Cons: "Nothing. Flight was amazing"
Pros: "Klm's consistantly high standards in everything they do."
Cons: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Pros: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Cons: "Move the drapes a few more inches back."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Flight arrived on time"
Cons: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Cons: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Pros: "Excellent crew, good food & movie selection."
Cons: "Flight got cancelled"
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Cons: "Too hot inside the aircraft"
Cons: "Boarding was very slow."
Pros: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Cons: "If I knew how to recline my seat earlier. I did try several times"
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Cons: "Need more leg room!!! Larger meals needed."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "Restrooms clean, decent food and drink, nice cabin crew."
Cons: "No complaints"
Pros: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Cons: "The movie selection did not seem extremely varied."
Cons: "They have mabaged to lost my luggage"
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Sandwich was incredibly tasty (although not much filling)"
Cons: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Pros: "Flight crew; legroom even in cheap seats."
Cons: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Pros: "Very friendly staff"
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "The flight was great."
Cons: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Cons: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Cons: "Terrible service in flight and customer service wise .. app functionality was below"
Pros: "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
Cons: "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Pros: "Spacious cabins, friendly service"
Cons: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Pros: "Excellent service and comfortable flight"
Cons: "Flight delay roughly an hour"
Cons: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!"
Cons: "Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that."
Cons: "Everything - Seating is so cramped. Food was even worse than usual airline food. Will never fly Aer Lingus again"
Pros: "Crew and new, spacious aircraft"
Cons: "Nothing in particular."
Cons: "No USB charging point working and I had purchased on board wifi"
Cons: "Flight not being delayed"
Pros: "Same comments"
Cons: "Same comments"
Pros: "The crew did great - especially Rob!"
Cons: "Food was meh...would have rather had a sandwich than the congealed mess that was supposed to be cheese sauce. Needed way more water offered for such a long flight."
Pros: "Staff was wonderful, food was great! Takeoff was a little delayed but they kept us informed and that was fine. Over all a wonderful experience"
Pros: "Well maintained and good friendly staff."
Cons: "Alcoholic drinks should be free."
Pros: "I liked service given for special needs older senior"
Cons: "Landed early in LAX and then had to wai about 20 minutes to get a gate!!"
Pros: "Great selection of entertainment. Very cordial staff."
Cons: "The food was very salty and everything had dairy and wheat in it- which I cannot have. The seats were uncomfortable and I felt cramped."
Cons: "I was wondering, why my stuff in my suitcase were wet,?I have to give all clothes to laundry"
Pros: "The crew kept serving for ages when some ladies urgently needed to go to the toilet! The staff told them to wait and wait 5/6 minutes they did!&"
Pros: "Quick organized boarding, friendly staff, much better flight than I expected. Food was even pretty good...Customs in Shannon was MUCH easier than Heathrow would have been, so thankfully, I went through customs in Shannon."
Pros: "This was a round trip. From Hartford to Dublin went without a hitch. From Dublin to Hartford was a nightmare - we arrived ninety minutes before scheduled take-off, having checked in and gotten seat assignments the night before. The flight was closing to boarding as we arrived at the airport,so we could not use the self-service kiosks for baggage tags and we got NO direction on how to short-circuit the hours'-long line, even though there is a procedure for doing so. Result - we had to rebook at our cost for the following day and pay for another night in a hotel."
Pros: "Fairly comfortable flight once they fixed the air conditioning while we waited on the HOT plane."
Cons: "Could not get a crew member to respond to the call button. We got what was left for a dinner meal, no choice. Handed a ‘hot pocket’, no napkin, no drink. My headphone jack partially worked—ear buds fine but the internal connection was not working well—sound only from 1 ear bud. Not pleasant for watching or listening to entertainment."
Pros: "The crew was very pleasant. The food was actually good! The flight was exactly on time! And they didn’t loose my luggage! It was perfect"
Pros: "Flight was great! Staff was friendly and attentive, plane was on time as promised! Really a positive experience."
Pros: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Pros: "Flight was good, food excellent and great service"
Cons: "We don't fly only every 5 years, so out of the loop on how to get around, booked with BA, but flew with Aer Lingus, please give us that info on our tickets! Dublin airport was horrible for us 68 yr. Olds to get around in."
Pros: "Plane was clean."
