Pros: "Amazing friendly crew. Spot on entertainment!!!"
Cons: "Toilet facilities could have been cleaner"
Pros: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Cons: "Just keep up the good work."
Pros: "Crew. Comfort."
Cons: "reduce baggage charges."
Pros: "Great Crew."
Cons: "Improve baggage charges"
Cons: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"
Cons: "Better veg food, Ask and provide water to drink when flight is 10 hrs long. Not just provide lunch and dinner."
Cons: "Someone stole my airpods in my bag. I noticed it once reached at home. This is the first time it happens to me. Very bad experience"
Cons: "Nothing comes to mind"
Pros: "Amazing crew"
Cons: "They need to improve on thier inflight menu and the check-in and boarding experience"
Cons: "Airport Addis Ababa is chaos."
Pros: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Cons: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Pros: "seat not comfortable"
Cons: "more drinks along the way"
Pros: "Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average."
Pros: "The crew was amazing and the flight was smooth"
Pros: "I love the entertainment and frequent availability of food and drinks"
Cons: "The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair"
Pros: "The short flight and pleased to get food."
Cons: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"
Pros: "Staff was pretty helpful and you could mostly get what you needed if you didn't mind going back to the galley for it."
Cons: "Boarding was literally unsafe (too many people going down an escalator into too small an area). Terribly bland food. Buttons on the seat rest too easy to push accidentally (for things like the light or to call a flight attendant)."
Pros: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Cons: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Pros: "Seat layout-767 has only two seats across on the side sections, much better than three, which most planes have. Crew was courteous, captain explained reasons for delay. Plane was not crowded."
Cons: "Flight delayed two hours by weather. Ground operations seemed slow. All planes were delayed by weather, but ours took longer to get ready once weather cleared. Passengers were bussed to the plane for both boarding and disembarking while other planes used jet bridges."
Pros: "Service, the entertainment selection, just everything seemed perfect"
Cons: "No way to charge a phone!"
Pros: "The quality of the planes"
Cons: "The food"
Cons: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
Pros: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Cons: "Little tight on leg room."
Cons: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Pros: "Loved the service!"
Cons: "Everything was bad, very upset !"
Cons: "There was a deley of 3 and a half h"
Pros: "Prior seating options, friendly air hostess, and vegan meal options."
Cons: "Flight from U.S had frequent meals, flight to Ghana had a sandwich and meal, and the time in between the two was extremely long, after been up extremely early to depart. It would also be awesome to have Ethiopian meal option, like injere"
Pros: "you r best of the best"
Cons: "stoping in irland only"
Pros: "Great prices, and helpful staff"
Cons: "The food was mediocre, almost poor."
Cons: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."
Pros: "POLITE AND GENTLE CREWS. SERVICE WITH A SMILE. AIR FARE REASONABLE COMPARED TO OTHER AIRLINES"
Cons: "IF FARE IS CHEAP THAN THAT DOES NOT MEAN THE SERVICES SHOULD BE POOR"
Pros: "Would have liked to have seen more of the cabin crew, but they were pleasant."
Cons: "Food choice was limited. Ethiopian often ran out of meals and just gave me whatever option they had left. Entertainment system didn't always work properly."
Pros: "Seats were comfortable & some of the cabin crew were courteous"
Cons: "Flight delayed due to confusion at boarding gate, unprepared airport staff, wrong info on monitors. Again lack of food, forced to take whatever food they give you or you're told sorry, how can one side serve only fish while the other side chicken??? Vegetarians doomed as they don't get anything & are left without food! Major improvement required in food choices & availability! Our row of seats did not have volume on the tv monitors hence could not use!"
Pros: "Flight crew were very nice and helpful. Plenty of room for carry on baggage."
Cons: "Veg food selections were very limited. A breakfast without meat choice would have been better than yet another rice dish. Some of the more recent movies started in the middle or near through end. Tried to rewind and restart but neither worked The toilet paper was not refilled at the stopover in Dublin and we ran out before LA!"
Pros: "The seats were good, the flight was comfortable and easy. Flight attendents were friendly and proffessional."
