really attentive and came to our rescue. In flight entertainment was good."
Cons: "Americans airlines charged me extra to guarantee that my wife and I, along with our infant daughter could sit together. Of course with this came the expectation that we would at least have more leg space. Which we did not. Go figure."
Pros: "One cabin crew went the extra mile for me...rescued a partial dental plate which I had inadvertently tossed in the trash."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Nice leg room"
Cons: "Doors closed early for my 6:28am flight. I couldn't fly until 1:18pm. Crew says that doors close 10 minutes before flight. The doors on the 1:18pm flight stayed open well after 1:18pm. The flight was then delayed until 1:50pm."
Pros: "Was supposed to leave at 8:00 am. Waited for 4 hours, got my flight rebooked after having to search for an AA representative. I had to get my luggage due to the change of airlines, after waiting for an hour at the luggage reclaim center i was told that my bag had already shipped by itself with other flight"
Cons: "Everything. Poor service. 5 hours of waiting. Disaster"
Pros: "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
Cons: "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
Cons: "Delayed flight, multiple gate changes"
Cons: "When I purchased my tickets, American decided it would be reasonable to separate my husband, our 1 year old daughter, and myself which I was notified of only when I asked the customer service agent over the phone prior to our flight. She explained that she was unable to do anything about it. I then called American during my trip and spoke with another agent who said it was out of her hands as well and to take it up with an agent at the desk at the airport. When I checked in online, I was able to change our seats myself which was nothing that either agent even suggested. The lack of ability of these agents on the phone to help two parents traveling internationally with a toddler was unbelievable. American has terrible customer service."
Pros: "Everyone was so friendly and helpful, especially Ricardo at the check in desk. Our flight was delayed for 2 hours but the friendly staff made it easier to deal with the delay!"
Pros: "I would like if for my return from Paris to Chicago, Chicago Seattle I would be greeted by the personal and offered to flight first class without extra charge to compensate for the bad experience on my way going in. Thank you"
Cons: "I was told I would be able to choose the seats only 24 hours before the flight by going online. I tried to choose the seats online but could not have access to the site. I then called the number provided to ask for more help, and was told that I could then only choose the seats at the check in time. I was at the airport 2 hours before the flight schedule to book my seat and was told them that I could only choose the seats at the gate. Once I got at the gate I asked the person to please give me a seat at the aisle for medical reasons but after waiting until the boarding process had started I was giving a middle seat. Not only I was treated as a stand by passenger that had not purchased the tickets I was put nt on group 8 and at the moment of boarding the gate personal aggressively grabbed my carry-on bag because they insisted there was no more spaces in the compartment above heads. Once I got inside of airplane I saw many empty compartments available for carry-on luggage. I wish I had not purchased my ticket with Iberia Airlines operated by American Airlines. It was not a good, pleasant experience and do not recommend. I wil certainly avoid in the future and not travel this way another time. Thanks"
Pros: "Full flight, crew worked timely"
Pros: "The flight attendants were fantastic. They took great care of us the entire trip."
Cons: "Trying to figure out where to go in each airport for customs, integrations, and gate changes."
Pros: "Crew was nice, biscuits were nice"
Cons: "crammed like sardines, if you're over 5'6" You charged extra to get a little more leg room and if the roomier seats are sold, you're out of luck."
Pros: "Crew was great. Boarding was quick. Food was good."
Cons: "The entertainment on a cross Atlantic flight was not family friendly. Playing 'Dark Knight Rises' and 'Guardians of the Galaxy' while my 6 year old is on the flight is not appropriate. While I didn't let him listen to the program, he could still watch violent scenes I would not allow at home. There are plenty of family friendly good quality PG or G rated movies that appeal to everyone. Would it be too hard to get individual screens in 2017?"
Pros: "My flight was delayed and redirected to a nervy airport. The staff at this airport was all on board and ready to assist everyone is getting the most current information and putting us a new connecting flights"
Cons: "The check in at LGA was not the smoothest. Most of the kiosk weren't working and was making it hard to check in"
Pros: "The flight crew were great, attentive and accommodating. There were empty seats which allowed for movement of passengers and some stretching out during the long flight."
Cons: "The only issue was one restroom not functioning, which caused a line to queue throughout the flight for the working restroom. Otherwise no complaints."
