Pros: "Can’t travel or leave my state; so didn’t like anything. I want my money back been. Calling and emailing since March 10th with no help sucked"
Cons: "Better customer service"
Pros: "The crew was very nice and helpful."
Cons: "Several USB ports were not working. They also didn’t have any food outside of snacks."
Pros: "Alaska is the friendliest airline, throughout every touchpoint we have with them."
Pros: "Movie library was awesome."
Cons: "Certain crews could use more “please” when asking the customers to straight up the seat or out back up the table. Also, there are not enough soda. I can’t get a whole can."
Pros: "Comfortable roomy seats"
Cons: "We had to wait 30 minutes after landing before we could exit the plane."
Pros: "My bags are not check-in all the way to my final destination from an International Flight. My flight was delayed ."
Cons: "I wish passengers from an international flight has a better checkin baggage policy. I don't have to re-checkin again to my final destination."
Pros: "One of the passengers was a no show! I got to move over to the aisle and have the empty seat between us!"
Cons: "First class!"
Pros: "We sat in first class. Service was excellent. On time departure. Couldn't ask for anything more."
Pros: "My plane was delayed due to one of the crew members getting sick. Katie was her repacement, I couldn't of asked for a more pleasant flight attendant. She was accomodating, had a wonderful sense of humor and when down the isle shaking everyone's hand and thanking all the passengers for their patience. What a Gem!"
Pros: "Friendly staff, comfortable seats, fabulous to have a plug for my phone! Even a smooth ride!"
The bus ride from the terminal to board the plane is uncomfortable and stressful when making a connection.
Pros: "Everything went very smoothly."
Cons: "I wasn't able to connect my ipad to the free wifi for any of my four flights."
Pros: "The flights were on time. The crews on both flights were friendly."
Cons: "Figuring out how to get boarding passes after seat assignment was not easy or forthcoming because I flew basic economy, especially on my connecting flight. Having instructions on that would be helpful."
Cons: "My wife and I couldn't sit together regarless of how much money we wished to spend on reserving seats."
Cons: "I’m still in Los Angeles 10 hours after landing, having missed the connecting flight."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Comfort ability to board earlier and being able to relax in Sky Club with good choice of refreshments. Staff on plane were very attentive as responded quickly to requests. Check in was much quicker than previously and staff were very friendly. I like being able to get boarding passes online which makes boarding much easier. I liked having space for comfort by seat"
Cons: "Some airlines have free first suitcase for comfort. If you checked in a little later overhead bin may be filled."
Pros: "The staff was polite and snacks were good (healthy options)."
Cons: "Nothing was terrible, but due to the short flights I assume they don’t worry about having planes with entertainment available."
Pros: "Crew was friendly and engaging throughout the flight. Gate agents as well. Plane and terminal remain very clean as they always should have been."
Cons: "Seats are incredibly uncomfortable as always. Tailbone was again painful for 2-3 days like every Sun Country flight. Head rests are like plywood and do not a allow restful position. The landing was quite hard. Many surprised screeches on this one."
Pros: "Most of the crew was very friendly. Good selection of entertainment options and decent food and beverage options."
Cons: "I had three short interactions with one of the female flight attendants who never made eye contact. The movie service frequently froze for 30-60 seconds at a time."
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Pros: "The crew was pleasent and brought me an OJ when I requested even though they had finished serving."
Cons: "There is ZERO leg room! I am not tall, I maybe had 2 inches to the seat in front us. The recline is a joke, not even 2 inches. Cannot reach bag under the seat due to no room!!"
Cons: "I purposely didn’t bring a bag to check to avoid the fees. Got surprised with a $40 carry on fee both ways. I woulda have selected my flight differently had I known that. Not cool"
Pros: "Good amount of leg room and relatively cheap baggage check rate. Direct flight. On time. Easiest check in process I have ever experienced"
Cons: "No free snacks and limited free beverage selection."