Cons: "Food could be better but I don't expect much on an airplane, the media system is a bit old so you don't have a lot of options but it's OK."
Pros: "Long flight but comfortable. Pleasant crews"
Pros: "Some okay entertainment."
Cons: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
Pros: "The crew were friendly"
Pros: "The crew were excellent especially lead hostess. I liked the comfort n entertainment very much."
Cons: "Vary the snacks to include fruits. Include warm drinks like water during meals."
Pros: "The remembered to pick up our kosher meals this time. The crew is very kind."
Cons: "Even though the plane is quite new, the seats are beginning to look dirty."
Cons: "boarding announcements difficult to understand toilets not kept clean - not enough for size of plane stewards just OK - understaffed for a full 787 food mediocre - definitely better on other carriers to Africa spent 21 hrs in one plane from JRO to IAD in part caused by a 5 hr mechanical repair in Dublin pilot lead us to believe repair would be quick but it wasn't overall my worst international flight out of several dozen I will not fly Ethiopian Air again"
Cons: "I did not like the food"
Cons: "I legitimately got food poisoning on this flight!"
Cons: "I was served the same food repeatedly over the more than 20 hours flight. Please introduce varieties. I flew Ethopian in August 205, in February 2016 and in April 2016 and the films were not updated Also introduce more business audio books for listening."
The airplane was a 737 that had seen some time in the sky so it was showing wear. Also, no entertainment; personal or public. The crew was super nice and it was a shorter flight so that was good.
Pros: "The middle seat wasn't occupied"
Cons: "The US security check took about 30 minutes as they had to call a bomb-sniffing dog for the candles we bought. Note that they don't allow you to bring beverages bought at the airport, post-security check, onto the airplane. My seat was dirty from the prior flight when I got there. The steward came over and wiped it down with a wet wipe. We used the blanket to cover the middle seat as it was just as dirty. The food is barely edible, the movie selection is poor. They didn;t hand out any of the normal arrival forms for the US."
Pros: "Just the crew"
Pros: "From Casablanca to Accra the seat was very comfortable, and they gave us blankets, pillow, socks and eye mask (none of these provided from Barcelona to Casablanca, and the seat was smaller) Good food and tea service."
Cons: "Personal tv missing."
Cons: "It is unacceptable to have you go from the gate down two flights of stairs with your carryons so you can board a bus to take you to the plane."
Cons: "no communication about delays. lost my luggage. Left JFK without the kids strollers, car seat, and bags!"
Cons: "Boarding was a complete debacle. There was no rhyme or reason and that led to it taking forever. The flight staff were rude and not very responsive. Among many things, they ran into a nearby elderly passengers seat several times with food/beverage carts and did not apologize."
Pros: "Nothing. I fly long haul international flights like this at least twice a year and this was the worst experience I've had in 10 years."
Cons: "Crew was rude, plane was uncomfortable, food was terrible, they canceled and rescheduled our flights for different days AND lost our luggage. Horrible."
Cons: "Their boarding process is a mess. Everyone hangs around the entry, they did not call my zones and they only gave the boarding directions in French."
Pros: "The crew was nice, the entertainment was very good."
Cons: "When boarding passengers it should be a bit more organized. Should offer a vegetarian dinner, it was only chicken or beef option."
Pros: "Great crew! The food was good. Good entertainment options."
Cons: "Boarding was a bit unorganized"
Cons: "Leaving on time would have been better than 1.5 hours of delay. The food was poor. When I checked in online, the airplane map was totally different from Imthe plane we boarded. So selected a seat with no rows in front of me and I unded up with normal rows."
Pros: "Flight was okay for a 2 hour distance."
Cons: "Why bothering having an in-flight Sky-RAM Player app if it never works. Tried to connect ALL FLIGHT but no chance"
Pros: "Very accommodating airline. Would use them again"
Pros: "I liked the Dreamliner aircraft over Atlantic."
