The Gogo videos didn't work much of the time.
I checked in to the flight 24 hours ahead to ensure I got an aisle seat, because I knew I’d probably be going back and forth from the bathroom because I had been feeling ill. When I got to the ticket check to board the flight, my name wasn’t found in the system, and I was turned away to go back to the front desk. So I did, and the person there was seemingly able to get me an aisle seat in the same row, just across from where I originally was. But, when I got to the row, another man was in that spot and showed me his ticket which was the same seat I’d seemingly been re-assigned! The middle seat was empty, and so I sat there for the time being, while we enquired about it. One of the flight attendants said they’d look into it, but just seemed to brush it off and never gave us a response. I was mainly annoyed about being shuffled around, getting reassigned a spot and was clear about wanting an aisle seat, and it never happened even though I chose that seat 24 hours ahead in the first place. I felt there were a few chances to make it right, but it never happened.
First time flying with Alaska, and they were great. Quick, efficient, friendly, and my seat was comfortable enough that I was able to nap. I won’t ever fly with anyone else if I can help it.
My suitcase was destroyed. It lost a wheel and is now inoperable.
The in-flight entertainment was good, crew was good.
You had to pay for beer, are you got for a snack was a cookie.
We did not crash. Eventually we got to our destination.
All flights were awful. None were on time. I paid for economy plus aisle seat but was put in economy middle seat anyway. Asked for refund and was sent to 3 different people. The final person, a gate agent for my departing gate, Peggy Hunter, told me that she has 35 years experience and she knows everything about United Airlines’ processes. Told me the only way I might get a refund is to submit online but that paying extra for a seat upgrade doesn’t mean I will actually get one and that I should read the fine print on the ticket. Had previously spoken to another gate agent who had told me that I could ask for a refund at the departing gate. Wifi didn’t work. On one of three delayed flights had to beg for water to take my medicine. I will make extra efforts to avoid using this mediocre airline.
I ordered a special meal and it was delicious! Because I have dietary concerns, I often have to order a special meal. Usually, I find that the alternatives meals are second thoughts and thus can be rather tasteless. I was very thankful for my meal.
The plane was so tiny we were packed in it like sardines. I am a rather small person (barely 5 feet tall) and usually have no complaints about space on a flight but even my knees hit the back of the seat in front of me.
Very helpful accommodating wife with wheelchair. Thank you.
The food was not tasty. Check in via kiosk was difficult for me, a senior citizen. Entertainment was very limited.
The most horrible experience. Pathetic to say the least. No water in the flight lavotries. Such a pathetic service from so called top airline.
The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client.
Boarding was not smooth. They got me and my son mixed up as we have same name.
I missed my flight and was not able to rebook any of it, losing 600 dollars...
The wifi wasn't strong enough to download the app to watch movies on the plane.
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