Pros: "Crew could have been more helpful, had a 30 min layover and the gate was very far away. They could have told us directions"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Seating was fine"
Cons: "Did not have a wheelchair waiting for my wife when we arrived in LAX"
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Pros: "Delta’s crew is always the best. On schedule"
Cons: "This was a 2 hour flight, some entertainment would be nice..."
Pros: "All needs were met."
Cons: "There was a fire truck with lights going on the run way when we arrived. Wasn’t concerned because the crew didn’t seem concerned but would have also liked to have been told to not be concerned due to other passengers worrying. But you can’t know everything so no big deal"
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Cons: "Somehow they didn’t serve snacks and drinks, I’ve been being thirsty and hungry, at the last 30mns I felt like I wanna throw up. We landed around 30mns ago and now no gates ready for us to get out of here. Still waiting inside the plane."
Cons: "Boarding the plane was a hassle as well as delays to Clean up and fix seat belts. Very u coordinated crew as well no one paying attention to what one was doing."
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Cons: "We were unable to check in with SunCountry .. very frustrating!"
Cons: "Flight was delayed and we sat on the plane for an hour before take off"
Pros: "The people were nice and it felt like a quick flight."
Cons: "There was no one at the check-in desk when I got to the airport and when someone called to ask when they would be there Sun Country said they come 2 hours before the flight. Giving people an hour to get through security and get to they're gates before boarding. I also should have looked at how much it would cost checking a bag($20) and all the additional costs that Sun Country has (seat: $7-$25)."
Pros: "Once we got on board all was well."
Cons: "That we couldn’t get boarding passes online without buying a seat. We arrived from an Alaskan cruise about 6 hrs early and had to wait until 2 hrs before our flight, when a ticket agent arrived, before we could get where we could get food to eat. Then the security line was unbelievably long and we just got through shortly before our flight. Luckily there was a bagel shop right next to the boarding area."
Pros: "Going through security. Tthe line was.long but moving rather swiftly."
Cons: "Sun Country...never again. First I was supposed to get an eticket which I never got NO KIOSK! I had to get on a line for my boarding pass only to learn that I had to pay extra for my carry-on. It only weighed 16 lbs. I get on the plane...NO SCREENS. I bought my headphones this time ready to watch a movie. Ooh and snacks are not free. You get your choice of water, juice, coffee, soda, or tea for free. Nothing like my last trip with a DIFFERENT airline which I enjoyed."
Pros: "Boarding, crew all great."
Cons: "No entertainment and the seats were SUPER close in front!"
Pros: "That I got to my destination safely and on time."
Cons: "There were two people working Sun Country desks so I almost missed my flight. Flight attendants were cranky. No food offered and I don't think they recycle. No blankets offered anymore and it was very cold. Worst thing - I jumped through all the hoops so my small bag could be carried on instead of checked, and I then had to pay $40 to carry on instead of the $25 to check."
Pros: "Service was quick and easy."
Cons: "I don't like how customers are charged when they select their seats."
Pros: "Plane was clean and well maintained. Flight staff were friendly."
Cons: "Typical Sun Country at this point. It takes 40-50 to check a bag - which you have to do now under their new policy. They had 2 people working the bag check-in stand while every other airline had between 4 and 8 people working. Luggage was agin very slow to the baggage claim, but this appears to be standard at this point. Their app is a disaster so you can't select seats efficiently. Overall, you may save $15-20 vs flying with delta, but the poor experience with Sun Country isn't worth it."
Pros: "Price for ticket"
Cons: "Hidden Fees for baggage and how ridiculously close they have jammed their seats together."
Pros: "Nice attendants was the only thing good about this flight"
Cons: "Flight was very late causing problems for connection. Forced to check carryon due to poor storage. Seat instruction were in Spanish. Magazine was in Spanish. This is America and can’t it be in English."
Pros: "The Captain was well spoken and informative. The entire crew really seemed to care. They were so efficient. All of this happened in white-out conditions, on the Sunday after Thanksgiving—the busiest travel day in history! They were AWESOME. And the gate agents took advantage of 3 people who didn’t show to let my family sit together, which I really appreciated."
Cons: "The flight was great. I just want American Airlines to stop donating any money at all to those horrible, treasonous Republicans!"
Cons: "Seating is extra tight. I’m 6 feet tall and find American seats to be too closely packed together."
Pros: "Very competent flight attendant."
Cons: "Flight was a half hour late. Pilot could have communicated with passengers. Gate 35X at National Airport is a terrible situation. We go down stairs to deplane, then wait for a bus to take us to the terminal. Not acceptable."
Cons: "American Airlines consistently proves that customer service is not a priority. Their servicemen/servicewoman make no effort to show customer care at any point whenever a customer is experiencing difficulty with ticketing or boarding. They are routinely late and appear extremely amateur"
Pros: "I liked being able to board early as an active duty service member."
Cons: "I don't really have anything to complain about."
Pros: "The crew was fantastic and our seats were exit row which was comfortable. We had terrible weather and the pilots crafted an exceptional and safe landing. The flight attendant was hilarious!!"
Cons: "Nothing. It was great"
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Convenient departure time originally"
Cons: "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Pros: "The seats were very comfortable.. the service was responsive and friendly!"
Cons: "The actual flying part was smooth.. and all that flying can be expected.. my only problems were with flying thru Chicago.."
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Pros: "Crew was phenomenal!!!! So attentive and professional. Great customer service"
Pros: "getting to my destination"
Cons: "How does a 700 mi flight take 14hrs to accomplish. Fly United and find out."
Pros: "All the flights were on time and the pilots terrific. They came on with information and advise. I especially liked the pilot on the travel from Hartford to Denver. he was humorous but very polite and congenial."
Pros: "Very little"
Cons: "Crowded planes, problems with efforts to upgrade, no room in the seat"
Pros: "Excellent trip. Took basic economy. Only like needed to pack for weekend. Got the job done."
Cons: "No frills. It wasn't needed but gotta think of something to put here."
Pros: "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
Pros: "On time boarding, comfortable seating. The young man who was the sole flight attendant was excellent (attentive, competent, kind)."