American airlines has always been great. Will definitely be using them in the future!
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Boarded late. Missed first landing attempt, landed almost an hour late and missed connecting flight.
Little space between seating
Late coming, late going, no explanation. Very typical of the poor service I've come to expect of American Airlines and sadly, they do not care. Back to Southwest!
Nice environment but not deaf friendly ..
Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours.
The flight itself was good. Unfortunately I somehow found myself surrounded by 2 rows of families with small children. I had about all of the seat kicking and yelling that I could take for 3ish hours straight. Kinda wish the staff could have intervened somehow.
Cons: "Plane was too hot!! Ac nor working !"
Pros: "Nothing. Literally nothing."
Cons: "EVERYTHING!! Packed like sardines with ZERO distancing for a four hour flight. Flight attendants were horrible and did nothing to mandate mask wearing. Literally watched a guy sleep nearly the entire flight with his mask off and the FA walked by him multiple times without saying anything. Will never fly with American after their abysmal attempt to keep us safe. I did not feel safe for a second on that horrendous flight. Definitely getting a COVID test and I will know where I got it from if I test positive. Also the seats are uncomfortable and it was a very bumpy flight (I understand that part cannot be avoided). I don’t understand how you cancel flights and bump people to other flights only for them to be SUPER packed. I thought at the rate of cases rising airlines should be doing a better job at taking safety precautions. Not American. Why do they think it’s a safe idea at this time to have my wife and I packed in with a total stranger for four hours? No social distancing whatsoever! Overall I cannot say a single good thing about this flight. Worst in my entire life"
Pros: "The flights seemed to go fast once we were in the air and it was nice the pilot was trying to get us there earlier because we had taken off late."
Cons: "I upgraded to 1st class for both flights but the plane seating was very dismal and hadn't been upgraded in either of these planes for a long time. After we boarded the plane we were told that no drink, snacks or food would be offered. The attendant shut off the lights as soon as we got in the air and kept it dark in the cabin until 10 minutes before we landed. She never came around to check on us once or ask if we needed anything. I was so thirsty when we landed. I have decided that I will either go back to United Airlines or check out the 1st class options at American Airlines better next time. This might not have been their fault, I'm not sure what it was, but the flight was late landing and we took off an hour late as well which really put me behind schedule."
Cons: "They claim to be cleaning these planes but I find that hard to believe when there is Gum on the window sill. We were also delayed quite a bit in the boarding process. Also I would imagine that during Covid-19 these companies would do a better job of not overbooking flights but all of my flights with American this past weekend were overbooked. Which delayed us even longer as they searched for volunteers to adjust their flights. In today's age of technology the idea that they are still overbooking planes makes no sense to me in the slightest. I will be walking, driving or taking a boat before I fly American Airlines again."
Pros: "We were so delayed due to a broken Air conditioner.we were told we had to get an new plane. The walk and ride took us to a new terminal where we walked and walked and I am 78 and hard to keep up. Then we were off and a nice flight and we made up a bit of time. Upon arrival in Aspen and there was not gate for us so we had to wait 25 minutes to deplane, The staff and pilots were terrific and tried to make the best of it. At least we got there. Snacks and water would have been nice with all the waiting we did....Linda Decatur"
Cons: "Add some goodies when these things happen."
Cons: "The flight was 2 hours delayed because there was a mechanical issue on the plane. We sat and waited on the plane for 1 hour while the Maintenance crew tried fixing the problem. After sitting there for one hour, they told us the problem wasn’t fixed and we have to change aircrafts. The other aircraft was all the way in terminal D (we were in terminal A) and the boarding process took a long time. Overall it was an awful flight and experience with American Airlines. I missed my mother’s birthday party because of the 2 hour delay."
Cons: "The plane was cold. The entertainment was mediocure. The staff was telling the people to get in their seats quickly as they had missed their scheduled time for take off. Yet, they 1st said we would board a little late because og clearing out the previous flight. And, no one could get carry-ons above their own seats and had to go back to then come forward. The attendants should monitor better what is brought onboard. I thought they were rude. And it took almost an hr to get our luggage at the carosel."
Pros: "The crew was nice. The updated entertainment system on the back of the headrests were nice."
Cons: "The seats were pretty cramped even by today’s standards. It felt more like a frontier or Ryan air flight in that regard. Glad it was only about a 2 hour flight. I’m only 5’4”, I don’t require a lot of room, but my hips were killing me from lack of leg room. Can’t imagine what it’s like for taller people."
