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Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."

Pros: "Crew was great!!"
Cons: "Boarding of plane. Should be from Back to front."

Pros: "Delayed, packed, bought a sandwich! Good sandwiches!"
Cons: "Packed and delayed"

Cons: "Roomier"

Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"

Cons: "I had an isle seat. I felt jostled all the time."

Cons: "Crew could be on time for work so the flights aren’t delayed"

Pros: "Crew was fine - not their fault that DELTA changed my flight at the last minutes with terrible options on rescheduling my flight!"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"

Cons: "Better ? Impossible!"

Cons: "Not getting turned around after flying in the air for an hour, having to get on another plane, and then landing at 4am."

Cons: "Crew wasn’t approachable"

Pros: "Flight crew was ok"
Cons: "Missing my connecting flight due to Delta incompetence and spending Christmas travel in ATL again."

Pros: "see above"

Cons: "mi luggage has not arraive! im in the city with out stuff and it will delay my trip schedule"

Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"

Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."

Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."

Cons: "7 hours delayed. Poor front desk worker, nice flight attendants!"

Pros: "Good snack selection, plane departed on time, no issues."

Pros: "A3A"
Cons: "Ĺ"

Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"

Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."

Cons: "Flight delayed 2 hrs"

Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."

Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"

Pros: "Food was actually ok and the crew tried to remain upbeat despite all the challenges we encountered."
Cons: "where do I start....seats are incredibly close together and once the passenger reclines their seat, it is actually painful. I don't consider myself overly tall or large at 5'10" and 190 pounds, yet I did not have circulation in my legs for nearly the entire flight. The pilot indicated that flight would be only 9 1/2 hours and ended up being 14.5 hours due to a maintenance issue that required us to make a stop in Anchorage. Pilot said it would only take 30-40 minutes to repair (supplemental oxygen bottle was apparently empty) and after 3 1/2hrs I think we were finally airborne, only to be delayed an additional 45 minutes or so upon landing because our gate was occupied by another plane. So what, they can't find another gate to use? The whole flight there was also delayed for an unexpected stop in Anchorage to get more fuel for the flight. Did they not complete proper flight planning? I'm a pilot and I know you can check winds aloft and plan your route with ample fuel for emergencies. So did this pilot not properly plan for the flight? I can go on and on about why I won't be flying with Delta for a long long time....so the 5,000 air miles they gave me as a courtesy for putting me through so much pain...well those extra miles are useless to me. How about refunding me the cost of my horrible flight?"

Pros: "Boarding, checking in etc. The usual stuff, nothign spectacular."
Cons: "Seats are getting too crowded!"

Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."

Cons: "The crew could have been more friendly"

Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"

Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."

Pros: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."

Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."

Cons: "Flight was delayed an hour"

Pros: "The stewards/stewardess were very helpful. The trip was very pleasant."
Cons: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."

Pros: "Speed and comfortable kind bars were a nice touch"

Pros: "Laura, who checked us in was extraordinarily great."

Pros: "Both check in and gate agents were friendly and helpful."
Cons: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."

Pros: "Service was good. Attendants polite. Information good."

Pros: "plane had individual movies for free with each seat!"

Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."

Pros: "The in-flight service was good."

Cons: "Flight attendants were a little snobby and didn't treat all passengers equally, in my humble opinion (note: I was sitting in 1st class)."

Pros: "Always have great experience with Delta flight attendants and staff. The entertainment on mobile phone was a really nice add-on, I had never seen before."
Cons: "Flight was delayed in taking off, waiting for connecting passengers. Plane was old, which is most Delta planes, but this one showed it. The tray table looked like it was from the 70s or 80s. Flying into Midway instead of O'hare was anticlimactic."

Pros: "First flight was not sold out which allowed me to change seats"

Pros: "While the process was confusing, the staff were quite pleasant and actually seemed to enjoy their job."
Cons: "The boarding process is very confusing. There are so many different boarding priorities and programs, it is difficult to know where you are in the boarding process. Even if you have a ticket labeled as Group 1, you may still be one of the last boarded because of all the different programs that have priority over you. Would be better to limit the advance boarding to people who need extra help and a single program. This leads to the question, why are there so many different programs? Wouldn't it be easier to have a single loyalty program? If you don't qualify for advance boarding because you did not purchase a first class seat, or you haven't reached the advance boarding requirements, you don't qualify. Let's start thinking about the customer again, and less on the profit margin. How would one of your executives feel if they had a boarding Group 2 and 85% of the plane was already boarded by the time your group was called, thereby limiting the space for your correct size carry-on? One more thing that would be beneficial, enforce the size limit for carry-on luggage. I have been to airports that limit the size with a box on the x-ray machine so you can not even get an oversized piece of luggage through security. Just one idea for the industry."

