Daily cleaning, installation of cabin HEPA filters
JetBlue has waived its change and cancellation fees on flights from Connecticut to Nevada. Confirm policy on booking site.
JetBlue does not allow booking a middle seat on flights from Connecticut to Nevada.
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Scores according to KAYAK customer reviews
Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Pros: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
Pros: "Very attentive staff"
Cons: "I have no complaints"
Pros: "Very attentive and engaging crew."
Cons: "really nothing!"
Pros: "Food on long legs was excellent."
Cons: "Delayed in Atlanta. What’s new?"
Pros: "Prompt boarding and departure."
Cons: "Refreshments and up to date airplane. Plane seem outdated and very loud. Flight attendants could use a friendlier demeanor"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Pros: "Boarding so efficient we left early and arrived super early."
Cons: "WiFi on plane dropped out a lot."
Cons: "Boarding process was really poor. Long line for just dropping a bag off that I already paid for."
Pros: "Flight was smooth"
Cons: "More leg room"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Great crew. Seat was not too bad."
Pros: "We landed 45 minutes ahead of schedule."
Cons: "Boarding was rushed and we left the gate late."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "First I don’t comment on these normally, but during our flight we had a medical emergency and the crew handled it with perfection. They kept a very calm atmosphere and handled passenger with great care and professionalism. I could not be more impressed."
Cons: "Bigger personal space"
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "New plane with great entertainment arrived 30 mins early"
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Pros: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
Pros: "The plane was an older model but staff allowed main cabin to use 1sr class bathroom."
Cons: "The choices of free snacks were limited. They should also give more than 1 package of peanut."
Pros: "It was very quick! Great service."
Cons: "We need more food options and a little bit more legroom."
Pros: "Crew was friendly, flight ran on time."
Cons: "Can you make the seats any smaller? Cabin space is tight and for people who suffer from claustrophobia it makes it difficult traveling. More cabin space with raising the fares would be great!"
Pros: "Not much"
Cons: "Seats very uncomfortable no room to move"
Pros: "No waits, front desk personnel were helpful about baggage accommodations. Clear communications."
Cons: "No issues."
Pros: "Crew was wonderful and made me feel very comfortable."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Pros: "Easy work trip and with the storms coming in I was able to get out early without fees"
Cons: "Snow storms. Not a fan."
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "nice people"
Cons: "need more food and drinks"
Cons: "They said we would get there on time even though we took off late so that what we told our ride. Ended up about 30 minutes late. Did not like that."
Pros: "No wifi couldn’t do any work"
Cons: "Was looking forward to completing some work but the wifi never came on."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Absolutely nothing."
Cons: "These people are reprehensible. They refused to cancel and refund our tickets when the bride-to-be in a wedding we were supposed to go to was diagnosed with cancer and the wedding was cancelled. Every customer service person we dealt with was uncaring, incompetent, and completely useless."
Pros: "Many thanks to Delta for changing our flight at an even exchange to get us out of Florida before the storm. I will fly delta again."
Cons: "Old plane to and from San Antonio. New planes make for a more comfortable ride"
Pros: "We stood on the ground due to weather, which had nothing to do with the airline itself. Keeping this from jading my point of view, the airline stood within the standard of what is expected of a good trip. Food was good, and the choice of movies, shows, and games helped the time pass. Staff was friendly, and checked bags were ready rather quickly."
Cons: "The number of updates telling us we are going nowhere, was a bit excessive."
Pros: "Who could ask for more?"
Pros: "Delta auto-booked me so I didn't have that worry once I arrived in Atlanta."
Cons: "Their system gives too-short layovers so any delay at the point of origin means a risk of missing connections. Many people on my flight were worried about connections because Delta delayed our start by over 30 minutes to "change a switch," whatever that means. Then for passengers with short connection times, they should NEVER be seated in the rear of the plane when it takes 20-30 minutes for the rear-seated passengers. Not very consumer-oriented."
Pros: "Brand new plane"
Pros: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Cons: "Seats not comfortable enough"
Cons: "So so food. Terrible delay leaving Beijing. Gatemoccupied in SEA."
Pros: "Didn't know you could get complimentary meals anymore! The movie selection was awesome too!"
Cons: "Why is the complimentary Wi-Fi and messaging only for T-Mobile subscribers?"
Pros: "Crew was nice and friendly."
Cons: "Plane was not cleaned well from the previous flight and looked dirty from being overlooked for so long. There was garbage in my seat back pocket and the overhead areas all looked dirty as if they were never cleaned at all."
Cons: "Food choices"
Pros: "Friendly staff. On time departure and arrival."
Pros: "Nice to fly again!"