Cons: "Never got on the flight!! This was a Christmas gift & they took the money when booked it and told me they needed credit card verification 2hrs before departure! Terms and conditions doesn’t say I needed the credit card when checking-in! They also NEVER notified us that I was needing that information! The person who booked my flight is overseas!!! They are the worst at customer service. Still waiting to hear back from them! It’s the holidays and they are absolutely careless! I must add that when checking-in the agent was rude, unprofessional and even mocked me! ridiculous!"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Cons: "I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever."
Pros: "Boarding from Dallas was very good but when landed in London there was no service provided to me as I requested. I asked for wheelchair and help claiming my luggage due to health problem but when I asked at the airplan gate if some body will help me the answer was wait over there with a rude way and ended by walking to the passport area and claiming my bags by my self, my bags was not there and I was going back and forth to follow directions been given to find my luggage. I was very exhausted and tired and asked people around me for help."
Cons: "There was no help at all especially from the British airway. Unlikely there was very rude answer by telling me if you need help you can hire somebody to help you at claiming bags area. This answer was not expected at all and I was very disoppointed as I made a request to have a wheelchair from London. This request was ignored in London. I was very tired and placed my self to a risk of injury because I hade recent surgery to my right shoulder. As a British air way and this was my first experience I will think carefully next time to use this service again. One of my luggage was damaged and this bag was new and this was my first time to use it they told me at customer service this just a scratch and there is no liability for this kind of damage. hopefully some body can investigate this and do something"
Pros: "Mostly really friendly crew members. Plane seemed new, first and business class looked lovely."
Cons: "Wihout question, the most uncomfortable seat ive ever been in. It was obviously a newer plane, long haul flight, and thw configuration maximized space for more passengers. Width of economy seat was tightest I've ever experienced, with the arms of the seats literally right at my legs, nearlt digging in. The leg room was very short with my knees nearly touching the back of the seat in front of me. When i put my tray down, it actually rested on my knees, and was not level because it pitched up due to longer legs (and I'm only 5'9). This was a long haul, 8 hour flight. I've never beeñ so uncomfortable on a flight in my life, and have never counted the minutes I could get out. Seemed obvuous that meal service had taken a hit when corporate looked for places to cut expenses, its one of the lower quality meals. If compared with an international carrier, the food was really sub par. Mostly really friendly crew members, unfortunately, one who really didnt seem to enjoy the job any longer."
Cons: "There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport."
Pros: "Crew were ok Captain was informant"
Cons: "Delay Heat on plane at 98 degrees upon boarding"
Pros: "Pilot sounded nice"
Cons: "Airline Attendant ride. Not 2 me. I stayed away from her seeing how she talked to other patrons. Yelling “get with the program. I’ll be watching you” for simple mistakes made before door of plane closed. Tried to talk elderly woman out of tea because she was lazy and didn’t bring hot water on her cart. Eventually brought it but why try to talk her out of it. Heavy set dark brown tall Attendant on flight 5874 Mesa Airlines. Lost my luggage. More and more friends, family & 1 flight expert says AA gets more complaints. Will try booking with another airline carrier in future unless absolute emergency to take AA. Worth $40.00 or more extra to get friendly service."
Pros: "The crew were polite, accommodating and understanding"
Cons: "The gate was changed 1hr prior to boarding despite the arriving plane having landed 3hrs prior. So with stroller and infant in toe, I had to run to change terminals/buildings. There was no assistance or prior warning regarding this from the check in staff and I made it all the way to the original terminal and gate before having to turn around. The desk staff at the gate was asked about early boarding for infants and said it would be okay but didn’t give clear instructions on boarding so I sat down and they began boarding each group 20 minutes later and did not give priority to mother’s with infants. The stroller which I brought to the gate was then tagged incorrectly with a white tag instead of a pink tag. I was later told by he crew that it meant it would go directly to baggage claim instead of being brought to the door. According to the crew, all staff know to tag with a pink tag. At every step there was blatant display of inconsideration that made an already difficulty journey, that much more challenging."
Pros: "Crew was friendly."
Cons: "AA has nine boarding groups, which queue up in two lanes. Each of the two lanes hold about 5 people, at most. This is ridiculous. It creates enormous crowds of people jockeying to be near the tiny lanes for when their number is called 5 or 10 minutes down the line. AA needs to reduce the number of boarding groups, lengthen the lanes, and provide more of them. No other airline boards this way. That's because this boarding method is stupid. Unsurprisingly, our plane took off late because they couldn't get everyone boarded in time."
