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Round-trip
1 adult
Economy
Sun 3/5
Sun 3/12
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Good to know
Low season | February |
|---|---|
High season | December |
Cheapest flight | $104 |
Average price round-trip | $767 |
Good deal round-trip | $293 |
Good deal one-way | $132 |
Best time to beat the crowds with an average 5% drop in price.
Most popular time to fly with an average 16% increase in price.
Flight from San José Juan Santamaria Intl to Los Angeles
(avg. price over the last 2 weeks)
or less
or less
FAQs for booking flights from Costa Rica to the United States
Top 5 airlines serving from Costa Rica to the United States
Scores according to KAYAK customer reviews8.3
Alaska AirlinesOverall score based on 29410 reviews
8.5Boarding
8.3Comfort
8.8Crew
7.9Entertainment
7.9Food
Airline reviews
Pros: "The crew was funny and made us feel comfortable"
Cons: "Nothing, it was an enjoyable experience"
Pros: "The crew was funny and made us feel comfortable"
Cons: "Nothing, it was an enjoyable experience"
Pros: "Free movies"
Cons: "First time on Alaska air, on my departure got delayed for 8hrs, then that one we end up deplaning. On my arrival, the plane got delayed again. It’s not a good experience all and all"
Pros: "No hassle and easy boarding."
Cons: "More room and limit on size of luggage in the overhead compartment."
Cons: "Airplane modern, great flight"
Pros: "Short and nice flight"
Cons: "You charged me a seat for a lap infant, and he was not even near us for seating, I was also charged for the cancellation"
Pros: "Individual tv, seat comfort"
Pros: "Thanks for the power charger"
Cons: "The lights were too bright for a night flight"
Pros: "The entire experience of the flight was wonderful. The boarding, the crew, the drivers, the ride... just really all excellently well done. Great Flight!"
Cons: "Those video.screens are.Super Bright. Like Crazy Super Bright."
Cons: "She was a very unfriendly woman Not apologizing for running into his foot He fell asleep and didn’t realize he nput his foot in walkway"
Pros: "Short flight"
Cons: "Seating area tight"
Pros: "We got screwed over by a travel agent. Alaska got us in. And treated us right"
Pros: "The flight was smooth from take off to landing."
Cons: "No entertainment on the plane. I saw a number of people trying to find ways to prop up and watch their phones. We recently flew on Virgin and the entertainment option were plentiful."
Pros: "Flying home"
Cons: "Drunk passengers"
Pros: "overall great flight - service was over the top flight early arrival"
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Pros: "Everything about my trip with Alaska Airlines was perfect! The crew, entertainment, boarding, drinks were all amazing. I would love to exclusively fly Alaska from now on!"
Cons: "I loved everything!"
Pros: "Everything"
Cons: "No coment"
Pros: "Everything was perfect for 1 hour flight. Thanks Kayak."
Pros: "Roomy seats, very affordable, free entertainment, and very pleasant customer service."
Pros: "We made it to the destination safely."
Cons: "1- Crew was late. 2- Crew wasn't friendly. 3- Beer, water & wine were the only beverages served. 4- No food or snacks 5- Arrived 44 min. late."
Pros: "Love the airline."
Cons: "My chair wouldn't move back. Chair was broken"
Pros: "Overall, I had a pleasant experience."
Cons: "N/A"
Pros: "Got leg room not cramped up like other airlines."
Pros: "Safety Video Comfort of plane Entertainment system"
Cons: "Food / Drinks are a bit pricey. Pop - only get a glass. Not the whole can. Flight attendants were not the friendliest."
Pros: "Nothing"
Cons: "Flight was 4 hrs delay. I'd rather drive maybe i will be in vegas much earlier. We were not informed of a change in gate no. It was a dissaster. I will never take this flight ever."
Pros: "Like we arrived safely"
Cons: "We booked over two months ago through Alaska and didn’t get seats next to each other!! They couldn’t change seats when we boarded because TSA kept us too long."
Pros: "Boarding is always a breeze with Alaska airlines!"
Pros: "Service was good."
