I was vary unhappy about our flights being move around and also delayed with no one to communicate these changes in English. We did get a voucher for food but since the flights where delayed with little time in between we did not have time to use it. Also our bags not making it with us ended up being an inconvenience but thankful that you had them shipped to us. This was the worst experience flying ever.
The service in Lester b Pearson airport was unprofessional and sub standard by your employee Manija Anwarzada and her shift workers. They did not help me when I missed my flight to Pittsburgh because of our late arrival from Frankfurt. She and the others were not there to assist and help stranded passengers. In fact a couple of the staff were on cell phones and not helping passengers. She finally told us we had to go downstairs to the hall since her counter was closing. After traveling from Algiers to Frankfurt then on to Canada it was a terrible way to end the day. These emoyess made a very long day even longer.
I will never fly Air Canada again.
I will say once I got through customs there were more professional people who did at least get me a hotel room.
Your employee has left a very bad taste in my mouth for Air Canada!
We paid cash for business class seats on this flight and they were terrible seats. They were NOT business class, they did not recline and there was no leg room. Nothing offered to drink upon boarding. All they did was take economy class seats, three wide, and put a thing on the middle seat to hold drinks. It was terrible and we will avoid Lufthansa in the future, and we travel a lot.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Excellent service ,starting with the counter they make us feel welcome and the service on the fly is 5 stars,this was my first time flying with Avianca and I definitely will fly with Avianca again .
Pleased that a snack and beverage were served even though the flight was only 50 min.
Aeromexico no longer has their own kiosk at the Atlanta Airport. Wandered around for 10 min looking for it until a KLM employee let me know I had to check in with Delta.
The flight itself was fine. However, it left at a much later time than scheduled and at a different airport in the city.
Aerolineas Argentinas cancelled my morning fight the night before without explanation. There was very little information, and I was unable to call a representative because it was off-hours when I got my cancellation notice. When I arrived at the airport, they changed my flight to a much later time departing at a different airport in the city (although they did provide a free shuttle). If I have a choice in the future, I would avoid Aerolineas Argentinas.
In flight entertainment through wifi and smart phone.
Late flight with no information on why there was a delay. Managed to catch the connecting flight but our luggage did not. No one gave us a lost luggage number so no one was able to tell us where our luggage was.
The only thing I liked was that they eventually got us to El Calafate
What didn't I like? Everything else. I fly 150000 miles a year and have never had an experience like this. Aerolineas went on strike the morning of our flight and canceled it. Ok, strikes are terrible, but they happen. However, we then had to spend NINE HOURS waiting in line at the airport. Aerolineas refused to talk to us over the phone, saying we had to call the agency. Kayak and FlightNetwork tried to call Aerolineas, who then said they wouldn't help and we could only solve it at the airport. Hence the nine hours. They eventually rebooked us on a flight the next morning, out of the other airport in Buenos Aires. Again, I get it, flights were full with the cancellations. But the run-around was appalling, and they didn't pay for our hotel (why on earth not? We had to spend an extra night and it was ENTIRELY THEIR FAULT) or the $100 of cabs back into the city and then out the next morning. Absolutely appalling customer service. Never again. And honestly, never again through Kayak either.
Never got on this flight. We were never given an email to self check in, and we're unable to board 45 mins before at the gate coming frim anotthe flight. They overbooked this flight & sold our tickets, and then told us we couldn't get on flight. Now we are out $2500 buying new tix!
All the above. A simple check in email would have averted this problem. All the other airlines do this. We were under the presumption that we had to check in at airport when we didn't get check-in notice. Furthermore, they sold our tickets, so we're down $2500 and they doubled their profit. It would be hard for me to say I will use Air Canada or kayak in the future.
The crew is very friendly and accommodating. Food was decent.
Delayed three hours in Amsterdam then caused me to miss my connecting flight to Seattle. Then they only gave me the option of being late a day. On top of all that they lost my luggage. Time to retire that 767.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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