Pros: "Not much"
Cons: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Cons: "AA claimed the overhead storage was full and took my carry-on. Except I walked by at least 15 spots that easily would have fit my bag. They made us pay $50 to check-in luggage, but then didn't bother to put the bags on our flight. They also tried to charge us twice for the privilege of checking bags. They had no flights that would get us home on the same day, then claimed that since 12 hours had elapsed, we had to repay to check bags. During the flight, they had non stop commercials for their credit card. Ugh"
Cons: "My flight IB 4190 from DFW to Paris on 11/11/17 @ 17:55 was operated by American Airline. I was denied to pay for my second check in bag for the simple reason that I didn't buy my ticket with American Airline!! According to American Airline agent (Danielle) at the counter, a ticket purchased with Iberia only allow 1 check bag for free and you are not allow to check in an additional bag. I called the travelling agency and Iberia customer service agent (Jose) while I was at the airport. They both told me that I should go with the luggage rule of American Airline which allow passenger to pay for a second bag. Danielle refused to talk to both agents I called. I need someone to tell me how my luggage can be send to me to Paris please. I had a very bad experience with this trip. Please help clarify the discrepancy!"
Pros: "Once I got onto the plane, it was fine. It was a short flight. Everyone was nice and they offered drinks and a small snack."
Cons: "I was late to my first flight from Dallas to LR due to my flight from Spain coming in late. I got off the plane and there was also another connecting flight printed for me. I thought "wow that is amazing sevice! I am def going to brag on them." I should have done it myself... after a 30 hour traveling day.. I got to the counter to get on my second scheduled flight home, and it wouldn't let me on because something with my Rickey was not working on the computer. The person did not know how to fix it so I missed the flight. After calling a supervisor, and that said supervisor never showing up, someone else finally happened to walk by and helped the original person fix the problem. Finally after waiting 5 hours total, I was on my flight home. The first flight was amazing but this flight makes me question if I want to ever use American Airlines in the future."
Cons: "I've flown a lot, and I really couldn't believe how rude the flight attendants were on this flight. They seemed very inconvenienced by their job. I gave a snack pack back to a FA bc of my allergies and she snatched it out of my hand while walking by me without even looking at me...my husband's jaw dropped, he saw it too. It was unbelievable how rude they were."
Pros: "Entertainment was great. I really liked the touch screens on the chairbacks. Food was fine for airplane food. It came more than I expected. Get sandwiches over the meals, they are better quality. A vegetarian guy had a hard time but the crew tried to help him out. Comfort was ok for a 13 hour trip. The chairs are not really the best and my back hurt after a while. Make sure you stretch! Crew was nice except for one lady. But she wasent rude just... non responsive. Other members were fantastic though. Boarding was very painless."
Pros: "Cabin baggage allowance."
Cons: "No food, only purchasable snacks payable only with a card not cash. That incurs charges for those that are not US card holders! And extortionate prices. Wifi based entertainment so you need your own tablet/phone. Great if the wifi works - it didn't. Neither on the outward or return journeys."
Cons: "Boarding-we boarded class 9 and had a carry on that was to big so all 3 personnel yelled at me and my husband with my daughter in my arms very loud and disrespectfully " YOU CAN NOT BRING THESE TYPE OF BAGS ON THE PLANE!" Mind you 3 people are saying this while other people were also waiting to board the plane! So I quickly say we do not need 3 people to tell us 1 thing and especially yelling at us like we were kids or criminals because it felt like we must have broke the law the way they treated us! That experience was horrible and ruined my liking for AA"
Pros: "The guy in the middle seat left and never came back. Smooth flight. Good crew. Got both pretzels and cookies, as well as 2 cups of ice, with no problem."
Cons: "Entertainment system had some quirks. I choose my flights in an attempt to make sure I can watch a movie during the flight, so that's important to me. This one stopped once in the middle of the movie, but worked one I started it again. Didn't have buttons for fast forward or rewind, so had to guess on the timeline when I wanted to see something I missed. Then the flight map kept resetting to a mode other than what I wanted. I know these are first world problems, and they in no way affected the safety of the flight, but I expect more."