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Pros: "The flight crew and the captain were terrific."
Cons: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Pros: "Comfortable seats with plenty of legroom."
Cons: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "Nothing really needed to be better this time around"
Pros: "The seat is uncomfortable"
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "Not a single part has a positive remark"
Cons: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "courteous helpful & friendly crew and really great ground crew too"
Pros: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
Cons: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
Pros: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
Pros: "The crew was phenomenal!"
Cons: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Pros: "On time, smooth flight, no hassles"
Cons: "Tight space but overall not unexpected"
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "Rebooked before we got inside"
Cons: "Landed early but were left on the taxi way for nearly an hour while the gate wasn't ready. The first gate had a plane at it with "mechanical issues". Then it took about 30 minutes to get a different gate. Why do they give short layovers when their performance is not stellar?"
Pros: "Nice crew"
Pros: "The flight attendants were great."
Cons: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
Cons: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
Pros: "Fast boarding. Arrived earlier. Nice plane, very clean."
Pros: "Overall, one of the most enjoyable International flight experiences I have ever had."
Pros: "I liked having in flight entertainment available. The flight crew was very friendly and allowed me to change seats once boarding was completed to be more comfortable."
Cons: "My only complaint was that it was a long time between pushing off from the gate and lift off but that was due to weather. Not the pilot's fault."
Pros: "Was on time, flight attendants very nice and professional"
Cons: "flight was overbooked good thing people volunteered to give up seats"
Pros: "Flight crew was peofessional"
Cons: "First flight was delayed. Delay not related to weather. American refused to provide hotel. the provided hotel and meal voucher for a fellow traveler on same flight who missed his connection. I was told he was accommodated because he is priority. When asked how I become priority I was told "he spends more money and flies more often." To me that means as a customer I am not a priority to American Airlines."
Cons: "i didn't like my seat 8c with no room to put stuff under the seat in front because there was no seat in front and its like theres even less leg room than a normal seat bc crew going up and down the aisle i had to really squeeze in"
Pros: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
Cons: "The flight was delayed, at not fault of the crew on board, however the flight attendants did very little to update the passengers on connecting flights and did not try to help in making the connecting flight aware that some passengers would be delayed. I missed my connection by MINUTES (I saw it still taxied at the gate) and they could not hold the plane for 5 passengers connecting. Awful service and procedures."
Pros: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
Cons: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
Cons: "Plane from BDL was delayed which led do a missed connection in DCA. Rebooked on the 335 pm flight which is 3 hours later than my original arrival time. Very inconvenient for me as I had previous plans."
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Pros: "Same as above."
Cons: "Only pretzels were served. Crew was very nice. Friendly too!"
Cons: "-missed my connecting flight at 10pm due to weather. -waited in long line for customer service -received a phone number to book hotel -waited 30 minutes for shuttle -waited behind 8 people who checked into their rooms -when it was finally my turn they had not received my reservation and I was told to take a seat and wait, -eventually I called the booking number again, the call got dropped due to no service in the hotel lobby -I had to go outside to call after midnight! (a female alone) -finally after 45 minutes they received my reservation. -I didnt get to my room until 1am and had to get up at 5 to get the shuttle back to the airport -Frustrating and nerve racking experience"
Pros: "Flight was on time with no problems."
Cons: "The planes were clean but had no phone charging outlets."
Pros: "I liked that the middle seat was open on my flight and that they checked my carry on for free because the plane was filled."
Cons: "I didn't like the minimal leg room. Also, there is no way to try and work on a computer anymore because of the lack of room."
Pros: "Entertainment screens were easy to use and fun. Crew was extraordinarily nice and attentive."
Cons: "Boarded 2 hours late due to the flight crew reaching the maximum amount of hours they can fly by law. American should be more aware of their employees' hours. Seats need better head rests. Menu needs more vegetarian options and the prices need to be lower."
Pros: "Got us in a little early. Nice smooth flight"
Pros: "It was on time. Crew was friendly."
Cons: "No direct flight to my destination. Cramped seating. Didn't realize end of plane seats don't lean back."
Pros: "The movies"
Cons: "Everything else"
Pros: "Flight was on time, flight was good. Overall I was very happy with the overall fight experience."
Cons: "Seats weren't comfy, plus no entertainment and Wi-Fi."
Cons: "Delayed for 'weather' but weather was fine and missed my connection by 10 min and needed to sleep the entire night in airport"
Cons: "Crew was fantastic on United!"
Cons: "The seat in business class was small."
