Daily cleaning, installation of cabin HEPA filters on flights from the Czech Republic to Tennessee
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Scores according to KAYAK customer reviews
Cons: "We had a three hour departure delay in Munich"
Pros: "easy boarding. crew was nice."
Cons: "terrible seats. no tv or chargers."
Pros: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Cons: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Pros: "Flight was on time both ways."
Cons: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Pros: "The crew was the best! Excellent service... kind and caring as well as professional."
Cons: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Cons: "Arrived late due to bad weather in Houston, about an hour late."
Cons: "Food was not edible. Everything else was good."
Cons: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Cons: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Pros: "The service and the airplane"
Cons: "Nothing at all"
Pros: "Lufthansa is great."
Pros: "Loved the flight. Definitely better than Swiss which is what we flew in."
Pros: "Great service as always"
Cons: "Took off late."
Cons: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Pros: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Cons: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Pros: "Clean plane.."
Cons: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Cons: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Pros: "On time"
Pros: "You can't beat the German's at efficiency. Awesome!"
Cons: "Houston isn't their hub and I have to put up with United."
Pros: "Good service.good movies.Good food."
Pros: "New plane, nice seats. Typical Lufthansa."
Cons: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Pros: "service on luthansa was delightful"
Pros: "Drinks and great stewardesses"
Cons: "No phone charger."
Pros: "Quick boarding"
Cons: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Pros: "Great food!"
Cons: "No entertainment"
Pros: "Friendly crew"
Pros: "Good space between seats"
Cons: "Old and loud plane, especially loud and shaky on taking off"
Pros: "Lots of food for such a short flight."
Cons: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Pros: "Flight was uneventful, which is what you want!"
Pros: "Fell aslep right after takeoff"
Cons: "Delayed flight"
Cons: "They change the gate for transfer last minute"
Pros: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Cons: "Nice crew"
Cons: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Pros: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Pros: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Pros: "Quick straight forward"
Cons: "No entertainment at all"
Pros: "The crew, food and entertainment were good."
Cons: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Pros: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Cons: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Pros: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Pros: "Friendly crew"
Pros: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Pros: "The flight was very good."
Pros: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Pros: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Cons: "The boarding process wasn't very smooth."
Cons: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Pros: "Crew service was excellent. I would recommend Lufthansa to everybody."
Cons: "Considering the length of flight we received o.k. refreshment."
Pros: "Very short fligh so there was no entertainment but everything else was perfect"
Pros: "Good aircraft, good service, on time, eventless"
Cons: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Cons: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Cons: "I not get to go my flight, I couldn't get reimbursement"
Pros: "Amasing crew"
Cons: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pros: "Entertainment system failed repeatedly."
Cons: "Entertainment system failed repeatedly."
Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pros: "The crew was wonderful. We were in business class which was modest but comfortable."
Cons: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Pros: "On time, no hassle."
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "The airplane"
Cons: "wine selection divider between seats"
Cons: "They lost my luggage :("
Pros: "Just a routine flight but done with perfect execution."
Pros: "Good selection of movies"
Cons: "My entire travel experience became extremely rushed and chaotic due to my flight being canceled and me being alerted -LESS THAN AN HOUR BEFORE IT TOOK OFF! This is unacceptable."
Pros: "Friendly crew, good meal and entertainment"
Cons: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Pros: "25 min ahead schedule!!!"
Cons: "Cabin space, too narrow rows."
Cons: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Cons: "Flight was delayed by 1h30min, so we arrived very late"
Cons: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Pros: "Very helpful cabin crew and did well to communicate in English to me. Flight was on time and landed ahead of schedule"
Cons: "Entertainment system had to be rebooted as it did not work Small screen handset was not working for the entire flight food selection was not as big as KLM or China Eastern Bathroom on board was smaller than KLM or China Eastern which meant changing into more comfortable clothing for the night flight"
Cons: "Flight cancelled because of weather"
Pros: "Free snack and drinks. Good service."
Pros: "Plenty of seat space"
Cons: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Cons: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Cons: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Pros: "Good cabin, but very conjugated :|"
Cons: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Cons: "There were not noodle soup ready this time."