Cons: "The Boeing 737-800 over Europe was okay but it over crowded. From Casablanca to Amsterdam flight, The crew did not let me carry my hand luggage inside the aircraft whereas, there were other Moroccans who they did not stop with bigger hand luggage which should be inside the plane. The weird Arabic music during on board and off boarding has to stop- so annoying and ear piercing. Entertainment has to be improved significantly- ask their entertainment content provider to do a better job on the music, movies and other things. They discriminate other religion by not providing Bible, Gita and Tripitaka as a notion firm the content but the have Holy Quran as an option, more wine options, liquor has to be included as an option and the last but not the least, Royal Maroc needs to provide better lodging for transit passengers. Hotel Relax is a substantially low standard hotel with bad service and food. I saw nothing but lazy employees walking around doing nothing. Also my room had no towel whatsoever and it took me 11 hours to get my towel- go figure."
Cons: "An old woman took my seat!"
Cons: "Onboard entertainment was truncated on this flight. 4 Hour Direct flight turned into 6 Hour Flight with a stop in Mauritania."
Cons: "EVERYTHING I could smell the bathroom from the middle of the aeroplane. The attendants were unfriendly, rude and unaccommodating. The food was undesirable given that there were no vegetarian options. Upon disembarking the aeroplane looked like a tornado went through it because the attendants did not pick up from the passengers before the flight landed (perhaps it was not part of their job, if so...my apologies )"
Cons: "The boarding process was so extensive and repetitive. We were taken to the plane in the middle of the tarmac in sweltering heat and had to stand outside and wait to board the plane. The heat once inside the plane was unbearable and uncomfortable. My seat didn't recline, so I wasn't able to fully relax. Although I can for the crew, English may not be their first language. It needs to be ensured that the English of the crew member making the announcements is understandable. There were so many announcements but the English was rendered unintelligible for the most part. One of the baggage for one of my family members was not there on our arrival but we've since been notified that it has been found and well be sent to us"
Cons: "Communication very bad. They kept changing the gates"
Pros: "Boarding and take off were painless with out any discomfort."
Cons: "No vegetarian meal was available on the way back from Casablanca to NY. The media (videos) available were of a very poor choice."
Pros: "The food and service was presented kindly."
Cons: "There were a group of Moroccan young adults (both genders) that were allowed to pass around a bottle of whiskey and became very intoxicated, loud, rude, vulgar, disturbing other travelers. This continues the entire flight (one didn't even put his seatbelt on during landing and crashed in front of his seat). I felt very unsafe as no crew member tried to talk to them. There was no sense of security or safety."
Pros: "easy to reserve"
Cons: "charged me 45% cancelation , on the same day the res was made, because it was an impossible connection. never ever will use Kayak"
Pros: "This particular flight was fine. Royal Air gives a sense of being unreliable overall, though."
Pros: "Nothing. Food sucks, rude crew members"
Cons: "Everything. Supposed “hotel” is more like a refugee camp. Very uncomfortable. Bathroom is nothing to talk about. Smells like hell. Very rude crew members!"
Pros: "food, crew and entertainment"
Cons: "boarding and check in at the airport could be a lot smoother"
Pros: "The staffs and crew were lovely. They were polite and did their jobs the best they could with the worst provisions ever."
Cons: "The fleet was outdated and uncomfortable. The food was tasteless and undercooked, the boarding process was tedious and unorganized.......it was bad."
Pros: "The crew on the plane was pleasant"
Cons: "The seats were too tight. No leg room"
Pros: "I liked that it is non-stop and that Royal Air Maroc now flies to Washington DC rather than having to drive all the way to New York to catch a flight."
Pros: "Plane was clean, crew was pleasant."
Cons: "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"
Cons: "There was a 19 hour delay in Casablanca."
Pros: "I enjoyed not having anyone sit next to me because my seating was a little uncomfortable."
Cons: "That the air quality of the plane was poor, and the staff could have been more attentive."
Cons: "plane was on runway for 6 hours prior to takeoff, even had to go back and refuel midway. Crew did not pass out headsets until 5 hours into delay even though asked multiple times. six hour delay on a seven hour flight is not acceptable when there was only a 15 minute rain squall as the basis."
Cons: "The plane was an hour and a half late with no updates at the airport. The plane was filthy and smelled awful."
