Flight delayed 2.5 hours. Connecting flight in ATL left early or we would have made our connection barely. Delta ran out of hotel rooms so we had to buy our own with a promise of being reimbursed in the future (jumping through a series of hoops no doubt). No food vouchers. Luggage is in limbo. Hoping to be rebooked on another flight in the morning but many of those are already being canceled. Connecting flights should have been notified if the late departure and should absolutely not left early.
No complaints!!! Great trip!
Cons: "More snack options"
Cons: "Better choices for food"
Cons: "The man sitting next to me was coughing and not covering his mouth. I am especially concerned given the recent Coronavirus outbreak."
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "Friendly flight attendants. I appreciate the complimentary bag check for my carry-on bag to the destination."
Pros: "The agent at the bag drop was very helpful. We had two reservations and she took the extra step to call someone and helped check our luggage all the way to destination. Thanks for the wonderful service. Flight attendants were all smiling and very friendly. A very special treat that we got two snacks each which were very much appreciated as it was an early morning flight and we didn't get a chance to get breakfasts."
Pros: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Cons: "More leg room"
Pros: "I liked the entertainment"
Cons: "They have to improve the boarding process a bit."
Pros: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Cons: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Pros: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
Cons: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
Pros: "comfortable flight"
Pros: "Crew was friendly"
Cons: "Allow one free bag check in on transatlantic flights"
Pros: "The flight was only half full so boarding was very quick."
Cons: "The seats were hard and there was no entertainment system."
Pros: "Seat comfort and crew. Atlanta customs was much more efficient in processing people."
Pros: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Cons: "The bathroom was smaller than my seat!"
Pros: "Flight was good. Left on time. Crew was attentive."
Cons: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Pros: "The Gate Agents were excellent and very helpful with accommodating our family traveling with an infant and a six year old."
Cons: "The flight attendant saw that we were confused about the seat map and did not offer any assistance."
Pros: "How professional everyone was"
Cons: "Everything was good"
Pros: "Not crowded?"
Cons: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Pros: "Flight attendants very friendly."
Cons: "Being next to lavatory."
Pros: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Cons: "Lack of charging outlet and no headrest screen for entertainment."
Pros: "every person who was not a delta employee, those people were kind and helpful."
Cons: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Pros: "Flight was on time."
Cons: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Pros: "I lost the flight To hartford and I pay 4 the hotel"
Cons: "I lost the flight To hartford and I pay 4 the hotel"
Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."
Pros: "Most comfortable flight I have taken in some time. Spacious seat, power, good entertaiment, attentive flight crew. On time. Not usually a Delta flier, but times and destination made Delta the choice. Turns out a great choice."
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Flight attendants were super."
Cons: "Delta is just another cattle car"
Pros: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Cons: "Nothing negative to say!"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The crew was good and attentive"
Cons: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Great flight attendant!"
Cons: "Everything was fine"
Pros: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Cons: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Pros: "This time the tea was nice and hot!"
Pros: "Great crew. Good space on my exit row seat"
Cons: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Cons: "Everything!! I wanna be compensated for this nonsense I went through!!"
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Delta gave out free snacks and then I got a flight for the next day."
Cons: "After being delayed over 5 hours and then being on the airplane the flight got cancelled."
Pros: "Everything on Delta's part was very well done, and all of their employees were great. Arrived a little early, and very nice entertainment system over their wifi"
Cons: "Expensive ticket, ATL airport staff rude (not Delta employees)"
Pros: "A good crew working to do their best"
Cons: "What else? Just too little space..."
Cons: "Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late."
Cons: "5 hour delay caused us to miss connecting flights so got stranded in Los Angeles."
Pros: "Flight was delayed, and unclear why."
Cons: "Better WiFi and shows"
Cons: "Better customer service, no delays, respect for customers"
Pros: "Free movies on the included display and electric outlets are top notch."
Cons: "I wish they would offer food service more in the middle as we just ate before boarding."
Pros: "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
Cons: "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
Pros: "Awesome Customer Service"
Cons: "food and entertainment (5+ hours!)"
Cons: "Flight left the gate late, then sat on the tarmac for 30 minutes causing me to miss my connection to Austin. Couldn't get another flight that night to Austin so flew to Dallas, got in at midnight, had a to get a room which was not reimbursed. So sick of American Airlines and will not use them aga"
Pros: "Easy boarding crew was friendly"
Cons: "Flight was late"
Cons: "the flight was delayed which kept me nervous as I had a connecting flight in the international terminal which I almost missed."
Cons: "Paid for gogoinflight, then is had a big error red screen, that said keep trying back in a few minutes. Never worked. Was not happy. Long flight."
Cons: "Delayed due to no available gate attendant. Limited ground crew."
Pros: "Everything went smoothly, they gave us two snacks and earbuds and had a lot to watch for free."
Cons: "The wifi was useless."
Cons: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Cons: "TSA Safety Point officer was not on point..She Made me go through the checkpoint again just because I passed a zone where she was sitting at and not standing there to warn or stop people from passing through. This happen at the End and D gate terminals by Starbucks. I was very inconvenienced."