Cons: "They seemed to be a bit stingy on the beverages - I was pretty dehydrated so asked for another can of soda or glass of still water and never received it. Crew was not particularly friendly. I had flown British Air on the way over to Europe and that crew seemed genuinely more friendly. The complimentary headphones were terrible. I almost gave up on watching a movie until I pulled out my iPhone headphones and realized that I could finally hear the dialogue over the roar of the plane."
Pros: "Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me."
Cons: "Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased."
Cons: "Dirty aircraft. Almost 1 hour delay."
Pros: "Was exceptionally impressed that the cabin crew made a cabin-wide announcement concerning a passenger with a peanut allergy. Other airlines could learn a lot in this department. Keep up the good work!"
Cons: "Short flight but had to pay for snacks or drinks on Aer Lingus."
Cons: "Let's see... Refused to check my bag because the flight was "over booked". The plane blew an engine on takeoff and then landed in Shannon, IR (150 miles west of Dublin). Once there, the airline had no idea what to do with us passengers (for 4 hours), eventually deciding to put us on buses back to Dublin. Once back there we were offered stand by flights to London, where we could try to find flights back to the U.S. (again, on stand by). When we finally got on another Aer Lingus flight (3 days later), my wife and I were asked for $80 to check a second bag. When we asked the desk agent to wave the fee because of our 1st flight mishap, we were told "Hey, you lived through it, didn't you?". Avoid this airline"
Pros: "On time, no lost luggage, Entertainment system when working."
Cons: "Seats next to toilette doors, entertainment system not working one of the four booked seats"
Pros: "Pilot told us the flight plan"
Pros: "Seating location was as expected and service was great. We enjoyed the overall flight experience."
Cons: "Check-in at Milan was quite slow and confusing. Would recommend opening earlier or having additional staff. Once you make it through the check-in process, you are stuck in an area of the airport with very little amenities."
Pros: "Nothing to like"
Cons: "At Frankfurt Main airport there was only one person at the check in counter and the lines were very long. Maybe after 30 minutes they opened another counter."
Pros: "Your staff are very friendly. But you probably need more staff to help people with self check in as there were a few elderly people standing around not knowing how to use the self check in ."
Cons: "Was not happy about paying extra for my luggage . At the price I paid for my flight I would have expected a luggage allowance of one check in bag."
Pros: "Flight crew pleasant and efficient considering it was almost a full flight. We departed Hartford 30 minutes late, but arrived only 10 minutes late."
Cons: "My seat had a broken fold down tray which meant that food and drinks would slide off unless I held it up by my knee."
Cons: "Narrowness of seats is extreme. Food was terrible."
Pros: "Flight crew should have not set our expectations after leaving Paris one hour late then sitting on tarmac in Dublin with the hopes we would still make our connecting flight. Stress level was karen higher by this point"
Cons: "Took us 14 additional hours to make it home. Airline and connections should be more realistic."
Pros: "Good attention to detail without being in your face... very prompt"
Cons: "1 hour in the slowest line ever. No self serve kiosk. CDG security also frustratingly slow"
Pros: "Truly lovely employees at every step of the trip Tasty food!"
Pros: "Staff was cordial"
Cons: "Couldn't do an online check in for any of our Aer Lingus flights. Plane was packed, ran an hour late."
Pros: "The people who worked at the front desk and boarding desk were very friendly and met my needs. As I asked to sit up front and they got me seats by aisle in the front. The beef stew were good"
Pros: "Nothing I do not like."
Cons: "Maybe more movies for entertainment?"
Cons: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Pros: "Not much"
Cons: "The ladies who checked in our bags were incredibly rude to me, my mother and my husband. On top of that they forgot to add the tags for Rome on our luggage so they got stuck in a connecting flight in Chicago. When we asked the supervisor to tell the people in luggage claim to forward our luggage to Rome when we were in Chicago (because of course the connecting flight only gave us 40 minutes to get to our flight to Rome so we didn't have enoughtrime to check our bags a second time), he said no. What would it have killed the guy to make a simple phone call? The alternative was to wait a day or two to see if maybe we could catch another flight to Rome with our luggage. I've never made a complaint before and I've never really made review because I don't it really accomplishes anything and I'm sure the idiots at American Airlines will never see or care about this, but I was extremely disappointed. They didn't get any empathy from your employees not even an im sorry, and I get that this job is hard but I have the same job too and I suck it up and still try to empathize with my customers. Oh well... it is what it is. The Airlines can do whatever they want."
