Boarding is ridiculous. 30 minute wait in a bus, people boarding from both front and rear of the plane and then having to pass each other in the skinny aisleway to get to their seats.
Old fashioned seat, no usb to charge my phone, battery went ;off and couldn't make a call to my family to assure them of a half way safe trip while stopping over for almost 6 hours in Ataturk Intl. Airport, Turkey.
The entertaiment was fine and the crew were polite
1,The food was bad. I was unable to eat. Simple food would have worked. I chose fish but hardly ate since it tasted bad. Additionally I am allergic to diary products and was not given a chance to express this when purchasing the ticket so I arrived in Rome extremely hungry. I ate at the airport on arrival in Rome,
2, There was no toiletries bag handed out i.e toothpaste and socks to keep us warm.
3. Was surprised that the food was on sale Brussels to Rome. Abidjan to Brussels was free food then mid flight rules changed and the food was on sale on the last leg of the flight.
Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better.
The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too.
The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted.
Only saw crew when meal was distributed. Could not get much needed water unless I walked back to very end of plane where staff congregated. Call button did not seem to work. The 2 movie screens visible had very faded picture that could not be viewed . On a long flight these things mattered.
We had two flights booked. The first one was delayed for over 5 hours for 'technical' reasons. Once arriving at the airport, there was another one hour delay. Our return flight was basically deleted. There was no notification or attempt at remediation. We found out when we went to check in online. Numerous phone calls and redirections were required by US. The company did absolutely nothing to automatically reroute us. We live in Canada and are used to the terrible Air Canada treatments, but they pale in comparison to Meridiana.
Do not fly with this company unless you want unreliable travel!
Meridiana staff were having a strike that week and it was impossible to get reliable information about whether my flight would depart on time, be delayed, or be canceled. You couldn't even get through to an agent on the phone. So I canceled my ticket and booked another flight to Rome via AL Italia. Had to drive across the island (2 1/2) to depart from a different airport. Basically killed the last day of my vacation. Then when I called to get a refund on Meridiana, I was told I would have been eligible to get it but called too late.
Even my flight from Rome to Olbia was delayed several hours, days before the strike even began. Didn't get to our rental until now 3am.
In sum, Meridiana was terrible from start to finish. Totally unreliable.
I am absolutely beyond annoyed with Kayak and this airline. I was supposed to stay in Olbia in a hotel I paid for in full for 6 nights. I found out at nearly noon the day before I was to check out that my flight was Canceled. I had a very hard time understanding this, because the kayak ap said "flight on time", so the only way to be sure, and not be stranded at the airport was to call. You certainly don't make it easy to call, especially abroad. Luckily I was able to get to a computer and do an online chat with a representative who was then able to put me in touch w a representive over the phone. He then told me that I could change the flight to 2pm that day instead of 10.30am, which would not work for me as my flight from Rome to NY was at 2.45pm. With no other option, I had to cut my trip short and leave my hotel a night early. I lost a nights stay, which costed me $400, on top of having to pay for a hotel in Rome for a night. This is unacceptable, in fact, I think kayak or the airline should pay for the hotel's stay for the inconvenience. this whole experience was very frustrating and I am extremely unhappy. I was caused a lot of aggravation while on my vacation. I will never fly with Meridianna again, nor would I recommend this airline to anyone traveling in Europe. Please advise on how this will be rectified.
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