Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
TV monitors are very old. Touchpad does jot work well.
Pros: "Not satisfied"
Cons: "Need improvements"
Cons: "Again very impressed with Qatar Airways service on the board"
Pros: "Crew, food."
Cons: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Pros: "Most of the crew was really nice and the entertainment choice was great."
Cons: "Asian Vegetarian meal was so-so. Dessert is never good for special meals. Boarding was particularly annoying as there was a document verification line and then the actual check-in. Even if you've done online check-in the document verification people will shout at you and tell you to line up."
Cons: "Excellent service and stuff"
Pros: "Amazing except for the entertainment it was horrible"
Cons: "Entertainment system , 6 hours flight without entertainment is tough"
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Pros: "the staff were friendly and accomplished good travel nothing was too much for them."
Pros: "Qatae Airways is second to non as always"
Cons: "Theyt cancelled my trip"
Pros: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Cons: "It was mostly a good experience."
Pros: "On time and efficient"
Cons: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Pros: "All of it was great!"
Pros: "Leg space seat near the emergency exist. Courteous staff"
Cons: "Food quality could be better"
Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"
Cons: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Pros: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Cons: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Pros: "Love it. Newer airplane; state of the art high-tech."
Pros: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Pros: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Cons: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Pros: "Lo mejor de estos vuelos es sin dudad el servicio del personal de vuelo, son muy amables y se esmeran en mantener cómodo a todo el mundo, te dan botellitas de agua, jugo, hielo, lo que pidas."
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Pros: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Cons: "Read on the left."
Cons: "The food was not that great, I asked for non veg Hindu , it was very bland and tasted like fake chicken!"
Cons: "Food choices could be better."
Pros: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Cons: "Steep decline in food quality"
Cons: "Boarding staff give us wrong advice to make extra money from the passenger. They also pressurized us to decide quickly. our each check in baggage was over weight 1 KG or less than 1 KG due to faulty scale at home. Instead of giving us a choice or advice that you are allowed two more hand bags. They pressurized us to make one baggage over weight from all 7 bags and harassed us to do it quickly because they are closing counter in 20 minutes. That's how they charged me another $65. Also they lied on the counter that your seats are in a row but when i went into the plane our seats were separate. Lesson learned don't trust the person over the counter of Qatar airways."
Pros: "Perfect landing."
Cons: "My seat was too far from Toilet.."
Pros: "the best air line I've ever been"
Pros: "The flight was short but the plane was well maintained and the crew was accommodating."
Cons: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Cons: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Pros: "The crew were excellent"
Cons: "The plane was too small and lots of turbulence"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Pros: "Qatar Airways is always impressing"
Cons: "Nothing at all"
Pros: "Excellent aiways"
Cons: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."
Pros: "I like it."
Cons: "No problem"
Cons: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Pros: "Staff for the most part. Food and entertainment"
Cons: "Baggage loading was terrible. Way too much was allowed in the cabin. With numerous small duty free items placed overhead. I had to have my back pack blocking my legs for 5 1/2 hours."
Pros: "Leaving Doha was excellent"
Cons: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Pros: "I think in plain should serve international food not only Indian spicy one. may some do not like spicy"
Pros: "The flight wasn't full...which is NOT the usual experience, and it is NOT something any airline could plan, or would want to, obviously! But it made all the difference in the world, to have room to stretch out and sleep on extra seats, place extra items (books, clothing, pastimes etc) nearby and not feel like a freak to get a stowed carry-on down from the rack. The graphics technology, especially the range of choices and the convenience of the screen, were unparalleled. The crew was top notch."
Cons: "This is really goofy...pie-in-the-sky dreaming for the "Dreamliner". If there were somewhere to place an exercise device, like a compact treadmill or even a step-up item with video instructor, it would be the icing on the cake. Also, it seemed as if the crew was a little stingy with the water, for some reason. It's hard for the air not to be super-dry, so it's really important to have plenty of water on hand. Maybe there's a protocol for when the plane is fully loaded...when the lavatory facilties' use would be strained. That was not the case here."