Pros: "We received an upgrade to Business class that we submitted a bid for -- it was the difference between heaven and the usual too small, too squashed intercontinental experience. The whole experience post-upgrade was top notch, from the service to the food. Thanks, Are Lingus!"
Pros: "Good connecting flight. On time."
Pros: "Not allowed to carry on 1 bag, and bag with valuable and expensive souvenirs. I thought 1 catry on was allowed."
Pros: "The flight crew was wonderful"
Cons: "inability to get seats ahead of time - sat in rear of aircraft - cramped. I would have liked ability to pay for upgrading seats for more room. In-seat entertainment was glitchy much of the flight."
Pros: "The price british"
Cons: "British airways booked us on aer lingus from Dublin to LAX. Worst international flight I've ever been on. The flight attendants were rude. There was trash laying all over the floor, only once did the flight crew pick up litter from customers on the 10 hour flight. My husbands entertainment unit would not work, after we paid $90 each for an 'upgrade'. Also, somehow British Airways didn't communicate I was Gluten free so I had no meals or snacks for the flight. I would not recommend using Aer Lingus even if BA books this leg as part of an overall travel."
Pros: "A not expensive company, but with very high standars. Defenetly"
Pros: "More leg room"
Cons: "I not get to go my flight, I couldn't get reimbursement"
Cons: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Cons: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Pros: "The crew was terrific."
Pros: "Crew was great. Seats were comfortable."
Cons: "The airline lost both of my luggage suitcases."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pros: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Cons: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Pros: "Amazing crews!"
Cons: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Cons: "Too much time spent at boarding. On luggage missing."
Pros: "The cue lines per zone are a brilliant idea!"
Cons: "More water provided during the flight. Also, the second meal was not very good."
Cons: "It was a great flight can’t think of anything"
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "The crew"
Cons: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Pros: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Cons: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Cons: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Cons: "We were 2h late"
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "The service was very professional."
Cons: "Everything went well."
Pros: "The friendliness and courtesy of the staff."
Cons: "One piece of my luggage was left behind in Paris."
Pros: "Fine for a 45-50 minute regional flight."
Cons: "Wouldn’t be great for long-haul flights."
Cons: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Pros: "The airplane have great entertainment system. The cabin crew are very nice."
Pros: "Free snack and drinks. Good service."
Pros: "Super fast boarding and smooth takeoff"
Cons: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "The crew, the service, the food and beverages"
Cons: "The 3 hours delay"
Pros: "Staff was nice"
Cons: "MD planes are old and not very comfortable."
Pros: "Boarding & crew (inc ground staff & check-in) all good."
Cons: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Pros: "The hostesses were very kind and nice"
Pros: "Great people"
Cons: "It was an hour late"
Pros: "All crew I interacted with was great, friendly, and helpful."
Cons: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Cons: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
Pros: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Cons: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Pros: "The food was good."
Cons: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Cons: "Food and coffee were cold. Service on AF is getting worse."
Pros: "Boarding sevece was very nice and helpful Thanks so much"
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "Disorganised and slow"
Cons: "Couldn't organise a booze up in brewery. Baggage offload took forever"
Pros: "Food and service"
Cons: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Nothing really needed to be better this time around"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "AA has good in flight entertainment"
Cons: "1+ hour delay, could’ve left on time"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Pros: "We were allowed to take a carryon bag, unlike on a United flight we took on our way from Chicago to Hartford, without paying $30 to do so. When we got to the Gate for this flight, complimentary checking of carry-on bags was allowed, and that helped speed the boarding process, not just for us, but for all the people on the flight."
Cons: "The on-line entertainment system wasn't working."
Pros: "The flight crew"
Cons: "Small space. Old plane. Tight seats."
Pros: "nothing good nothing bad, just ok."
Cons: "737 might as well be a cattle cart..."
Cons: "spending $600 on a one way flight with you today has been the worst experience and rip off ever! Delayed in Hartford 6 hours. Changed my layover flight in Dallas. Now Dallas delayed 1 hour."
Pros: "Professional crew. Good landing."
Cons: "Twice delayed because of delays in Newark connection. Need more room in coach."
Pros: "When we left the gate"
Pros: "It works if you follow the rules."
Cons: "I could tell you how I liked it if I wasn’t sleeping inthe Ronald Reagan National Airport."