Cons: "Seats are very uncomfortable, little padding. Flight was over an hour late leaving SJO."
Pros: "Great experience."
Cons: "2+h delay"
Pros: "Comfort of premium seats. Free drinks and snacks."
Cons: "A little too cold. But I've learned flight are usually cold and went prepared."
Pros: "Flight attendants were super friendly and responsive."
Cons: "They need an internet service that works outside the U.S. The bus ride to immigration and customs is awful."
Cons: "Would love to see more vegan options on the menu!"
Pros: "Every thing"
Cons: "Not a thing"
Cons: "Wifi is incredibly slow"
Pros: "We got in early after taking off late"
Cons: "Small seats"
Pros: "Free check in baggage. On time flights."
Cons: "charged for ipads, wifi didnt work,"
Pros: "Flight was more comfortable than some other flights I have been on, and the ride was smooth. I also like that we get to pick our seats when we buy the tickets instead of trying to find a seat once we are boarding."
Cons: "Once we started to board our plane about half the passengers got on the then the boarding stopped due to being grounded by the weather. Once that was lifted we finished boarding but still had to wait for our pilots to change planes. We sat in our seats for two hours before we even moved from our gate."
Pros: "Nada"
Cons: "Nada"
Pros: "Alaska is one of the best!"
Cons: "Waiting"
Pros: "This airline seems to have good prices with very friendly staff. It doesn't have luxury seating or amazing entertainment, but for what you pay it's a good deal!"
Pros: "Professional, safety conscious crew."
Cons: "Mother nature made for a rocky flight."
Pros: "Your worker were very good to me"
Cons: "Not get to were I'm going when I I'm I should be. And the is always a problem most very time I've flown.."
Pros: "We arrived earlier than scheduled"
Cons: "No snacks by the time they got to us. Last seats by the bathroom."
Pros: "Was a good flight . Everyone was friendly."
Pros: "Great Flight"
Cons: "took off late"
Cons: "It was the worst travel experience of my life."
I don't recall hearing any boarding announcements, people just started getting in line. Flight attendants were nice. A bit chatty with each other but helpful enough during our tarmac delay. Plane ride was very comfortable.
Cons: "Something has to be done with your entertainment system. Not only was it not working going out of Newark to Phoenix but also was not working on the return flight home. They tried to reboot it several times and it still didn’t work. You seen your advertising that you’re not going to be bored well it’s not true I was bored It made for a very unpleasant experience and I was very disappointed."
Cons: "My screen did not work"
Pros: "The flight attendants were amazing!!"
Cons: "Passengers were loud, carried too much carry on luggage, and were generally crude."
Pros: "Comfortable as possible seats"
Cons: "More social distancing"
Pros: "Crew"
Cons: "Syncing phone to flyfi entertainment"
Pros: "The Pilot was very nice and fast. Got us to Newark in 1 hour and 40 minutes"
Cons: "Seats, communication, everything"
Cons: "The TVs and WiFi weren’t working. That’s why i fly Jet Blue. Also the flight was very crowded."
Cons: "I bought two tickets together, adjoining seats but they gave us different boarding zones"
Pros: "Crew were very friendly, boarding was easy."
Cons: "They emphasized a completely full flight when boarding but there were several empty seats, entertainment screens in seats were low quality despite offering good options, I couldn’t connect to WiFi."
Cons: "Need to update their plane interiors with more modern technology. 20 years ago JetBlue was state of the art, but they haven't kept up with the times recently."
Cons: "You get what you pay for"
Pros: "Food"
Cons: "The food"
Pros: "The space was very comfortable."
Cons: "The flight was delayed 2.5 hours without reasoning. Wish it wasn’t delayed or that there was a reason. Otherwise, I love JetBlue!"
Pros: "5 hour delay ruined my experience."
Pros: "Not much"
Cons: "If there is a delay let it be known do not keep saying five min for over an hour. Also flight attendants were very upset to be working Christmas and my tv didn’t work. They also did not want to switch me to one of the three empty rows because they were upgraded seats that no one was occupying."
