Pros: "The crew was magnificent"
Cons: "Be nice to offer a glass of water to your clients!!"
Pros: "Crew was friendly and the seats were roomier than I expected."
Pros: "Our flight attendants were awesome!!"
Cons: "A/C was a bit cold, but would rather be cold than hot."
Pros: "Not a whole lot."
Cons: "Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage."
Cons: "Over two hours delayed. Had to carry on carry off my bags that were heavy. Messed up my schedule. Had to incur extra charges at San Diego destination due to the inconvenience."
Pros: "Comfortable seats"
Pros: "On time flight."
Cons: "Security was overzealous. I didn't know the standards changed for how many ounces you could carry over three days. The normal ounces of liquid was no more than 4.0 ounces. I had no problem going through security with that amount of spray deodorant flying from IAW, Dulles. DFW airport security says the limit is no more than 3.4 ounces. So they kept my harmless deodorant. I need TSA to get on the same sheet of music worldwide. People don't have time or money to waste having to deal with different TSA standards everywhere they go."
Pros: "The crew was cordial and attentive"
Cons: "I understand it was a short flight, but don’t force me to buy either a movie or TV show. At least give me some free options."
Cons: "I booked my flight months in advance and paid for the leg room in the emergency row. I get a smaller plane and cramp seating. Wasn't sure why this happened and why I wasn't compensated for what I was charged for. Wondering if I need to change my regular air carrier now. I don't like small planes!"
Pros: "courtesy an comfort."
Pros: "That it was over"
Cons: "Dallas to Newark worst flight I ever had crew was rude they did not control the guest well they pretty much let them do whatever they wanted not safe."
Pros: "Free movies"
Cons: "Sat on plane for two hours after we boarded waiting to take off"
Cons: "There were no tvs on the diet flight you had to use your own device. On the second flight you had to pay to watch tv. It's free to watch movies in American Airlines!"
Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
Pros: "At all points in the process from check-in to exiting the plan, the staff was quick to step in and help with direction to keep everyone moving."
Cons: "A teacher was put into tears at the gate agent desk prior to boarding because she had a purse and a shopping bag but had a ticket that only allowed one bag that could not be a full roller board. I did see her eventually board wiping her tears away with a single bag, so she either paid the extra $50 or they figured something out."
Pros: "Friendly staff Easy boarding"
Cons: "The flight had no snacks. The seats werent comfortable."
Cons: "I wish my departure wasn't delayed by about 2 hours, but that's not the airline's fault."
Pros: "Round trip from logan to dallas for $230 was unmatchable."
Cons: "With radio communications issues on the plane cancelling my 6:30 flight my travel day grew about 6 hours longer then expected. But with that said as an auto mechanic i know this stuff happens all the time and its a head ache for everyone."
Pros: "The service from the staff to fix the issue created by bad information and they were super nice about the situation. My flight out to visit my son and his family was great ."
Cons: "In united club I was told to report to flight gate at 1715. I missed my flight because of bad information. This issue was corrected by some super nice employees st the gate counter. I've always gone to the club when have longer layover times I pay the day fee but this caused my time back home to be closer to midnight not the before 2200. To then top off the night I get home and my luggage was damaged. Just a really long and troubling trip back home."
Cons: "The was delayed three times without explanation."
Pros: "No issues"
Pros: "I liked that my flights were on time! We even arrived earlier."
Cons: "The woman when boarding the plane in Chicago was very rude. Crew is not friendly! We received one glass of soda, they do not give you the whole can and one small snack. In Delta they give you the whole can and they give you 3 snacks. If I have a choice I will not fly United again."
Pros: "Arrived early which was great. Thank you"
Pros: "Nice comfortable seating."
Cons: "Liked everything"
Pros: "quick and landed on time"
Cons: "should serve a small breakfast item"
Pros: "Great flight. Flight attendants were great"
Cons: "Did not take flight, but couldn't reschedule because re-booking was more expensive than the original ticket."
Pros: "Roomy and new seats Courteous and on time service."
Pros: "Flight was great after sitting on tarmac In dallas for an hour.?missed my connection by seconds... I would have thought they could have held the plane for 5 min"
Cons: "Packed in like sardines. This is not comfortable."
Pros: "Respect for military personnel and disabilities."
Cons: "Seating arrangement for economy passenger."
Pros: "The snacks"
Cons: "It was a really noisy flight because a little boy was crying in the back"
Pros: "Convenience. And smooth travel"
Cons: "The flight was delayed numerous times. I lost my connection twice. At the end, they transferred me to American Airlines. I spent 10 hours in the airport and they didn't even give me a voucher to eat. It was a terrible and stressful day for me."
Cons: "The layover was quite short and I had to get from one terminal to another. Luckily, the directions I received were spot on and I arrived to my terminal just in time."
Pros: "Everyone was very friendly"
Cons: "Pay for ticket and couldn't get a seat assignment. Had to go to the kiosk before my flight and try to get a seat. It processed for 5 minutes while I waited thinking it was stuck. Finally it told me there were no seats available unless I wanted to pay for upgrade. Gee I thought a seat came with the price of a ticket. Then there was no shoulder room in the seating and I am an average sized person. There was leg room because it was an exit row. Then they tried to sell me a round-trip ticket that was more costly than buying individual tickets. What a scam."
Pros: "Not one thing."
Cons: "I chose to fly UA back from a trip to Fort Worth because your price was cheaper than the airline I normally use. Boy do I know why! You have the rudest staff I have ever encountered. My day started out at 6:30am with one of your staff members rudely telling me I had to check my bag, which met all of the dimension requirements you put in place, because two notches on the back side of the carry on did not allow it to completely slide into the display. This women waited until you were halfway through the security line to call you back and make you measure the suitcase. So then you had to walk back through a long line and find yourself even FURTHER back in the line to get through security. She was so unprofessional- not compassionate, unpleasant attitude, and was all about making sure as many people as possible had to pay the extra $25 for a checked bag. The person I flew with is a military wife and you would not honor the free checked bag because her husband was not on the trip and this policy was not included anywhere on her flight documents. Again, the "customer service" reps were rude to her about this and she had to pay the $25 to check her bag. You do not believe in offering quality customer service or ensuring that we have a pleasant experience, you want our money and look to us as an opportunity to make a dollar. Never again!!!"
Cons: "My son ( a minor) was held over in Denver airport for over 12 hours because of delays and cancellations. Not once did your United crew or service workers offer him a meal voucher. This is absolutely wrong. This was my son's first flight alone and he also could not find any venders open to buy food. I will NEVER fly United again and will tell all friends and relatives about your inconsideration to minor passengers who are too shy to ask for help.!"
Cons: "EXTREME LACK OF LEG ROOM"
Cons: "Need more leg room."
Cons: "Although it did not happy to me personally, one of the flight attendants had a bit of an attitude towards several other passengers."