Daily cleaning, installation of cabin HEPA filters on flights from Dallas to Jacksonville
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Scores according to KAYAK customer reviews
Cons: "They lost my bags. Unacceptable"
Pros: "crew was ok. entertainment ok"
Cons: "they always give us seats way back in the plane."
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Cons: "The website could work for starters"
Cons: "being on time"
Pros: "Crew was really nice."
Cons: "My first flight was delay because of that I lost my second flight."
Pros: "The check in process was smooth and the flight crew were pleasant"
Cons: "some of the TSA crew were rude/seemed to be doing a lazy job with helping load items on the belt"
Cons: "Got to final destination, baggage was discovered to be lost somewhere between Dallas and Bahrain"
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Cons: "I paid to be in row 1 first class, when I checked in I was in the first row, then as I boarded I was told my seat changed to the back row in first class for no reason at all. I choose the 1st row for a ready and I expect to sit there! 2 flights in a row that Delta moved my seat for no reason"
Cons: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Pros: "Crew and plane are great"
Pros: "It was a brand new 737-900 with legroom, atmospheric lighting, very quiet engines, and LEGROOM in coach. The flight crew was top-notch as well."
Cons: "Nothing. Delta did very well with this one."
Pros: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Cons: "Seat was smaller than EVA and food not quite as good."
Cons: "Flight Delayed > Pilot on Connecting Flight"
Pros: "Great landing in a real mess of a storm. We were pitching and yawing due to high gusts of winds but the crew brought it down perfectly. The Captain explained the weather situation before we left Atlanta so I was prepared for a bad weather flight and landing."
Cons: "The weather."
Cons: "The flight crew were great"
Pros: "The inflight entertainment options were nice, I enjoyed the flight status option, and the USB port was very helpful."
Cons: "Three hour delay due to wiring issues, cramped seating that made it impossible to get even the most basic of maps, and our flight attendant was upset that we didn't notify them that we were vegans in advance. We didn't know that they had vegan options, and weren't upset about not eating the in-flight meals. She was much more upset about it than we were and it made me uncomfortable refusing the food that I knew I couldn't eat. Other passengers even asked us if we had eaten anything. It was almost embarrassing."
Pros: "Excellent attendants. Smooth boarding and on time flight."
Pros: "Crew were helpful and pleasant"
Cons: "Seating was uncomfortable, cabin was cold and no blankets available, food was just ok, plane had lots of empty seats yet everyone was squeezed into 3 in a row making it uncomfortable, no updates from captain or crew as to where we were in the flight....."
Pros: "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
Cons: "Bad weather at LGA"
Pros: "The check in reminder is easy and helpful"
Pros: "I asked twice for a second declaration form as I made a mistake on the first and both requests were ignored by cabin crew. 2 crew members said that they would accommodate me but neither delivered."
Cons: "Not enough searband leg room"
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Flight was on time with enough connection time to board with zero issues"
Cons: "No problems on this trip"
Pros: "The LGA team did great in difficult situation"
Cons: "My registered luggage was sent LAX->MDE and i had a short change in MEX. Running out of the LAX->MEX plane, the crew the said: "don't forget to pick up your luggage".. and then all went pairshaped. One member of MEX staff claimed the baggage is going directly to destination, another said that it won't and i need to pick it up myself and do god knows what with it. LAX->MEX flight delayed by 30mins, 1hr change time. Everybody relaxed just me loosing all my boozy contraband as i had no choice but to put my registered luggage thru security."
Pros: "The crew went out of their way to make sure they got the plane ready as quickly as possible and get us to Jacksonville as quickly as possible."
Cons: "Delta lost the plane for over an hour. After already spending 10 hours in ATL because of an earlier delay due to human error I was extremely disappointed in Delta that my flight out of Atlanta was delayed by an hour because they LOST the plane and couldn’t find it or the truck to bring it to the gate. This kind of error on Xmas eve is embarrassing. Delta didn’t do anything for the passengers affected by this. I was dumbstruck by the apathy of the Delta employees at the gate (the exception was the flight crew, who tried to get the aircraft there earlier). Because Delta did nothing but make error after error I arrived at home 11 hours later than my original flight was booked for on Christmas Eve, missing Christmas Eve Services and family traditions. When I need to get somewhere on time I’ll never rely on Delta after this experience."
Cons: "The airplane did not even have storage space for below-standard sized bags. Gate check worked fine, but it was an inconvenience and some of my stuff got frozen"
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "service and accommodations."
Cons: "Ran out of a meal that I wanted. One flight attendant forgot to hand me utensils with my dinner meal."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crews were very friendly and everything went as planned. It was a nice flight."
Pros: "Comfortable flight, plenty of leg room and I live the individual chargers at each chair."
Cons: "When I pay more for a direct flight, I expect my flight to be non stop. Delta changed my flight and added a layover but I didn't receive any recompense from the airline. Seems very odd."