Pros: "The African-American gentleman flight attendant was extremely helpful, funny, engaging, and service exceeded normal expectations! The plane had blue lights & calming music on in the cabin."
Cons: "The plane didn't have full catering options."

Pros: "The aircraft was in good condition. We left on time. An Alitalia flight"
Cons: "For an international flight the food was inadequate. Alitalia is cutting back on the quantity and quality of the meals served. I always find Alitalia flight crews the most undisciplined."

Pros: "The pilot did a good job flying considering the conditions."
Cons: "Delta and Midway airport did not handle the weather conditions as well as they could have. Communications we terrible and no one adapted quickly to handle things properly. Of course the winter weather alert was mostly to blame, but what could be done to smooth things out didn't happen."

Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."

Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Cons: "Nothing."

Pros: "Flight attendants"
Cons: "Comfort"

Pros: "Rhea was awesome."
Cons: "Boarding is a struggle when you load from front to back. Why not load back to front and save time??"

Pros: "The little charging thing where you can plug in your charger."
Cons: "The seats, flight attendants attitude, and cleanliness."

Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Cons: "Refund"

Pros: "The crew was sweet"
Cons: "No provided entertainment but for a cheap direct flight it was amazing"

Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"

Pros: "The crew was pleasent and brought me an OJ when I requested even though they had finished serving."
Cons: "There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!"

Pros: "Ontime, arrived 10 minutes early"
Cons: "Had to wait 45 minutes for luggage, since 3 flights arrived at same time....at least they explained the delay."

Pros: "Everything"
Cons: "Nothing"

Pros: "Everything went on schedule, didn’t have food or use entertainment"

Pros: "The ease of boarding coming back home. No kiosk but I didn't have to wait on line for a boarding pass this time."
Cons: "The overall experience. My baggage should've seriously been a personal item (wasn't aware of size restictions) and the lady said I had to check it in. It weighed 16lbs. No complimentary snacks and no entertainment."

Pros: "Even though we departed a little late, we arrived close to on time."

Cons: "No food was served. No entertainment available."

Pros: "I got from point A to B on a non-stop flight. Desk staff and flight attendants were polite and accommodating."
Cons: ""Lowest fairs!!" and then on check in they nickel and dime you with extra costs for even a carry on AND to choose a seat that you already bought!! I mean, you don't have to. You could always just wait until check in at the airport and get thrown into a middle seat. Saving extra money was what pushed me over the edge here, but after all the fees after booking was paid for and experience, I would have gladly paid the extra money to fly Alaska Airlines. Also, you would think on a 5.5 hr flight that occurs over/near dinner time there would be more food options than just snack packs. Even that was mediocre."

Pros: "Friendly crew. Pilots kept us updated on potential turbulence and weather- but it all went well."

Cons: "The plane has already been reconfigured with new seats to fit more. They were uncomfortable. All pricing has changed to something similar to Spirit airlines. I am going to miss the old SunCountry airlines."

Cons: "They started to charge Xtra for every bag & seat : ( . Add $50.00 to fare, when considering ticket, for true cost."

Pros: "Crew was friendly and they tried to make the service announcements funny. But SW has that niche. ."
Cons: "Sad they are turning into the nickel and dime airline. Kind a of a hassle so will need to bat Delta by $100 for me to lol at them again"

Pros: "By getting an exit row seat, I was able to board early on"
Cons: "I wasn't told that the exit row seat would not recline until I got on the plane. My last trip on Sun Country, none of the seats reclined as far as I can tell. I'm generally very tired by the time I get on a flight, and not being able to recline at all makes for a very uncomfortable flight."

Cons: "PLane was 1:30 hour late. They didn't tell us why. Didn't get a ticket until the gate. Got put in the middle aisle in the last row. Seat was very uncomfortable, and I normally never notice that kind of stuff."