Pros: "Great crew, efficient boarding, on time flight."
Cons: "The seats remain too small and the chairback gave my shoulders cramps."
Pros: "Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous."
Pros: "all around experience was good arrived in Charlotte early"
Cons: "Nothing to really say wasn't to bad to say..."
Cons: "No baggage controls from seat 18 to 28 no bags would fit. As we exited all the front rows we're waiting to get there bags stored in back of planes overhead bins. That's just not right, especially when they charge us extra to take a bag for overhead bins storage."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "People were ok and felt bad for all that went wrong This leg was operated by American Airlines and they are horrible compared to our experiences on British airways."
Cons: "small leg room - less on American that operated the flight then British. food was just ok and the entertainment system was broken When flying British try to make sure its not operated by American Airlines"
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Got us in a little early. Nice smooth flight"
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Pros: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Cons: "Seats weren't comfy, plus no entertainment and Wi-Fi."
Average trip on a small plane.
It was delayed for a long time!
Pros: "Great staff!"
Pros: "Crew was helpful in answering questions"
Cons: "The only food served was a pay option only."
Pros: "Exceptional service and staff"
Cons: "Food isn't usually this subpar."
Pros: "I loved everything about this flight, from take off to landing. Our pilot was amazing and he flew so smoothly esp at landing."
Pros: "Confort of the plane in general and the personal device for entertainment."
Cons: "The procedure to board."
Pros: "Nothing to complain"
Cons: "Air Canada knew we were going to miss our connection, as the flight was delayed over and over, yet the staff on the ground insisted all connections would be made, there had been no missed connections all day. As soon as we got to Montreal, we were told due to ice in Montreal Air Canada had been cancelling flights and many connections couldn't be made all day. By that time it was too late to call Vancouver and set up alternative plans for the following day, which is when we would finally leave Montreal."
Pros: "Flight was on time"
Cons: "Didn't serve any free snacks or food."
Cons: "We were delayed over an hour in total"
Cons: "The condescending flight attendant at the gate who wouldn't assign me a seat and gave me guilt for not paying for extra leg room or preferred seating when Air Canadas site wasn't working"
Cons: "Flight was delayed both lengths. We have been offered one cup of water and no other drinks on 8 hours flight from Toronto to Budapest! There were no flight attendants asking us if we need anything. We had to wait 1 hour and 20 minutes at Budapest airport for our luggage."
Pros: "Good flight from Toronto."
Cons: "The aircraft was very old, without entertainment. Most of the crew were unenthusiastic. The food was less then average. A very different experience then flying from Toronto to London the week before, so quite disappointing."
Cons: "No end to delays."
Pros: "Departure was right on time. Arrival was right on time"
Cons: "Flight was a bit bouncy! Only got a free drink, no free snacks like pretzels or something."
Pros: "Hey feed you well and offer movies even it's just an hour long flight."
Pros: "We arrived safely and on time."
Cons: "I did not get airline miles credit on my United account as requested. I would like to be contacted about this."
Pros: "The streaming entertainment system is innovative and well done"
Cons: "Final food service (chicken wrap) was not good; reminded me of a microwave burrito"
Cons: "My traveling partner - Giovanni Medina - was given ill properly prepared food. He ended up getting food poisoning. We had a connecting flight in Montreal to Orlando (our final destination and home), he was suffering during the 2 hour lay over with an ill stomach and then had to suffer 3 more hours on a flight home. He was stopped from being able to go to the bathroom before takeoff because they needed him seated, but he immediately started vomiting right before we took off. He then spent the rest of the ride sick, they allowed him to move to the back in order to use the bathroom rather than the vomit bags, but he was not comfortable at all. He spent the rest of the night after landing in the bathroom continuing to vomit. We chose this airline because of the rave reviews of the food, entertainment, and hospitality of the crew. The latter two were certainly true. We definitely wanted to make sure that you knew of situation because this was a seriously uncomfortable situation for him and we would not want this to happen to anyone else. He had the chicken meal and the meat pastry on the flight."
Pros: "I liked the newer plane as the head rests were more comfortable with the movable sides."
Pros: "The flight was smooth and not delayed"
Cons: "The food was horrible and flight attendants waited unnecessarily long (an hour or so) to pick up all the dishes afterwards. I couldn't understand a word the main flight attendant said in her instructions because of her strong accent."