Pros: "Courteous crew"
Cons: "The plane was tiny and old"
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Pros: "Very friendly staff, on time, most of all very comfortable."
Cons: "The Oppurtunity that could improve is the boarding in plane to have passengers board in groups."
Pros: "They were absolutely fantastic on checking on me, food, service, flight in general. Would recommend to anyone!!!"
Pros: "flight personal were very nice"
Cons: "Seat broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
Pros: "Crew was very nice and attentive."
Cons: "Mechanical delay in Rome after we were boarded. Delay caused missed connection in. Chicago. Rescheduled through Charlotte until we protested and asked for a direct flight to Denver. Got one through United. Plane was small and seats were cramped - much more than on the plane over to Rome."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "Would at least like a choice of a snack instead of cookies I don't care for."
Cons: "The fact that people carry-on luggage that exceeds the max requirements for carry on luggage so they can avoid the checked luggage fee. It's a disgrace. It time to live by your rules, the same for everyone. I had to be rebooked out a different airport as PGV was flooded. I was seated in 21F which does not recline. AA cancelled my flight out of PGV, a better seat would have been nice since I had to drive an hour to EWN whereas I was staying only 10 mins from PGV."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "We could not check in online because we refused to pay for seats that I felt that already purchased or was entitled to one so I bought a ticket. When we got to the airport and checked in they did not put me and my traveling partner together meaning they didn't see them together not to mention. Our flight was delayed and we only have 4 minutes to get from gate a to gate. We got to the gate collected our boarding passes found out we were seated at the very very very back of the plane right next to the restrooms.........NICE"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Pros: "Good flight."
Cons: "A little crowded"
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Cons: "American cancelled flight after all day wait because they could not find a first officer."
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
We were asked to check our carry on bags in Hartford as the plane was full so we did to be accommodating. One of our bags was not put on out flight from Chicago to Seattle. We had to go purchase clothing for my wife at our own expense. They called this am to say the bag was in but couldn't deliver it until tomorrow. Then they called van to say that they couldn't fulfill their obligation due to Labor Day. TERRIBLE CUSTOMER SERVICE!!! Spread the word. Now I have to take time out of my vacation to drive 90 miles back to get the bag with no compensation. Unacceptable.
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Pros: "The seats were very comfortable.. the service was responsive and friendly!"
Cons: "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
Pros: "Nice attendant."
Cons: "Very late."
Cons: "The actual flight was fine. It was the delay, followed by what seemed changing info on when it was happening. Every 30 minutes it changed. Five minutes before the flight, the info board said it had been moved to 9:40pm and was changed from Gate 3 to Gate 30, a very long distance to get to. However t"
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Cons: "With the exception of delays due to thunderstorms all was excellent."
Cons: "My name was on both reservations, i did not notice this until my wife and i tried to check in. They would not change the name on one of the tickets to my wife, Kathleen. So we had to cancel the entire reservation. I have trip insurance with Allianz, and am trying to get a refund for the tickets. If"
Pros: "Crew was friendly and the seats were roomier than I expected."
Pros: "The crew were very nice and professional."
Pros: "Economy plus was so roomy and the crew was very attentive and nice."
Pros: "On time"
Cons: "Space a little cramped.for spmepne 6'3""
Pros: "Everything was really smooth sailing."
Cons: "Everything was great! The Charleston airport is small yet very nice inside"
Pros: "Check-in process was smooth"
Pros: "Lots of leg room for a regional jet."
Cons: "AC was not very good. Very warm on flight."
Pros: "The flight was actually with United not Lufthansa."
Cons: "It was like they changed our Lufthansa flight to United. I was not able to get our seat until the last minute at the counter. Luckily the crew was good and helpful atherwise I could not even sit with my husband. My chair was broken so I had to sit very straight. The screen was very tiny like only half size of the one on Luthansa flight. The food was only so so as well but that was just my personal taste."
Pros: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Pros: "Staff in Syracuse where awsome from the guy at the united check in Guest to the TSA Gal who had to give us a patdown super sweet and helpful."
Cons: "In both airports I was wheeled to gates and left in the way of people coming and going. I tried to get the attention of airline employees and when I did they told someone else and so I sat for between 40-60 minutes."
