It was easy going check in was easy and pretty fast entertainment was up to date on movies and food was ok
Premium Economy seats were more comfortable than other airlines I have recently been on. Great staff. Food was unremarkable.
From checking at the airport to end of flights, attentive and caring personnel, comfortable seating, great food. I plan on using EVA again. Thank you, all.
Very nice, I feel I got good value for the price.
Amazing one of the best airlines i have ever traveled with. I live with medical issues called psoriatic arthritis and was in pain on the flight. The flight crew made sure I had fresh ice pack ever hour. Going above an beyond with service and care ⭐️⭐️⭐️⭐️⭐️.
Certain flight crew member were rude and short with me when I asked questions.
We were very impressed with the modern plane its amenities, as well as the services of flight attendants.
Everything was great, however the seats in the back are very small. Not as Comfortable as I would have liked.
everything was so good! Especially Food. It was the best I've ever had! However,I requested to add mileage point to Star alliance group ANA; it hasn't been added yet.... 😞
The crew very accommodating and food too is good. Keep up the good work
Excellent crew, food and comfort from LA to Narita. Flight from Narita to Manila was just okay, Food and comfort needs to improve. The business class was not comfortable.
Lots of leg room in premium. Departed exactly on time. Friendly crew.
My connecting flight from CTS to Narita was late and I missed my connection. A very nice agent met me when I deplaned and ensured that I caught the next flight back to SFO. Fantastic customer service :)
Cabin Crew was excellent. They took care of everything requested. Flight was good
I didn’t know that my connecting flight from Japan to Hawaii was at a different airport - arrived in Haneda (ticket said Tokyo but didn’t notice the airport name) and had to get my bags and go out of immigration and back in to go to Narita airport 2 hours away. Such a hassle and SOOO confusing and complicated. Check your airports IN ADVANCE and NEVER book if you have to change airports. 40+ years of flying and first time had this. Never again. ANA is great but booking agencies will sell you a connection that you have a good chance of missing - even under the best circumstances.
I was charged $200 for a 2nd checked bag, which is unreasonably high and feels like price gouging. Other than that the experience was excellent.
The ROOM was great. We would love to have it on all of our flights. LOL
I would prefer to fly with Japanese airlines over American ones. They have better food and service overall
I was too late to get onto this flight. Kayak shouldn't let you book a connecting international to domestic flight when flying ANA. Your domestic flight could be in a different terminal and you won't make it because you have to go through immigration and customs.
United Airlines crew members do not know how to deal with emergency situation that caused our flight delay. For example, they should have asked the maintenance or seat belt repair personnel to come and fix the seat belt while they were looking for a volunteer to book another flight.
Not as good as I expected, I couldn't use the screen to watch movies or anything else because it wasn't 'STEADY' AT ALL, it moved every single time that the passenger who sat on that seat moved, that caused me fell dizzy and nauseous when I tried to use it, so I ended up with only sleeping and eating with no entertainment all my haul flight on premium economy seat, plus the passenger who sat next to me, she just loved to spread her very long hair down on my shoulder, face, arm, sometimes her hair just whacked my face till I really wanted to offer her my hairband!, super annoying 😑 and that my bad experience with that flight.
The flights were on time and the cabin crew were very nice. The only downside was that the food was not good.
Good pilot and crew. No food or beverage on this flight Entertainment is via own device thru plane's wifi.
My plans changed and I tried to cancel or change the flight for credit but was giving the run around and denied . Not great
Excellent service, excellent food and beverage options, plenty of leg room
Checking in as an international flyer is a bit tedious
I was so hungry , from Boston to Tokyo, only 2 big food .
It was okay, short flight so nothing much to comment.
The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.
Good experience for economy transpacific. Reasonable comfortable seats. Food was not as good as I expected or had on other prior transpacific flights but likely attribute that to rising cost of supplies. Staff is courteous. Overall, very good.
Very bad Instead 22 hour it take me more that 35 hour to arrive from Los Angeles to Phuket and they changed my flight in Hong Kong to Shanghai china and in order to get my bag I was forced to vet china visa entrry
There could have been more options on the entertainment section Nothing was available for non English speaking passengers
great experience. better than all other airlines flying this route.
I didn't have much experience with Cathay Pacific airlines because of delay and missed connections, the bulk of the trip was on Japan Airlines.
Flight delayed first from bad weather, then after boarding there was a problem with the plane. We had to get off and onto another plane...connections were missed and the trip took an additional 10 hours!! Pre-paid seatting was not honored due ro last minute carrier changes. Most of the trip was on Japan Airline.
Crew and food were great in-flight. We had a 2 hour delay, no communication, and just got left in a limbo. The crew arrived late and they were running checkouts on the plane (which is important, but why not doing it earlier?) Cathay did nothing to about the delay, and a lot of people missed their connection flights. I had to run and got stuck at checkpoint, which made my entire trip very unpleasant. Got to my gate 5 mins prior to them closing it.
I wish there were more bathrooms available on these larger carriers.
My flight was suppose to be at 7:45pm to fly but it didnt fly out until 8:55 to dallas so then all of my other flights was late and delay ihad to wait at the airport for extra 14 hours to be able to get on a different plane
There were delays at boarding and landing. These events resulted in a tight transfer time in HK. Poor signage for transfers. Finally, lost luggage at final destination.
It was good. The planes needed to be updated though, they were dated and the entertainment systems were old. Service was amazing. The pre-booked meals were lacklustre.
The seats are too uncomfortable for anyone over 5ft 8in. I'm 5'10" with a back and hip issue and I was in pai for the full duration of the flight.
Flight was on time and the meal and service were good.
The accessible bathroom should be visible to people in Economy class.
Lexus in first class was absolutely amazing! Beat flight attendant i’ve ever seen.
the plane was so hot!! the air-conditioning was barely blowing. The flight was delayed, and we had to sit on the hot plane before take off for an extended amount of time, waiting on international passengers. Would not have been so bad if it was not so hot. They said it would get better after take off, but it did not.
did not have enough meal for first class passengers so offer us snack
Old equipment, needs upgrade and seat comfort. Internet didn't work 75% or the time.
Update to handle the delay was very bad, crews no smiles or welcome or thanks. Don’t care attitude
No gates avail at DFW so our incoming had to wait 30 mins for a plane to push back because they Had mechanical. We boarded 90 mins delayed and then we had a mechanical. Come on American…do better. Also at my seat the tray table had not been cleaned. Floor had not been cleaned. But captain and flight Att were very picture and apologetic.
Flight was canceled. I asked to be rerouted to OKC and then took an Uber.