Cons: "The air France flight was overbooked and we had been in standby until the last minute"
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Cons: "They lost my luggage"
Pros: "Great crew"
Cons: "Food could be a bit better. White bread is unhealthy."
Pros: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Cons: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Pros: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Pros: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Pros: "Amazing service, seat and FOOD"
Pros: "Efficient check-in."
Cons: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Pros: "Crew was wonderful Helpful, pleasant, capable"
Cons: "Waiting for late passengers & their luggage"
Pros: "movies were good, crew was great. Comfy seats. It was really as nice as an economy flight could be."
Cons: "delayed flight, hot overall plane, personal TV malfunctioned a lot"
Pros: "Movie selection was awesome! Food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Pros: "I like the service of AF"
Cons: "Late...delayed from algiers"
Pros: "It was as expected."
Cons: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Pros: "cookies were great"
Cons: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Pros: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Cons: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Pros: "Not much"
Cons: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Pros: "Lovely staff, new plane, great entertainment options"
Cons: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Cons: "Terribly small seats"
Pros: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Cons: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Cons: "No more seats, rescheduled for the next day. poor service"
Pros: "Good transfer of bags through Toronto to Vancouver."
Cons: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Pros: "Not much ch, safe arrival in BCN, the captains communication."
Cons: "The crew felt like they were wanting to yell at people and they took power pride actions to do so. If I did not know better, I thought there was a moment when the meal service was actually being tossed...but that would require effort and exertion. Asking for ice is a no no, please do not do so."
Pros: "Great crew"
Cons: "Our flight from Toronto to Houston was cancelled. The staff at the arrival counter was very slow and rude. We wanted to leave by the United flight which was leaving in an hour or so but the supervisor was not willing to do anything. We ordered Asian vegetarian food and it was horrible. Never again Air Canada."
Pros: "Absolutely nothing to like . Bad service all around. I will never fly AC again"
Cons: "Terrible employees in Miami. Rude and unhelpful. Delay due to late arrival. Then diverted to Toronto because of AUR CANADA'S STUPIDITY. Had to "sleep" in airport. Delayed leaving Toronto next day. Baggage lost. Lost day at work. A general NIGHTMARE FROM START TO FINISH"
Pros: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "Crew we're very accommodating and friendly."
Cons: "Seats extremely narrow and back support non-existent."
Cons: "I was not expecting air canada rouge to be low cost and for a 6 hours flight they should have offered complimentary food ... it caught me by surprise"
Pros: "Not to have to change plane between Prague and Toronto."
Cons: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Pros: "Nice staff on board and in the airport. Left on time."
Cons: "Small plane not alot of storage space. Can carry small bags on board."
Pros: "Family emergency, changed flifgts home, we were treated very well, under the circumstances"
Cons: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Pros: "Food and cocktails included alongwith entertainment"
Cons: "Hour late .. departure delayed ..pilots caught in traffic"
Pros: "Love, love, love flying on a Dash-8. Perfect size plane provides flying without all the hassles. From check-in to baggage pick-up, our flight was perfect. Thank you Air Canada for an enjoyable experience."
Pros: "courteous, helpful cabin crew on-flight entertainment gave abundant options"
Cons: "flight delayed because departure gate usurped by a Virgin America flight. inadequate seating area; too few seats; passengers boarding VA flight entered through seating area instead of directly."
Pros: "Overall it was a quick and painless flight. The crew was friendly and we had no problems!"
Pros: "For me this flight was great, I had a direct flight that otherwise.would have made me want to reconsider"
Cons: "Everything is extra, wifi is on the flight but it's a pay service, food, snacks, drinks all extra."
Pros: "On time and efficient"
Cons: "To pay American dollars for baggage on AC coming back to CANADA or to pay AT ALL for a bag"
Pros: "Generally the flight was just fine."
Cons: "Nothing stood out as being a problem."
Pros: "Quick and easy"
Cons: "Things Beyond your control as an airline... Two kids next to me vomiting for the last hour. And holy moly, Canadians from the Montreal area can talk! The entire flight was filled with passengers non stop talking. Not kidding. And apparently the norm is to say something and then repeat it four times just to be sure. I thought Americans were the most annoying talkers, turns out we have competition."
Pros: "I never got to Vancouver so this flight never happened."
Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."