Pros: "Nothing"
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Cons: "N/A"
Pros: "When the flight finally boarded it was quick"
Cons: "Flight was delayed over 2 hours with no explanation of why... Flight attendants were rude and annoyed."
Pros: "Everything was perfect"
Pros: "Crew was very efficient!!!"
Cons: "I wasn’t notified about delay in a timely manor."
Cons: "Delayed over 2hrs"
Pros: "Everything about JetBlue"
Pros: "The flight crew was incredibly nice and informative"
Cons: "We took off 2 after later than originally scheduled."
Cons: "Flight was delayed by 3 hours."
Pros: "Great crew love the jetBlue experience"
Pros: "We were able to get multiple snacks and drinks"
Cons: "Nothing"
Cons: "The entertainment system wasn't available for a good portion of the trip which makes a person more aware of less enjoyable topics like comfort of seating."
Pros: "Service!"
Pros: "5 hour weather related delay"
Cons: "Delays"
Cons: "It is very difficult to contact the airline via phone. I had to wait almost an hour to speak to a representative. I was told I could call 36 hours before flight to get seat reservations. They should improve phone service. Otherwise flight was very good."
Pros: "Very organized and punctual"
Cons: "the seats were very uncomfortable and it smelled really bad"
Pros: "I know the pilot did the best he could but the landing in Newark was the worst I ever went through. About 20 people vomited, including myself. The crew was very thoughtful and picked up the bags before landing."
Pros: "Leg room and free working wifi"
Cons: "Can’t think of anything"
Pros: "I flew JetBlue to and from Costa Rica, which included two connecting flights. All four of my flights boarded, took off and landed on time and in at least one instance, early! The staff are always great, free drinks and snacks, plus personal entertainment for all. One of my planes was brand spanking new - it was gorgeous and oh so comfy! I hope I only have to fly JetBlue going forward!"
Cons: "Nothing."
Cons: "The flight attendants we're very nice. Liked the drink and snacks. Seats were nice."
Pros: "Everything"
Cons: "My flight was cancelled."
Cons: "The flight was late and did not leave till 11:50 pm"
Pros: "Got to destination safe and on time"
Cons: "Nothing"
Cons: "Only problem was that the flight was delayed."
Pros: "Staff members were amazing!! All super friendly smiling and it makes your experience soo much better!! There is so much leg room!"
Cons: "We were in the last row could not recline seats. Other then that everything was awesome!"
Cons: "The delays and lack of consideration from Newark airport"
Pros: "Very good"
Pros: "My gate change and I was not informed"
Pros: "Free upgraded seat"
Cons: "Idled on the tarmac for over an hour. Ruined my day."
Cons: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
Pros: "Very clean and safe. Practicing social distancing. Provided hand sanitizer wipes and snacks in a bag"
Cons: "When disembarking the plane there should have been more organization for social distancing. There shouldn’t be people standing over your trying to hurry and get off the plane. Everyone should stay seated until it’s time for your row to get off. None of the flight staff made people do this"
Cons: "Breakfast could have been offered."
Cons: "The crew was forced to stay seated the entire flight. They conversed very loudly the entire flight. It was very disruptive."
Pros: "Very friendly cabin attendants. Especially Irene."
Cons: "Food was poor. I would prefer a good piece of cheese or fruit."
Cons: "No option to watch movies"
Pros: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
Cons: "Do not put your connecting flights one terminal miles away from the other terminal"
Pros: "Crew was amazing."
Cons: "They sent my luggage to a completely different state! Now I have to wait till it gets to LGA and then they’ll send it to me."
Cons: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Pros: "The pilot did an awesome job of welcoming travelers and keeping them updated on the flight status."
Cons: "I sat almost to the back and there was not enough lunch by the time the crew made it back there so I had to eat breakfast instead of lunch."
Pros: "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
Cons: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Pros: "Crew was very nice."
Cons: "Long delay with vague explanations why."
Pros: "I liked the wide variety of movies and snacks available."
Cons: "The kid behind me wouldn't stop kicking my seat."