Pros: "Crew and check-in staff were very polite."
Cons: "A lot of people believe that SC is now an investors-first company, not a consumer-first company. Newer policies made by upper management have turned off a lot of people. Too many up-charges for baggage and seating. If I buy 2 tickets I expect that I can sit together without having to pay more. Plane was late, baggage carousel was delayed."
Pros: "Flight was on-time."
Cons: "Check in crew were robotic, lacked enthusiasm. Is management competent? Are they leading, or directing? There is a difference, and one is more effective than the other. If morale is low, if employee satisfaction is low on what is visible to the passengers; then I wonder about what passengers don't see: maintenance crews, safety, quality assurance. I heard lots of grumblings from other passengers about bag policy. Provide first class service to your employees, and they will provide first-class service to your customers."
Cons: "First Sun Country does a bait and switch. You buy your seat and then you learn that you pay for baggage. No forewarning. Now I worked to pay less by doing online check in and discovered they had no record of my checking in. So I had to pay again for my baggage. The problem is not yet resolved."
Pros: "No pude tomar el vuelo y no me regresaron nada ni pudieron cambiar mi boleto para otro dia"
Cons: "I could not take the flight and they did not return anything to me or they could not change my ticket for another day"
Typical flight to Peoria. Had to deplane in Dallas due to lack of AC and other technical problems.
Cons: "The fact the my connecting flight was delayed 3 hours making us miss the last leg of the flight to Bahrain. I'll never use kayak ever again"
Pros: "The crew did their job."
Cons: "At least monitors to watch a movie since there is no food in first class..."
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Pros: "The flight attendant say right in front of us, she was very personable, and you could tell that she cared for the safety of each passenger. She made sure everyone followed the flying protocol, but she was nice about her delivery in making sure everyone followed the rules."
Cons: "Flight was delayed. Not necessarily the airlines fault and in hindsight it was likely for the safety of the passenger but it was challenging making it on time to out event."
Pros: "I was cramped being a man of fair size. Which honestly quite made the flight even better."
Cons: "I can't think of a thing the crew could have done better. Top Notch!"
Pros: "That flight was not ultimately cancelled after 4 hour delay"
Cons: "Upon arriving after 4 hour delay, for crying out loud have someone there to immediately for deboarding !!!"
Pros: "The crew was fantastic and our seats were exit row which was comfortable. We had terrible weather and the pilots crafted an exceptional and safe landing. The flight attendant was hilarious!!"
Cons: "Nothing. It was great"
Cons: "My flight was late, so I was in a rush to get my connection."
Pros: "The crew was friendly and kept us informed of ongoing issues."
Cons: "There was not enough fuel to make the connection in Charlotte as well as mechanical issues with getting the luggage off the plane resulting in being stuck over night. Also they lost my bag."
Cons: "Flight was delayed due to crew issues. On time is always better. It was not to late though. Only about 30 minutes."
Cons: "Hour delay and 30 minute wait on tarmac waiting for gate to be ready"
Pros: "We have Global entry so the security was a breeze. Everyone was happy !"
Pros: "On time boarding, comfortable seating. The young man who was the sole flight attendant was excellent (attentive, competent, kind)."
Pros: "Apart from the poor attitude of the lady in Denver the rest went fine."
Pros: "Bags caught an earlier flight so the one usual complaint about delay in getting bags was actually positive. They got there before me."
Pros: "Comfortable seats, pleasant crew"
Cons: "The flight was over 3 hours delayed (we took off later than we were planned to arrive). The boarding process was very long with frequent delays. There was no sense of urgency to board quickly. Once we were boarded we sat at the sky bridge for another 10-15 minutes before departing."
Pros: "Pretty good crew but much less communication regarding flight and connection times."
Cons: "I wish the pilot would have told us what we were flying over!"
Pros: "Comfortable seats for economy"
Cons: "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
Cons: "Your company and crew make me sick, and all of you should feel ashamed and embarrassed."