Pros: "The flight was comfortable. I appreciated the snacks and meal provided. The seats had ample space."
Cons: "On boarding took a while. I wish it were more organized."
Cons: "no working reading light or entertainment at all. i asked and nothings happened."
Pros: "The food was just okay."
Cons: "Boarding at CMN was the most disorganized mess I have EVER seen with people just jumping in wherever they felt like it and the gate attendants chatting, giggling and taking their time. The air on the plane was not up enough so it was incredibly HOT the entire flight. In fact, there was a baby across the aisle screaming the entire flight because she was overheating. The crew did nothing to help the situation and were only around to deliver food/drinks and that was about it. There was no entertainment so that made the flight even more unbearable. I have asthma and am allergic to cigarette smoke and someone was CLEARLY smoking on board the plane somewhere but the crew did nothing about that either. The crew was significantly more rude on this leg from CMN to CKY and I am not sure if they feel this is acceptable because of their destination but I can tell you that it is NOT! Everyone on board is a paying customer and deserves the same respect. Also, please do not assume that everyone on board speaks the same 2 languages."
Cons: "This flight got cancelled and changed to the next day. No info for 6 hours that we wait in the airport , no food provided. After midnight after several complaines, they sent us to a hotel near by where we had to share with strangers because there was not enough rooms to all of us. When entering again the airport, the boarding pass had the wrong date, the crew coulnd`t change it on their system and the police didn`t wanted to let us in. After almost 1 hour waiting, they let us go in and again, our passport was checked around 10 times by different people, why?! Don`t they trust their colleagues work?! Anyway, never again!"
Pros: "It was a comfortable flight and the staff were helpful."
Cons: "The vegetarian option one way was bland."
Pros: "The crew is respectful"
Cons: "The plane boarded an hour late and no information regarding this"
Pros: "Flight was on time, and there was an open middle seat between my seatmate and me, giving us a little extra space."
Cons: "Rudeness and disorderliness of security staff in transit area. Airline needs to work with airport to better organize flow. Would not choose to transit at Casablanca airport if I didn't have to."
Pros: "I liked that it was a non-stop flight to Morocco. The service is rude and unprofessional, and the flight offering was minimal."
Cons: "I can't believe how Mediocre/awful this company is. The only reason we use them is because they are the only ones doing a direct flight from casa to NYC. But we r considering a different option. What a shame !!'"
Pros: "I like traveling in the dreamliners and was surprised that this airline used them. I have no complaints. Everything was great. Also, the price was fantastic from Nairobi to JFK."
Cons: "This is the dirtiest airplane I have ever been on - the seats were stained. Dried food and drink spots were on the wall, back of the.seats and trays - flying on the plane made me feel physically ill. If at all possible, I will never fly this airline again."
Pros: "Getting off the plane"
Cons: "Air Maroc - I'm throwing my safar flyer card in the trash and flying air Brussels from now. You guys shouldnt be allowed to operate an airline."
Pros: "Leaving the airline"
Cons: "Delayed flights / lost luggage / staff with the customer service potential of a potatoe"
Pros: "The food was amazing and the staff was very friendly."
Cons: "You couldn't use your phone, even on airplane mode. I had movies I downloaded that I wanted to watch."
My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.
Stay away from flights going through Lome if that is not your final destination. The agents at the Accra airport are also thieves. They held onto my boarding pass for my upgraded ticket which I paid an extra $800; untill I paid $260. for excess baggage, when I was entitled to 3 free because of my upgraded ticket. I could have kept my economy seat and paid only $260, instead I paid $1060!. The agent held onto my boarding pass untill I had paid and had only 20 minutes to clear TSA. Pleasw do not fly Ethiopian Air via Lome to Ghana!!!!. You will regret this very e expensive experience.
Cons: "Bottle water could taste better"
Cons: "The entertainment console doesn’t work"
Cons: "Missing all my 3 bags and still at the airport"
Pros: "Keep up the good work"
Cons: "Flight Delay."