Pros: "I think I got great fair, so thanks for that! getting a boarding pass was easy....it was nice experience."
Cons: "I know it is a short flight....but how much does it cost to offer a snack and drink....$4/5 may be. we start quite early from home....flight may be just 1 and half hour but total journey for us takes more than 4 hours."
Pros: "Crew was friendly."
Cons: "Boarding is horrible. Fees for taking bags cause everyone to carry-on and with too much on board an everyone has to wait while they transfer excess bags to beneath the plane. Food is poor. seats are cramped."
Pros: "Short enough flight."
Cons: "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
Pros: "The flights were on time, the seats were roomy, checkin went smoothly."
Cons: "The tray tables were filthy, there was food left in the seat pockets. Also there looked like dog feces on the ramp leading to the plane."
Cons: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Cons: "On my flight from Toronto to Vancouver on September 15 only one earphone worked and on the flight from Calgary to Toronto in September 21 the sound was patchy"
Pros: "Zoned boarding"
Cons: "Food limited and must be purchased. Entertainment must have downloaded app."
Pros: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Cons: "I was barred from traveling, because Air Canada did not specify that an in-transit visa was necessary for South Africans traveling through their country to the US (where I am a graduate student at the University of Chicago). This blatant discrimination nearly caused me to be arrested and deported from China. It is also utterly unacceptable that Air Canada at no point tried to arrange an alternative flight and told to "just get another direct flight" as if buying plane tickets is in fact like taking the bus."
Pros: "Was not delayed"
Pros: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Cons: "No entairtainment of any kind on an oversee flight ??? Flight attended had s bad attitude"
Pros: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Cons: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Pros: "Comfy seats, awesome new movies to watch. Great staff, very helpful"
Cons: "No free snacks, I mean they came around with drinks but you had to pay for all of the food"
Pros: "We arrived to our destination safely"
Cons: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Pros: "I liked that the flight was not completely full. we had a hard touchdown"
Cons: "1. These days, I have come to expect a complimentary in-flight entertainment system on international flights. This flight had nothing whatsoever. This is ok, but the customer should be warned when making the flight reservation so they can choose whether to bring an ipad along. 2. Food and service were not as good as a recent Air Canada return trip from Roma to Vancouver which had a first rate crew, food, and complimentary beer. 3. The plane was much older than the recent return trip I had and the air was much more dry."
Pros: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Pros: "No tv working. Surprise"
Pros: "service was wonderful and I appreciated the assistance in handling my luggage in Dublin"
Cons: "Nothing really"
Pros: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"
Pros: "It was good!"
Pros: "Again, great crew."
Cons: "Boarding was misdirected and confusing, as Gate designation kept changing and airport staff was not very helpful."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "Fast & efficient"
Cons: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."
Pros: "There were delays beyond the pilot or crews control and they handled the situation in a very courteous and respectful way, much appreciated."
Pros: "Great staff, smooth flight"
Pros: "Big selection of movies if you have the United app."
Cons: "Tiny overheads in the 777 so they took carry-ons from at least half the people on the flight. Out of the hamburger by the time they left Economy Plus. Narrow seats, very little seat pitch. I am not quite 5' 10" and I only have a couple inches between my legs and the seatback. Similarly cramped restrooms."
Cons: "Extremely hot on the plane."
Pros: "Good, professional, friendly crew."
Cons: "Comfort is so so, food is plentiful and tasty but the overall quality has gone down over the past several years. Fees for luggage and other services are absurd."
Pros: "Friendly crew"
Cons: "Leaving crying babies at home..."
Pros: "I got to Taipei in 1 piece"
Cons: "Just can’t beat Asian or mid western carriers for courtesy"
Pros: "No delays or cancellations occured!"
Cons: "Plane space for feet is terrible. I'm a small person and it is crammed, very uncomfortable seats. Also, electrical outlets didn't work most of the time"
Pros: "Cabin crew from Palm Springs to Bozeman superior. Flight attendant deliberate, kind, welcoming, attentive."
Cons: "Cannot wait for the day that each seat will have outlets for devices. So tired of having to figure out what device to charge in the very few outlets in the terminal, and then boarding with no outlets in seats. silly in 2019. And floor in entryway wasn't very clean when we boarded."