Pros: "The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Cons: "Delayed for over an hour but not notified of the length of the delay in a fashion which would allow me to drive the 2 hours to Chicago in order to make my connection. Repeatedly told the connecting flight was the last one out of the entire airport to my final destination. Heard other travelers discussing that they had been rebooked onto an alternate airline and then found a later flight on Kayak, walked up to podium and asked to be rebooked on that specific flight, which they grudgingly did. Of note, I was repeatedly reassured that they were "sure" I would make my connection without a problem and to stop worrying so much. My flight left out of Madison 2 minutes after my connection departed Chicago. I usually fly a different airline, whose flights out of Madison were all on time that day, and will do so in the future despite more expensive ticket. The actual crew on the flight was lovely and apologetic, did everything they could to help us despite the delays. At least that's something."
Pros: "Flight was on time and boarding was smooth."
Cons: "The crew weren’t as welcoming. No leg room at all."
Pros: "Our flight was changed a total of 6 times. We spent 9 hours waiting because their wasn't a crew. When we tried to board our seats apparently we're given away to someone else. I will never be on another united flight again"
Pros: "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
Pros: "Everyone was pleasant."
Cons: "Delays due to staffing issues led to missed connection and 7 hour wait for next available flight."
Cons: "Other than sitting in the airport for 4 hour and changing to 3 different gate and not getting in till 7:30. Need I say more"
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Pros: "I liked that I personally wasn't beaten in the face"
Cons: "I don't like United. They can suck a fat one."
Pros: "United Provide good service"
Cons: "The flight delayed"
Cons: "I'm 5'3 and could not even lean forward to rest my head on the table in front of me because there wasn't enough room. I shouldn't have to pay an additional 95 dollars to have what was previously considered a normal seat with normal leg room, especially after loosing 6 hours of my life due to United flight delays during the course of my trip."
Pros: "All of our flights left on time & arrived early. We had wonderful flight attendants as well."
Cons: "Arriving in Chicago we had to wait to dock the plane and were not able to get up and use the restroom."
Cons: "My flight to LAX was delayed by over two hours and I had to call and reschedule. I was rescheduled to an AA flight connecting in Chicago. The flight from Chicago to LAX was delayed by over four hours!"
Pros: "I like that it was big airplane"
Cons: "I was sitting by the exited and I didn't like it I couldn't sleep at all because the seats were not able to go backwards there was a woman that was standing at the entire flight because it was so difficult to fall sleep...!!! She was older I kinda feel bad for her I am 22 but I didn't really care but this woman was in her 50s and I felt terrible for her."
Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"
Pros: "Very nice flying out of Bradley. Flight was ahead of schedule (weather, of course, helped) Pilot was helpfully informative and friendly. Crew very pleasant."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Cons: "No alternative options given. Slow response. No retrieval of email confirmation after purchase of trip. Flight was delayed and no notice was given. Rental car had to ordered last minute and was left without room and board for the night. Had to call again for actual co formation of second flight because no notice was given,"
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Cons: "Delays, had to stay overnight in Chicago since we arrived 6 hours late"
Pros: "Good price"
Cons: "No leg room even for a short person like me!"
Cons: "For reasons known only to them, United managed to separate the reservations of my wife and mine. Having paid for the trip with the Mileage Plus Explorer card, the first checked bag is free for each traveler. At the kiosk check-in at Logan, the machine wanted to bill us $25 to check my wife's bag. It took another 20 minutes to get this rectified."
Pros: "Crew was very nice."
Cons: "Plane aisle was a tight squeeze with carry on bag plus seats were very close together, and I'm a small person at 5'1". Otherwise flight was good."
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Pros: "The availability of free entertainment on the plane was a positive. The stewardess also was accommodating in giving me both a soda and water."