Cons: "Flight delay and postponed my journey more than three hours without any compensation"
Pros: "very good as expected"
Pros: "The food and entertainment on board was the best I’ve ever experienced on a flight."
Cons: "The headset didn’t work properly so had to listen to music and movies through half the earphones."
Pros: "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
Cons: "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Pros: "Could not fault the staff one iota. Incredibly attentive to their customers, graceful and supportive. The supervisor get a special mention as he helped me with eating my meals with a sleeping toddler and even held her for me while I spent a penny. I have never felt more cared for by a group of complete strangers in my life! Thank you. You literally saved my sanity!"
Cons: "Nothing to fault at all on this flight. Food was great, staff were hard working and magical unicorns."
Pros: "Ice entertainment is great"
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pros: "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
Pros: "a vast improvement on the flydubai flight that took me there"
Cons: "Boarding announcements weren’t clear and boarding was not separated by zone."
Pros: "I enjoyed the service on board including the stability of the plane"
Pros: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Cons: "I didn't like my seat placement this time round. Was put in the seat infront of business class as no other option. Really uncomfortable."
Pros: "The individual were uniform polite and professional, even in the economy section of the craft which is not always the case in some airlines. Boarding and deplaning via two entry / access points; something all airlines should seek to do."
Cons: "Things like the plane layout which focuses on maximizing seating space over common space like toilets (not enough) and cross craft aisles so crew and passengers could do more than just one thing at a time; issues the crew had nothing to do with. Rather plane designers being pushed to maximize seats over all else."
Cons: "The crew was not friendly and very slow. I was flying with an infant and a child and have had excellent experiences on a number of other less expensive airlines and I am disappointed that I had bad service on Emirates business class."
Cons: "Flight was really hot ; i was almost suffocating. They kept the AC closed for an hour till the take off !! Wayer surved was hot ! Disappointing experience unfortunatly!!"
Pros: "The food this time was amazing...The time of boarding was good. No delays"
Cons: "The touch screens were hanging making it difficult to watch movies. Also they served a lot of booze to people and one of my neighbours vomited in arrival. It was a mess"
Pros: "crew food"
Cons: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Cons: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"
Cons: "Seat a little uncomfortable even with mattress. Food not great."
Pros: "I loved the bigger screens and the fact that I could watch movies from the monument I boarded and did not have to wait until take off! I also loved the use of real cutlery in economy. The flight was fantastic. The toilets in economy are spacious too."
Cons: "The leg room could be a wee bit better. Then again, I was in economy."
Pros: "The crew make Emirates great.....but the tools they have make the job easy."
Cons: "Found the seatbelt a little tight when sleeping, as it has to go over the blanket"
Pros: "Food nd entertainment"
Cons: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Pros: "They boarded us very fast."
Cons: "The food is same"
Pros: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Cons: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Cons: "Baggage collection slow still waiting"
Pros: "Great entertainment. Crew was calm and professional."
Cons: "Food was ok, but I've had a lot better on Emirates. Low carb options would make it amazing."
Pros: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
Pros: "A380 Emirates get better every time"
Cons: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
Pros: "The Airbus was very good -as comfortable as possible in Economy."
Cons: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Pros: "Everything is wonderful"
Cons: "Tight Economy Class seats"
Pros: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Cons: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Pros: "i liked the neatness and welcome"
Cons: "i did not like the food"
Pros: "Everything was amazing."
Cons: "Nothing. Great flights"
Cons: "The flight was delayed twice and then cancelled. Not a big deal. But there was only 1 ground staff to deal with the 250+ passengers. No other emirates personnel were around. It was chaotic and confusing. We finally arrived home at 10pm local time."
Cons: "Crew was pathetic with no compassion towards customer."
Cons: "Us passengers are obviously an inconvenience to the crew"
Pros: "Comfort and space inside aircraft is excellent, very good entertaiment and movies"
Cons: "Some stewardesses were in a bad mood and responded badly to passengers"
Cons: "food needs imporvement in EK in general"
Pros: "Nothing good to mention"
Cons: "Check in counter staff are more aggressive than their passenger. Dealing with the passenger/customer with respect and in a polite manner must be applied."
Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."
Pros: "The various American airlines have SO far to go to compare with Emirates (and other non-US airlines). One gets treated coldly and with irritation or disdain on American carriers commonly, while Emirates service staff are all professional, confident, pleasant and always have time to help you, handle small requests, or provide you that little extra. They understand service, and provide it as between equal professionals. Service staff in the US seem to think actually providing good service is demeaning, so they waste everyone's time and happiness making sure you know that you're no better than them. It's pathetic and immature. Emirates utterly rocks. And the price was better than all the US airlines. What's not to like?"
Cons: "I didn't get food Jain veg. Please include it in your menue"
Pros: "good baby gifts"
Cons: "a bassinet brought for 40 minutes before landing. Forgot to feed. I had to demand a meal for me and the baby and toddler. In the cabin cold. With this flight crew the flight attendants did not like."
Missed connection due to a 1,5 hours delay of first flight, resulting in a 24 hours delay at destination. Poor assistance at the airport. Long wait, with not even internet connection. Awful experience.
Flight delayed about 45 minutes. Notifications within SSH airport were virtually nonexistent. Had to recognize on our own that our gate was flipped with the next one over. No visible signage changes, no announcements (that we could hear), and both planes boarded simultaneously. Confusing, but we figured it out. Otherwise all was fine.
It was so hot. No pillows were available and when asked for a blanket instead there were no blankets available as well
Pros: "I was a nice flight"
Cons: "If was more internment would be better"
Pros: "Actually everything"
Pros: "the business class seat setting of the new dreamliner the plane is brand new flight schedule was ok"
Cons: "crew must be better trained quality of food should be improved entertainment system should have richer content"
Pros: "Everything was great. Staff of ground services for last security hand bags and passengers checks, documents final checks and all were with great flow, smiles and so professional. Hospitality from cabin crew, cleanliness, food portions and taste were great. Comfortable seats and elite shading side windows. Everything was sooo great. This really escalades recommendations for EgyptAir"
Cons: "The heavy touch down upon landing, could have been a little bit smoother. That was not a big deal at all."
Cons: "How you book for me two tickets and you take the money for same day going and retuning"
Pros: "Crew was courteous"
Cons: "Better movies"
Pros: "New planes"
Pros: "The crew was amazing, but the sit was uncomfortable"
Cons: "Since it's along trip the sits should be adjustable not to be straight throughout to avoid back pain"
Cons: "Almost ok"
Pros: "The airplane was specious and comfortable and the crew are extremely nice people"
Cons: "We took off later than the expected time wäbut we and that‘s not I‘m used to from egyptair but eventually we reached our destination in the mean expected time, also the landing was a bit harsh and we felt it all"
Pros: "Good crew. New plane."
Cons: "Leg space was tiny. Uncomfortable seat."
Pros: "I didn’t like anything. Very unfriendly flight attendants. Late departure"
Pros: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Cons: "Not charger ports, or entertainment of any kind."
Pros: "The plane dream liner"
Pros: "The seat, the space, the crew and the window"
Cons: "For the food, not all of the people eating eggs.. some of them vomit because of it."
Pros: "I got an exit seat and it was comfortable and spacious. The crew was really nice"
Cons: "Food choices. Only two options for lunch unless pre-ordered"
Pros: "The plane was overbooked"
Cons: "I don’t think with airline like you could do something."
Cons: "THE FOOD WAS REALLY BAD , AND THE AC WAS EXTREMELY COLD"
Pros: "Sericve level on the plane and staff attitude and addition new brand plane 787"
Cons: "Departure on time"
Pros: "Trip was comfy and swift .. crew are friendly and flight is nice and clean"
Cons: "Food is average"
Pros: "The seat was comfortable the boarding crew was so helpful"
Pros: "Good price. Direct flight. Decent food."
Cons: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."
Pros: "Being done."