Cons: "Three big guys were in the same row of seats. Very uncomfortable until one was allowed to move."

Pros: "The crew was super friendly and accommodating."

Pros: "Flight attendants"
Cons: "Chair was broken. Delayed 3 hrs"

Cons: "Flight attendant tried to stop from going to the bathroom prior to closing of the door. After going to the bathroom the door was closed 10 minutes later."

Pros: "Unlike the horror stories from the news, everyone at Sun Country was extremely friendly and helpful. This was true from the person on the phone, through the check-in and boarding process. They were very efficient and left on time. It was a redeye so no food or drink service or entertainment as far as could tell, which was fine."
Cons: "The issues that had, I would probably have with any airline: The seats are small, uncomfortable, crammed together and completely booked. It was a red-eye, I was exhausted, brought my own pillow and I still had a difficult time sleeping. I have been flying for over 30 years and the situation has only gotten worse."

Pros: "I went from Minneapolis to Vegas in 3 hours which is way better than a 24 hour drive."
Cons: "No snacks."

Cons: "The worst experience ever"

Pros: "Direct flight"
Cons: "Delays before we boarded, plus delays after we boarded. Communication about what caused the delay seemed like an afterthought."

Pros: "Always clean, attendants are kind, arrival time was fantastic. Food choices were great."

Pros: "staff was nice"
Cons: "There was no power outlets on the seats and no free entertainment."

Pros: "Smooth ride. Got great seats. They were flexible and helped my husband and I get seats next to each other when at first we couldn't when we booked it online."

Pros: "There were storms in the east, but we flew around them. It may have taken a few minutes more, but it was a smooth comfortable flight,"

Pros: "Friendly staff, very helpful."
Cons: "No complaints, just not a fan of flying in general."

Pros: "Good people. very full flight"
Cons: "air travel is what it is. It doesn't seem that difficult, however, for a carrier to distinguish itself with some personality and some personal attention."

Pros: "Check-in was friendl, quick, and easy. The flight was direct. All staff pleasant. I appreciate the lower rates. If withholding snacks and drinks keeps the rates lower, so be it."
Cons: "The seating was cramped, but expected."

Pros: "Price for ticket"
Cons: "No snacks"

Pros: "I made it to my destination on time. Also we took off relatively on time as well."
Cons: "Everything else. Remove "first class" this is an inexpensive airline. The removal would make the seating arrangement better for the rest of the plane. Also update your planes."

Pros: "Both flights I took were non-stop and were the smoothest flight I've been on. Everything at the gate counter ran smoothly and the workers were friendly and helpful."
Cons: "If I had one complaint, the flight attendants were a little less friendly. They weren't rude, but they weren't very outgoing either. I know they have a tough job dealing with selfish people in a confined space, but I guess I would have liked a little more "warmth" from them."

Cons: "I wasn't able to check in online for my outgoing or incoming flight, which added to the stress of travel. The actual flight was fine though."

Pros: "The flight had to make an emergency landing. I understand the stress that can have, but we kept being told different things, the people that waited patiently ended up getting the short end and sat around all day. When we were told we would know more in 5 minutes, that took 25, when we were told we would know more and to keep sitting there in the small area we would know more in about 20 minutes, it too 45."
Cons: "Kept being misdirected."

Pros: "The staff helped get a full flight underway in a timely fashion without being rushed."
Cons: "Checking in was smooth however the loading was not organized."

Pros: "I liked the price of the ticket"
Cons: "SeaTac gates are very small compared to MSP. The seats on the plane are uncomfortable."

Cons: "Delayed departure and delayed arrival; took shuttle to airport from plane - sad for 21st century travel."

Pros: "Great service and friendly staff."
Cons: "Shorter flight so no entertainment."

Pros: "On time service with friendly crew. Helped me find my lost items."

Pros: "Sun Country was able to move me to an earlier flight and I really appreciated that."
Cons: "It would have been nice if the pilot would have announced what we were flying over. There was beautiful scenery that I couldn't identify."

Pros: "They did not cancel the flight despite the bad weather. Many airlines cancelled their flight."