Cons: "We arrived 1 hour early to a line for checking bags that did not move for nearly 1 hour. There were staff behind the desk that were standing around on their phones and meanwhile there were lines longer than I have ever seen just waiting to be helped. The fact that check in etc was all in one place at the MSY is baffling. I paid ahead of time to check my bags but still had to wait in line behind people who had not even checked in for flights that appeared to be stopping in at least two destinations. Once we finally got to the counter, the staff member informed us that they were re-routing our trip. No apology was offered. When I conferred with my travel companion about the best option to re-route, the employee said "Sir I am speaking to you. Not that man." I tried to explain that this man was my travel companion who I needed to travel with because we were in-fact going to the same destination and had planned additional transportation together and that I needed to know if there was room for two people on this flight so that we could proceed onto our route together. After being interrogated about why my companion was not on my reservation, the employee told us that 12 people would not make the flight we were supposed to be on. She then took our bags (we have now been in line to check bags for almost 1.5 hours). Fast-forward to the return flight. We are supposed to depart at 7:15, but were delayed to 8pm, then 8:30, then back to 8pm, then to 8:25, then 8:40, then 9pm between the times of 11am and 8pm. Our trip to the airport that included two trains was significantly more stressful as these projected times were changed because we went from being on time to late to on time all within the span of an hour. The employees on the return flight were helpful in making up for the numerous delays but the confusion that seemed to hover over the company made me feel like nobody cared about whether we reached our destination."
Pros: "There is absolutely nothing that I liked about this experience!"
Cons: "They had to reroute my flight four times! Then when they finally gave me a final flight I didn't get the premier seating that I paid for! Even if it's the only flight available the next time I fly I will not book with United!"
Pros: "They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage."
Pros: "Everything went excellent for a snowey day! Flight was good!!!"
Cons: "Horrible service in orlando . Super delayed departing and arriving . Luggage was delayed as well . No responsw from customer service neither . Never again"
Pros: "The check in clerk took care to reprint my boarding pass so it reflects my TSA precheck status."
Cons: "The seat was stiff and uncomfortable"
Pros: "Not too much - the crew was nice."
Cons: "My flight from St. Louis to Denver did not charge me for a carryon bag. I was very surprised to be charged $50 for my carryon bag at the Denver checkin, When I complained I was presented with an incredibly rude attitude. The flight was crowded and the space was so very small and cramped. I will never fly Frontier again. Your cheaper rates are not worth the flight experience."
Cons: "The seats are very uncomfortable for a long flight."
Pros: "Non stop option, Competitive price in spite of all the add-ones"
Cons: "More legroom,"
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Cons: "Flight was cancelled to Orlando 4 hours before takeoff. Next flight offered wasn't until 2 days later. Had to cancel entire trip and had to pay Universal Studios $300 in fees to cancel on such short notice. Will NOT be booking with Frontier anymore."
Pros: "Good price."
Cons: "Very uncomfortable. I'm not sure I would buy this ticket for a flight more than two hours."
Pros: "Crew was good. They were late boarding the plane, but the captain made up the time in the air."
Cons: "There's extra charges for carry ons and beverages Majority of the seats have no leg room No in-flight entertainment or wifi"
Cons: "Flight was abnormally bumpy to the point even the crew mentioned it. I could hear the crew the whole flight chatting and bitching about Work etc"
Cons: "not providing many options"
Cons: "Disorganization with boarding process. Gate changes from that which was indicated on boarding pass, without notification. Expensive baggage/fees. No basic complimentary accommodations (snacks). Uncomfortable seats lacking ergonomic design and headrest. Small spaces for personal items."
Pros: "the crew was very entertaining which always helps make the trip more pleasant."
Cons: "Too bumping of a flight. Not sure there was anything that could be done about that but I'm guessing a higher altitude may of helped but i am not a expert, just a nervous flier."
Cons: "seats are worn out, you have to pay to place a bag in overhead compartments"
Cons: "The flight was 2 hours delayed, uncomfortable, the loudspeaker was TOO loud, and nothing was free. The only good thing was the price...which isn't always enough."
Cons: "Waited after both flights for more than 1 hr for my checked bag. No explanation."
Pros: "flight attendants were nice"
Cons: "no leg room, uncomfortable, seats and baggage were not included in ticket price"
Pros: "New planes Cheap fares"
Cons: "1 1/2 hour late leaving Las Vegas An nickel dime airline/ charging for everything. I.e. Extra charge to select a seat/ extra charge for carry on luggage/ extra charge for printing tickets."
Pros: "Nice size plane, non-stop, Las Vegas to St Louis terminal good, boarding very good, flight crew and pliot excellent"
Cons: "Cost and comfort, the airfare was normal but when I arrived at Las Vegas Airport, bag fee $40 (to high), seat on plane very poor (no cushion did not recline) cost for soda (terrible) the flight crew was great but fees spoiled my flight. I will not be flying Frontier unless it is last resort."