Cons: "Filght was delayed by two hour with multiple repairs necessary including a few after we had already boarded. We sat on the tarmac for 1.5 hours."
Cons: "Pilot was going so fast never told us why we kept descending and going back up and people were throwing up and they wouldn’t give soda to settle stomachs"
Pros: "Flight was punctual and service was good."
Cons: "Gate change"
Cons: "The fact that for an aisle seat in economy I need to pay extra. I feel nickeled and dimed."
Pros: "Quick, efficient"
Cons: "No food."
Pros: "The flight attendants were helpful and friendly, the plane was clean and food was ok"
Cons: "Having to stand in line with a 2 year old while rude passengers rush to board not caring about anyone or anything bit getting to their seat. What happened to letting customers with small children board first"
Cons: "24 hr trip. Morning business meeting- How did my bag not make my flight? I would have carried it on, if I didn’t trust AA to provide excellent service. This is now impacting my business."
Pros: "Good cookie snack"
Cons: "Very cramped seating"
Pros: "An early morning flight and all went well."
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "Nice crew"
Cons: "Slow and confusing boarding process"
Pros: "The crew was friendly and helpful. The flight itself was uneventful and arrived 19 minutes early. The follow flight to Toronto was about equally late, but construction and heavy traffic made it unavoidable. I saved a lot of money with the Hopper app. Flying used to be nicer, but this is what cost cutting (anywhere) results in - less service and less comfort. We get what we demand - whether we really want it or not."
Cons: "I miss the 'free' services such as food, but we all know it wasn't that great anyway."
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Pros: "Nothing in particular."
Cons: "The 10:50 PM flight was delayed beyond midnight with no prior indication. The reason given was the flight from Dallas delayed due to weather. This looks childish. Why not pay for inconvenience. Is our time and hardship so invaluable?"
Pros: "Premium space"
Cons: "Sporadic communication from flight deck on the nature of 2-hour flight delay. Initially we understood that dispatch was the issue because of fuel for the flight. Next, it was a weather delay followed by an apparent ground stop."
Pros: "Staff polite and helpful. No complaints/ Slept all the way"
Pros: "Our flight was delayed overnight in Las Vegas, which was hassle but unavoidable due to weather and pilot flight hours restrictions. But the ground crew and American Airlines worked very hard to compensate all the passengers: gave us each a voucher for hotel, 2 meals, round trip shuttle ride for hotel and airport. Good work to make up for a bad situation."
Pros: "Flight left and arrived on time"
Cons: "Seat very uncomfortable. American doesn't let you standby for earlier flight- charges 75 dollars Gate agent wasn't helpful-pointed in general direction of kiosk to pay the 75 dollars Flight attendants passed up our entire row for drinks"
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Cons: "The flight attendant was the rudest one I have ever encountered in 47 years. She had short stacked blond hair. Her name tag was covered. She was rude to me and very rude to another passenger. She should be disciplined."
Pros: "General professionalism of crew"
Cons: "Food selection was poor, small quantity, and bad value. Online boarding pass didn't work for return flight first time, but worked a second time."
Cons: "It was an hour + late. A trip I took from Washington two weeks before was late in both directions."
Pros: "The plane was new and the leg room was worth the extra $20."
Cons: "No inflight entertainment and the seat did not recline. I guess there are pros and cons in the exit row. I also had no choice but to buy the more expensive seat since all others were taken at check-in."
Pros: "wi-fi access"
Cons: "Flight was late, crew didn't speak to passengers when boarding or de-boarding, passengers had to check carry=on bags due to limited space"
Pros: "impressed the pilot was greeting passengers as we boarded AND exited.What a nice man he was too! Cheerful and friendly. Guessed I was teacher!"
Cons: "boarding is awful. People having to practically crawl over each other. Some trying to get into their seat, some have to go further, clogs if people trying to get their carry on overhead. AWFUL! WHY CANT YOU LOAD THE PLANE BACK TO FRONT!"
Pros: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
Cons: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
Pros: "Like I said before nice early boarding."
Cons: "No problem"
Pros: "Great flight attendants and agents, employees care about providing quality customer service to the consumer."
Cons: "No media device on the plane to provide entertainment and the seats are uncomfortable and tiny. My wife is 5'4" &120 lbs and found her seat uncomfortable...we were also sitting in comfort seats. It is 2016, please stop the madness of having coast to coast flights with no entertainment available."
Cons: "My seat was next to someone who should have been made to buy 2 seats. I could barely put my seat belt on. My boyfriend & I had to fly for almost 4 hours very uncomfortable."
Pros: "Quick, efficient flight"
Cons: "Food very salty and made me thirsty all the time. Asked for plain water and stewardess had to ration amount because she said there was not enough for dinner. So just gave me a small cup and said checked back after dinner."
Cons: "The rubber chicken in first class was awful. Drinks and wine were good. Service was excellent."
Cons: "A flight not canceled due to mechanical failure. A staff that were actually helpful. United could care less and I will never fly with them again"
Pros: "Kind crew."
Cons: "Did not allow me to have carry on. Had to pay for it to be checked. Unexpected cost."