Pros: "Because of a delay, was given a voucher for food and also a voucher for travel at another time. Seats are clean and not so cramped you can't breath. Excellent landings."
Cons: "Wish they had cranapple or crangrape drinks."

Pros: "boarding process"
Cons: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."

Pros: "It is good"

Cons: "No tv on seat. Those dumb comedy tv show"

Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."

Cons: "The boarding experience is awful. I wish that there was more order to the boarding process such as with Southwest Airlines. There is simply no control over rude passengers who push there way to the front."

Pros: "at least flights were on time. 20 minutes delay is not bad."

Pros: "Nothing."
Cons: "Cramped, claustrophobic space. Cabin too warm."

Pros: "It was very inexpensive and on time. And it was much more comfortable than those budget airlines like Spirit, Frontier, etc."
Cons: "The snack choice was unappealing."

Cons: "The touch-screen entertainment system was not very responsive. It was difficult to get the screen to recognize your selection."

Pros: "Aircraft comfort and entertainment options"

Pros: "I like it! Thank you, kayak"

Pros: "Friendly and prompt service."

Pros: "personal entertainment systems and charging plugs"
Cons: "only pretzels and no headphones offered for the entertainment systems."

Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."

Pros: "Entertainment and great beverage options"

Pros: "Seat were comfortable and I didn't feel claustrophobic."

Pros: "Treated like a person not a ticket"
Cons: "N/A"

Pros: "Todo muy bueno"

Pros: "The staff was friendly and helpful"
Cons: "There was a ton of turbulence"

Pros: "No complaints"
Cons: "It's was good"

Cons: "Boarding late"

Pros: "Friendly staff Smooth ride On time"

Cons: "Always delayed"

Pros: "NOTHING"
Cons: "Everything. DELAYS___DELAYS"

Pros: "Pretty comfortable"

Pros: "On time."

Cons: "Got cancelled"

Cons: "I am still not feeling well to travel, so I was staying at home and no Madrid, may be in the fall or winter when I get better, I will visit Madrid one more time."

Pros: "very smooth, ontime ride.. kool"
Cons: "everything was ok"

Pros: "Delays caused a little stress but all in all a good experience."
Cons: "Late arrival to DCA."

Pros: "The TIMING AND ATMOSPHERE"

Pros: "Upon sitting down, I was able to fall asleep almost instantly. The helpful stewardesses were constantly aware of my needs."
Cons: "Check-in desk seemed confused and unorganized. Two very friendly ladies were helping out but were on different wavelengths."

Cons: "Numerous delays and disappointments. Two delays before boarding. Another long delay after boarding waiting for paperwork to be completed. Long taxi period. Waited over half hour for baggage claim conveyor to start rolling."

Pros: "Very professional"
Cons: "We didn't leave on time"

Pros: "Everyone was gracious and very helpful. Wheel chairs waiting at each stop. Special ramp installed at CHO, VERY HELPFUL."

Cons: "EXTREMELY LONG CHECK IN & SECURITY LINES"

Pros: "On time arrival despite two issues at the departure gate"

Pros: "Service, comfort, timeliness."
Cons: "Food was marginal, especially the chicken in the salad, which was petrified."

Pros: "too many gate changes and delays"

Pros: "It was fine. I was comfortable and I slept throat most of it."

Pros: "Not much"
Cons: "We sat on the tarmac for an hour after we landed. Missed my connection, no other flights that night. It wasn't even 10 pm yet."

Pros: "Everything was very professional."

Cons: "90 min late"

Pros: "A breakfast offering at any time would be great."
Cons: "Too many people getting on at same time."

Pros: "Boarding was smooth"
Cons: "It was fine"

Pros: "Good staff"
Cons: "Both flights delayed"

Pros: "Good"

Pros: "Roomy & comfortable seating for such a small aircraft"
Cons: "Late boarding, over an hour"

Cons: "Gate changed and baoarding time changed countless times."

Cons: "No tv."

Pros: "Crew was amazing very clean"

Cons: "Flight was delayed & cancelled. Unable to rebooked until evening of next day. Was easier to rent a car & drive home"

Pros: "I liked that the plane didn’t crash!"
Cons: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"

Pros: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"

Pros: "Upgraded to First Class so it was great."
Cons: "No entertainment unless you download their app and use your personal device. Other airlines do this better."