Pros: "The flight itself was fine, free WiFi on board, movies to watch, stewards and stewardesses on board were very kind and attentive."
Cons: "I was originally flying WestJet, and the 7:05 AM flight I booked was cancelled. I hopped online and booked the 8:10 AM flight via Air Canada back to Boston. First, the flight was oversold, so only AFTER I was able to check my bag did I learn that I was flying stand-by. Completely nerve wracking. If I had known in advance I would have booked with another airline. I was able to get on the flight thanks to some volunteers who gave up their seats on the 8:10 AM flight for the next flight out (10:10 AM) in return for some monetary compensation. I arrived in Boston, and after waiting for 45 minutes, I learned my bag was put on the 10:10 AM flight rather than the 10:10 AM flight, but only after dealing with a snappy and disrespectful check-in attendant that seemed to not believe me that my bags indeed did not arrive. The office for baggage services for Air Canada was vacant and locked next to the carousel. Myself and a couple of other travelers, upon getting to the check-in counter and explaining the situation mistakenly lumped us all together and said "okay so you're all traveling together and your bags need to go the same place". Me: "No, that's incorrect, we are not related or traveling together, we just all have the same issue--none of our bags have arrived". Other Air Canada representative, who up to this point had not been involved in the exchange: "She didn't ask you if you were related, she asked you if your bags were lost" and then proceeded to roll her eyes and walk away from the counter. I suppose she misinterpreted my concern for rudeness and felt the need to put me in my place. Granted, my early morning flight cancellation and the stress associated with flying standby had nothing to do with them, but the attitude I was given as a concerned traveler whose bag was potentially lost was completely unwarranted. Compounded with the frustration of the entire morning I cannot describe how infuriating this exchange added up to being. I was told my bag would be delivered to my home by 4 PM that day. No bag. Got a phone call at 7 PM - they'd be there in the next hour. 10:00 PM and going to bed: No bag. I gave up and prepared to make a claim in the morning. 8:30 AM Sunday morning - my bag is sitting on my front porch wrapped in a trash bag. What a fiasco."
Pros: "The crew was so good and friendly. The entertainment options were good, some variety. The flight was smooth."
Cons: "Any additional amenity cost extra. No inflight snacks."
Pros: "Yes, I like it"
Cons: "We could not book for large group, so we have to separate"
Pros: "Timing. Getting to Delhi in 14 hours is really a timesaver. The seats have good space too, even when I am 6 feet tall, there is adequate leg room."
Cons: "Awful food Horrible boarding Terrible service and really no treats Seriously stingy about weight."
Pros: "Boarding was smooth but then the flight was not full"
Cons: "The crew looked bored and surly. They missed giving me my pre ordered meal. When they finally found it it was given without the water bottle. I had to ask for tea twice only to be told that all hot beverages had been poured out."
Pros: "The seats were very comfortable. Food was surprisingly good!"
Cons: "There was 1 crew member who once spilled ice over me & laughed it off saying he was just checking to see if I"m awake. Then another time spilled OJ on me & didn't even notice or apologize or offer a napkin so I can clean myself off. Also I had wanted to upgrade my seat for this flight but was unable to because there was no representative at the huge airport in Shanghai. Nor could I do it online. That was a huge inconvenience!"
Pros: "There we delays and baggage transfer issues at Montreal for connecting flights. There were delays leaving from Rome."
Cons: "Delays and comfort"
Pros: "Staff were great"
Cons: "Air conditioning malfunctioning until the plane took off meant that the cabin was extremely hot and humid. My headphone jack didn't work so I couldn't even watch a movie. Otherwise everything was fine"
Pros: "Newer plane"
Cons: "Delayed for 4hrs and less than adequate meal voucher for $10 for dinner? Very disappointed and I'm a long time AC customer."
Pros: "The airline personnel in Montreal was accommodating when several of us missed our connecting flights, automatically providing a hotel room and food vouchers for each of us."
Cons: "We were delayed an hour because of a miscommunication with the refueling truck in Montreal before the flight came to Bradley. Then, we sat almost another hour on the tarmac at Bradley Airport because the flight plan was not approved. This caused me and several travelers (out of a small flight of approx. 20 people) to miss our connections in Montreal. Miscommunication seems to be normal for AirCanada, at least in Montreal (almost missed my connection on the way home, too). I will not fly again with this airline in the foreseeable future."