Cons: "Sat on the runway way too long. Hot. Cramped plane"
Pros: "Flight was on time"
Cons: "Better food would be nice."
Pros: "Due to earlier delay, was not able to make this flight"
Cons: "Did not take flight due to earlier delay"
Cons: "Seating is very tight and amenities are nada."
Cons: "The crew was very rude, I was told I had to store my purse, the person next to me wouldn't store the carry on baggage, I needed to take scheduled medicine in flight, I couldn't as my purse was stowed. I was delayed for over and hour and a half after arriving. I had to stop and eat in the airport. With chronic health issues addressed this way I will probably not use United again."
Pros: "Free snacks"
Cons: "Not a lot of foot room"
Pros: "Easy very organized loading."
Cons: "Really nothing"
Cons: "Very turbulent flight"
Cons: "Been a long time since we had to walk down onto the tarmac to board a plane. Would rather not have to do that. Otherwise a good experience."
Pros: "see above"
Cons: "see above"
Cons: "Flight turned out to be 3 hours total instead of 1 1/4 hrs because of delays at both ends"
Pros: "Quick short flight."
Pros: "Flight was on time. This shouldn't have to be a "positive" aspect of the trip but unfortunately was the only flight during my trip that was on time."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Cons: "Every flight delayed 2 hours plus"
Cons: "Tight uncomfortable seating"
Pros: "Flight out of Reno was delayed due to congestion / back up at LAX. Ground staff patiently helped all passengers reschedule connecting flights / explain options."
Pros: "It was quick but full"
Cons: "Finally surrendered to the delays after 5 hours waiting (enough to drive to Hartford and back) and took an Uber home."
Pros: "One flight, we sat next to ssomeone with a cat in her lap that threw up and pooped the whole time. The second flight a drunk man yelled the whole flight."
Cons: "No food. Horrible service"
Pros: "Although there were no personal screens, I appreciate the fact that entertainment was available on the app."
Pros: "I was on time. I liked the view."
Cons: "I don't like when they leave me at the gate in my wheelchair. I don't like it even more when they take the wheelchair. I feel really uneasy when I am left at the gate. So I have the wheelchair pusher let someone know from the gate that I am there and will need assistance. Once again being sexually assaulted going through the metal detectors. Outside of being foreign most of the United employees seem like complete morons. Also there was that same bag in front of me. So my legroom was restricted."
Cons: "This was a connecting flight which I missed because of a giant delay on the first leg of my journey"
Pros: "It got me to Boston!"
Cons: "Uncomfortable seats!"
Pros: "On time flight. Great service from United crew."
Pros: "New plane. I like the new seats with the slot that can hold my iPad cover so I could watch a movie. The services was great."
Cons: "Flight was delayed by more than an hour due to maintenance issue which could have been avoided."
Pros: "Free entertainment"
Cons: "Uncomfortable seating and couldn't sleep"
Cons: "Our flights were all cancelled or delayed and they gave us nothing to apologize. We lost 2 whole days of vacation and the cost of our rooms. All of the customer service people were rude. One lady in particular was so rude I had to walk away from the desk. The movie on the plane skipped and was unwatchable. I hate this airline and would pay more to fly another one."
Cons: "The flight was delayed for almost 5 hours and then cancelled. This delayed my trip with family to Missouri and inconvenienced many people. On top of that, due to cancellation had to stay in hotel without my luggage and my pills that I have to take daily. Worst experience ever!! I need compensation for all this mess!!!!"
Cons: "Same as above, including late flight"
Pros: "It was a quiet and smooth ride."
Pros: "Delays in both flights"
Cons: "I had no indication that my flight was actually with united and not air canada. I almost missed my flight as a result. Was incredibly stressful."
Pros: "Everything went smoothly"
Cons: "Uncomfortable seats"
Cons: "The crew workers attitude"
Cons: "Had to wait to takeoff for approx 15 minutes due to maintenance preparing paperwork"
Pros: "No one sat next to me. Flight was early!"
Cons: "Unhealthy snack."
Pros: "easy transfer"
Cons: "had to transfer"
Cons: "Dulles International Airport on a beautiful June 3, 2016. Flight was from Dulles to Hartford and due to depart at 12:30 pm. 12:30 pm - Notified flight delayed an hour or so because they didn't have a flight attendant for the flight. 2:00 pm - Notified flight delayed because Flight Attendant was found but on way. 4:00 pm - Notified the Flight attendant would not be able to make it, but they were looking for another one. 6:00 pm - Notified a Flight Attendant was found and was on a plane that was inbound and would be landing any minute. Notified plane with Flight Attendant arrived at gate and they would be there any minute and we could begin boarding. 6:45 pm - Flight was CANCELLED!!!!! I could go on about how I was rebooked on an 11:00 pm flight on American Airlines out of Reagan, my checked bag was not returned to me and I was told it was on another plane United plane that would beat me to Hartford, they shuttled me to Reagan. I got to Hartford and my bag was not there......SURPRISE!! This was ridiculous and thank god I was traveling alone and had time. I felt bad for the families with small children who had to suffer through this stupidity."