Pros: "The crew was great. The seats, though cramped, were nice to have electronic device holders instead of built in screens."
Cons: "The flight was 9 hours and they didn't provide any meals. That's ridiculous. When I fly with any other airline for over 7 hours I've always gotten 1 meal, if not 2. The food for purchase however, was very good. But they should not expect you to pay."
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Wish they had another snack option besides just pretzels."
Pros: "Easy short flight."
Cons: "Plane was pretty compact and crowded."
Pros: "Flight arrived on time even after being a few minutes delayed."
Cons: "Gate change was a bit annoying."
Pros: "Pilot made up for delayed departure by landing only 20 minutes behind schedule."
Cons: "45 minutes Delayed departure. Pretzels and drinks were only provided in a 3 1/2 hour flight..."
Pros: "Plane size"
Cons: "Pilot driving way to fast"
Cons: "Customs bus at LAX was 30 minutes late picking us up from flight"
Pros: "Without letting me know to a bad one where I had no empty seat next to me I looked to my original seat was given to someone else"
Pros: "Legroom - they held flgt"
Cons: "terminals too far apart for reasonable transfer"
Pros: "I liked a straight nonstop flight. Clean and comfortable."
Cons: ""Free WiFi, not free.""
Pros: "We got to Lisbon"
Cons: "The entertainment system in 36E didn't work. The sound in 36D what a lot of noise (it made it unusable)."
Pros: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars."
Cons: "Also united forced me to check my bags because I got a basic economy flight will never use them again it cost an extra 50 dollars. The one guy on board was creepy Newark airports eating system made me go to 3 different iPads one for food one for drink and one to pay. Just let me pay when I order!!! Also bad signage"
Cons: "Didn't make this flight either. Still in Dallas"
Pros: "Everything for this flight was as expected for my ticket purchase."
Cons: "I had no problems with this flight."
Pros: "Boarded on time."
Cons: "Houston had a 40 minute wait on the runway"
Pros: "Even though the plane was having a lot of issues the crew stayed positive and the captain came out and spoke to us directly. Even though it was a crappy flight I was happy it wasn't cancelled."
Cons: "The plane had almost no AC and there was a landing gear issue that needed to be fixed. So that held us up for an hour at the gate. The plane ride was pretty hot due to the lack AC."
Cons: "Between the rude gate agents and rude the flight attendants on the food and beverage service. Along with the wifi connectivity not working. I really found this flight way below United's standards."
Cons: "Over an hr late departing :-("
Pros: "The crew was exceptionally friendly and helpful. Water and drinks were offered regularly. For those who had the app there was inflight entertainment. We paid for plus size seats and had enough leg room."
Cons: "I believe that on the long flights built in entertainment screens should be standard. Most people did not have the app and many spent 8.5 hours without anything to do. Food is not offered on this long flight unless you pay for it. You must walk to the very back of the plane where the food is in warmers. I got a hamburger and it was a bit dried out. Could have been worse...just hard to handle since tomato, lettuce and condiments were on the side. A larger person sat next to me and took use of the armrest between us which made me feel like I lost 4 inches of my personal space."
Pros: "All United personnel I dealt with were polite, courteous, and professional."
Cons: "Very little leg room. Very little!"
Pros: "Crew was friendly and efficient. Snacks - coffee and stroopwaffle were MUCH better than what is typically available without cost."
Cons: "Engine noise made safety instruction and pilots commentary incomprehensible. Plane was equipped with wifi, BUT you needed to download an app to get access - which is a catch 22. Couldn't download the app because I needed wifi access, which I couldn't get without the app!"
Pros: "First time flying united. It was a little rough landing back in Memphis though. I'm not sure what that was all about."
Pros: "The flight attendants were great and took the time to care for passengers. One guy was suffering from a migraine and the flight attendants did all they could to assist the gentleman with his issues."
Pros: "Smooth takeoff and landing. Luckily no turblance. Crew members were helpful and courteous, and added a little humor to their jobs. Good job!"
Pros: "On time, good service"
Pros: "Fast flight home"
Cons: "The 3 hr layover in Houston"
Cons: "My name is Elizabeth and everything was OK"
Pros: "I was insulted by your staff. From Tech support to Face to Face Tech."