Cons: "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
Pros: "On time, good flight"
Cons: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Pros: "Nothing"
Cons: "Everything"
Pros: "Chairs was comfortable"
Cons: "I had a kid kicking my chair the whole flight."
Pros: "The crew both going and coming from San Jose, Costa Rica were incredible."
Cons: "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
Cons: "On time, free upgrade."
Cons: "Not being to check our tickets on line"
Pros: "Good abording"
Cons: "problems with seating assignment"
Cons: "1/12 hours late had to change out equipment"
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "Like the airplane - Boeing 757. More comfortable than the 737."
Cons: "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
Pros: "First class service and seats"
Cons: "Lost my bag... very frustrated. Nobody at the baggage claim would give us an answer, they said there might be more bags coming... Then they ran away. We finally wind up at the last bag office and they began the process... We still are waiting for our bag, 14 hours after reporting it missing."
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Cons: "No LCD screen for entertainment."
Pros: "Good customer service"
Pros: "Nice flight and good staff and service"
Pros: "Staff lovely"
Cons: "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
Cons: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
Pros: "same"
Cons: "The delta studio didn't work with Android 8"
Pros: "All that one would want."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "It was on time"
Cons: "Too short of a layover in Atlanta"
Cons: "Two overhead bins burst open during takeoff. it's pretty scared when luggage could potentially come flying at your face."
Pros: "on board service was nice and promptly"
Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
Cons: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Cons: "Flight was delayed substantially. Sat on the plan 40 minutes before taking off after already being 30 minutes delayed."
Cons: "1. Boarding order is not by seating making boarding very inefficient"
Cons: "Didn't eat or use entertainment."
Pros: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
Pros: "Comfortable seats, the crew on board was nice"
Cons: "Boarding and unboarding was unorganized and hectic. Also the crew broke my luggage and because I didn't go to the counter right afterwards I can't be reimbursed for it"
Pros: "Flight late 46 minutes, they forgot I asked for a vegetarian meal, my business class round ticket to Peru did not gave me acceds"
Pros: "Comfort with entertainment."
Cons: "No food options at all."
Cons: "Strangely cold!"
Pros: "Nothing. This airline is awful in every way imaginable."
Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."
Pros: "Food"
Cons: "Food"
Pros: "On time excellent attention perfectly clean"
Cons: "Food"
Cons: "Food was really bad"
Pros: "Very nice crew."
Cons: "Baggage return was slow."
Pros: "inflight entertainment"
Pros: "Great seat. Right behind first class."
Cons: "delay"
Pros: "Check in was fast and efficient. Flight was uneventful, no issues."
Cons: "Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement."
Pros: "Reasonably good food, nice service."
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Pros: "Same as above."
Cons: "NIL"
Pros: "buen avión"
Cons: "falta entretenimiento a bordo"
Cons: "Delayed flight for around 25 to 30 minutes"
Pros: "The captain seemed like a very considerate and professional woman! Props to her for giving us more info than captains usually do"
Pros: "Servicio, puntualidad, amabilidad, calidad, todo excelente"
Pros: "Short uneventful flight. Everything was perfect and punctual."
Cons: "Everything was OK"
Pros: "Everything was perfect"
Cons: "It was really coñd during the flight"
Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."
Pros: "puntual, comfort"
Pros: "Puntual, comfort, smiles"
Pros: "On time departure, nice crew service."
Cons: "Nothing"
Cons: "It was great"
Pros: "Friendly staff always had a smile on. Good food and amazing service."
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Pros: "Everything"
Pros: "It was everything pretty good!"
Pros: "The plane crew was very attentive and into making a great experience."
Pros: "Able to bring two bags, good food,drinks"
Pros: "Great flight to Miami via Copa. Attendants are friendly and helpful. Plenty of room for the legs. Food and entertainment are good, so it was a very pleasant flight. Could repeat anytime."
Pros: "Service and leg room"
Cons: "Wish there were TVs in the chairs"
Pros: "Free food and drink"
Cons: "La comida no es adecuada para un viaje de tantas horas"
Pros: "Service"
Cons: "Landing"
Pros: "Food is a big issue as sometimes it is impossible to buy it at tje airport because you have to run to catch your next flight."
