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The flight was delayed multiple times due to the inbound flight arriving late, which is not a major issue. That being said, the boarding process was awful. The gate agent(s) didn't allow sufficient time for the pre-boarding passengers to get settled in and then called the four priority groups at the same time - i.e., called Group 1 and then called Groups 2-4 all at the same time. This approach had all four priority groups standing on the jet bridge from the airplane door to the gate end of the jetway for 10+ minutes in the heat (i.e., it was 96F outside and uncomfortably warm). This approach also made the actual boarding process a mess. There were multiple points of failure with the boarding process that turned a late departure into more of an issue.

Worst experience ever, extremely disorganized airline with super rude crew for first class passengers. I have submitted feedback to AA customer care online that this was my worst experience traveling in over 30 years

My flight attendant was miserable. Bathroom filthy and the water soapy in the tea. I’d choose delta everytime.

Nothing with the flight. It was good. Crew as very helpful especially fist class flight attendant.

I am generally an American Airlines loyalist but this flight was not good. I was seated in an aisle seat and the gentleman in front of my had his seat fully reclined which made it impossible to work on my laptop, eat or drink.. The gentleman in the middle seat was watching something on his phone without headphones.

Flight was smooth and on time: however, this flight was filled with advertising. We got it over the speaker system both when we took off and when we landed. Flight attendants were handing out sales flyers when we landed. It was not a good look.

The first leg of my trip from Dallas to CLT was smooth from check-in to landing. The snack, biscott cookie really needs an upgrade. Even if the upgrade is a choice of the cookie or pretzels.

For super long flights Premium Economy is the way to go. But the lack of WIFI onboard (don't you think it should be free on a 14 hour flight?) and the sparse personal entertainment selection made this the biggest detractors. Also, can we keep that map from flashing in our faces the whole trip there? Jesus Christ.

The plane was late getting to Ontario by half an hour which makes it inconvenient when you have people waiting for you.

I paid extra for what I thought was leg room and it certainly was not. I had a very cramped experience on my flight from Dallas to Detroit and it was the section right behind first class section. I did however have an amazing flight from Atlanta to Dallas on the initial outbound flight.