Cons: "Check in was with a new trainee and she was not sure how to put in our TSA - we got sent around to other people quite a bit. Plane was late and we almost did not make our connection in Dulles"
Pros: "I could not find anyplace on the United reservation to enter my TSA Pre check number. As a result, even thought I am 80, I had to wait in line and disrobe at Hartford CT airport."
Cons: "It would be helpful if Kayak or airlines could highlight or include the TSA Pre number automatically on check in."
Pros: "Boarding passes on my phone"
Cons: "The seats on the first plane were hard as a rock"
Pros: "The roominess of the sets on this plane were excellent and the stewardesses were very friendly and accommodating ."
Pros: "I like the television system"
Pros: "Delayed 3 hours"
Cons: "Lack of customer service response to help initially with rebooking"
Cons: "Lack of planning. Even though it was specified that I was travelling with a senior citizen. There was a short time between conecting flights. Having my elderly mother having to rush from one gate to other with no assistance whatsoever. Barely making it to the gate on time and luggage getting lost. Still to this time which is around 24 hours later from the flight, there is no response about her bags. Insulin was on checked luggage. She experiencing serious knee pain due to the fast walk from gate to gate. Fast walk being mention since she is old and can't run. Besides that, flights were good."
Cons: "Seat was very uncomfortable and window was tight on the shoulders."
Cons: "Flight was canceled and both service desk and over the phone customer service took over an hour so I paid out of pocket to rebook with another airline."
Pros: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
Pros: "Crew was great"
Cons: "Aircraft interior is dated."
Pros: "Short lines, rapid boarding, on time, & courteous agents!!!"
Pros: "Everyone with United were courteous and professional. The flights were on time as well. Would fly with them again"
Pros: "They got me there"
Cons: "late which made me run to my next flight which was quite a hike"
Pros: "Very nice flying out of Bradley. Flight was ahead of schedule (weather, of course, helped) Pilot was helpfully informative and friendly. Crew very pleasant."
Pros: "Friendly flight attendants Help luggage personel"
Pros: "every thing"
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Pros: "The weather in CT was inclement but the pilot made up time getting to DC and the connection to Seattle arrived ahead of schedule!"
Cons: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
Cons: "Plane was small ... Wifi not available on one flight"
Pros: "It was overall a wonderful flight"
Cons: "4 hour delay"
Pros: "The point where I got off the plane forever"
Cons: "Literally every thing else"
Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."
Pros: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"
Pros: "Good price"
Cons: "No leg room even for a short person like me!"
Pros: "It was ok"
Cons: "Very bery bumpy ride I had motion sickness"
Cons: "United had 3 gate changes. Ok sometimes that happens. This was said due to a storm out of colorado"
Pros: "The United Wi-Fi that I paid for with my frequent flyer miles and the free entertainment via the United App"
Pros: "sufficient space for luggage overhead"
Cons: "too much chatter among crew, especially during boarding and disembarking rest rooms too small - claustrophobic additional, and roomier rest rooms could help wish announcements could be delivered more slowly, better enunciated, and less slurred; often cannot be understood; one often has to guess the meaning more smiles and friendlier tones and attitude could help having window seat can be very inconvenient when leaving one's seat"
Pros: "Quick short sweet flight"
Cons: "Boarding late"
Cons: "Was told no flights for two days after flight was cancelled. Then was told we needed to switch airports via taxi on our own. Then switched to Delta airlines where I had to pay another $60 to check my bags."
Cons: "Flight was delayed therefore missed my connection"
Pros: "They checked my carry on at the gate in Hartford and said it would go through to me final destination and it wasn't in Cincinnati when I arrived. In fact that was yesterday and I still don't have my luggage."
Pros: "I ended up going through Chicago. My return flight was delayed and I missed the connecting flight and had to stay in a hotel overnight. I am still waiting for the next flight home."
Pros: "Everything went excellent for a snowey day! Flight was good!!!"
Pros: "Flight crew apologized for delayed flight and minimal amount of food / drink available on flight."
Cons: "Plane several hrs. late. Missed connecting flight to Sacramento. Flying to attend my Father's funeral. Ended up flying to SFO so I could be within reach of drive to Fresno. Now have had to pay for hotel near SFO because of late arrival. Also having to pay $200 extra for rental car because return flight departs from Sacramento and not able to return rental car from originating rental location."
Pros: "Not much."
Cons: "Flight was cancelled. Stayed on hold for over 2 hours to rebook."
Pros: "Quick boarding, arrived on time, not much to complain about"
Cons: "Not much in the way of leg room, only one drink and no peanuts/pretzels."
Pros: "flight was delayed, interchange was cancelled, and attendants on first flight were just plain mean!"
Pros: "Flight was on schedule."