Cons: "Being thirsty."
Pros: "The flight is on time"
Cons: "their food is very nasty"
Pros: "It’s alwa on time"
Cons: "Nothing really"
Pros: "This flight was on time and the in-flight service was really nice. I really appreciate it when Egypt Air flights are on time. Thank you."
Pros: "Comfort, service."
Cons: "No wifi"
Pros: "Bathroom was clean, food choices, good entertainment"
Cons: "Food was not hot, left late"
Cons: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Cons: "I chipped my tooth eating your food and no one could help me except to say sorry"
Pros: "Appreciate the hot breakfast that was served."
Cons: "Boarding process can be improved."
Pros: "Nothing they do to exchange the time except by baying 200 rial Oman"
Pros: "Nice plane, helpful crew. good entertainment"
Pros: "Boarding process extremely fast, starting from check-in till boarding. Take-Off on time. Very smooth landing."
Cons: "Crew lacks practical experince, especially clear due to the that flight was almost fully booked. Some lack of control or responding to passengers eventually was clear."
Cons: "The pilot was most defnitely smoking, air was circulated in the cabin."
Pros: "sincere smile from crew"
Cons: "by force shutting of windows, was boaring"
Cons: "Middle chairs is very narrow"
Pros: "The crew whas nice but smill od airplane whas very bad"
Cons: "Upgrade the airplanes"
Pros: "Good service in flight. Better food than most"
Cons: "Airport handling"
Cons: "تاخير اكثر من 3 ساعات"
Pros: "Provided lunch on an 1.5 hr flight! I thought that was awesome."
Cons: "No complaints!"
Pros: "Business class seat was very comfortable, crew very friendly"
Pros: "You get out to change flight and you go back to the same plane"
Cons: "No English subtitles on TV or movies"
Pros: "The crew on flight was nice"
Cons: "Same cannot be said for ground staff including managers. I had to explain several times that crowds are a trigger for my son with autism. I asked for preferential boarding, was given any. Asked for assistance with security, this was only given after I had to fight for it. Staff need to be aware that when we ask for it, it’s not because we want preferential treatment, we are trying to avoid a meltdown for our kids that get super stressed out by situations such as these. My child cannot stand still for long and runs away. When I stopped him to talk him though the process so he doesn’t run, we got hurried. Empathy will go a long way...."
Cons: "My son has a DPNA for traveling - none of the airline staff was aware of it or what it even means. Traveling with children with disabilities is hard enough, airline and ground staff should not make it more difficult."
Cons: "Asked for water 2 x with none ever brought"
Pros: "The seats were comfortable and spacious"
Pros: "Good flight and really comfortable. Rate 5 star"
Cons: "Very satisfied on my travel from London to Muscat"
Cons: "Back to back delayed flights, no entertainment, no food or drinks, slow luggage delivery, etc"
Pros: "Movies in the entertainment screen."
Cons: "At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again."
Pros: "food was ok and ample."
Cons: "window seat bad for me as I stand frequently. Cramped leg room Seperated from my wife"
Cons: "Meals, Bathrooms."
Pros: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Cons: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."
Pros: "entertainment, good movie choices"
Cons: "here is where they get you, yes, super cheap flight and 2 checked bags included, but you are only allowed 15kg a bag! you have to buy 20kg bags!"
Cons: "Poor service Not adhering to time Very bad air conditioning"
Cons: "Poor service Not adhering to time Very bad air conditioning"
Cons: "First time in my life that the airplane food was cold. There also was no in flight entertainment."
Pros: "As above."
Cons: "As above."
Cons: "Immigration at MCT - too many flights at the same time."
Cons: "All ok"
Pros: "Ease of transfer and information"
Cons: "No option on dietary requirements"
Cons: "Problems with our extra legroom being allocated at the check in desk as oman employ a 3rd party called option town to handle this process. Numerous broken tv screens on the aircraft preventing passengers from watching tv. Losing our baggage for over 2 days. Creaking tv screens prevent passengers from sleeping. Leaking emergency exits that cover passengers in condensation."
