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Pros: Better food with Kenyan flavor

Cons: No Kenyan food

Pros: The plane is quite comfortable

Cons: Boarding and keeping time.

Pros: I liked their service and more so, there orange juice

Cons: Since this was a short flight , I don’t have much comment.

Pros: Smooth and comfortable flight!

Cons: Crew should take diversity training, they tend to treat white people better than people of color. Also this flight was delayed and communication was poor, no crew were on sight during the time on ground! The selection of movies was so poor. KQ is really a stingy airline, 15 hrs flight and no amenity kit! Smh

Cons: There was a disruption with the audio system.

Pros: Fast gate work.

Cons: Lost luggage and the food and silent movie option (no headphones provided for overhead movie)

Cons: Entertainment is non existent. Plane is tatty.

Pros: Land crew attention was polite and nice

Cons: Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking

Pros: Newer plane, clean

Cons: No air conditioning on the plane

Cons: The food could be improved and the movie collection could be updated

Pros: The airplane was quite nice and comfy.

Cons: Late departure led to missed connections, but Kenya Airways did not provide much assistance with this. No-one on hand to upon disembarkation to help affected passengers. I just managed to get my onward flight, but my baggage did not make it, so I am awaiting that.

Cons: USB connection was not working from my seat

Pros: Crew was super nice. The woman at check-in gave us bulkhead seats so my friend and I could sit together. With this, we were able to board first to get plenty of space in the overhead bins. Food and flight entertainment were free and definitely better than average.

Pros: The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room

Cons: The food could have been better. Honestly much better

Pros: The crew was amazing. The crew is an asset to the airline

Cons: Boarding is chaotic.

Pros: the drinks

Cons: reduce on the spices in the food or provide different options.

Pros: The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable.

Cons: The food could have been better and the crew attention and assistance to the passengers.

Pros: G

Cons: G

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: Crew was very nice, very helpful

Cons: 3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience

Pros: Nice crew. Smooth flight :)

Pros: The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous.

Cons: See above

Pros: We had a ridiculously tight transit, arriving in Addis Ababa 20 minutes before our Madrid flight was meant to depart, and I was amazed by the outstanding support and assistance provided by the ground staff. Every single person who was meant to make the connecting flight did—and our luggage did too!

Pros: I love the entertainment and frequent availability of food and drinks

Cons: The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair

Cons: There was a disruption with the audio system.

Cons: There is no phone charging or entertainment. Also couldn't bring on carry-on sized bags with wheels and were forced to check them.

Pros: Seats small uncomfortable

Cons: Bigger seats.

Pros: Your crew were great.

Pros: everything was pretty adequate

Cons: they skipped me when they passed out food and never came back.

Pros: The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable.

Cons: The food could have been better and the crew attention and assistance to the passengers.

Cons: Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding.

Pros: Crew was very nice, very helpful

Cons: 3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience

Pros: flight was on time

Cons: Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter.

Pros: Nothing

Cons: Everything starting from the check in to on board restrooms

Pros: Crew was helpful. I had 3 seats to myself, so yes. Seating was amazing.

Cons: The lunch - tooo much rice no sauce. Food was okay. The sandwich was good.

Pros: I liked the fligth attendant

Cons: No Gin & Tonic Bus transfer to airplane for international flight? Twice...?

Pros: The food was good, seats were quite comfortable and the crew was awesome

Cons: The entertainment was not that great

Pros: Very good,on time good service

Cons: Better seats on business in boing 737 800

Pros: Very conformable and quiet.

Cons: Nothing very nice flight.

Pros: The crew were ok but took ages to help you

Cons: faster service in the plane

Pros: Comfortable seat and fairly friendly crew

Cons: Better reception and understanding at the airport. The staffs are not considerate.

Pros: Crew was really great - helpful and kind.

Cons: Both flights delayed which meant I missed my connecting flight. Stuck in Rome airport for several hours with no information about rescheduled flight. Finally figured it out with help of Rome airport information desk.