Cons: "Delayed flight, mechanical"
Pros: "The plan had Wi-Fi and free movies. Plugs for the phones"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "Gate agents were nice, crew was ok"
Cons: "but we could tell they were not happy with something and it's hard to hide that in the way you speak to and treat your passengers."
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Cons: "Flight got delayed and I had to reschedule. The process of rescheduling was a mess and took too long"
Pros: "Plane should have been inspected before scheduled departure at 5:30 AM!"
Cons: "Narrowest bathroom I have ever entered! I weigh 120 lbs!"
Pros: "Gate crew did a good job, passed out snacks and drinks with delay"
Cons: "Lot's of upset people worrying about connections"
Cons: "first flight was so delayed I missed the connection and Delta rebooked for a day later..."
Cons: "Free streaming movies on WiFi did not work (the system was broken on this aircraft according to the customer support). We had 3 people flying together but did not get the seats assigned in one place. Yes, we did not pay extra for confirmed seats but since we were buying 3 tickets I think 3 seats close to each other (if not in one row) should be expected."
Pros: "Crew was not helpful. Our flight was diverted to Memphis to refuel due to bad weather in Atlanta. The crew would not contact the Atlanta base about connections. Although I ended up making my connecting flight (as it was delayed 2 hours) my baggage has yet to arrive."
Pros: "I got to where I was going on time."
Cons: "I didnt have a seat until the entire plane was boarded. The only food was a tiny bag of pretzels,and a cup of soda not even a full can like other airlines. There was no entertainment. Plane was packed full."
Pros: "Got me to where I was going on time"
Cons: "Only one crew member, she couldn't drive the cart center of the aisle and kept running it into people... Only food was a small bag of pretzels and a cup of soda to drink not an entire can like other airlines. Plane was packed full."
Pros: "I haven't traveled by air for a number of years, it had gotten to be so crazy at checkin. Well imagine my surprise when I was checked in within five minutes of arriving at the airport. KAYAK took care of everything. All the flights were on time, I received email updates along the way and I am so happy I'm planning my next trip already."
Cons: "Even the babies in the waiting area were quiet on the flight, which leaves nothing for me to complain about at all."
Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."
Cons: "Missed Connection."
Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
Cons: "No wifi, no headsets to listen to tv"
Pros: "Allthough is was I bird strike, y'all handled the delay good."
Cons: "I have no made it to New York yet."
Cons: "Having to pay $50 to check bags when if I had been able to to Ak Air check in they would have been free"
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Aircraft comfort and entertainment options"
Cons: "Aircraft need to be updated. Or price should be credited when you get such an old aircraft."
Pros: "Everything was on time"
Cons: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
Pros: "Great smile for all the air hostess all the time"
Cons: "Delay but it happens"
Pros: "Yes +50"
Cons: "No entertainment. No real food. Only snacks and the advertised snack box wasn't available. I paid for a box of items I could only eat one thing from."
Pros: "Movies were available to watch."
Cons: "No snack"
Pros: "Fares were great"
Cons: "No update for upcoming travel arrangements"
Pros: "Very friendly staff"
Pros: "Smooth boarding"
Cons: "No entertainment"
Cons: "No team communication"
Cons: "No tv/movies."
Pros: "The stewardess was professional and engaging; very helpful."
Cons: "I would have liked to watch a movie, and I don't believe there were any monitors."
Cons: "AA flights always seem to get delayed. I never fly AA unless I have to."
Cons: "See all comments in first leg section"
Cons: "See above comments"
Cons: "It did not happen! Had to taxi to Austin!"
Cons: "Not flying."
Cons: "Cancelled, had to stay in Dallas until next day"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Cons: "Co captain was late. Sat seat belted forever without moving"
Cons: "I paid so much for the ticket I should gotten better seating. all the way to the back middle seat. Not cool!"
Cons: "Again, delays"
Cons: "Boarding very slow"
Cons: "Cramped seating and I'm not an overly large man."
Pros: "We arrived earlier that predicted. I liked it."
Cons: "They gave us just 2 small snack"
Pros: "extremely comfortable"
Cons: "Lack of bendable head rests Snack options"
Cons: "We will NEVER fly AA again."
Pros: "Same as about above."
Pros: "I liked the puntualty and the service in general."
Cons: "The food the bread was old and went."
Pros: "Everything ok"
Cons: "No problems"
Airlines flying from Dallas to Jacksonville have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dallas to Jacksonville
Masks required on board, masks provided on flights from Dallas to Jacksonville
Social distancing seating
Middle seats unavailable to book on flights from Dallas to Jacksonville
Testing for antibodies, testing for symptoms for flights from Dallas to Jacksonville
Waiving of change fees. Search flexible flights from Dallas to Jacksonville