Pros: "The flight crew were nice"
Cons: "The seats were uncomfortable. We were not able to choose a snack, I had no knowledge what was inside the snack package, did not like. Unfortunately, our flight was delay a few times due to storm at Houston, we experience lots of turbulence while flying, no fault of the pilot. I think you should install TV's to help passengers relief some flying stress."
Pros: "Nothing. I had to miss this flight because I wasn't allowed to board my earlier flight."
Cons: "Allow online check-in. Make the process less complicated and confusing. I had to sort through information from two airlines, kayak.com and kiwi.com. too much!"
Pros: "The flight was fine and the crew were nice."
Cons: "Gate agent was too much. A family had not been required to pay for carry ons on their outbound trip but she required them to pay $250. English was not their primary language. The mother apparently swore in Spanish- agent threatened to call police. Disagreed with FA, kicked off family."
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Cons: "We waited in line at the check in counter for an hour and a half. There were only two people working and probably 300 people in line. Then going through TSS....took about 30 min....we had to RUN just to catch our flight. Even though we were there almost 2 1/2 hours early. Made for a very stressful start"
Pros: "The crew was very friendly."
Cons: "Flight was late, excessive baggage fees, plane was dirty, there was trash under the seats in front of us."
Pros: "When the bag size is small , boarding pas would not print without paying the $50, u would like to get refund"
Cons: "Most of the other do- passengers k we the rules of the airlines while I was unaware of the rule bad ended up paying$50 for a very small carry on luggage"
Pros: "Boarding went ok with no problems"
Cons: "Good thing o had an isle seat. The two people in the seats beside me were large and that made the one setting beside me take up part of my area. Part of my body was covered by her the entire flight except when I got up to go to the bathroom. Leaned into the isle most of the flight. Really annoying to have half a seat."
Cons: "I did not like it took an ENTIRE hour for the passengers and MYSELF to get our bags off of baggage claim. Our flight landed @ 11:38 pm we did NOT get till an hour later! I will be contacting corporate!"
Pros: "The crew was fine"
Cons: "Everything was bad, even the price. The chairs are uncomfortable, there’s no entertainment, no free food/snack. People may say you get what you pay for but actually you pay more and you get less. It’s just the worst airplane ever."
Cons: "Excessive delay (more than 30 min) in baggage claim at Austin"
Pros: "The crew were excellent"
Cons: "We had to wait because the flight was delay. That is ok. Then wait again almost an hour to the airplane to depart. The wait again when arrived because another airplane was at our gate."
Pros: "It was on time, no delays."
Cons: "One of the stewart type dudes was a bit smartassyy. Also why do they still push those carts down the middle of the isle? They hold up everyone trying to go to the BR. Why not have a conveyer belt that runs just under the ceiling bring drink orders as they go?"
Pros: "The plane was fine. We could have used Wifi"
Cons: "It took an hour to get our bags from baggage claim because they didn't have anybody working on the ground to remove them from the plane."
Pros: "fast boarding for my zone"
Cons: "the flight attendants on this flight had a lot of attitude straight away, one in particular. was rude to several passengers at boarding and deplaning. it was a redeye, but they kept the overhead light on the entire flight and talked at top volume for the entire time. no one in the rows around me slept because of this."
Pros: "Flight was good. Left on time. Person boarding customers could of spoken clearer. Very muffled."
Cons: "An hour wait to get my luggage in Columbus. Landed around 12:25 am. Didn't get our luggage until approx. 1:20 am. As a single lady having to drive home 2 hours this hour delay was ridiculous. Plus it cost more for my luggage coming from Las Vegas than going out. Your whole luggage procedure is terrible."
Pros: "The cheap price was the pro."
Cons: "The crew flew through the safety thing and all announcements were hard to understand because they mumbled and spoke very quickly. They only smiled when we were getting off the plane"
Cons: "It was a very rough and uncomfortable, no drink, not very nice flight staff"
Pros: "Efficient, expedient in terms of checking in and boarding"
Cons: "Although I knew about the charges for carry-on luggage. I was surprised that some people were able to bring oversized bags unto the overhead bins. Those bags should have been checked. And some people had more than one on board bag. They had backpacks, handbags and plastic bags. customer service of crew was inconsistent. Some crew were professional other crew were hurrying, and stressed, others acted silly and tried to clown around. This is not a big deal just an observation. The seats should recline"
Pros: "The crew was fine. The plane was clean."
Cons: "When I booked the flight I was not given a chance to choose my seats and was charged $16 a seat when I checked in. It took 45 minutes to get my luggage after my flight! Didn't appreciate them trying to get me to sign up for credit card on the flight!"
Pros: "Cheap airfare. Stretch seating option."
Cons: "Where do I start? Going to Vegas (from Chicago), we sat on the tarmac for 90 minutes with no explanation. We finally took off after that, and no attempt was made to regain lost time. In fact, the flight took even longer after we were up than the original plan. The seats were very uncomfortable. I don't know if the seats on the return trip had more padding, but there seemed to be a noticeable difference between the two flights, not just by myself, but noticeable in the lack of squirming on the second flight by everyone else as well."
