Pros: Great van!! Excellent customer service, very responsible price!!
Sep 6 2016
Pros: We arrived at the airport with about 5 minutes before this location closed. I called ahead to ask if they'd stay open for a few extra minutes, and Shiree said that she'd be happy to do so. We were so pleased with the customer service! Shiree was also fantastic with maps and introducing us to Missoula.
Sep 21 2016
Pros: good experience
Aug 15 2016
Cons: Car was not ready. Waited over an hour, then we were given a much larger car than we
wanted. Went back in to get a smaller car. We were told they didn't have any cars available, but the lot was full of cars they seemed clean and ready. Finally got one that worked out well.
Pros: Nice vehicle, enough space for 4 people and a lot of luggage. Fairly easy pick up but no one was in the parking lot when the vehicle was dropped off. Smaller airport so that might make sense. Staff was friendly and the vehicle was very clean.
Cons: Information on filling the vehicle up with gas - there was a $7.99 fill up fee but the gas was cheaper per gallon if filled by Budget. I was told that it would not make sense to fill the vehicle if it had less than 1/4 of a tank but when you take into account the fill up fee, you would have to use over 26 gallons of gas before it would be worth having Budget fill it up. The vehicle I had does not hold 26 gallons of gas even if it is empty.
Pros: When we arrived at the airport we called the front desk and they immediately sent someone to pick us up since the location is 10 minutes away. The gentleman that picked us up was very pleasant and helpful. He gave us some great recommendations for the area when we told him our plans. Highly recommend based on the customer service we experienced.