Cons: "Uncomfortable seating, overcrowded, plane sounded like it was falling apart as it taxied. Creaked and rattled like a Model T. Probably not unsafe. but did not inspire a feeling of confidence."
Cons: "When checking-in, the crew arrived exactly an hour before the boarding time. There was a long line and for other passengers, they barely made to board the plane. Checking in passengers an hour before makes it inconvenient due to the checking points being full by other passengers from other airlines."
Pros: "Everything was fine with the flight."
Cons: "I haven't flown in a couple of years and didn't know that snacks were no longer free."
Pros: "Great flight , great djs , great times, fly high...."
Cons: "Canceled, delayed....delayed again and again! Spent over 7 hours at O'hare and had my IPad stolen in the process!! I will avoid flying United whenever possible! Had a MUCH better experience flying home on Delta!!!"
Pros: "The price is great, and the staff are great too."
Cons: "Delays (it is what it is) but people tell me they’re notorious for delays. Bartender at airport told me they’re shocked if no delays from them occur. Lol... refreshments are not complimentary but I expected that. Would I fly frontier again? I probably would. Great price, staff, and wasn’t bad spacing in the seats. If you’re a tall person, won’t be comfortable."
Pros: "The helpful counter agent."
Cons: "All ok."
Pros: "Flight to attendants were very good."
Cons: "By the time I had added my bags, selected my seats I may as well have gone on another airline that didn’t nickel and dime you go food and drink. Will not do it again or my wife, advertise as a low cost airline but it most certainly is not."
Cons: "Loudness And over priced EVERYTHING"
Pros: "Boarding was quick and easy"
Cons: "Delayed grting back.. sitting waiting for a gate to open up"
Pros: "Uncomfortable. I couldn't even cross my legs. Otherwise a good flight except for 45 minutes to get my luggage"
Cons: "Added fees for seat and carryon luggage."
Pros: "Very nice flight and crew. The gave me priority seat and boarding because I'm military as well as 2 free carryons."
Cons: "Only thing to make it better would've been wifi"
Pros: "The crew did a wonderful job accommodating me with my special needs. The personnel at the airport made me feel very comfortable,"
Cons: "I know there is nothing to be done about it, but the seats on the plane were cramped, and the I swear, the pilots found every bit of rough weather to fly thru. Sometimes I felt like a pinball being bounced around."
Pros: "I liked the leg space."
Cons: "The flight attendants spilled ice water all over a man. They also skipped over my row with the cart and we were all wide awake."
Pros: "Not Much. Miss the old Frontier"
Cons: "Hidden Fees - Charges for luggage, Carry On, Drinks, Snacks, assigned seats, charging for seats that recline. $88.00 round trip fair turned into $200 Surprised they didn't charge to use the restrooms Uncomfortable - worst seats ever Will never fly Frontier again if I don't have too. Sad to see a good airline that has been bought out and ruined."
Pros: "Starts off seeming cheep..."
Cons: "Then you pay for "every" thing. Seats do not recline on a 5+ hour flight, what is that?"
Pros: "Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!"
Cons: "It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside. At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late."
Pros: "Even with very rainy weather in Austin, flight left on time. Crew was very nice on both our flights. Plane was clean. Comfortable enough--about what to expect in this day and age."
Cons: "A lot of fees with Frontier flights. Wny not just include in the original fare of the flight?"
Cons: "The initial price did not include a free seat . Had to pay $16.00 extra for a seat."
Pros: "I loved the gate agent. She gave me a row of seats to myself. I also loved the flight attendants. They were very courteous, friendly and professional. The pitch between the seats were decent. They definitely respect the passenger and provide excellent pricing. I traveled without bags or personal item. I understood exactly what I was doing. Going to Vegas for 24 hours for next to nothing."
Cons: "I felt the snacks were overpriced. It was kind of funny seeing the flight attendants use debit or credit cards for each item on their cart."
Pros: "That we arrived early"
Cons: "The cramped seating and the tiny seat tray that is useless"
Cons: "Late boarding, food wasn't delivered so we waited on the plane at the gate after late boarding. In Vegas, late arrival (hour plus) so didn't leave on time. Employee at the gate in Las Vegas was very rude to customer. Customer was crying and employee was talking to other employee acting like she like the situation. Frontier has a long ways to go before getting my business."
Pros: "It's hard to rate a flight when the weather is as horrible as is was Monday. We were just glad to get out of Chicago the crew was friendly the flight was a little rough but that is to be expected in that kind of wind overall everything was good."
Pros: "The plane looked as though it had not been clean. Dirty tissue left on the floor under the seat, my tray was dirty, the toilet was dirty (dry pee on the rim) and the bathroom toilet lid could not be lowered to flush the toilet. All in just a very diappointing ride with a company I use to like to fly with."