Pros: "Good aircraft from Muscat to Bangkok"
Cons: "The food was really sad"
Pros: "The stopover was short ."
Cons: "The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly."
Pros: "Every thing was as per as mentioned g"
Cons: "So far good experience"
Pros: "Excelleng servive"
Cons: "The flight was cancelled. There was an overnight delay of 8 hours until the next flight. During the flight, the young male cabin crew spent more time sitting and chatting with other young male passengers and not attending to there duties. I will not fight on another Oman Air flight if this is the way you conduct business."
Pros: "Didn't have any issues during the 8-hour flight. It was smooth all the way"
Cons: "There was a slight delay before we took off. Pilot said it was something about documents. there was a crying baby all throughout the flight"
Pros: "Service was the best"
Cons: "Everything was perfect"
Pros: "Cleanliness and Staff treated"
Cons: "space of Place of departure area and the waiting places are very crowded there were people sitting on the ground and also delay in flying."
Pros: "Better options in A/V meal"
Cons: "1. Waiting in a closed doors transfer bus w/o AC 15+ min just in front of the plane because it wasn't ready for the passengers. (Unaceptable) 2. Flight attendant unable to pick an organized trashbag politely given to her(unaceptable) ; next time all trash will be left in the seat like all passengers do."
Cons: "The airport is conjugated."
Pros: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Cons: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."
Cons: "Bad, flight was delayed by an hour without announcement. Further another 10 mins wait due to some problem at aero bridge. Overall poor."
Pros: "Not much"
Cons: "Less legroom than usual/expected. Crew was fine but wasn't too proactive and took quite a while to get things going regarding food/beverages."
Pros: "The same... good flight"
Pros: "It is worth it to pay a little more for exit seats. They were very comfortable. The agents at checkin were very helpful. I came with a backpack, a roller bag I often can carry on and another bag to check.The bag allowance was just one to check. They wouldn't let me carry on my roller bag because it was too heavy. They encouraged me first to rearrange the luggage to make the one light enough to carry on, by putting some in the other bag that was being checked, But I explained that bag was already full. So they urged me to get my two bags wrapped together so that there would not be an extra bag charge. The ticket agent also came out to look for me---I hadn't realized they boarded so early---and walked with me to the gate. That was very nice of them. There were snacks and beverages on both flights and friendly stewardesses, and lots of movies to choose from."
Cons: "The second flight I didn't get the exit seats and was a bit cramped, but that was a shorter flight, so it didn't matter much."
Pros: "The price was great. Nothing not to like about my experience."
Cons: "Although they claimed to be affiliated to StarAlliance, they were not able to include my StarAlliance membership number."
Pros: "Everything was awesome!"
Cons: "What airline in 2017 requires you to present your credit card if booked using CC at time of bording, then takes 20 minutes to verify this? Oman air does. In addition, they called me to tell me my flight time changed and so decided to push the flight back one day, so they rebooked me. Then at airport was told i missed my flight...completely maddening and had to throw a fit before they finally booked us on the flight we were told by phone we had yet didnt seem to register in their systems."
Cons: "Flight did not take off due to technical prOblems with the plane. Looking to get a refund but very bad response rate."
Pros: "Prompt; good leg room; decent food on each leg of the flight"
Cons: "No complaints"
Pros: "Plane took off an hour late. Confusion among boarding agents at the gate. Old aircraft."
Pros: "A/C in aircraft was not adequate when aircraft on ground"
Pros: "Airline service was good and on-time. Food was OK. Amenity kits provided like toothbrush good. Aircraft clean. Cheaper fares than others."
Cons: "Not being able to secure seat before 24 hours. Use of busses at Muscat airport made boarding and de-planing slow. In Flight entertainment limited choice. Much poorer than Emirates or Qatar. B787 Dreamliner system better than A330 aircraft. Some USB port not working. At least 1 toilet out of order whole flight."
Pros: "The plane was very comfortable and the crew was friendly."
Pros: "crew tried to make the best of limited resources."