Cons: "after boarding, we sat on at the gate for nearly 30 minutes without any explanation given. When announcements were made the person's language skills were greatly lacking - we could not understand anything that was said. there is no food, drink, or entertainment... unless you consider the man behind me playing with is cat .... and yes I'm very allergic :( landing crew didn't know where our luggage was to be returned (bottom of the gate or top of the gate). After a considerable time, we were told all luggage was delivered to the baggage concourse."

Pros: "United nunca da comida que merezca la pena y por suerte esta vez no sobre vendieron el vuelo."
Cons: "La comida, es escasa y ridícula"

Cons: "Boarded the plane later to be asked to switched planes because of mechanical problems with the first one. After boarding the second 2 hour delayed plane my family and I were asked to step off the plane and go to the front desk because they made the mistake to give several people the same seats. It was horrible, and embarrassing. My family, friends and I will definitely won’t be flying eith United."

Cons: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."

Cons: "entertainment was intermittent"

Pros: "friendliness"
Cons: "Ride was bumpy"

Cons: "Cramped"

Cons: "Late"

Pros: "short uneventful flight"
Cons: "no services provided"

Pros: "Great staff and breakfast was very refreshing. Will definitely fly with United again."

Cons: "Na"

Pros: "The crew was nice and even though there kept being turbulence it was a smooth ride"
Cons: "More selection than pretzel for free item to eat"

Cons: "Pretty good. I'd fly united agsin."

Pros: "The crew were friendly and courteous. And the food was delicious."
Cons: "My legs hurt during the flght and I couldn't get pills for air sickness, plus a half-an-hour delay. Also, my screen didn't work properly, which needs repair."

Pros: "Nothing, the fact that they were my membership partner for milege"
Cons: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"

Pros: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Cons: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."

Cons: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."

Cons: "Plane seating was tight"

Pros: "I received an unexpected free upgrade to first class. Two thumbs up!"
Cons: "No complaints. Every aspect of the flight met or exceeded my expectations."

Cons: "Delays"

Pros: "Very quick ride"
Cons: "The seats don't sit back that much but it wasn't bad because of the short flight."

Cons: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"

Cons: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."

Pros: "Our flight attendant on 4789 was exceptional. She was funny entertaining. Nice lady"

Cons: "It was cancelled in the early AM, due to equipment failure"

Pros: "again the crew was great."
Cons: "nothing, it was a very smooth flight."

Pros: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"

Cons: "united reliability and transperecency can b painful"

Cons: "It hasn't left yet and I should be home by now."

Pros: "Nice comfortable flight slept through the flight"
Cons: "The delay of the flight"

Pros: "Nothing"
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."

Pros: "Early arrivals"
Cons: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."

Pros: "Econ Plus was nice. Flight was fine."
Cons: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."

Pros: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Cons: "Everything ruined my boyfriends bday with there Maintnence problem"

Cons: "The wifi onboard was broken. There were no t.v. sets to watch."

Pros: "Nothing really"
Cons: "A/C was not working and hot air was blowing so the whole flight felt like we were in a sauna. Everyone was sweating, children crying. Called the flight attendant and no explanation other than "we know" but sounded more like "not our problem, deal with it". They should stop saying "let us know if there is anything we can do to make you comfortable". Meaningless. United and most US airlines really need to take a step back and figure out what's there vision of service. Most of them are in deep trouble, you can tell by how dissatisfied most of their employees are. How about bringing some top notch foreign airlines to compete?"

Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"

Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"

Pros: "Amazing service."
Cons: "N/a"

Pros: "They have a snack and a drink on such a short flight."
Cons: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"

Cons: "Flight before delayed 5 hours. Bad snack, expressive food"

Cons: "Flight delayed and I had to literally run to the next flight"

Pros: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"

Pros: "Crew very polite and helpful"
Cons: "Late leaving by nearly an hour. I'm glad this was my connector and not my first leg of my trip. Again seat no back tv. And as we didn't leave "on time" it was t very clear when we would land"

Pros: "I was very disappointed for the price I paid I expected a bit more of everything there"

Cons: "Not one employee cares"

Cons: "45$ carry on fee"

Cons: "Worse check in ever. Fly any other carrier. Extra money is well worth it"

Pros: "Nothing. Will not fly Frontier again."
Cons: "EVERYTHING."