Cons: "The plane had by far the most uncomfortable seats I've ever been in. They might as well have had metal fold-up seats. I paid extra for a specific seat, and when another passenger took it, a flight attendant gave me a hard time when I asked them to move. I was unaware that I'd have to pay $40 just for a carry on until AFTER I booked the flight, in which case I would've just chosen a better airline."
Cons: "We were charged for every little thing. From carry on to checked baggage to snacks that are usually included. By the time we were done it was mot expensive then a delta or south west. Not to mention how uncomfortable the seats were."
Cons: "Lots of delays and cancellations. Customer service is not helpful. They only care about their ticket and will not reschedule you with another airline."
Pros: "If you're flying frontier your not doing it because of how luxurious it is. You're doing it because it's cheaper than most. Yeah they rob you with the bags and paying for anything not water on the flight. But what can you expect for the cost? The crew is almost always good from experience, but customer support online is a nightmare. It is by far and away the worst customer support services I have encountered. The actual people that work at the airport and fly are good but if you need to make a call you are screwed."
Pros: "Friendly staff."
Cons: "Seats don't recline, and the tray tables are a little bigger then the boarding pass. Fine for a short flight but not a cross country one."
Pros: "Crew was nice."
Cons: "Paying for a carry-on was completely unexpected. Ridiculous costs just to pick a seat. No snacks or drinks included. When all is said and done, you basically end up paying the same as a different airline with more amenities included."
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Pros: "The flight was very good. It was on time and crew was nice"
Cons: "You have to pay extra for everything which was a bit much. It was cheaper to have luggage checked than carry on which did not make cents."
Pros: "Available flight on the day we needed"
Cons: "- $40 per checked bag much higher than the standard $25 - Check-in system tries to trick you into paying an extra fee to select a specific seat (skipping this step will generate a non-upcharged seat automatically) - Rude flight attendant (3 separate interactions / 2 separate passengers) - Person was able to board wrong flight (but somehow his ticket scanned? wtf??) - Had to put backback in overhead (never had to do that before) - Tried to charge for a drink"
Pros: "Nothing good to say. The"
Cons: "The entire process from beginning to end makes never want to consider this airline again. Price is too high. You pay for everything. Customer service is nonexistent. they won't even look at you. Most uncomfortable flight!! Unclean, tight space (I am a small person). Getting off the plane was ridiculous, had to wait 35 minutes. Baggage claim was another hour wait. No one explained delays, no one apologized. Ignorant, unfriendly and overpriced."
Pros: "I highly recommend them, will use this airline again"
Cons: "Only thing that they wanted to charge extra for window seat and plane wasn't fully booked, otherwise the best service"
Cons: "The airplane was uncomfortable. No entertainment. No real perks for every upcharge we encountered. We were charged for soft drinks, charged for selecting seats, and charged for carry-ons. Then on top of that at the end of our flight back to Nashville, we were being oversold a frontier credit card that wasn't that great of a deal. The stewardess was rude, strict, and just plain unfriendly."
Pros: "staff was great on time actually got to Orlando little early love how they have more flight times my 1st choice Southwest didnt have the availability... emergency why I have to go to Orlando short notice"
Cons: "U get what u pay for seats on economy is very stiff I often bumb stewardess when they walk by me HIDDEN FEES as expected with cheap rate... check in bags and carry on and seats all have prices on top of what u paid.. this will never be change I know"
Pros: "Crew was great. Price was even better"
Cons: "Tray tables too small."
Pros: "The pleather seats seemed clean"
Cons: "They would not let me check in before my flight. The online site was not working and I got to the airport a bit late due to traffic . When I got there I was told it was too late....there was no line in security and could easlily get to the gate. I was 40 minutes early and since I was not 45 minutes early they wouldn't let me check in. I had to wait until the next day for a flight back. Missed work and they didn't seem to try. So annoying . Will never fly with them especially when you factor in the bag fee of 60 I could have taken a better airline"
Pros: "Only positive was that it was a red eye so I slept through the in air portion."
Cons: "Delayed for 2.5 hours apparently to wait for flight attendants from another flight. Seat confusion amongst passengers. Seats are worn and terribly uncomfortable."
Pros: "Prompt departure ,trouble free flight"
Cons: "Did not realize the price of my ticket didn't include a seat. Upset to have to pay for a seat each way and pay each way for a carry on bag"
Pros: "Friendly staff."
Cons: "Seats very uncomfortable, tight space, knees/legs cramped. Can't believe the additional prices for a seat, like I have the option to stand! So ridiculous!"
Pros: "Price and optional add on items"
Cons: "Tight seats"
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "Reasonably priced but in future will p more to fly another airline"
Cons: "No room, seats were plastic ,flight was delayed over 5 hours and they ne ear told anyone until boarding time even though plane was still on ground in another city .first and last time on frontier"
Pros: "Disappointed that ticketing agent wouldn't let me check my bag since I was there before 45 minute deadline. Had to throw out my new shampoo and conditioner. Seats didn't recline for all nighter. Cheap, safe and on time."
