Late getting our baggage causing a big rush, which isn’t easy for an 80 year old.
Good flight. Tripp is a responsible agency. Nothing compared with kiwi. Kiwi SUCKS
We were delightfully surprised with the exceptional ground staff as well as flight staff. Both did an excellent job of making our trip enjoyable and hassle free!
Delayed flights and cancelled flights …still waiting to see if the cancellations are refunded
Very comfortable aircraft, plenty of room in the budget class. Especially liked 2 rows on each side with a 2-sitters. Staff is helpful and friendly. Food was actually very tasty. Negative- no self service electronic check-in counters which make the line much longer than could have been otherwise; outdated entertainment screens with limited choice of movies . Otherwise our experience was very pleasant and 9 hours passed without difficulty
There is no phone charging port on the plane. The infotainment system screen is small. The seats are very uncomfortable.
Fine; flight schedule was changed the day before but they sent email and called me. They took care of the rearranged connecting flight well.
my tv was a bit broken, and so was table, so the food would keep falling, as the table was loose. they weight the carry on, and make me take out 3 magazines from the carryon, given it was minimally over the 10pound limit (which was a bit ridiculous)
I had an 9 hr layover continuing on to Ushuaia. I expected to have to get my luggage & do customs but I did not expect Aerolinas Argentinas to make me sit with all of my luggage for 7 hours in the entrance part of the airport before they would let us re-check our bags & get back in where there are seats. People were sitting on the floor everywhere.
I liked the airport and aircraft crew. I disliked the fact that I and TSA pre check approved but this airline is not affiliated to the program. I was 4 hours befor departure and I barely made it to the gate. The airline does not allow to buy extra luggage online. After waiting 1 hour and 45 minutes to check in my luggage I had to do another line to pay my luggage with another hour of waiting. Only one airline person to process payment. This is ridiculous and I saw so many elderly people struggling in line waiting long hours.
Both legs on the way were smaller planes, each had a mechanical issue causing a delay
Delta exceeded my expectations! I am beyond satisfied. Thank you!
Flight was on time! That's the most important thing for me.
Delayed flight. Dirty seats, dirty seat belts with food stuck on it from previous passengers maybe. No one cleaned the seats or flight.
The flight was delayed and knowing I was going to miss my connection, nothing was done proactively to try and get me rebooked. It was an act of congress to do so. This is not on the crew, but on the experience itself
No headphones, forced to sit in another seat that I did not book, had to check my carry on when I boarded the plane I saw backpacks and other non carry on items stuffed in the carry on holder! Horrible experience Wi-Fi did not work either
Sat in the tarmac at O’Hare for 65 minutes. This is a regular occurrence for delta at O’Hare
Delta is getting worst by the minute. Where this was at one point my only go to airline, it has become like a budget airline
All was fine. Small plane so no food or entertainment.
Dovevo prendere il volo da Atlanta a Buenos Aires alle 22 invece è stato sospeso senza nessun preavviso e rimandato al giorno dopo alle 9 del mattino, i parenti che mi attendevano all'aeroporto sono dovuti andare in albergo e non ho avuto nessun risarcimento danni. Ho mangiato al bar dell'aeroporto un piatto di d'insalata con 4 anelli di calamari col voucher di 30 dollari perché la cucina dell'albergo era chiusa ed ho dovuto pagarmi la bibita, 8 dollari per una birra, e anche la colazione del giorno dopo non compresa, deplorabile.
4 hour delay. So our flight schedule mass up. Your worker told me you should rebooking myself. I was very angry. Latam Airline always get the money more through any way. But They have no concern passenger.
Honestly first time flying with delta and it was pretty good. All the process very smooth and crew was always nice and attentive.