Cons: "no individual entertainment. restroom facilities limited."
Pros: "seats were very comfortable and good leg room"
Cons: "food was not the best. entertainment was ok"
Pros: "Crew was very professional and helpful"
Cons: "Everything met or exceeded my expectations."
Cons: "Better seat More friendly crew"
Pros: "The warm towel given for the hands and face at the beiginning was a nice surprise treat. Great also that blankets and headphones were provided."
Cons: "More food variety as some items ran out as they got to the back of the plane"
Pros: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Cons: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Pros: "It’s acctually the second time , just last week 23rd , our flight with delta got delayed that made us missed our connecting flight and I had to pass through Nairobi, female crew serving snacks came over to me with snacks and told me I ordered low fat food which I did and I asked her if it was ok if I had chicken that day she insisted that had ordered low fat mean and that’s what she has to serve me and I had to tell her again I needed chicken, she started arguing with me over snacks she got offended and she just threw food in my hand almost dropped to the floor , I think that was not professional at all. And today again coming to Nairobi the female crew came over serving snacks again and requested if I could have some wet wipes my hands were dirty dirty because had seen a crew handing out with to the people in the front raw but she answered me it was in the bank and she kept on and I again asked the male crew and he explained to me that they mostly don’t give wet wipes for short flights but I had wet wipes when I flew to Nairobi from Amsterdam and I had too when I left Nairobi to Uganda , what’s the point of serving foods when passengers gotta eat with dirty hands , and today again-the same female crew skipped the first raw of two males with snacks who were seated in front of us and even if they told her they missed the snacks, she stood there and called the male crew just unprofessionally to bring the snacks for the gentleman and she just never cared . I think they should do better thanks ."
Cons: "They should be more professional and friendly to people they act like they don’t care sometimes ."
Cons: "Seats are not comfortable for a 14 hour flight. One meal was served 1 hour before landing, Need for more drinks and food during a 14 hour flight. Flight was held at gate for 45 minutes before takeoff without explanation. Luggage was not transferred from a connecting flight."
Pros: "The gate crew was helpful"
Cons: "Earlier notification of 7 hour wait time due to delay."
Pros: "The crew was amazing. Smooth take off and landing"
Cons: "Meal options. The only available options were sandwiches. A bag of nuts would have been nice"
Pros: "The crew was great, and greeted passengers with a smile."
Cons: "Should add more updated content in their inflight entertainment"
Pros: "I got a free upgrade."
Pros: "I loved how comfortable the seats were. Very spacious enough leg room and entertainment on the plane."
Pros: "Both segmrnts left on time. The on- flight crew were pleasant. The 787 on first flight comfortable in biz class for a nap. Food service well carried out by crew."
Cons: "The 737 on second flight ....the long overnight one... Was very uncomfortable in biz class. On arrival in Nairobi...the hub city...there was no staff. A.c. no working or escalator in airport. Biz line for security not open. Food below average. No breakfast as we one meal."
Cons: "Crew is not attentive nor professional."
Pros: "Fairly comfortable, good food. Good service, friendly boarding crew."
Cons: "My luggage was moved from the overhead compartment to another compartment much further from where I was seated. I was not informed of this and was not aware. I had to wait for all the passengers to leave while the cabin crew searched for the back. This was most unpleasant and stressful."
Pros: "Very quick, smooth flight"
Cons: "I was not offered blankets from the onset."
Pros: "Friendly crew and flight was punctual"
Cons: "No inflight entertainment"
Pros: "Comfortable seats, smooth flight, good service on board"
Cons: "Did not care for insect spraying, limited entertainment / movie choices."
Pros: "Same as above"
Cons: "I did not like that they separate me with a business partner I was travelling with, without having informed us in advance, whereas we both had tickets to board on the same flight, but his was later on delayed"
Pros: "Only the pilot take off and landing was owesome.. the other services were very poor.. eg I hated it when all our largages were left behind"
Cons: "pilot take off and landing.."