Pros: "Comfortable Flight - On Time"
Cons: "Nickel & Dime-ing -- I would prefer one set price for everything instead of bag fee, change fee, seat fee, drink fee. ETC."
Pros: "Friendly staff, punctual departure"
Cons: "Tiny trays, snacks weren't free, chairs didn't recline for red eye flight"
Pros: "Crew was friendly. $100 voucher for over 4 hour delay."
Cons: "4 hour delay. At least we were emailed many hours before so we could show up to airport later."
Pros: "The flights were exactly on time, and the crews were very friendly. The boarding process was appreciated because people with carry on bags are allowed to board first, which helps with overhead compartment space."
Cons: "The hidden seat assignment and carry on baggage fees were unexpectedly high (at least $11 to get a seat and $30 for a carry on bag, both one way, and apparently both fees would have been higher if I had paid at the airport). I ended up paying $88 on top of the price of the ticket, which would have been nice to know for budgeting purposes."
Pros: "On time"
Cons: "Will never fly Frontier again. No customer service. Extra charges for everything! Cheap cheap and rip off. By the time your done you could buy a regular priced ticket from any other airline that at least has some customer service!"
Pros: "The flight was short"
Cons: "By the time I paid for all the "EXTRAS" like checking one bag and a seat with some leg room, I could have bought a ticket on Southwest. Again this is not an airline for someone like me and I really miss Midwest ."
Cons: "Very uncomfortable. Also after paying the extras, not sure if it's worth to fly a "cheaper" airline."
Cons: "Flight was delayed 1.5 hours. Waited in line at bag check for 2 hours with little communication as to why it was such a mess. Employees from other airlines had to help with the chaos."
Cons: "Hardest most uncomfortable seats ever!"
Pros: "The crew was very helpful and friendly."
Cons: "The seats were too compact. No snacks no seat selection without some form of payment.. extremely turbulent flight."
Pros: "Horrible, horrible, horrible in all ways. Unreasonably aggressive boarding staff, very disorganized and chaotic. Dirty, uncomfortable seats, 4 delayed boardings and departures in a row - will never fly Spirit again."
Cons: "Virtually everything."
Pros: "Fast boarding!"
Cons: "Seats are uncomfortable, entertainment is non existent."
Pros: "stewardess was pleasant"
Cons: "Plane was 4 hour delayed luggage cost very expensive it makes them no cheaper and probably more expensive than other airlines"
Pros: "Price was great! Plane arrived early. Check in went smoothly and great customer service. Crew was friendly and professional."
Cons: "The seats are small and uncomfortable but I was prepared for that and it was ok for a 3 hr flight. I would not fly Spirit for a longer flight b/c of the seats."
Cons: "The entire flight had no reclining seats on a red eye!!!! The seats also had thin cushioning and were very uncomfortable. One of the worst flights I have ever taken. Never flying again with spirit even if they pay me to fly on their cheap airplanes"
Cons: "Pay for each carry-on $55 for outbound and same for inbound, that s a rip off"
Cons: "After boarding the airplane, all of customers were asked to leave the airplane and waited over 2 hours to board the airplane again. The arrival time scheduled was 11:00 pm but actually arrived after 2:00 am."
Pros: "the service is good, schedule is on time, and the price is very cheap. It's a good choice for a 2-hours flight."
Pros: "I love the comedy flight attendant!!!"
Cons: "The seats on the plane are horrible there so straight up and there so close together . So uncomfortable . The plane was very cold as well."
Pros: "Nothin...round trip and it sucked both ways"
Cons: "You pay to upgrade seats, would it be to much to ask to tell that only the first row reclines? You get what you pay for"
Pros: "The flight attendants made a fair attempt to be funny. They were really nice too."
Cons: "I mean...it is Spirit Airlines. The isles are tiny, seats are small and uncomfortable, and virtually zero amenities. But that's why the price is cheap."
Cons: "Major delay - ended up switching flights for the following day."
Pros: "Absolutely nothing!"
Cons: "This is the worst airline. Extremely chaotic boarding, it seemed like I was in a third-world country. Nothing about this airline is good. They lure you in with cheap airfare though when you begin to add costs for everything they charge separately it's cheaper to fly AA or United or Southwest. The charge for WATER on the plane. The list of everything I don't like is too long for me to waste my time on this most substandard of the substandard airlines."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Pros: "I upgraded to the big seat which is a must when flying with Spirit."
Cons: "During the last hour of the flight, I was woken up by a gut wrenching stench. I'm seated in row 1 and look up and this male is wiping himself down with paper towels, at first I thought he threw up all over himself, the smell became so bad everyone was coughing, gagging. The flight attendants started soaking the air with a harsh air freshener. Then the man started spraying the inside of a duffel bag with the spray. The flight attendant bent over and said his duffel bag is full of puppies! Wow. Why would he be allowed to bring that on a 5.30 hour flight. Then he's soaking these pups with air freshener. I was sick to my stomach. The only thing this guy was worried about was his new sneakers. Pathetic excuse of a human being. I still feel sick, and my throat hoarse from the smell of chemicals."
Pros: "Flight left on time"
Cons: "staff was not professional nor helpful. baggage fee is outrageous for carry on."
