Counter people were nice and helpful. The boarding was fast. Food and entertainment were great. Crew was respectful and nice. The airplane was comfortable.
Only one of them three check in machines was working. However I told someone and he said he was going to take care of that. Besides that everything was great.
The price was much cheaper than other airlines so it was worth the hassle.
Check-in at Lima was awful. The line was extremely long snaking back probably a few hundred feet. Stood in line for well over an hour. This resulted in a very rushed boarding process. Our breakfast tasted awful. I had called customer service ahead of time to check on luggage policies and everything they told me differed from what I actually experienced. The flight attendants were helpful though. Bags were handled fine.
comfort crew entertainment passable for the age of the plane clean quick boarding
not enough food..............................................
30 passengers that were connecting to Montevideo missed their connection flight, because of the airline's lack of concern for its customers.
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