I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
We left one hour late because of technical difficulties. The economy comfort seats are great for the price. The crew was mediocre, they do not provide a pleasant experience, they just deliver food and drinks and give orders, not very amicable, no service and hospitality focus.
Well, in my case; the flight was delayed 1 hour, we have to wait in the plane to get green light. And the plane (probably because was a short trip) did not have entertainment or WiFi. No a good experience.
One of the restrooms didn’t work. The ones that did never got replenished. Flight attendant just sitting there on their phone. No notification that the bathroom was broken so long lines. Apathetic crew.
Pushing back flight and ultimately cancelling it after multiple changes and hours of delays. Comm were terrible as to what was going on and what options were available.
Even though we arrived early and checked in, for some unexplained reason, our bags were removed from the plane and put on the next flight. It took over 12 hours after arriving to get our bags.
WiFi was not working. Flight was delayed in Paris as luggage needed to be removed from the plane that didn’t match a passenger on board. Upon arrival in Detroit the plane couldn’t get to the gate as the pilot turned onto a runway with construction in progress . We waited to be towed back onto the runway. We were almost an hour late causing many passengers to miss their connecting flights.
Stewardess was not accommodating when I requested a second drink.
Some of the passengers are coming on board with luggage so overstuffed and/or too large that have no business going into the overhead bins.
I am in a wheelchair The gate agent knew exactly how to boarding A wheelchair first also the flight attendant knew exactly what she was doing
I am ina wheelchair and the gate agent knew exactly what to do when boarding just the the one of the flight attendants
There is consistently no communication/updated time slots in the app on when a flight will board when its delayed, which is the most frustrating as a consumer trying to understand if they need to get food now, or if there is actually a chance for them to eat during their layover. This keeps being my experience with delta and a potential reason to change airlines.
The plane was old, first class was not up to other airlines. The seat controls were touchy, not always responding to touch. The center overhead compartment was small. The entertainment was not good, part of plane had it other part did not. The experience would make me think twice before picking Delta for future travel
Very kind Lufthansa agent somehow gave us all no charge extra business class seats and helped us get home rested and happy.
The lounge was not accessible because it was located before the passport control, and backtracking was impossible.
Flight was great. Almost miss my connecting flight due to late departure from Haneda. Had to run all through airport in Chicago to make the flight. Experience was great for 1st time flyers using ANA Airlines.
the seat has a problem. the back had a hole.
The back to back mechanical delays from Denver to San Diego and then on my return flight from Denver to Great Falls it added extra time both ways
Really old place. Not as clean as it should be, tray tables needed better cleaning. The items, trays and some other items need to b6 engineered. Anything task you or crew may do is incredibly load, seriously engineer for quiet smooth, easy. Just opening and closing the tray table is actually dangerous and can easily injure a finger. I'm sure it happens as it happened to me! First time I used United and likely will be the last!
The website check in was poor. Baggage fees were in US dollars but registered in Canadian dollars. The site would not accept my credit card. Scanning the passport was the worst. Someone from United needs to try the process. I’m not a novice with tech and I have to say this was a bad experience. Everything else was great.
Like the fact that the boarding was expedited. But the delay and chaos around the onboarding was not appreciated.
Flight was 2.5 late. Maybe not United’s fault but late none the less. We were late as well on the first leg. WiFi quit working with an hour left.
Seats are complete BS for 10 hrs. The guy at counter canceled our return flight from europe. Lufthansa on the way back made United look like a trailer park gathering. If given the opportunity, I will never fly united again. Lufthansa seats werent much better to be fair but the service was a 10 out of 10. Incant express how difficult umited made my trip.
This was the worst flight of my life. Economy seat directly behind a premium economy seat with extra recline meant I have about 6 inches between my face and their chair. My seat would not recline at all. I couldn't even use my laptop on the tray table because I had so little room. I was in a casket basically for 10 hours. Completely unacceptable.