Pros: "Good Pilot good Landing smooth ride"
Cons: "This crew was also unprofessional I did not feel comfortable with them"
Cons: "long bag drop line and argumentive customers fighting and causing a scene."
Cons: "Pilot were on strike and put everyone on a Saturday out. Meaning, no flights available till Monday and no help due to their issues. Paying last minute hotel in Vegas on a Saturday is hell, especially at 9pm. I had the last flight. My siblings warned me of how Spirit is the worst airline...and I have to agree. Worst airline!"
Cons: "Kayak informed me there was a 55minute delay and then changed to 25, meanwhile i could not get my boarding pass printed and finally i arrive at the airport and again cannot get my boarding pass from the kiosk. So i am sent to wait in line for an agent at 11:16 and arrive to the counter after 12. My flight was originally at 11:47 and kayak alerted me delay to 12:42. All around confusing and horrible expensive experience with no refunds. Ill never use kayak or spirit again"
Cons: "Never got to Vegas because Spirit cancelled my flight w no alternative"
Pros: "The crew was very nice, jovial, made a lot of jokes and kept it light. The airplane, upon boarding, was clean. That's the best I can say about Spirit."
Cons: "Spirit has lower costs, but at a price. To check a bag is another $50, and $55 to carry it on, and while you can get discounts on this if you sign up to be an awards member with Spirit and manage it PRIOR to your flight, this was not explained anywhere in my original booking. Food and beverages are SO overpriced - it's clearly a major profit center for Spirit. The plane was not comfortable. Very tightly crowded, seats do not recline, no back pockets for storage, no entertainment or WiFi - bare bones comfort. At the Las Vegas airport, we waited in line to check our bags at the Spirit counter (the only option for bag checking) after signing in at the Kiosk for over 40 minutes, and at 45 minutes until our flight was about to take off, finally took our boarding passes so we could go through Security. If Security had been busy, we would have missed our flight. This was NOT handled well as they kept calling other flights to "jump" the line. Basically, Spirit touts a lower-cost airline for a small downgrade in comfort. In reality, it is a very SLIGHTLY lower-cost airline with a major downgrade in convenience and comfort. I will not be selecting Spirit again."
Pros: "Once we finally had a plane, it was fine, we boarded and took off for home and the flight was great."
Cons: "delay, delay, delay, delay...yes, 4 hours late. Not sure why, but this flight was delayed by 4 hours. I don't know if there was anything they could have done about it, but it was terrible being delayed so long."
Pros: "Nothing! Spirit airlines is the worst!"
Cons: "They canceled my flight without warning and did not notify me until I was checking in. They stated I should have received an email. Email didn't come until 0820 for a flight due to leave at 0835. No other flights availiable that day? It was 0630 when I was checking in! Unwilling to give partial refund to allow me to fly home with them and just purchase a one way ticket with another airline. Avoid at all cost. Their cheap tickets aren't worth the hassle! Will never book with them again!"
Pros: "They were on time and the return flight crew was friendly."
Cons: "The bag fees for me to check a bag and carry on a second bag was $100, so my inexpensive fare was $200 more. On the flight out the seats were very uncomfortable--plastic non adjusting seats. Thank goodness the flight was only four hours long. While I understand that drinks and snacks are "add ons" and a profit center, passengers have to buy expensive water and snacks with the gate vendors. Surely the airline could stock a few gallons of water for dehydrated passengers? The cost of my two bags would have covered bottled water for everyone on the flight."
Cons: "I didn't read the fine print and realize that nothing, NOTHING was included with my fare. Not even a cup of coffee. It was 45 minutes before our luggage showed up at baggage claim and our flight never showed on the screen. We had to wonder if we were at the right place."
Pros: "Crew was friendly and knowledgeable"
Cons: "Felt like after paying all the fees we could have just flown a regular airline"
Pros: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Cons: "Didn't have a problem on vegas to Fort Lauderdale flight, connecting flight canceled early AM which made my personal life obligations extremely difficult to meet. After that incident I won't fly with spirit no more, thank you."
Pros: "Flight staff were very nice and accommodating. Seats were small and being unable to recline made the trip extremely miserable."
Pros: "I have severe back issues and wad unable to lift my carry on into the overhead bin. I asked one of the flight attendants for some assistance. And for lack of a better word or expression, she gave me what can only be described as "stank face." She rolled her eyes and actually let out an audible sigh before grabbing the bag from my hands and shoving it into the bin, then walked away without so much as a word. I attempted to thank her and got no response, she just turned and walked away. I can say with all honesty that i have never been treated so rudely on any other airline."
Pros: "Missed flight! Got delayed and they never called us and we were at the gate area. Spirit is terrible."
Pros: "Flight attendants were not friendly AT ALL. Baggage fees were highway robbery. Charging for a carry on?! Charging an extra $55 for a bag 3 pounds over the 40 pound limit?! Absolutely ridiculous. Never. Again."
Pros: "Nothing at all. All of the general staff was horrible and I dare say ghetto."