Cons: "It would be much better if they didn’t lose my 2 luggage bags with no proper compensation to offer - 50$ is what you get to recover your belongings meanwhile my items lost are worth at least 10,000$.. contacting my lawyer in the morning. Also the plane has nowhere to plug your phone, can’t charge your phone for over 7 hours, no in flight WiFi, and no tv screen to watch movies.. I couldn’t help but wonder was this a 1985 plane? Do not recommend, stay away."
Cons: "This is my first time traveling these airlines and I promise you it’s the last.. the plane had no option to plug my cell phone, no WiFi, not even a screen to watch movies (7 something hours flight).. I was served a loaf of bread cut in half with some spices inside as a meal! But the most horrible part is the fact once landed I found out the lost both of my luggage bags, and All they told me was I’m entitled of an allowance of $50.. tried hard not to laugh as my 50 kg of belongings worth thousands of dollars.. beyond disappointed, aggravated and shocked. Contacting my lawyer in the morning. Do not fly with them!"
Cons: "Please the flight time for connecting in Lome needs to be improved!!!! It's highly stressful for a passenger to be in another country where they don't speak the local language and have to be shuffling to connect to a flight within less than 10 minutes. Any Ethiopian airline connecting flight needs to have at least a 45 minutes gap."
Pros: "I like everything"
Pros: "Convenient flight....surprisingly very nice airports ( Dakar, Abidjan and Lomé). The schedule was very tight to make my connection in Lome since the flight made a stop at Abidjan and then on to Lomé."
Cons: "Based on the price and convenience I really have no complaints. The only area I would improve is the inflight restroom. The door was broken and didn’t close and the inside was quite filthy and the toilet didn’t flush."
Cons: "Expensive Items were stolen from my checked luggage"
Cons: "Overall good but old plane with limited services for entertainment I did not eat but my neighbour did and it looked pretty goo"
Cons: "Getting my luggage on time"
Pros: "It was a less expensive option & my luggage arrived to my final destination in tact."
Cons: "Flight was delayed by over 1.5 hours & communication about this was poor. It was particularly nerve wracking because many passengers were trying to make a connecting flight w/ a short layover window. To their credit, the crew informed the connecting flight & they waited for us. But it was stressful."
Cons: "Slight delay by grounds staff to clear flight for take off"
Pros: "It was excellent trip"
Pros: "Very average experience."
Cons: "Very average experience."
Pros: "Friendly flight crew."
Cons: "Boarding staff/check-in staff don't know anything about the 'visa volant' visa on arrival for Kinshasa and thought I was making it up. Nearly refused to let me board."
Pros: "The aircraft was clean and the food served"
Cons: "The turbulent"
Cons: "The flight attendant took a picture of my passport. I filed a complaint but I have yet to hear back with result."
Cons: "The transition too long"
Cons: "I did not like the flight both ways! Going to Lagos from Lome, the aircraft had no air conditioning, we were stuffed and backed close to two hours. On boarding took close to 45 minutes. Aircraft looked like a jalopy Going to Lome, the crew was rude, they should have acknowledged the passengers been baked in the sun before boarding. Tragic!!!"
Pros: "Left on time..smoot flight..good landing"
Cons: "No snacks but I Iunderstand it's just a 35 minutes flight."
Cons: "It all started at the check point at Newark airport. While checking into my flight I noticed that the transit Time in Lomé was only 40 mns, so made it a point to ensure if my luggage would make it with me to Dakar. So upon arrival in Lome and as I suspected, I was rushed through the gate as the last passenger. Hence I asked the boarding agent again if my suitcases are on the plane: yes ma’am just get on the plane. Now I land in Dakar with no suitcases and no way of knowing when they will arrive. The staff were rude and unapologetic, plus they ask me to come back to the airport to collect my luggage when it gets here.UNBELIEAVABLE"
Cons: "No, food was given, the water was HOT, and there was a roach on the plane. I fly quite often maybe 3 or 4 times a year and I have never seen a roach on any flight! The seat was incredibly dirty and beat up. To pay so much money for such a disregard for customers career and safety was quite troubling to me. This flight too had no air conditioning going at all. From boarding to the 45-minute flight my mother and I, as well as the other passengers including babies were sweating. Customers should not have to deal with such things people can get severely ill. This is beyond unsafe for customers and the staff. I am not sure who is responsible for this situation but I am not okay with it."