Cons: "Flight into DFW was delayed over an hour and ended up missing connection from DFW to SMF by less than 10 minutes because connecting flight left the gate early! We had 5 people in our group, including 3 children under the age of 10. Instead of taking off on time or just a couple minutes late (and oh by the way, the flight to SMF was scheduled to land early because of favorable winds) the flight left the gate early while we were sprinting from gate C31 to A17, missing the door closing by minutes and stranding our party for a three hour wait for an aircraft that went to SFO instead (75 miles away from Sacramento). As the coup de gras, our luggage didn't make it on the plane to SFO so now it's sitting in Sacramento awaiting delivery. I know there were a lot of upset people with the weather delays yesterday, but a bit of foresight or accommodation by American or a particularly savvy gate agent could have prevented the 5 of us from being among them."
Pros: "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
Cons: "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
Pros: "It served the function of crossing the ocean. The crew was kind."
Cons: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Pros: "I was in a seat in coach that was appalling. (28C?), one row behind the exit row seating. I am only 5' 8" but could not cross my legs. The guy to my left was KNITTING, so was constantly jogging my arm which I carefully had kept inside the armrest on my side. I will avoid flying in a BA 747 in future. Even Business is awful on those jets. I flew in Business once, and thought the head to tail layout was the worst I have experienced. I pulled down the joint divider and thought the person in the next bed was dead, he was lying there with his arms crossed over his chest! It's time to update the 747's or retire them."
Cons: "The pathetic little 4.5" times 3.5" screen in the seatback was a joke in today's environment."
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Pros: "I was upgraded to the comfort economy after waiting 10 hours at DFW for my flight."
Cons: "After being in DFW airport for 10hrs all I wanted to do was watch a movie on board and sleep. Go figure, my TV didn't work. I called the attendant and she said she would reset them. The "resetting process" took a while. She attempted, and the other stewardess did as well. They said that the TV issue that *some* of the people were experiencing wasn't able to be fixed by them and only by the company that provides it's service. So there wasn't anything that could be done. I know that at least the two guys that were traveling next to me had issues with the tv monitors as well. It was just driving it home that I will never fly on American Airlines again. I don't ask for much these days while flying, it's not like it's a luxury anymore. But the saddest part is that customer satisfaction is completely out of the question. Just pay the extra money and fly another airline. -Deidre Fugate"
Pros: "I did not like have to stay in a hotel room when I could be sleeping in my room I'm on medication I don't even have my medicine with me because American Airlines had engine trouble in Dallas we went back to the Terminal 3 times before they ever got it fixed slit throat me late getting into Seattle and I missed the flight to Yakima I don't feel that this was my fault I didn't nothing to delay the airplanes and I walked as fast as I could to the terminal on in Seattle so I didn't have such a pleasure to little trip but your airline get put me up in a hotel but it's still not does not change the fact I have my blood pressure medicine and about 10 other medications but my blood pressure is the biggest and I will think twice before I fly Alaska Airlines again"
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Cons: "It took so long for me to leave this airport. I got there around 11:30pm and my flight wasn't till around 9:45am the next day and so when it came to that time they had cancelled my flight so I got another ticked for around 2pm and they didn't board that flight till around 4:30. My experience there was to much to handle. I was supposed to get to Colorado Friday night but didn't even get here time Saturday afternoon. Really upsetted me because I leave wednsday so I don't have enough time to be with my boyfriend. I honestly don't think I'll be flying American Airlines again"
Pros: "Ok entertainment. "Bar" setup in the middle galley (water and juice) was nice."
Cons: "The seats are so very narrow that having extra legroom doesn't really matter - only a child or a very, very thin person will find these seats anywhere near adequate. Food (which went flying or falling into my lap as I tried to eat without elbowing my neighbor) was laughably bad, even the crew said they were embarrassed to be serving it. On that note, the crew did not seem happy with the airline, and agreed that economy on the 788 is one of the worst cabins they fly. Entertainment options were good, but when the person in front of you reclines, so does the screen, so if you want to stay more upright you can't really see the screen well. By far one of the worst economy experiences I have ever had. I will go out of my way to chose alternate routes in the future, even going via MIA to avoid the 788."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "Nothing at all !!!!!!!"
Cons: "We waited 6 hours at the airport. American Airlines kept changing our gate number from gate a17 to gat a39 to gate a9. Then at midnight we received the noticed they cancelled the flight but before we received that the attendance at the counter all left. The display above gave us a number to call or we could go wait in a line with over 100 other people we started to for about 1hour and was on hold on the phone at the same time as we watch customer relation people leave while the line got bigger. Soon there were only 4 people with a long line. We left after 1 hour but stayed on hold on the phone. After over a hour we finally got through on the phone. The next fight isn't till sat even, we were leaving Thursday so we said we needed to cancel our flight. Instead of them doing the cancelling and refunding our money we now need to login after 24 hours with or tickets an request a refund. The fun doesn't stop with American Airlinees. We have flown them in the past for years and their service has gone down terribly since the take over."