Pros: "Landing was ten times better landing in st louis than kanding in phoenix...cabin pressure dropoed quickly coming into phoenix.. Very even drop coming into st louis"
Cons: "Should provide at least a cup of ice water free..did have that going to phoenix from st louis...but nothing on way back..."
Cons: "The Huge weather delay has nothing to do with Frontier since the weather is out of there control. All I can say is you get what you pay for!"
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Cons: "Didn't get a free drink, no inflight entertainment. But this is to be expected with a budget carrier."
Pros: "On time"
Cons: "Bag fees are vague and expensive"
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Pros: "I liked the comfort of the flight, the staff, the timely manner in which we got to our destination and getting informed about our flight."
Cons: "Nothing I didn't like."
Pros: "Okay. Red eye flight to St. Louis. Managed to keep it cheap - but Frontier you have to pay for all the frills. You have to wear your suit on the plane to avoid paying for carry on."
Pros: "Crew was knowledgeable, courteous and professional. Flight ran right on time."
Cons: "Seats (17C and 17D) were not very comfortable (minimal cushioning on seats and backs, no cushion on arm rests, and seats do not recline). Also, there were two pieces of used gum in my seat back pocket (yuck!)."
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Pros: "Clean airplane. On time."
Cons: "The surprise at the check in desk to pay $50 for a carry-on bag! A total greedy corporate rip off."
Pros: "The staff was very pleasant."
Cons: "Would have liked the seats to recline some-they were too straight to be comfortable. Everything seemed to run very efficiently."
Pros: "Smooth flight and excellent recovery from a strong gust of wind seconds before touchdown."
Cons: "Had to pay for snacks. No entertainment that I was aware of."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Cons: "The seats, the pilots they land to rough and at a high rate of speed!!"
Pros: "The 2nd leg of the flight the worker was able to get me a window seat"
Cons: "I didn't like the surprise $60 fee for carry on bags"
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "I had a very nice flight and would return for sure."
Cons: "I bought a combo of 2 shots 1 coke and never got my snacks. Upsetting but at least I had shots to get over it."
Pros: "We had service dogs, and the entire staff was willing to work with and accommodate our needs. They were super friendly and we left knowing more than a few smiles were shared. Thank you."
Pros: "I liked the price"
Cons: "Seats were to tightly put together"
Cons: "Can't believe drinks and snacks cost. At least that is the way it appeared. Usually a soda is free, but the flight attendant asked if I wanted a drink or snack for a fee. Charge for a seat? Really? Overkill on all the extra fees."
Pros: "Flight was over 3 hours delayed. Frontier said we would get an email about compensation and we never did. My returning flight was also delayed with very little remorse and no compensation from Frontier customer service."
Pros: "Price was good"
Pros: "I will never fly frontier ever again. The absolute worst airline I have ever been on."
Cons: "There was not one positive thing about this airline. Everything was horrible. The most uncomfortable flight ever. Seats don't recline. Have to pay for carry on bags. Everything was terrible. Don't fly frontier. Also you have to pay for water on the flight which is another thing you would never do on any other flight. Don't waste your money with frontier stick with southwest or any other airline."
Pros: "Flight was on time and arrived on time."
Cons: "Another member of our party was flying to O'hare on Frontier and had a two hour delay leaving Denver. They also had a five and a half hour delay coming to Denver. Moral of the story is if your flying to Denver from St. Louis fly Frontier. If your flying to Denver from O' hare don't ever fly Frontier."
Cons: "Missed my flight played for insurance and didn't want to help at all."
Cons: "Unable to board flight. Arrived 1 hour early.very rude agent she refused to get a supervisor.told us there was no superb.Daughter missed chemo treatment. We were told could not get on flight till Wed.This was our first time on Frontier.It was very stressful and frustrating.checked in on line rating1.0 very very poor."
Pros: "A very smooth landing."