Cons: "Plane is dirty and dated. No entertainment"
Cons: "On the Montreal-Athens leg the meal was free but of poor quality and quantity. Breakfast was just a piece of banana bread... No entertainment system in the aircraft. Had to rent iPad with very poor quality earphones (struggled to listen to the movies) Also some of the movies were not adjusted for the iPad which translated into using only a portion of the iPad screen."
Pros: "The food was very good and hot for being served last. We got blankets and pillows that was a plus."
Cons: "I was disappoint that we were not informed that we had to have wifi to use the entertainment system or rent iPads for $10.00. That is not right and your app. sucks to use. Please redo or get a new web person. So overall it was long a trip for people with children because they also had nothing for them to do. Fix this problem soon."
Cons: "The flights were booked much too close together to get through Customs in Canada. If we had arrived on time we would have had only 1 hour and a half to make it to our next flight. However, our flight was late leaving Dublin. It was extremely stressful and we had to literally run through the airport to try to get through customs and to our next gate. if that flight hadn't also been delayed, there was no way would have made it"
Pros: "Contacted by AC that flight from Hartford late leaving and only option for connection to Moncton was through Toronto instead of Montreal-agreed to this change"
Cons: "Plane arrived on time in Toronto but unable to approach terminal for 20 minutes since other plane in designated spot. Delay of 10 minutes to disembark once at terminal because of unexplained problem. Once at security gate D line of approx.. 30-40 people at dead standstill for 25 minutes (security issue?) . Missed connecting flight to Moncton because of above. Overnight stay in Toronto with hotel and meals approx. 35..00-400.00 extra cost. AC unwilling to pay for hotel. Lost following day's employment. Very disappointed in AC service in Toronto."
Pros: "I had not paid attention to know this was going to be such a tiny plane - 18 seats! Transborder flight, 1:20 hours, single seats so both window and aisle, two fantastic pilots (no flight attendants) who did everything, young, friendly and in charge, smooth trip, and I was in seat 2 and looking directly ahead seeing the pilots' view! I didn't need snacks or other entertainment. Will not hesitate to take this flight / Air Canada / small planes again."
Pros: "Clean, comfortable seating. Blanket better than recent trip with another carrier. All entertainment equipment functioned; entertainment choices adequate but not outstanding. Food was tasty for airline food. Staff was kind and professional While not overly friendly."
Cons: "Slice of banana bread for light continental breakfast sure was light. Last food I received for hours because of my schedule. Crew communicated and updated us well. Required documentation was not explained at all. Many passengers were confused."
Pros: "Great flight. New and comfortable plane with lots of room. Food was good. Reasonable entertainment was provided with lately released movies. Staff was friendly and accommodating."
Cons: "Internet not free on board. For the price of the ticket on an international flight, internet should be included for free. Also no newspaper available on board."
Pros: "On time arrival."
Cons: "The crew left the lights on the entire flight and it was a red-eye flight. Boarding was disorganized and made us late. Service on the flight was very poor and slow. Took them all flight just to pass out drinks."
Pros: "The entertainment. The first meal was decent."
Cons: "The crew was really rude, didn't respond to the call light, and took 2.5 hours to present headphones to everyone. I thought they were joking when they brought out a third of a sandwich for the "snack"."
Pros: "everything was as I expected"
Pros: "Easy boarding"
Cons: "Outrageous price for short trip zero amenities turbo prop"
Cons: "The seat I sat in felt lumpy. Its also always so loud in the smaller planes, but I knew that."
Pros: "speed of the flight"
Cons: "The plane is noisy, uncomfortable, cold and cramped"
Pros: "I am traveling with a friend that needs a wheel chair. The staff in Miami made sure that we got to our gate and boarded first. In Toronto they got us through immigration very quickly and got us to the gate an loaded on to the plane to TelAviv with a coordinated team that was really great. Our terminal of arrival and departure were very far apart. A wheel chair was ready and waiting, then a motorized cart was ready and waiting. The transition from one staff member to another was amazing. I would fly Air Canada anytime I could."
Cons: "I didn't enjoy the hassle of not having a seat assignment until 24 hours before flight time."
Cons: "The tragedy in Brussels closed the airport and canceled the flight, and my agent has been unable to get the ticket refunded despite all his efforts."