Pros: "Food"
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Pros: "Excellente customer service"
Pros: "Food and sandwiches are tasty."
Cons: "No movie!, uggg... The real problem though is 1) they changed the gate on a connecting flight. Copa seems to make gate changes on all flights without notifying passengers. If you don't watch the board you'll miss your flight. Why not send a crew member to the gate you told passengers to go to , and put a sign by that gate notifying passengers of the change! So stressful!!! 2) In transit passengers catching connecting flights, Copa to Copa, have to go through their security again! What, why?? We cannot eat, drink and relax at the gate because no fluids are allowed AT YOUR GATE. We are not talking ourtside security, you are already in the security areas. Even to go to the bathroom you have to go in and out of security, again! Stupid!! We didn't leave the terminal, and you're making us miserable!"
Pros: "Very friendly, courteous and professional service"
Pros: "Well organized/great crew"
Cons: "There was nothing I didn't like. Will definitely fly Copa again"
Cons: "check in"
Cons: "Boarding was too slow"
Pros: "Nice, on time and excellent service onboard"
Cons: "Nothing to mention"
Pros: "Please see above"
Cons: "Wheel chair service was bad"
Pros: "good food"
Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."
Pros: "Food and comfort"
Pros: "Nothing at all everything was awful I can not recommend this airline to a friend"
Cons: "Poor service at the counters and customer service on the phone. All of my flight were delayed nothing was on time for all 4 flights and in plane service I was given 1 small drink for a 5 hour 20 min flight. This was the worst experience I have had on any airline I'm very unhappy about this. As for the phone service the rep did not know about my flight being delayed 4 hours because my parents called to see the arrival time and they said it was on time and I called them right after to tell them I was delayed 4 hours. I fell that the US airlines are much better in all these cases I really can not see myself talking well about Copa Airlines after this experience."
Pros: "Colaboración del personal"
Cons: "Atrasos"
Pros: "Good service"
Cons: "Food"
Cons: "One of my bags did not arrive in the same flight. I received the bag the next day"
Cons: "Flight was delayed 1.5hrs"
Pros: "Not much"
Cons: "An Other late departure and long waiting un the plane"
Pros: "Just the comfort feeling riding my first trip to Colombia. Both crews were amazing. Food was tremendous. I dig the hot towels. Thanks AG"
Cons: "Nothing"
Pros: "Thanks for making me believe in Avianca again. Thanks for the nice and smiley crew that was on board."
Pros: "Yes quick exclelente"
Pros: "Nice all in all"
Cons: "Asked for seafood meal. Only to get some kinda shredded fish w. Ton of garlic and ton of cheese on top."
Pros: "We booked a flight in December to meet my daughter and son in law in Cancun on Avianca. We have not traveled very much internationally and wanted to schedule our flights to arrive close to the time my daughter and son-in-law were arriving from Colorado to Cancun on their flight. We had booked this flight especially because of the closeness of the two arrival times. When we got to the airport to check in for flight we were told that the flight was overbooked and that we were being put on a Aeromexico flight that had to go through Mexico City with an arrival time in Cancun that was 4 to 5 Later than originally planned. My daughter and son-in-law were just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for a wat later than originally planned. My daughter and son-in-law war just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for lunch. We will never use Avianca again it was a terrible experience all around. Although Aeromexico was a fantastic airline and the service was excellent with them. I would highly recommend Aeromexico if you were thinking about traveling in central America or Mexico."
Cons: "The food."
Pros: "Served a snack and had usb charging in headrest."
Cons: "Seats very uncomfortable and crew more friendly with Spanish speaking people."
Pros: "Very professional and friendly crew, with easy check-in at the airport."
Pros: "Excelente servicio al cliente y desayuno"
Pros: "Time"
Pros: "I enjoy my trip very much!"
Cons: "I saed i did enyoy my trip!"
Pros: "Fantastic customer service"
Cons: "Nothing"
Cons: "They sold my tickets and i couldn't fly to quito, so. The worst service ever"
Pros: "Really confortable chairs and friendly staff"
Cons: "Some of the outlets weren’t working"
Pros: "Christian the flight attendant was amazing!"