Cons: "I waited in line to check in for 45 minutes or so. No-one was at the desk. A customer ended up finding a security guard and asking them to find a Frontier employee. They paged for one over the loud speaker. How embarrassing. A woman started checking customers in, with the attitude of the century. She was angry, rude, and just plain nasty. This should not be the face of Frontier. When friends and family ask, "How was your flight?" All I can picture is that woman and her pinched tight frown of a mouth, angry grimace of a face and condescending hateful tone. Good day."
Pros: "The flight attendants were very friendly on this flight, even offering to help me carry my son's car seat as I was traveling with 3 children under 8 by myself (this doesn't often happen with flight attendants on any carrier!)"
Cons: "- boarded early and then made announcement that they were closing the door and everyone needed to board (this was 30 mins. before scheduled departure); my children and I were running to this gate from another gate when we had to make a pit stop at the bathroom for my 2 year old to use the potty - we heard the announcement and sprinted to the gate in enough time, but 1 minute more and they would have had the door closed and not let us on."
Cons: "Flight was delayed 1.5 hours. Waited in line at bag check for 2 hours with little communication as to why it was such a mess. Employees from other airlines had to help with the chaos."
Cons: "More comfortable seats"
Pros: "The crew was helpful polite and professional"
Pros: "Our seating pass was upgraded at the terminal at no extra cost."
Cons: "Window seats would have been better."
Pros: "Early departure and early arrival!"
Pros: "not much. bumpy flight , seating tight"
Cons: "not much"
Pros: "The crew was very nice and the seat seemed more comfortable than another airline I was on."
Cons: "Nothing. It was perfect. Smooth landing as well. Great pilots!"
Pros: "Efficient crew, arrive early, smooth landing."
Pros: "Great service Good patience Great experience"
Pros: "The price."
Cons: "Seats are a bit tight."
Pros: "Got there safely"
Cons: "Cramped, disorganized seating. No fault of the airline but sat next to rude, loud and unhygienic travelers. The check-in process was awful as well. I approached the Spirit counter because I was having trouble with my app. When I asked for assistance the girl at the desk only said and repeated "boarding passes must be printed at the kiosk" as if she didnt want to be bothered or that's all she knew how to say."
Pros: "On time flight"
Cons: "Lounge restrictions, most airlines let us take a carry on and a personal item with no cost"
Cons: "I purchased a seat and someone else was sitting in the seat. I had to be reassigned to a different seat."
Cons: "Having to wait 45 minutes for baggage"
Pros: "outbtoundflight 4+ hours late inbound flight 2.5 hours late never even offered passengers water"
Pros: "Easy boarding/unboarding, seat assignments, self servcie luggage tagging at FLL."
Cons: "Fees for everything - including seats so we could ensure we sat together. Still prefer all-in cost. Wound up paying more than another airline. Tray table very small, no entertainment, ticket counter staff not very friendly (BDL) - act like we were bothering them. No self service luggage tagging at BDL"
Pros: "The plane was very clean and crew was okay."
Cons: "No explanation about delay and horrible check in process. There were very few announcements about boarding."
Pros: "Comfortable seating with the $50 increase for the bigger seats with extra leg room."
Cons: "Nice flight...but the two plus hour delay was awful."
Cons: "Plane was maybe 1/2 full. Almost everyone was jammed 6 across in the back third of plane. Front empty. Could only move 4 seats up or back after takeoff. Ridiculous. Finally stewardess said we could move elsewhere. Thank god."
Pros: "the plane was half empty so I was able sit in isle seat"
Cons: "that I had to pay $55 For luggage i had small bag with my snacks , map and small feel an table. I also had a small bag for 5 days of clothes but had to pay $55. no savings here."
Cons: "Didn't like the waititn for the luggage"
Pros: "Speed of the flight"
Cons: "Love everything"
Cons: "There is no hot or any complementary food. There is no entertainment provided on Spirit planes."
Pros: "A quick and direct flight"
Cons: "Having to pay an additional 30.00 for an over weight bag that would not be with other airlines"
Pros: "The flight crew were very good and informative. The plane took off on time and landed earlier than expected. The seats we chose were comfortable but a little expensive. Boarding was easy."
Cons: "To choose your seats was a little expensive and the baggage costs were way too much for a couple going on vacation for a week with one checked bag."
Pros: "Great flight Just wish sears where a little more padded"
Cons: "Seats not enouph padding on the butt area"
Pros: "On time arrival. Smooth flight all the way.good Customer service."