Pros: "after 5 hours of waiting when there was no boarding started at boarding gate we came to know that flight is dealyed by 7 more hours. They provided hotel but it took 3 hours for us to clear immigration and reached hotel and after 1 hours they came to pick us back. there was no support from airlines staff and we were at won. Hotel was just waste because we just use for one hour in 12 hours delay."
Pros: "The food from Uganda flight was lacking quality"
Cons: "Unnecessary delays"
Cons: "The flight to Nairobi was so late that I missed my connection and have to wait about 10 hours for the next flight out."
Pros: "The plane was pretty comfortable, they gave us blankets and pillows even though it was only a 4-hour flight."
Cons: "They served "breakfast" halfway through which was two tiny servings of meat and a piece of chocolate cake. Not much food and not really what I wanted to eat in the middle of the night! Boarding was completely chaotic, some screens said the flight was delayed, others said it was on time (it was delayed). When we arrived in Nairobi they hardly apologized for the delay, and also insisted on sending a bus to come pick us up from the plane because it was raining, which took forever. Missed my connection by about 5 minutes and had to wait almost 10 hours for the next one."
Cons: "Lack of professionalism,people standing and others had taken luggage space in the plane."
Pros: "Timeous and polite crew"
Cons: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Pros: "We were connecting on a delta flight. The agent offered to connect our bags all the way through. We checked with delta. The bags were there but if we didn't ask about them I'm not sure they would have made it."
Pros: "Everything went as it should."
Cons: "The AC in the plane was a little bit to cold"
Pros: "Convenient morning flight"
Cons: "Not enough leg room for tall passengers"
Pros: "Nothing. I wasn't on this flight"
Cons: "I still need to be re-booked!"
Cons: "They lost one piece of baggage. The check-in crew said we were required to have our vaccination cards although nobody asked for them. Then we waited an hour pulling off one piece of baggage and then they didn't load it on our flight."
Pros: "It was a great flight except for food"
Cons: "Choice of dish - fish ( was like rubber) or beef"
Pros: "tickets were cheap"
Cons: "Flight was late leaving Dubai therefore causing me and several other people to miss our connecting flight."
Pros: "Ground check-in, onboard staff, plane comfort were all fine and what normally happens. Nice leather seats and space on Embraer plane."
Cons: "At check-in we were told the departure time was an hour late - when I arrived at 2:00am. As I only had 1 hour and 55 minutes in Nairobi before flight to Johannesburg, I was a bit concerned and had to rush from plane to departure gate. Pilot said flight was late due to " plane arriving late", which I think meant - it isn't our fault."
Cons: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."
Pros: "Even though the flight was delayed, I still made it to the airport in a reasonable time."
Cons: "The headphone jack in my seat had a broken jack in it and I wasn't able to enjoy the in flight entertainment"
Pros: "on board crew members were pleasant and efficient."
Cons: "rude and dismissive ground crew. delayed flight. and when we got to Nairobi we discovered that several items had been stolennout of our checked luggage."
Cons: "Boarding was late."
Cons: "I was wrongly suspected of something in the security check at Kigali Int'l Airport and further screening stole my time to the point that I missed my flight! When I went to a Kenya Airway agent for assistance, I was advised to buy a new air ticket or pay a fee to have my flight changed, which I did and my flight was scheduled for the following day. The following day, the flight was delayed almost for two hours in Kigali and then 1.5 hours in Nairobi. Don't fly Kenya Airway! Their customer care service are terrible, their disability services very poor. Avoid this airline , please!"
Pros: "It was on time, had friendly crew"
Cons: "Entertainment system is not great"
Pros: "All 4 of us were upgraded to business class on this 5 hour flight on the KQ Dreamliner 787. Very good seat, service and pre departure lounge in NBO."
Pros: "good organization and service"
Cons: "My laguages did not arrived and delay on both doigt. I missed my connexion to Mumbay from Nairobi on 3rd. Therefore, I missed my unchageablble flight to my final destination. I had to buy last minute ticket for Bangkok-Koh Samui which was very pricy! Any compensation so I'm feeling very unhappy!"