Cons: "The flights policies. The staff. When I got there I went to check in to a kiosk, it read arrow and directed me to the airline desk. There I was.charged $55 to carry on my bag. The plan was to check in and pay for my bag at the kiosk which would have been $21 instead of $55. For their troubles, I supposed. What a rip off. Then on my boarding pass they put 0 bags where I was then asked for $100 fee to check my carry on at the gate. Why would they put 0 bags?!?! Thank God I had my receipt with me and I dodged that extra expense. The staff was so rude. Worst flight experience of my life! They make TSA look great."
Cons: "Delayed twice, seats do not recline, no snacks included, they charge for carry ons. They are the worst airline. Period."
Pros: "This flight was easy and cheap. I went online beforehand and added a back plus printed out my boarding pass - so no extra charges. Simple!"
Pros: "They're the same as Ryanair and my wife and I will never fly them again. They charge for every little thing."
Cons: "They charged us $220 (round trip) for two carry-on and $10 for printing boarding passes. There's no complementary drinks or snacks on the plane unless you pay for it. The back of the seat in front of us only has bungee cords, preventing us from storing iPads and drinks we had. Very disappointed with this airline."
Cons: "There was a scuffle on our flight. The stewardess had no clue how to properly handle the situation so we ended up leaving the airport very late. Spirit also nickel and dimes you anywhere they can! I should've flown with Delta! It would've been cheaper! Food and entertainment? There was none!! The chairs are also like metal fold up chairs they threw a thin layer of foam on and bolted to the floor. The stewardess has no clue how to use the lights and kept turning them on and off the entire time during a red eye flight when I was trying yo sleep. The pilot is an idiot and tried to coast into the landing on a windy rainy day resulting in the bumpiest landing I've EVER had. Poor, Spirit. Poor."
Cons: "Unfriendly staff, unfriendly airline with innumerous arbitrary rules. They nickel and dime the customer for the slightest service items. Exorbitant fair increase for changing flight schedule. I am pretty sure that I will never ever use this airline again."
Pros: "The plane was relatively new and clean."
Cons: "Baggage retrieval takes 4x longer than any other airline despite Spirit's inflated rates. The lack of reclining seats in all areas of the plane is ridiculous and makes the flights unbearable. Lesson learned. I'll pay the extra $25 for JetBlue or Southwest. Never again!"
Cons: "Before boarding I was unaware that this airline charges for every little thing - printing a boarding pass, carry on luggage (I paid $100 for my carry on bag because it wasn't within the height restriction), assigned seating, snacks, etc. Not to mention there is no leg room and seats don't recline. It was the worst flight experience I have ever had."
Pros: "There were no delays or malfunctions. The flight was smooth and on time."
Cons: "The food/snack options. The amount and/or limited amount stocked."
Cons: "Seems like a cheap ticket until you factor in all the extra charges. Carry on bag $50, water and a snack $10. I'm surprised the bathroom was still free of charge. The captain couldn't get one of the engines started but taxied out to the runway anyway. When it still wouldn't start we turned around and went back to the gate to wait for a mechanic. They were able to get it started and we were able to fly."
Cons: "I did not have my credit card with me and flight attendants would not accept cash for food and drink. I started to feel faint during take off. I asked the flight attendant for a glass of water. She said I have to buy water. I said I do not have my credit card with me. She said they do not accept cash! I begged for water, even just a sip I pleaded. She said all I can give you is a bit of ice. I started to cry and hold my throat. She still did not give me an ounce of water!!!! It cost $55 to CARRY ON my bag!! I just could not believe it! Also, the flight was delayed for take off. I will NEVER fly Spirit Airlines again. NEVER EVER!!!"
Pros: "My flight to Las Vegas was delayed 7 hours with no compensation. Then the flight from Vegas to New Orleans was delayed 2 hrs at 2pm then site 2 hrs at 5pm until it was finally canceled at 10pm. After I spent 3.5 hrs standing in line I was re-booked a non direct flight the next day with another airline,and they put me up in a hotel for 2hours until my next day of flying to Denver, Houston, and then new Orleans. I was originally supposed to arrive in new Orleans via a direct flight Sunday night but ended up not reaching my final destination until Tuesday afternoon."
Cons: "They charged $55 for a carryon, in which I was not notified of until I got to y airport. My flight was delayed with no compensation. The steward woke me up at midnight to ask if I wanted to purchase a coke. My return flight was delayed all day then canceled. Services were less than professional and filled with hidden fees."
Cons: "This was the worst airline experience I've ever had. It was like a cheap city bus in the air. Seats were horribly uncomfortable. I was charged for water, which is ridiculous. People were carrying on as if it was a party bus. I will never allow anyone in my circle of family or friends to use this airline. It was deplorable. I was so excited to get off the plane. And I immediately began to dread the flight on the way home, thats how bad it was."
Pros: "The airplane was new and clean."
Cons: "The seats do not recline, and there was no room between the seats. Sad that you can't even get a complementary coffee or water. Baggage fees are ridiculous."
Cons: "No indication when I booked this flight that I'd have to pay extra for a seat and carry-on bag. We weren't even offered water on a 5 1/2 hour flight. Greyhound would have been more comfortable."