Cons: "Everything was good. No problems"
Cons: "At least water should be free"
Pros: "Overall positive experience with boarding and in flight. Might have gotten lucky but my flight was very peaceful and arrived 40 minutes early."
Cons: "Spirit airlines isn't up front with their baggage fees and everything that is not included in your original ticket price. After 200 to book I had to pay an additional 40 each way for my one checked bag, 20 to pick a seat next to my travel companion ect. Without the early check in it's even more. Would have rather known the expenses before the 24 the early check in, might have booked a different carrier. Just felt deceived by all the add-on fees after booking"
Cons: "Chairs just I little hard"
Pros: "On time and reasonably priced"
Cons: "Bag fees are steep with only 40 pounds allowed before another $30 increase over 40..."
Cons: "I had to postpone my trip and was hit with all kinds of penalties from Spirit Air."
Pros: "Almost everything about the flight."
Cons: "There's no entertainment at all and there's no food."
Pros: "On my way to Bradley(Hartford) the flight wasn’t full, there were empty seats!! I sat in the first row behind the cockpit, the seats were extremely comfortable, wide, and a lot of legroom. My return trip to Orlando I sat behind the spacious seats in a row of three, in the middle seat, a little cramped. There was an empty row behind us, an elderly lady took the window seat, I asked if I could take the aisle seat, the stewardess said no because of a weight balance, another woman was allowed to take the seat!! I still like the airline, and would fly it again."
Pros: "Flew spirit only a matter of time til they will charge you to use the restrooms!!"
Cons: "Plane was very crowded and uncomfortable; no way to fly✈️"
Pros: "Everything was spectacular. Thanks."
Cons: "Nothing was bad. Thank you Spirit"
Cons: "Flight not full and they still jammed people 3 to a row. Web site confusing and difficult to use, unable to get a real person on the phone for help. My cheap fare doubled at check in due to baggage charges that were not made clear in advance. No email confirmation of flight. I would not fly Spirit again despite the fare,"
Pros: "I lucked out and ended up with a whole row to myself. Slept like a baby :)"
Pros: "Friendly staff. Good take off and great landing"
Cons: "Confusing rules"
Pros: "Smooth boarding and offboarding"
Cons: "Seats are narrow, feels squeezed"
Pros: "On time, crew was great, check in was easy, passenger cost excellent."
Cons: "Bag cost. $50 at check in. Didn’t even see the option to pay for it when I booked the flight. Maybe I missed it but if so it wasn’t obvious like it is at other airline bookings."
Pros: "This is not a comfort/luxury airline experience. It was, however, efficient, timely, and had pleasant staff. The seats are not comfortable and the $8 ones don't recline or have much cushion. It was great for the short flight from CT to SC."
Cons: "The seats were not exactly uncomfortable but could have been better, and didn't recline."
Pros: "Service with a smile and great attitude!!"
Cons: "Service with a smile and great attitude!!"
Cons: "Luggage $45 carry on $38 this is where spirit gets you"
Pros: "Friendly crew"
Cons: "Baggage check.. computer was down.. 2 people checking & 4 standing around while the line got longer & the flightvtime was getting closer.."
Pros: "I found a great price for my tickets...."
Cons: "Unfortunately the price for a carryon outweighed the ticket price. I checked online and it said $25 and up for a carryon. At the airport they were all the same price of $52, not to mention they had the worlds smallest carryon dimensions so I had to check my backpack! Won't be flying with them again"
Cons: "I was given no warning that we would need to pay over $50 per bag at the airport! I was shocked and unhappy."
Cons: "Our flight never left because they didn't schedule a crew to fly the plane. I received an email only 6 hours before my early morning flight so I was unable to even find another flight to take. When I received the email there was no explanation as to why my flight was cancelled. I then waited on the phone for over an hour to speak with someone, I was told that no crew was scheduled to fly the plane. Because of this airline I missed my sisters graduation. I will never ever be flying with this company again. On top of that they try to rip you off by making you pay 50 dollars to carry a bag on the plane. Their flights may be cheap but they are completely unreliable and I would rather pay more for my flight then deal with this terrible company again. NEVER FLY WITH SPIRIT!!!"
Pros: "Easy boarding, on-time flight."
Cons: "Extra charge for seating"