Plane was dirty - petri dish mold on window blind No choice of food seats uncomfortable for 6 + hours
The destination, the time and direct flight.
When I got to check in at the airport I found out I had to pay $100 per bag. This was never told to me when booking. I was also made aware that if I had booked my bag when I checked in on line each bag would have been 75$ . Of course I hadn't checked in on line and this was a huge surprise.
Flight crew was great! Food was better than most airlines I’ve flown. Seats were comfortable.
Having to pay for a glass of wine with dinner... every other airline I fly gives free alcoholic beverages
it was quiet and smooth for an English/Irish flight.
Horrific food; horribly tight seats on an E330;
The economy seats are more comfortable than average transatlantic flights on other airlines, albeit far from perfect. The meal was nicer too. The crew both onboard and on land was nice and attentive.
The entertainment system is slow and the selection of films to watch could be better.
it was quite comfortable
luggage got delayed by 2 days. No dresses to even wear. Plus lufthanse didn't know where my bags were.
entertainment was not working! the flight to Frankfurt was late and I missed the connection to rome! crew told me to run for the connection but ad the gate they told me they had already put me on a later flight! no need to run like crazy across the airport if they had me already booked me on a later flight! missed my train connection in rome to bari...asked the airport lufthansa rep. to put me on a flight to bari but they told me they couldn't do it although there was a flight available!
They don’t have order while boarding No space for the carry on- they didn’t ask to check them for free.
Service , on time
Staff were amazingly helpful n friendly. Food was yummy.
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