Deleted flight made me loose my connection flight now stuck in Atlanta for a day
Apart of Sky miles delta. And they go everywhere in Brazil
We traveled with two young children, and it was not possible for our family to be seated together. No one offered help or assistance to organize seating so we could sit with our kids. In the end, we managed to find two seats in Economy so I could at least sit with one of them, even though I had originally paid for Comfort+. In summary, I had to downgrade my seat just to be able to sit with one of my children, which was very disappointing
I booked a flight through Kayak to Brazil I have traveled to Brazil several times before Kayak Delta or LATAM never mentioned during the booking or in the pre flight process that the visa requirements to visit Brazil have changed earlier this year. I was unaware of this change and as such never got a visa and was unable to fly from JFK to Sao Paulo Add to this that Delta allowed me to fly from Boston to JFK which they should not have as I didn’t have a visa. It has been a terrible experience and a huge loss of money
Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.
Latam may be the worst airline in the world, far worse than even the lowest of low cost airlines in the USA. I wasted hours trying to PAY THEM TO CHECK A BAG! Then they misled me at the terminal, sent me through the wrong security line, the list goes on and on... Just absolutely terrible in every way. Avoid at all costs.
The flight was late. Please do not delay next time.
I couldn't travel, now I can't get a refund and to change the date I have to pay an absurd fine.
Boarding was 2 hours late and then we were delayed another 5 hours on the tarmac. I'm sure the crew were also tired, but some of them were rather snappy. The special dinner I ordered was not served, and they only served a tapas box on takeoff and breakfast before landing. That was disappointing in premium economy. However United was good at rebooking my connecting flight.
It was pretty good, they give a small blanket, neck pillow and earphones. The only bad thing was not big enough leg room for your bag and feet. They gave us a snack, dinner, and breakfast on flight and food was good considering it was on a plane
Just having a little bit more legroom would've been nice.
We paid extra to check our bags ($90*2=$180) but our luggage remained in Frankfurt. VERY DISAPPOINTED as we were promised that our luggage would go to our destination. We had to pay 90€ to take a taxi back to the airport in Split the next day to get our bags so we would not miss our next step on our trip. We think we should be reimbursed for our checked bags. How can we coordinate this?
This is related to my second leg of the flight, from Washington DC to SFO. I understand things happen, but I got home at 3 am for a 12:59 am landing. I live 10 min from the airport. Bridge breaks when a few rows of the plane are off? Maintenance didn’t catch that?
Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.
This was an auto-rebook due to being delayed from an earlier UA connecting flight. The boarding was fine, but they sat me in a middle seat when my original booking was a window seat. Overall, the flight was fine as it still got me to my final destination.
The flight out of Fresno boarded 1.5 hour past scheduled and made me miss my connecting flight from SFO to SEA.
Upset about cancel to St. John’s and no overnight accomodation
United could have one single once of customer service. No human United employee would help me with the invalid mileage plus number, they said I had to speak with the computer.
Business Class layout was excellent. The seats were not nearly as comfortable as UA, Delta or Air New Zealand (the best). Nor were the controls as flexible. Food was okay but not great. Breakfast pancakes were like cardboard.
Communication not good, too many changes. Three flights were cancelled due to weather and the options were not acceptable. I had to cancel my Canada portion of the trip.
On time and stellar premium class service. Not liking non LCD display in seat backs - miss the convenience of not using your own device.
My flights were all delayed , mostly due to technical issues with AA aircrafts. I had to rebook my trip 4 times . I lost my whole day and finally arrived in LAX around midnight. This was a very bad experience with American airlines , I will always try to avoid flying with them
AA was fine....the overall experience was subpar, but not due to the airline due to broader issues
Delayed and WIFI was not working for most of flight.
Overall fine. Seemed like one of the older model planes? Crew was mostly very kind, though some of the female attendants were a rather abrupt during the food service.
I don’t know who decides what food to serve on these flights but I would be so embarrassed if I served this to anyone and call it food…
The food was horrible compared to other airlines, there was no space for the overhead bins for carry-on luggage, and the seats were very uncomfortable.
The preferred seats where awful. Impossible to use them again