Pros: "Very smooth day at the airport and in travel. Thank you Avianca"
Cons: "Cobros que no se debieron hacer.....depende del supervisor del momento y así hacen los cobros....viaje de El Salvador a Costa Rica y todo bien......de Regreso.......Cobros adicionales y con la misma cantidad de maletas....cual es la razón???depende de como tiene el estado de ánimo del supervisor???MUY MALO"
Pros: "Speed and punctual"
Pros: "Food service was a treat"
Cons: "excellent al"
Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"
Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"
Pros: "Pilot excellent even in bad weather"
Cons: "Food very bad"
Pros: "The flights wers on time"
Cons: "This airline is awful. Never again."
Cons: "Flight delay in el salvador for 4H. Instead of food voucher we received airplane food tray."
Pros: "Food and quick attention"
Pros: "Bought hotel for us to stay the night."
Cons: "Miss booked our flight 30 passengers stuck overnight in San Salvador. Missed my connection to Pdx."
Cons: "Everything was great"
Pros: "Flight crew was lovely, I was surprised to learn we received lunch on such a short flight, and make sure you get to the terminal early as the shuttle you to the plane. I would definitely fly Avianca again!"
Pros: "Excellent"
Pros: "fly was very good the crew very professional and good service"
Cons: "In Medellin the check in is very bad you have to stay in the line with the the people flying domestic fly.. In Miami when I received my luggage was broken and in addition we have to wait for the personal the avianca because they were in lunch time and according with a "suppervisor" they were fighting My name is Rene Gutierrez my phone number 1-305-502-2111"
Pros: "Dame"
Pros: "Service"
Pros: "The movie"
Cons: "How they play yoyo with the fare....i paid about $1100.00 for a round trip flight from miami to barranquilla, and a couple of days later it dropped to half the price. On my way back from barranquilla to miami, i was excatly 4 minutes late, they refused to let me on the flight, which was not even boarding yet (1 hour away from flight time). They forced me to buy a one-way flight back, with connecting flight, for $550. I don't know if this even going to make any difference, or even be read, for that matter, but i thought i would relay that to other customers who are thinking about flying with avianca."
Pros: "Food, leg room and attentive attendants"
Cons: "I ask for vegetarian meals, and they confirm my petition. But we never receive the vegetarian food."
Cons: "Los asientos en mal estado, no se reclinaban. No tenían almohadas ni frazadas. No tenían bolsas para cualquier eventualidad por mal estar."
Pros: "Everything I love this airline"
Pros: "All was really easy and good! Me and my Family really enjoyed the flight."
Cons: "There was a 45 min delay on the returning flight."
Cons: "No sound"
Pros: "Again the attention given by the crew. The comfort of the seats. meal. The variety of the movies for entertainment"
Cons: "none"
Pros: "I'm very dissapointed with avianca specially.now that I have a few trips coming up. When I was at the airport I asked the clerked for specific information ,I asked him how much it would cost to take my surfboards if it was going to be to expensive I would just leave them home ,he said no problem that there would be a charge of.$120_150 and it cover the trip until denpasar ,I asked are you sure?he said YES that he would put it on the note and that if I had any problems in NY to just show them the receipt well no need to say.that.when I arrived in NY I was charged again ,the cs rep of the other airline said they wouldn't have charged if avuanca would have put that the surfboard was going until denpasanr when we said that he had done it we looked stupid because he had just checked our bags on the tag until Bali but not the surfboard. So now I have to return and I'm working if I will have.to.end up paying.$1000 in.total.just for my surfboard.when this could have been avoided from the start if the cs rep of Avianca would have told.me the truth or know how to do his Job. What solution can you give ,I feel very annoyed. Thank you"
Cons: "The beverages and punctuality"
Pros: "If Avianca was everywhere we would fly them every time!!!! We had some delay issues and they were so kind and accommodating!!!"
Pros: "La comida es lo mejor"
Cons: "El embarque en MÍA fue un desastre."
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