Pros: "Everything was smooth. There were movies. Thw attendants were nice, we were offered food and drink but I declined, but it looked like my neighbors had a yummy looking burrito. The flight was not packed at all and there was a joyful baby and two joyful folks in the seats next to me."
Pros: "The crew was very good"
Cons: "Nothing"
Pros: "Service and comfort"
Cons: "Food"
Pros: "Great attention by the crew"
Pros: "The crew was very attentive to customer needs"
Cons: "They should have entertainment for a long trip."
Pros: "In time, friendly crew."
Cons: "Entertainment options are limited."
Pros: "Crew was great"
Cons: "The flight from Panama to Quito was delayed by an hour and 25 minutes."
Pros: "Nothing!"
Cons: "My flights could have been on time so I count catch my connection and didnt have to buy another ticket!"
Pros: "They give me a lot of food with no extra money , that’s so great even beers :)"
Cons: "Everything was awesome keep doing the same great job thanks :)"
Pros: "Staff was so nice when I felt sick and kept asking if I was ok. Entertainment was also good."
Cons: "The process of getting on the plane was terrible. Once getting though gate security there really should be access to water, a restroom and ac. Also out of group of five, three of us were moved up to business class. It seemed unfair that we couldn’t all have been moved up as a group."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "Confortable seats"
Cons: "Food"
Pros: "Pricing is very reasonable."
Pros: "On time departure from DAV."
Cons: "Crew attitudes were poor from start to end. Indifferent, dismissive."
Pros: "Kind, attentive, wonderful crew! Adjustable headrests. Decent food options throughout flight!"
Cons: "My seat did not recline since I was in front of the exit row. Looking back at the seat options this was made very clear but I missed it."
Pros: "Schedule and boarding"
Cons: "Better food"
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Cons: "Food was terrible Flight departure time in the middle of the night is terrible, and the 1-hour delay made it much worse. Seats are uncomfortable."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Cons: "We"
Cons: "Food on COPA is terrible."
Pros: "Great food, friendly service, answered all of my questions."
Cons: "New entertainment system requiring one’s own cell phone, layover too short in Panama, many people had trouble catching connecting flights."
Pros: "I like the service, the food and the confort."
Cons: "I didn't like that it haven't entertainment during the whole fly."
Pros: "Punctuality"
Cons: "Food can be improved"
Cons: "We sat at the gate waiting for 30 minutes to deplane from a 60 minute flight - no announcement as to why"
Cons: "A Lot of people drinking alcohol in rear cabin, the crew was giving alcohol and a lot of kids were present in the aircraft"
Pros: "The aircrew were the friendliest and most professional I have had."
Cons: "They need to upgrade to an on-demand entertainment system. I noticed the check-in agents being very rude to a young passenger with a language barrier."
Pros: "Quick flight"
Cons: "The flight crew was friendly, the seat was comfortable, and the flight was quick"
Cons: "Too hot.our air nozzles weren't working. Not enough water. Thought I would faint. The breakfast was small and pitiful. No screens to watch movie on. Also...made us pay more to get seats together."
Cons: "This is not a negative more just informative. There is no entertainment."
Pros: "They eventually gave me the seat I had long before paid for."
Cons: "They told me at check in that I was "STAND BY" even though I had purchased my seat 4 months prior."
Pros: "La atención dentro del avión, desde el Capitán que nos tuvo informados hasta las aeromozas (os) q nos brindaron bebidas y alimentos ricos, la mejor y exquisita atención!!!"
Cons: "Ya en el aeropuerto de Tocumen, Panamá, la peor organización nunca vista porque no hay suficientes letreros de las puertas (gates). Es más un Centro Comercial que Aeropuerto!! Todo mundo anda corriendo para poder encontrar su "gate". En el counter de Copa y en el Servicio al Cliente lo atienden a uno como basura por la gran cola y con gran tranquilidad le dicen a uno: "aquí cambian los -gates-a cada momento" y por eso hay que estar preguntando y viendo las incómodas pizarras electrónicas. Con mi esposa perdimos el vuelo a San Fco el 26 de dic 2017 por estar esperando en la gate del ticket. Era otra!"
Pros: "Nothing"
Cons: "Despite booking this trip months in advance, Copa overbooked the flight by 10 people and randomly decided that I would have to fly standby. I was traveling with 2 other people who had to give up their seats as well and we missed an entire day in Panama City. We had already paid for the flight and booked plans around being at our destination at the suggested time that we had to cancel. I will never fly Copa again"
Pros: "Attended very helpful food is good"
Cons: "The food. They only had chicken in first class Not much where to choose"
Pros: "Everything was fine except my husband and I were not aware that food was going to be served. My husband only eats kosher meat and I am vegan so we were not able to eat."
Pros: "The crew and staff were wonderful and professional"
Pros: "The food and service was great!"
Cons: "A/c was kept low and hot air was coming out. Told the attendant to turn air on never got fixed. Seat infront on me was I guess broken so basically i carried in my lap the passenger I front of me. Super uncomfortable on seat since the plane was muggy and "HOT", really "HOT"."
Pros: "Quick flight"
Cons: "Delayed over an hour. Had to wait a long time to deplane and then were crammed into a bus and shuttled to terminal."
Pros: "roomy seats, excellent food, very pleasant flight attendants--i would fly Copa again in a heartbeat"
Cons: "They took me to another city, Copa was suppose to pay for my transportation to my final destination and I have to pay 200 dollars from my pocket, traveling almost 24 hours"
Pros: "It was much easier than I thought switching from one airline to another. Everyone coordinate together very well and it went very smoothly."
Pros: "Food was awesome, attendants were pretty nice, and it was a great first international flight experience."
Cons: "I was a little cramped on the plane."
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Pros: "Movies and free earphones."
Cons: "Almost missed my plane due to the fact that one employee told me to wait an additional 30 minutes on a line to check in even after I showed him my e boarding pass."
Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."
Pros: "Convenience (Same Airline Same Day)"
Cons: "Several delays. Leaving David and exiting the plane, not enough time to make your connection (Bus and Customs in Panama City)"
Cons: "The flight was fine (although it was late). However, the airline informed me on check-in in Medellin that I would not be able to continue to my final destination of San Jose, Costa Rica because I did not have a yellow fever card. Now, I accept that that was my responsibility, but it would have been really really nice for the airline to send a reminder to passengers about this issue."
Pros: "Nothing"
Cons: "Cabin was hot, could not sleep, no lounge in LA and very long waiting lines at check in"