I really love this flight... it was the dreamliner... we enjoyed using our miles for the upgrade and splurging due to the holidays.
The quality of the airplane.
My wife forgot her colt in the airplane and went back half hour later and the airline could not find it.
Crew helped and followed up on fixing my entertainment Thanks!!
If you are not able to pay a Executive but still need more confort, I recommend pay more for comfort seat!
It is not Latam fault, but some customers doesn't respect the privacy and try to be in silence in a night flight...
In flight entertainment system and food was good. I appreciated that they had a vegetarian option available.
We had booked through SAA but then they codeshared with LATAM. Our e-tickets included an online booking code, but then this is not accepted on the LATAM website where one has to go for early check-in, or to check-in using the machines at the airport. Latam had very few agents at the check-in so there were long lines of people waiting. Then, even though this was our return flight with them, LATAM's system wouldn't recognize the names of our two children. So we spent more than an hour at the check-in desk. By the time they cleared us they had then lost all of our seat reservations, so we had tickets for all over the plane and had to then work with the attendants on board to at least get one child with each parent. There was a 6 hour delay in leaving. LATAM said they had to ensure that their emergency landing options on the route where accessible and apparently there was bad weather in Abijan. SAA though left on the same route just before we were scheduled to leave and presumably arrived on time. I don't know why they were ok to go but LATAM was not. We had to wait two hours before they gave food vouchers. The food was good but could only come from one restaurant. It had limited choices and very long lines after an entire planeload of people descended on it. Apparently also little was done to rebook us on our connecting flights, though the SA agent in J'burg scrambles and got us on the next flight.
Dallas/Ft Worth & other airports (DFW) United States
São Paulo Viracopos (VCP) Brazil
|Flights Arrive in||São Paulo Viracopos|
|Flights Depart from||Dallas/Ft Worth & other airports|
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