Pros: "On time."
Cons: "Expect to pay more for anything. You want seat, PAY! You want a seat that reclines, PAY! You want water, coffee or soda, PAY! PAY, PAY PAY..... The crew on this flight if you wanted them to smile or greet you, you probably had to PAY as they were NOT friendly at all!"
Pros: "I make a reservation for me and my cousin, and him cant take the Flight because frontier sent to me by email a wrong information for checking terminal and when we finally arrives to the counter, she said, oh Im Sorry checking bag is closed, we cant take your checked bag, and he lost the flight, also trying to contact costumer service during 1 hour , they dont give us a rasonble solution, we lost the money for travel from miami to las vegas, and they not refund anything!!!!!!"
Pros: "The ticket price was okay if you didn't need to check a bag or have a carry on. They charge you for both. Good news the ice water is free."
Cons: "The seats are horrible. Very cramped. No free drink or snack. This flight was very late. Also we changed gates 3 times. Every year Frontier just keeps getting worse. Time to pick another airline."
Cons: "the delay the baggage fee"
Pros: "not much, other than that they got us to where we wanted to go that day!"
Cons: "No TSA- pre-check participation and so it was late! even first bag carry-on is $35 is stupid! plane was late in coming in, and they kept changing times for boarding and we were boarded after 1.5 hours delay and then kept waiting there without moving, then deplaned because of mechanical problems, boarded again after another 1.5 hours delay and then finally left. very bad turbulence and nobody bothered to turn on seat belt sign or warn you or tell you about turbulence, let alone apologize! no food is the norm, but no water, come on! never doing this airline again, even if free!"
Pros: "Short fly thanks Big airport (as well as services)"
Cons: "Very late Not organized Hidden fees ...."
Pros: "The flight attendants and staff were friendly"
Cons: "The flight was delayed and they didn't even keep us posted as to what was going on with the flight. By the time we arrived to the gate, our gate was occupied so we had to sit on the plane for an even longer amount of time. If anyone had connecting flights, they would have missed them by far."
Cons: "The plane was delayed and nobody could tell us why."
Cons: "Flight from San Francisco to Las Vegas on a Friday night: - 4 hour delay - After heading to the gate to finally board our flight (~30 minutes before departure), we overhear the desk agent telling the people coming to the desk - not even by announcement over intercom! - that the gate had been moved to the INTERNATIONAL TERMINAL. - This meant that we had to run across the airport and go through security again! The agent also neglected to tell us that mobile tickets for Frontier (even on the app?!) were not accepted at the international terminal. On top of that, you would think they'd have at least one agent available at the main counters to deal with any resulting problems. Two friends who could not get in with the mobile app and had to run around to even OTHER sister airline kiosks just to find someone to print the ticket (even the touchscreen kiosks wouldn't print). We even had a friend that did get through security run to the gate to talk to the boarding agent and was VERY rudely told to just "go ask TSA how to deal with it." - By the time everyone arrived to the gate (~30 minutes PAST the projected boarding time), they announced that they would just need a little time to just clean up and turn around the airplane. We take a look aside to see that there isn't even a plane at the gate! Overall, as cheap as these seats might get, don't waste your time your time. You get what you pay for, and a headache to add."
Pros: "Our flight attendant sang us an original song about turbulence"
Cons: "Paying $30 to check a bag and waiting an hour for it to show up at the carousel"
Pros: "I found that a $16 charge to chose a seat was rediculous. I understand a baggage check but a price for a seat should be included in the price of the ticket. Otherwise what am I paying for than a seat on the plane"
Pros: "It's nice and comfortable."
Cons: "Have to check in cost $ 45.00 even though carry on."
Pros: "First the flight itself was incredibly smooth. No turbulence just an easy controlled flight. I felt very safe."
Cons: "One of the male attendants was very condescending, bossy, and rude. I didn't k know there were so many fees! $40 just for a carry on! Charges for drinks and snacks?? Plus if you want a seat that reclines it's $27 extra??? it's very uncomfortable to be on the redeye and have to sit straight up for 4 hours."
Pros: "Boarding was fast"
Cons: "Very very terrible seats. Always late"
Pros: "I had a great flight both to, and from Las Vegas on Frontier Airlines. The pilot and crew were amazing and made everyone feel very comfortable. I will definitely fly Fromtier again."
Pros: "Nothing Flight was first delayed for 1 1/2 hours and then canceled. Spent over an hour on hold trying to make alternate arrangements...not a good experience!"