Pros: "Friendly staff"
Cons: "I travel Asky often due to limited carriers. They are constantly late."
Pros: "Crew was friendly"
Cons: "Chairs looked very dirty and old."
Pros: "The flight was quick and left on time."
Cons: "The crew was too rigid, the plane was stuffy and old, and the food was stale."
Pros: "Quick service. Boarding was on time. Staff was friendly."
Cons: "Appearance of the plan seems old and could use some renovation."
Pros: "The short connecting flight."
Cons: "Virtually everything about the boarding process was disorganized. We were met by Asky staff shouting out names to hand over our boarding passes for the connecting flight. The flight was well over two hours late (for a 40-minute flight, this was frustrating and completely unexplained by the crew). We had to be transported by bus to the plane and that was another hour-long process with very little apology from the overworked and overwhelmed staff. Ethiopian Airlines and ASKY appears to be a bargain in terms of price but I would be highly unlikely to use them in the future after such a disappointing introduction. I’m sure they lost several dozen repeat clients because of the disorganized nature of their transfers from Newark and the nonchalant attitude of their staff. I would not recommend this, especially for elderly and disabled passengers or families with young children."
Pros: "Am impressed with d service, flight smoothes, and d crew members. Both at check-in and on board. Keep up d good job."
Cons: "Having to walk on tarmac to board d plane. There should always be a walk way connector that connects d airplane to d airport terminal. Thanks"
Pros: "The staff was helpfull"
Cons: "The fact that u have to walk to a different part of the airport to pay for excess luggage. Getting the the pos system didn't work. Smh. Had to look for my bank and make a tf to a sky. Shame and waste of time."
Pros: "The flight itself was quick and pretty stress-free. It wasn't a full flight so there was space for everyone to comfortably spread out. An okay experience overall. It the human interaction with the staff and customer experience could use some improvement."
Cons: "Checking in Took 45 minutes for whatever reason. The ground staff were really slow with the process. They also made me check in my small carry-on bag due to their frankly inconsistent carry-on regulation (I saw many other passengers on board with 2 or 3 sizeable pieces and the flight wasn't even close to being nearly full)."
Pros: "Boarding and crew was very efficient !"
Cons: "There was not enough legroom and also elbow room. Seating in the middle seat was a terrible experience."
Pros: "Excellent care from ticketing to the cabin crew. The fact that our connecting flight in Lome taking us to Lagos waiting for our arrival made it even better."
Pros: "Smooth flight"
Pros: "The cabin crew were very much on the fair side and helpful"
Cons: "My flight to Lagos was overbooked, I was at the airport in plenty of time for check in. When I arrived, I was told my reservation was sold. I had to go to a roach motel, paid to stay there, and left the next day on long flight with 2 stops and a lay over, instead of a direct flight to Lagos. I was never reimbursed for my wasted time or hotel fees I had to pay. They all spoke French, I do not."
Pros: "The cabin crew were very polite and professional"
Cons: "The delay"
Pros: "It's good. Will fly again with them"
Cons: "Bathroom has no lock, seats are broken, attendants don't care where you sit causing confusion. They also change luggage amount last minute. Avoid company. Flisghts should be cheaper"
Pros: "The flight staff were polite and friendly. the flights arrived on time. thank you."
Cons: "Please provide WHITE wine. Asky only seems to offer RED wine."
Cons: "Upon arrival to the airport, we were informed that the flight was cancelled. Without any information, we were put on a bus to go to a hotel that was chosen for us. I was only given the name of the hotel because I made the woman tell me. No choice was given in lodging. Once there, we were fed, again, no choice given. We were just told that lunch was ready. Facilities in the room did not work and just showering caused the bathroom to flood. Not to mention the low security outside where the gate was left open all night. In order to get my new flight itinerary, I had to go back to the airport to ask at the ASKY office. This situation was handled poorly because of their policies to "send people" to the arranged hotel."