Very comfortable plane. The food was very good (for airplane food). The crew was great
I liked the flight, the attendants, and the comfort. But the gate for boarding was poor. Even the elderly had to climb down many many steps to the bus and climb up to the plane.
Cancelled 90 min AFTER Departure! We had to deplane and wait another hour plus for the flight to be shown as cancelled for the customer service team. There were many many angry customers.
Good and they are leaving at time and arriving on time
Horrible airport ever. We stood in the security check line for more than an hour. It was past boarding time and we were still waiting in line for the security check. With 2 children and a medically ill person we had a very stressful transit.
Boarding was weird. They boarded two flights at the same gate at the same time. So mass confusion for the non English/French speakers. So many people at such a small gate. Like every other part of this airport you have to walk miles between everything. Gate to plane was a 5 min walk :) several long flights so I was worried about my steps but ended up walking several miles here so worked out.
Flight cancelled. I was rebooked without discussion or options. Had booked a flight with a bed and when I was rebooked, the flight had a recliner seat. Felt cheated.
It was okay. Mothers with rowdy children should be invited to sit in front of them.
We missed our connecting flight in Frankfurt do to security and all hell ensued then.we got rebooked to Washington got there round 10 am ish didn't find out till 630 we were rerouted to United!! Then we started getting updates
That airplane is the most uncomfortable I’ve ever flown! Flight 267 LON-PDX Aug 10, 26 The middle armrests didn’t go up all the way. The aisle arm rest didn’t raise at all. The leg room area was compromised by a large metal box on both exterior seats. The headrests didn’t flatten. We got an email apologizing for no WiFi, but on the plane we’re told there would be WiFi. I never got it to connect. Pre-boarding support was great. Boarding was smooth. Crew was great. Food was DELICIOUS. A different plane would have resulted in a much better score.
Lovely attentive staff and even though take off was a tiny bit late, the pilot landed us early in PHX. Smooth easy journey and good touchdown.
This flight was OK, and about as good as a long-haul economy flight gets. The Good: * I was seated in a row with my family; * There was (just) enough space in the overhead bins for our luggage; * The cabin never got too hot; * The meal and beverage service was decent, and included all-metal cutlery; * The entertainment was good; * The cabin attendants were friendly and helpful. * Immigration control at JFK was a breeze -- all we had to do was get our photos taken, and we were through! Presumably this was because Madrid shared all our information with JFK in advance, but we were out of the airport within about 10 or 15 mins of getting off the plane, which is by far the fastest I have ever got out of JFK! The Bad: * We flew economy, so of course the seats were tiny and it was very cramped; * The seats were also hard -- I had a sore butt by the end, despite using the provided cushion; * The cabin got a bit too cold at one point (although I MUCH prefer this to cabins that are too hot), and Iberia also provided a blanket.
Online check-in not available from Istanbul to Las Vegas. The check-in process at the airport was extremely and inefficient period. Took us over an hour to check in. Besides that, everything else about British Airways was good
My screen didn't work for the first 9.5 hours of the flight. The crew could not resolve. I don't watch much media so I had been really excited to relax and watch a BBC special but couldn't. Then I tried to use the online streaming on my devices - that never worked but I do have about 7 charges on my credit card that I now have to dispute with BA. Pretty annoying. Also, they ran out of meals and they served meals that had a serve by date of 1/26. But the staff were all very friendly and helpful when they could help.
Horrible as a connecting passenger. The airport experience is horrendous in Madrid. Once on the flight everything was fine. Stop selling connecting flights through Madrid with less than 2 hrs transit time!!
Not good because in this cancelled and then rebooked flight BA put me and my husband in both middle seats when we were originally seated together in original flight and i was in aisle. I hate sitting in the middle. BA food needs to be better. It was just ok. Thanks though to screw and everyone one for safe flight
ok. It's a short flight and it was delayed, hence the ok rating.
Would like to see clean bathrooms, especially the bathroom by the end of the crew flight the cleanest not the bestest thank you
Wonderful. It seemed so quick and the view of Mt Hood was really good.