Cons: "I confirmed my flight. I had a 3 hour delay in CHI. Having a 90 minute drive and an hour flight. I decided to skip my first flight and just head to the connecter in CHI. My whole flight was canceled as a result. The front desk guy was smug and extremly rude. The Tech support and this representative offered 2 different "Facts" on what could be done. As a result I was forced to pay for a hotel and miss a day of work. All because I wanted to spend extra time with my family. I have nothing possitive to say about your product and as a business owner Im embarrassed for you."
Pros: "Same as above."
Cons: "Same as above"
Pros: "That I arrived to Memphis on time!"
Cons: "That the air isn't on until its time to board, instead of being a lil before its time to board."
Pros: "Crew was great"
Cons: "Didnt like the isle seat. Felt a little tight."
Cons: "My flight to Houston was delayed so I missed my other flight to Calgary. I had the most imported meeting at work that I will miss because I am stuck here until 8 o clock in the morning! I've been in the airport and they did not give me a hotel or vouchers for food or ANYTHING! Most horrible experience with United airline! NEVER fly with them!!!"
Pros: "Pittsburgh International Airport's wheelchair service was excellent (provided separate from United Airlines)."
Cons: "I was traveling for the first time in crutches. As soon as I approached the check-in counter, the lady at the counter asked me rudely "Are you checking in any luggage?". I first told her that I requested assistance getting to the gate and asked if it would be by a wheelchair or a cart. She didn't answer the question, and repeated the same question. Since I had one carry-on size bag, I asked if I need to check it in, or if I can bring it with me when they help me get to the gate. To which she replied in a very irritated tone, "I'm asking you if you need to check it in! Can you bring the bag on-board and put it away in the overhead bin YOURSELF WITHOUT ANY HELP?", hinting that no one will provide any help... At this point, I went ahead and checked in my bag. Thank God the wheelchair service is provided by a separate vendor, because he was wonderful and helpful. While we waited to board, the flight was delayed a few times. I could not hear the announcement from where I was sitting, but I noticed people started to make a line by the central info counter. 4:42pm, I received the cancellation notice via email. Because of my injury, I was unable to wait in line for long, so I chose to sit and wait next to the counter, until the line got shorter. 1 hour later, the line was growing even longer. 6pm, I re-booked a new flight for the next day via iPhone app, however, it was still showing the old boarding pass that I was automatically re-booked for. I still had to talk to someone from United to confirm, also to ask for wheelchair to get back to the main building, so I continued to wait. At one point, one of the United employees moved to the side counter to make a call re: another flight that arrived. I went and stood right in front of her and said "Excuse me, I have a quick question about wheelchair service". She looked at me right in my eyes, but she started talking to the other person on the phone. After she hung up, she ignored me and went back to the center counter, leaving me confused as to what just happened... At this point, I did not even want to make another attempt to ask for help. 7:20pm, the line went down to 3 people; a gentleman with a bad knee, another gentleman with a bad leg and myself on crutches... Am I the only one to think there is something wrong with this picture? 7:40pm, I was finally on the way back to the main building with a wheelchair service, which by the way is run by a group of amazing people. I am not complaining about the delays and cancellations. I understand it happens. I am not expecting that someone like me with temporary disability automatically receives first place in line. I do, however, wish United was more aware of some people who are in need of assistance, while being fair to other passengers. I cannot imagine how difficult it is for people with disabilities to travel with United Airlines."
Pros: "More comfortable"
Cons: "Lots of turbulence"
Pros: "On time and even early"
Cons: "Return flight wouldn't allow overhead cartons but made it up by bringing carry on to us"
Pros: "Crew were great"
Pros: "The staff was wonderful."
Cons: "The return flight was delayed several hours however there were several emails updating the status of the flight."
Pros: "crew was friendly"
Cons: "Nice flight attendants"
Pros: "It was good"
Airlines flying from the Czech Republic to Tennessee have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the Czech Republic to Tennessee
Masks required on board, masks provided on flights from the Czech Republic to Tennessee
Social distancing seating
Middle seats unavailable to book on flights from the Czech Republic to Tennessee
Testing for antibodies, testing for symptoms for flights from the Czech Republic to Tennessee
Waiving of change fees. Search flexible flights from the Czech Republic to Tennessee