Cons: "The flight was delayed 4 hours. The person in the counter would not tell us what's going on. They would say in 10 minutes the flight is leaving. That way we were 4 hours waiting. Nonetheless, we were waiting in the gate and the personal change the flight information for another flight and no body told us why. When we went to see in the big screens with all the flights. which was the new gate for the flight it kept saying the same gate. When I went to ask what's going on the person in the counter was very rude."
Cons: "The video on safety did not work"
Cons: "On time departure"
Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "Crew was very good. Seats were uncomfortable. Too close together and hard."
Pros: "Crew was nice. Enjoyed watching one stewardess train another. Very smooth landing in Redding."
Cons: "Flight delayed for about 20-30 minutes with personnel entering and exiting aircraft with no explanation for passengers after pilot had announced we would be leaving “on time.”"
Cons: "The female flight attendant was not good"
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Pros: "I did not get my luggage in Munich"
Cons: "I know that flying isn’t what it once was when it comes to comfort and amenities, but good, polite, service seems to be vanishing as well."
Cons: "Attendant had a chip on his shoulder"
Pros: "Not a whole lot."
Cons: "Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage."
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "The crew seemed willing to reebok flights and they didn't get angry or upset at the passengers."
Cons: "The broken lavatory caused a 4 hour delay. It was a difficult experience because we were kept thinking it was going to get fixed soon but it wasn't."
Pros: "Seats comfortable. Easy boarding."
Cons: "United couldn’t seem to get gas in the airplane and we had delayed departure from DFW. Upon arrival to Chicago we taxied for 22 minutes to the gate causing rushed connection to Munich. Baggage did not arrive at Munich so now we have no luggage."
Pros: "Great smooth boarding process, prompt flight, and helpful flight staff. Bathrooms were clean and convenient"
Cons: "As is typical for airplanes, uncomfortable seats and little space to maneuver into the isle."
Pros: "Even though we had a few delays and got stuck in Milwaukee for a couple hours the crew was cheerful and helpful and made everything much less stressful, by far one of the best flights I've been on"
Cons: "Was a not a fan of the weather delays, but that can't really be helped."
Pros: "courtesy an comfort."
Pros: "That it was over"
Cons: "Dallas to Newark worst flight I ever had crew was rude they did not control the guest well they pretty much let them do whatever they wanted not safe."
Pros: "Good communication on delayed flight. Clean plane. Provided snacks."
Cons: "Pretty sure the crew was exhausted."
Cons: "Everything was trerrible on this flight! We were delayed from our first connecting flight out to SF to LA and we're put on a different flight connecting to Houston to get us home sooner. We were told by the gentleman at the check in that our correct boarding passes with our seats sitting all together would be given to us at the boarding desk. That was the biggest mistake ever to take this flight because we were then delayed 3 more hrs! Not only that but when I approached the next gentleman at the boarding desk in Houston he was super rude! He was yelling at me when I told them that "they in Dallas,the worker at the check in" told me to get my boarding passes in Houston. He kept yelling saying "there was nothing he could do that he could do that he didn't know who THEY were but that I was talking to him now and that's why he is saying" I tried explaining to him that I just wanted to make sure I got in the right flight home because this is what I was told to do by the employee in Dallas. Not only that but our connecting flight to Houston was horrible! The flight attendant (the male) was very very rude!!! He also was yelling at my niece and nephew when we were trying to put the carry on bags in the compartment. And telling us we could have anything underneath the seat when clearly we could have our personal item underneath. Overall we had the worst experience with United and will never again fly with them! I understand delays may happen but there's no need for the employees to be so rude. so much for their customers service!"
Cons: "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"
Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
Pros: "At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving."
Cons: "A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out."
Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."
Cons: "The united employee starting with the man in the ticket area by the gate. He was VERY rude and unprofessional. He was talking to me like was a dumb person. He was explaining to me that I could only take one bag on the plane and it was how he explained it to me that I did not like. United needs to work on getting rid of people like him, they are agitators."
Pros: "Round trip from logan to dallas for $230 was unmatchable."
Cons: "With radio communications issues on the plane cancelling my 6:30 flight my travel day grew about 6 hours longer then expected. But with that said as an auto mechanic i know this stuff happens all the time and its a head ache for everyone."