Pros: "The price was the main reason behind booking. We thought we were getting a great deal on airfare from Chicago to Vegas, and it was a great base fare."
Cons: "The add-ons are where they get you. Pay to check a bag, and then when your bag returns to you demolished (seriously, they broke a wheel off my boyfriend's bag, which has been on many trips via other carriers with no damage, and they tore all the trim off my bag, which i have used for hardcore travel almost monthly). Pay to get decent seating. Pay for refreshments--that's right folks, if you want water on this flight, it'll cost you. Gate agents were huddling, talking to each other while we waited at the front of the line and folks stacked up behind us. Unprofessional. I'm sticking with Southwest from now on. No thanks, frontier."
Cons: "Worst flying experience of my life. Terrible terrible airline. Had everyone wait for a 5 hour delayed flight the. Changed plane had to remove people from the flight then after reissuing each person seats and boarding cancelled the flight once everyone was finally on board. Never ever again."
Pros: "The flight was extremely delayed and airport staff did not clearly communicate late gate changes or updated boarding times. There was mass confusion and the whole experience was quite unpleasant."
Pros: "Original ticket price was cheaper than any other, and flight time options were great for an early flight out or late flight in, etc."
Cons: "Cheap and cheap. O'hare has an awful set-up for bag check and security for frontier/spirit/virgin/other cheap airlines together. You wait to print, then wait to check, then wait to drop your own bags (with zero instruction or customer service or signage), then wait for security. They hate for EVERYTHING: just to check in for your flight and pick a seat. $11-17-37 to sit together. Each. And then for bags. $35 to check and $60 to carry on (makes no sense) even when checking in online early. And even more cost to have both checked and carry on. And seats don't recline, that costs more. And have a 4inch by 5 inch-ish tray table. And EVERYTHING costs money onboard from WATER to Pepsi to snacks. It cost an extra $92 each way for two of us to check in and check one small bag. My back hurts and I will ALWAYS pay a bit more for another airline."
Cons: "4 hour delay makes dick a dull boy Never again, frontier"
Cons: "1) Although flights are fairly low fare, they get you with baggage. Had to pay to check OR to carry-on. 2) Flew out of Chicago O'Hare - a major hub - and Frontier, Spirit, Virgin America, & Alaskan all shared a SINGLE security check. Yes ladies and gentleman, one security scanner. I have never in my life (usually fly American, United, or Southwest) waited more than 30 minutes to get through security. This time was well over an hour, I almost missed my flight. 3) On-board staff was friendly (all but one woman), but there were no complimentary beverages or snacks. I did pay for some & they were not too pricey, but having to whip out my credit card yet again made my whole travel experience feel far from effortless."
Pros: "The flight was cancelled 1-1/2 hours before the scheduled take-off [9 am flight on 12/16/15] without any explanation whatsoever. The counter representatives gave very inadequate instruction, and did not appear very compassionate to the customers. I had to wait on hold for a CSR for 50 minutes before I was helped. Then, it took 45 more minutes to schedule another flight on American Airlines. The whole event was unnecessarily stressful."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "A $30 ticket ended up costing me over $200 because of all the extra charges for baggage. Never once have I been charged to take my guitar on a plane but they wanted $60 at the gate. Not to mention that I flew Frontier with my guitar for free 3 weeks before this happened. I will never fly with Frontier again. Do yourself a favor and choose an airline that is upfront about what they will charge you for."
Pros: "One of the worst landing I have ever experienced. The pilot pancaked the landing. Everything else went as expected. The seats were uncomfortable and small. The staff was super nice. Everything else went as expected."
Cons: "Lots of delays"
Cons: "carr y on 70 $"
Pros: "Everything was terrific from the desk crew to the entire flight staff"
Pros: "The crews at the front desk is extremely impolite!!!! Never take this poor airline ever again!"
Cons: "The service of the crews"
Pros: "I upgraded to the bigger chair and it was comfy."
Cons: "A cup of water would've been nice."
Cons: "San Diego has a flight curfew and no planes can take off before 6:30AM, we had to sit and wait on the plane for 30 mins, it would be better to just have a 6:30 flight"
Pros: "but reach destination 45 min.early"
Cons: "late by 2 hours"
Cons: "Spirit terminal at Las Vegas was hopelessly crowded; standing room only. By contrast the Southwest terminal next door was orderly and calm. Spirit needs to find a location in the airport with more space."
Pros: "The crew were friendly and helpful."
Cons: "Only one counterposition open at check-in do it took forever to get through that, alone. No guidance to the security shortcut, do nearly missed it after paying extra for it. Has to pay for carry-on; seat; $3 bottle of water; $3 muffin. Too many charges adding up to...should’ve taken Southwest! Never, never fly Spirit!!"