Pros: "I don't think we shouk pay for soda."
Cons: "Every thing else was fine"

Pros: "Everything, especially wheelchair assistance nothing"

Pros: "Seemed Cheap, affordable"
Cons: "Crazy high fees, no leg room"

Pros: "The referee was delayed by over 4 hours due to avoidable maintenance issues. Not acceptable!"

Pros: "Nice staff"
Cons: "Delays without frequent or informative updates."

Pros: "We had to rebook and it cost us an extra thousand dollars!!! Insane!"

Cons: "I can not adjust the chair. Not comfortable."

Pros: "not much"
Cons: "boarding process was a disaster. no one knew what they were doing. $30 for a carry? seriously? No free snack on the plane. Everything cost $5-$10... never again will i fly Frontier."

Cons: "at the last minute before boarding had to change gates"

Pros: "Got there sooner then expected."
Cons: "Not a lot of room in the smaller planes but I am 6'4"."

Pros: "I paid 20% extra for more leg room and got maybe 2 extra inches. Very disappointed and won't be flying this way again"
Cons: "I paid 20% extra for more leg room and got maybe 2 extra inches. Very disappointed and won't be flying this way again"

Pros: "Are you kidding?"

Pros: "Average"
Cons: "Stewardesses were rude, took forever for the plan to taxi to our gate, 2 delays in which the emails were sent very late to let us know."

Pros: "Cheap"
Cons: "Unexpected fees"

Pros: "Speedy boarding, take off was smooth."
Cons: "Seating was a little cramp, landing was rough."

Cons: "Terrible"

Cons: "no precheck available?"

Pros: "Plane is very nice"
Cons: "Too expensive fee for the baggage"

Cons: "Prices to high"

Pros: "NOTHING"
Cons: "EVERYTHING"

Pros: "The passengers."
Cons: "How long it took us to land in Chicago and the fact that we were lied to about the situation. My Brother had landed in Chicago, but the captain was informing us that all were in a hold over O'hare."

Pros: "Nothing"
Cons: "Everything"

Cons: "DELAYED"

Cons: "Charge for cabin lugguage and soft drinks"

Cons: "Be careful flying budget airlines. Their gate options are few if something goes wrong."

Pros: "Delayed 2 hours with no update information. As a frustrated passenger asked for answers. Called all over the nation for help. Upon boarding, was told Frontier had the right not to serve me. Refunded my money and then i had to book through another airline at 3am... long story short, nightmare."
Cons: "All of it."

Cons: "The seat headrest was uncomfortable hard to sleep.."

Cons: "Showed up a day late. Oops!!!"

Pros: "Upgraded us!"
Cons: "Told us the Wrong carrosol for our baggage."

Cons: "$40 for every Carry-on luggage"

Pros: "Boarded quickly"
Cons: "Boarded quickly to sit forever. We taxied in Chicago for 30 min..."

Cons: "Long delays."

Cons: "That we had to buy drinks and snacks"

Pros: "Fast boarding, earlier departure and very earlier arrival."
Cons: "No entertainment"

Cons: "It's the most basic you can get... I never seen an airline that offers more alcohol than good onboard I spend over 3- 1/2 hr completely starving The seat doesn't recline no entertainment what's so ever . It's 2016 Let's stop this world war 90's"

Cons: "Drinking water serving was insufficient"

Pros: "That we eventually arrived"
Cons: "That we arrived 3.5 hours after we were supposed to"

Pros: "Not a thing!"
Cons: "The lack of empathy for my situation."

Pros: "Nothing."
Cons: "Everything"

Pros: "Nothing i will not fly with frontier again"
Cons: "The way they board, we started to board late, i had a drunk passanger nexy to me that tried touching my leg. Baggage took forever to come out."

Cons: "That I have to pay for water all the other airlines give snacks and water free ."

Cons: "Never told about the 40 usd"

Cons: "Bag fees are crazy!! Also frontier does not participate in TSA pre check. So expect long delays at major airports."

Pros: "Everything was good"

Pros: "Fare"
Cons: "Uncomfortable seating and armrest design was pathetic boarding on cruel and unusual punishment."

Cons: "Paying $40 for carry on is expensive! Plane was uncomfortable!"