Pros: "The service from the staff to fix the issue created by bad information and they were super nice about the situation. My flight out to visit my son and his family was great ."
Cons: "In united club I was told to report to flight gate at 1715. I missed my flight because of bad information. This issue was corrected by some super nice employees st the gate counter. I've always gone to the club when have longer layover times I pay the day fee but this caused my time back home to be closer to midnight not the before 2200. To then top off the night I get home and my luggage was damaged. Just a really long and troubling trip back home."
Pros: "No issues"
Pros: "Flight was delayed an hour, but as little pick-me-up united offered free snacks and water to tide all the passengers over! So unusual to see, since generally it's just like "deal with it." Also the smaller plane was fast to board and de-board."
Cons: "Eh being delayed is always kind of annoying."
Cons: "I had to wait at the airport for 3 hours after arriving in New York because my bag was not placed on my flight while connecting in Houston."
Cons: "I was between two heavy set people and could barely move."
Pros: "Nice comfortable seating."
Cons: "Liked everything"
Pros: "Everything was great travel was a brezs"
Pros: "I arrived safely at my destination."
Cons: "I fully understand that weather and accompanying delays are unpredictable at best. But to be updated every 30 minutes over what turned into a 3 hour wait was frustrating. I appreciated the updates, but I could have done lots of fun things if I'd known the time would end up being 3 hours. Maybe you could work on the accuracy of your delays and how long it will really take. The flight attendants seemed as though they didn't even want to be there."
Cons: "Did not take flight, but couldn't reschedule because re-booking was more expensive than the original ticket."
Pros: "I like the fact that the pilot was being safe because of weather!"
Cons: "Waiting and figuring out what are plans with United to get us to Dulles Airport!"
Pros: "Dallas flight was 1 hour delayed, United landed in terminal C (C115) in Newark, flight to Hartford departed in terminal A (A26). People were running to catch the Newark to Hartford gate on the other side of the airport. I am surprise United hasn't beeen sued for this lack of consideration to their customers. Luckily I was not in a wheelchair to run across to the other side of the airport due to United delay. I wonder how a United employee would feel if ithis happened to them and their children or disabled parents. Flying is already stressful enough, experiencing a flight delay and forcing people to run like cattles in an airport only pushes people to drive rather then fly."
Cons: "Try placing inbound and departure United planes in the same terminal instead on on the other side of an airport. If you delay a flight, the departure flight should be delayed too to allow customers a fair chance to get home. Not everyone can run like Husain Bolt in an airport. Consider your future customers."
Pros: "Flight was great after sitting on tarmac In dallas for an hour.?missed my connection by seconds... I would have thought they could have held the plane for 5 min"
Pros: "Getting home, early"
Cons: "Flight was a hour late leaving, when I got to my destination my bag wasn't here due to just making my connection"
Pros: "The snacks"
Cons: "It was a really noisy flight because a little boy was crying in the back"
Pros: "The power outlets were a perfect way to be ready to arrive home. Great option of personal mobile device entertainment."
Cons: "No television on that flight."
Cons: "This flight was cancelled, so I can't say how the flight was. However, I can say that in my 20 years of travel, this was by far the worst, most stressful experience I have ever had. I was placed on 2 other flights with 2 other airlines and wasn't notified until AFTER I was already checking in with another airline (this is also after calling the airlines regarding the cancellation, several hours before heading to the airport). Worst experience. Do not recommend."
Cons: "The layover was quite short and I had to get from one terminal to another. Luckily, the directions I received were spot on and I arrived to my terminal just in time."
Pros: "Iam 53 not i to electronics much and to have no movue or music on the second longer flight is assinine most of the people o.n brd didnt have anything to do for the price i might as well just flown spirt and saved money"
Cons: "By removi g all inflyte movie and no hot food and no music your getting like Spirit. But cost alot more maby i need to go to them and just bring some food iam not electronics guy and most around me werent but a AM flight over 2 hrs should serve bot foid as well as a movie or at least have music to listen to"
Cons: "Pay for ticket and couldn't get a seat assignment. Had to go to the kiosk before my flight and try to get a seat. It processed for 5 minutes while I waited thinking it was stuck. Finally it told me there were no seats available unless I wanted to pay for upgrade. Gee I thought a seat came with the price of a ticket. Then there was no shoulder room in the seating and I am an average sized person. There was leg room because it was an exit row. Then they tried to sell me a round-trip ticket that was more costly than buying individual tickets. What a scam."