Cons: "They charge for everything. The plane ticket. To pick a seat. For a carry one. And the chairs don’t even decline or do anything I’m in the worst neck pain"
Cons: "Poor customer service. Rude staff."
Pros: "The flight attendants were nice."
Cons: "There was no wifi. Seat didn't recline. No screen of any kind to see where you are."
Pros: "Departed on time"
Cons: "Hidden fees for everything!! Not even free water on board! They charge for even checking in at the airport! I much rather pay united airlines full fee and get to know my fare than buying this “cheap” fare and get hit with fees for checking a bag, choosing a seat, etc. This “upsale” strategy is low."
Pros: "Helpful with wheelchair, On time..staff on flight good ,staff at checking in rude"
Cons: "Really ?!!!not only have to pay for carry on but then get whacked with 3$ soda and no peanuts....bs"
Cons: "You get what you pay for."
Pros: "The price"
Cons: "The trip got canceled due to unrest in Nicaragua, but they wouldn’t give us our money back, even though we had bought flight insurance. This is a scam!! Do not use them ever!!"
Pros: "It’s a nice color yellow."
Cons: "Their staff is trained to be awful. They refused to check our bags even though we were there before their final cut off and their staff made no effort to help us at all and then threatened to kick us out of the terminal when we pressed them on it. Every good experience you’ve ever read about on Spirit is a fluke and every bad experience is a normal example of how they do business."
Cons: "Arrived at airport after receiving messages of a delayed flight only to be turned away to fly! Spirit advised although my flight had been delayed three times between 4-7pm I needed to arrive at the airport 1 hr before my initial time to fly (6:15). No refund no options other than to file a complaint! No trip happened as a result of this"
Cons: "Pay for checked and carry-on luggage, no leg room, pay for everything, in the end this discount flight all charges leveled was more expensive than if I had just picked a better airline to begin with"
Pros: "Nothing to say here"
Cons: "Flight was postponed 3 hours and lucky for Delta Airlines I was able to get a seat on their flight and not ruin the plans made around the original schedule! I understand when there are weather issues but Spirit was the only “delayed” airline which tells me that there was poor planning on their part for something. No reasons were given by the ticket counter either."
Pros: "The price"
Cons: "Seats too close and didn’t recline"
Cons: "Paying $45 for a carry-on bag is ridiculous as well as $50 for a checked in bag. Everything about this flight was cheap and was just dirty/uncomfortable. Will NEVER fly with spirit again."
Pros: "It was very roomie"
Cons: "Customer service was not the best. Service was very unprofessional. Boarding was delayed and customers were rushed due to it. Flight was below satisfactory even without there being much scheduled turbulence. Seemed like pilots were rather inexperienced."
Cons: "$58 per bag. &$ food charged at 10$,,,,Ripped off"
Pros: "quick boarding on and off the flight; seats semi-comfortable"
Cons: "anything that is not a single personal item (carry on and luggage) costs $60 each"
Pros: "The color of the plane loud and wild passengers."
Cons: "An aborted Landing approximately 800ft above the ground. Pilot almost landed at he wrong airfield"
Pros: "The crew was friendly and I liked the sense of humor mixed in with the overhead announcements"
Cons: "Upon checking in I was informed that my backpack counts as my ONE free carry on and I would have to pay $50 to check in my tiny suitcase or $55 to have it as a second "carry on." Since when is a back pack a carry on? Boarding was delayed for at least 30 minutes with no explanation given to us. Very bare minimum plane with no entertainment other than what you bring with you. Any snack or drink costs money, no cash."
Pros: "straight flight."
Cons: "Paid more for extra leg room but it was minimal help. Seats don't recline at all. Water even cost money. WOW."
Pros: "Only the great part was the staff very friendly and made the flight fun."
Cons: "Their flights ar cheap for a reason. You have to pay for your carry on bag, the seats are never tight and don't lean back, and you have to pay for everything on board."
Cons: "The flight was delayed I missed my next flight and had to sit at the airport for 14 hrs"
Pros: "Everything worked flawlessly. No problems. Nice people."
Cons: "Charges for everything. $55 for a carry-on bag? Come on (fortunately, I had only a small backpack so I didn't have to pay that)! Extra charges if you want a non-random seat. Bullying at the gate ("If you haven't paid the $55 for your carry-on bags by boarding, I'm gonna charge you $100!!!"). Seats seemed even more cramped than usual. I found the whole experience pretty unpleasant and will generally avoid Spirit."
Pros: "We got to our destination safely"
Cons: "Baggage pricing, No food, seats did not recline. This is a nickel and dime airlines.. We spend almost $100 for 1 bag and a carry on item."
