Quick boarding and check in.. but premium seats don’t recline.. very hard to relax. But overall, it was a Great a satisfying experience.. Thank You
If they listen to you especially when there’s a problem with a passport now I lost my tickets and also my seat money
The worst airline I have ever experienced. Terrible customer service. Absolutely disgraceful
Checking bags at the airport, very confusing they make lines for different flights but they don’t have any signs, so if you are on the wrong line be aware they will send you to the end of the correct line. No priority for check in even if you pay and no priority to disabled persons and elderly persons.
Despite all the negative reviews, I took Volaris with a family of 4 (including a toddler and infant in arms). The only compliant was they charged me $70 to gate check our wagon (which we use as a stroller) and then it was not available for pickup at the gate (which is the entire point), so we had to get through customs and the airport with our luggage and no way to push our kids :(
Après avoir manqué l’avion aucune aide de la part des agents à l’aéroport pour trouver un autre vol
Más comida no cobrar tanto por los asientos y comida food
Worst airline ever!! Delays in all my flights!!! Do not flight with Volaris!
The departures screens in the airport showed the flight as canceled for some weird reason, but when I got to the gate just to double check, it showed it as on time, and not canceled. This was confusing, but ultimately I was able to get to where I needed to go.
For whatever reason, when I was in the San Jose airport, the flight from Volaris read as canceled on the Departures screens you'd find all over the terminal, it wasn't until I got to the gate that it showed it as on time and still on. It was confusing, but ultimately I did get to where I needed to go with the flight I was expecting.
Very strict carry on rules meant most of the plane had to gate check their luggage. As is often the case had things that were broken because of this, but I appreciated not being charged to gate check. Otherwise good flight and great crew once on the plane
Some of the Air hostesses are not that friendly. Need improvement
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
I liked the meatloaf the chicken was awful but the plane was on time and got there and the staff was nice.
They were super friendly bumped me up to exit row free of charge, All flight legs were on time
Boarding was quick & efficient; they gave boarding groups due priority; staff & air crew were very cordial and helpful, pleasant flight.
As always, Copa Airlines is great to fly on. The flights are always on time, the staff are pleasant and helpful and it's always a wonderful flying experience.
horrible service, food was an embarrassment, no charging for cellphones, stay away
the food served was an embarrassment. No connection for charging the cellphone... What a crappy airline.
I selected first class expecting excetional service. It was mediocre at best. The food service was cold, meal choices was poor and on one leg they did provide dessert. I did enjoy the lay day seat but the movies were old and nothing current. Boarding the plane is always hot. So boarding is quite warm until your in the air. I took a small personal air fan. Update the meals and movies.
Unfortunately I had an awful boarding experience. Our first flight with Aeromexico was fine and landed on time however it couldn’t find a gate and we were late which made us lose our connecting flight with Aeromexico. The staff handled it horribly when we explained our situation and would not led us board when we missed the boarding time by a couple minutes. The staff were extremely rude and did not attempt to even help us. Because of this incident, my husband and I missed a full day of work which negatively impacted our salary which we need. Please compensate us for the work that we missed.
It was OK. The flight is pretty long for the airlines to only offer a simple sandwich on business class. The entertainment is similar to that on other Skyteam members. Ultimately the airline lost my bag and didn’t deliver it to me until the next day after a lengthy lost baggage report.
Aeroméxico cancelled my ticket without advice AND It make a last minute mess in my intinerary, no solving my situation, bad advice and bad customer service
The ground staff were not as friendly and nice to the passengers as the air crew. Flight attendants, cockpit crew were great and very nice to everyone on board.
My flight was delayed, then I got transferred to a new flight that was also delayed- which wasn’t Aeromexico’s fault, it was because of weather conditions. Most of the crew was very nice and patient, except for one or two flight attendants who were rude. The entertainment wasn’t on, so all the screens were off.
My wife's entertainment system did not work. Payed for flight upgrade but did not receive advertised "free WiFi".
Annoying that we had to go to departures and get boarding passes. Should allow us to be booked all the way through, this is the only airline i have this problem with in MEX. Late boarding and take off
Lousy No wheelchair. As normal at Atlanta Cheap airline Cheap aero plane. - Neither entertainment nor food on a 5 hour saga
The airplane was an old airplane, seats were very uncomfortable and very little space, they changed my seat and that was no option to get back into my seat even when I was traveling a senior who required assistance.
This is not a low cost airline. Stop acting like o e.
The fly was 2 hours delayed and the plane was old and dirty. A very umcorfotable flight, which I won't recomend to anyone
The flight was delayed by two hours. I had paid for extended leg room. Due to the delay, the plane was different and I didn't end up having extended leg room. I finally was able to reach Volaris on Whats App and they gave me an airline credit. I wanted a refund to the credit card since I hardly ever fly Volaris. Other than that, it was a very comfortable flight.
In Mexico charges too much for my luggage and I ask for help and nothing one lady she just disappeared 😡😡😡😡😡never going to fly there
Confusion over extra fees. Held up on ramp during boarding. Thin seat cushion. Minimal leg room.
The check-in is either at a kiosk that didn’t allow me to check-in because my middle name was not on the reservation or at an agent that cost $15.
Better communication about delayed flight. I am thankful for a small credit for late flight.
Liked on time, rear entry and exit from plane Dislike the use of duct tape to repair seat rests
They check you everything before entering to waiting room, if you have any liquid they take it away even if you buy it inside the airport, no recommend volaris, for mi know Alaska airline is better
They don’t give anything for free you have to pay for everything which it’s expected but at least give out water and a snack as a courtesy for flying with them.
I got to where I needed to go quickly. There were no amenities. And the seats were painful.
I like the crew members they're very friendly. Clean plane. The flight was on time. I dont like the comfort my car seat its better that the plane seats. They charge for everything. This airline was very good. Now it's a low cost airline
No free snacks nor drinks on very short 30min flight. Entertainment system is over wifi to your own phone or tablet, which is good but often a show or movie just stops and refuses to continue
This low cost airline looks and fells more like a local bus. In a 6 hour flight not being able to recline a seat is torture. The only thing available with no charge is a glass of water provided by, mostly, rude staff. Our luggage didn’t arrive
Horrible experience. Flight cancelled. Arrived at destination 12 hs later. No one gave us an answer or any information. Very very poor service. We won’t ever travel again with Avianca
Luggage lost and nowhere to be found, no response from either airline regarding my bag
The seats were uncomfortable and barely reclined at all. Very little leg room despite being business class. The crew was friendly and the food was good. Had to use my own phone for in-flight entertainment.
No food, terms when selling are not clear. To pricy for the service in general
Avianca is not what it used to be. So disappointing
It was horrible. My experience with Avianca. I didn’t know it was Pakistan international Airlines but anyway, whatever it is it is bad horrible you guys need to upgrade everything in those planes. And you guys charge $130 for a carry-on did they wanna let me in with my carry-on that I travel everywhere with the luggage you guys are such a dog thank you
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