Cons: "First, when I booked I was not given option to pay for baggage or choose seats, meaning I wasn't able to use the cheapest option. I had to spend at least 2 hours on the phone with a Spirit agent to get to pay for my bags before arriving at the airport at all - I wasn't able to do it online. On day of flight: the first leg was delayed. When we got to layover our final flight had been cancelled with no reason given. We were booked on another flight 8 hours later which meant we got in late enough that I had to miss another day of work. The Spirit agent at the gate in Las Vegas was also extremely rude. I also didn't get any phone or email updates."
Pros: "The price"
Cons: "The fact that spirit delayed my flight from San Diego to Vegas for 3 hours, making me miss my connecting flight from Vegas to Detroit by literally 30 mins. They wouldn't hold that plane for 30 mins since it was their fault we were late in the first place. And then the only flight next was 9 hours later"
Cons: "I must pay for my baggage. It's crazy couse I paid 100$ for my ticket and 50 more. Food???? What are you asking about?! There aren't free water! It was bad expirience. To go back I rent a car Mustang 5.0 it was more better, exiting!"
Pros: "I read so many reviews that- in other words- said the Spirit experience was awful that i went to the airport prepared for the worst. Turns out I was wrong. Friendly staff, quick line to drop off baggage, quick boarding process and the clerk at the gate changed our seats so we could be together and gave us the 3rd row. Nothinng bad to say about this airline."
Pros: "I found that my flight was very economical , on time at a convenient time , & that's all that I am interested in . Thankyou very much."
Pros: "Thought it was a good deal when booking."
Cons: "Found out that EVERYTHING "extra" came with very high fees; so high that my flight cost as much if not more than the competition."
Pros: "The pilot did a good job."
Cons: "The bag fees were more than the flight. The travel insurance that I purchased on Spirits website with the tickets, even though they had emailed me a copy of the policy, had no record of the purchase when I called them with a question. Spirits website lists the size limits of carry on bags and the fees. They explain that it's more at the gate. I paid in advance for my laptop bag after measuring it and finding it did not meet the requirements of free carry on. At the gate I found out the laptop bag would be no charge. Spirits policy? No refunds of course. Just a $90 credit if I ever use their crappy airline in the future. I requested and paid extra for seats that were not over the wing (my wife takes pictures). We were over a wing. I paid for early boarding. It was never called ( the attendant asked for passengers with special needs). In closing, I am very disappointed that Kayak would even associate themselves with these scam artists. Low cost has limits. It's still supposed to be a service industry. Spirit is atrocious, but I became entangled with them through Kayak. I wont forget that."
Cons: "i didn't like the fact that every little detail cost money my flight started at 200. ended over 300. windsor ca to vagus i will never use spirit again and i will tell all me Friends to stay away"
Pros: "I got to Vegas to see my brother that I haven't seen in 25 years."
Cons: "The whole plane ride, uncomfortable, tight seating, noisy!"
Pros: "Check-in employees were very helpful."
Cons: "After paying all the additional fees that is normally included with other airlines, the cheap price for the flight quickly rose above what it would cost through other airlines. I will never use Spirit airlines again. To many extra fees."
Pros: "Cost of fare"
Cons: "No leg room"
Cons: "Spirit cancelled my flight."
Pros: "Easy, plane was clean. Super efficient"
Cons: "That you get nickel and dimed for everything"
Pros: "Quick boarding"
Cons: "Boarding plane before mechanical check so sat an extra hour on the plane in very crowded seats. The woman seated next to us was allowed to board very intoxicated and ended up pooping her pants and we had to sit next to her for the entire flight. Unfriendly staff. No smiles, chomping gum, reading safety tips with no eye contact. Expensive non-alcoholic drinks"
Pros: "This is the first spirit airlines flight in years that was not only on time but early. Everyone was kind and professional. This was a real change from our previous spirit experiences."
Cons: "Michigan to Vegas was far too long to be flying spirit. Uncomfortable and unfriendly."
Pros: "Very relaxing flight crew was awesome, I found the flight very comfortable and the plane crew was very nice but a charge for drinks and food including a 2.00 charge for a little bottle of water was a bit much overall a great flight"
Pros: "Flight was on time"
Cons: "Seats are small, hard and don't recline. The cabin was very warm through out the trip. Even a cup of water comes with a charge."
Cons: "The plane was very uncomfortable, especially for a 5 hour flight. Nothing was complimentary even though we paid for EVERYTHING. I have flown at least 10 other airlines in my life and would never choose this one over any other."
Airlines flying from Connecticut to Nevada have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights